Lab 2: CMC and the GE “Centricity” Case
Updated for Spring 2006
Part 1
Friends and enemiesCMC overviewHIPPA
Friends ….
Secure and ReliableTimely and AccessibleReliable and Simple
And Enemies
Accessible vs. SecureReliable/Accurate/Complete vs.
Economical
CMC Computer-Mediated Communication
Voice-mail or E-mail – one way (asynchronous)
IM / chat rooms – two way (synchronous)
VideophoneInteractive internet games
What happens to our communications when we use CMC?
Loss of Cues = cause misunderstandingsFacial expressionsTone of voiceHand gesturesPausesLaughs
Make up for it by emoticons or careful writing! (sarcasm)
What else happens?
Writing becomes more informalLower case, no punctuation, abbreviations:
POS G2G TTFN Is this due to information overload?
We become more “self-absorbed”More interested in our own problems than
otherHate speech, rantings or angryWeb logs do this a lot…
Caveats: careful!
Never reply in anger – wait until the next day. Can send something stupid or personal to
many people at once – watch reply to group. E-mail can be saved easily and used against
you. E-mail is powerful and gives access to
powerful people – flattens organization. Use it wisely!
? Question ?
Do employers have a right to read or control your e-mail?
Court rulings say: yes, mostly:Company time and resources
Privacy as basic human right. Don’t work there!
Group Decision SupportSystems (GDSS)
A DSS that meets the needs for a group decision. Provides support in group decision-making settings. A GDSS allows you to communicate with group members that are in the same building or half-way across the world.
Characteristics of a GDSS
Easy to useDecision-making Support
Support Brainstorming Encourage Group Consensus (voting, gap analysis) Allow Anonymous input Reduce negative group behavior
HIPPA
Health Insurance Portability and Privacy Act Students read hippa overview: Google: hippa overview via
http://www.viahealthplan.com/providers/administration/tools_for_your_office/resources/HIPPA_overview.php#2
Discuss Simplification, Privacy, Security Relates to info Attributes!
HIPPA: Simplification
“Administrative Simplification is one of the newly published regulations which requires standardization of electronic transmissions and procedure/diagnosis codes.”
See web page for examples…
HIPPA: Privacy and Personal Health Information (PHI)
“Provisions for individual rights to receive a notice from the covered entity regarding how their PHI will be used; rights to access, inspect and copy their PHI; rights to receive an accounting of the release of their PHI for purposes other than for the use of treatment, payment, operations or other uses. “
HIPPA: Security
Administrative Procedures Improved procedures/policies for records handling Backups
Physical Safeguards Computer room access, protect from fire and
water
Technical Security Services and Mechanisms Logins, passwords, audit trail Data encryption, firewalls, etc.
Part 2: Chat room. 15 minutes
Discuss Major Societal Trends surrounding the case.
Instructor: turn on recordingStudents: COMMUNICATIONS |
COLLABORATION | JOINSelect “Major trends” chat session
Part 3: Discussion Forum: 15 minutes
Use meaningful thread namesInstructor: assign students to groups and
start recording.Students: COMMUNICATIONS |
DISCUSSION BOARD |Select discussion forum “Major Goals”
Part 3 continued: ROI10 minutes.
Instructor: open ROI chart file and discuss.
What were the top 4 savings areas?Intangibles are important
Can be difficult to measureE.g., staff morale -> less turnover
Payback time of Centricity system itself?Note connection to GOALS !
Return On InvestmentANSWERS
What were the top 4 savings areas?Paper storage costsPersonnelLegal costsBetter utilization – process more patients
Payback time of Centricity system itself?1.5 years. Definitely worth doing.
Part 4: I/P/O/F/S Analysis
For Centricity, identify: Inputs (patient history, tests, etc.)Processing (calculations, searching, etc.)Outputs (screens, e-mail, reports, charts,
etc)Feedback (How is system performing?)Stakeholders
Individuals or organizations that have an interest in the operation or outcome of the system.
IPOFS chart: 20 minutes.
Use work from pre-labInstructor: assign students to groups
and start recording.COMMUNICATION | GROUP PAGES GROUP # | COLLABORATION |
VIRTUAL CLASSROOMHold CTL key and JOIN
Part 515 minutes
Face to face: Three most important information attributes for this case?
Contrast and compare CMC techniques:Face to faceChat Discussion forumVirtual whiteboard
Part 6
Online quizHand in IPOF chart and pre-lab