Kedudukan Manager on Duty dalam Pelaksanaan Tugas
https://www.slideshare.net/KenKanaidi/kedudukan-manager-of-duty-dalam-pelaksanaan-tugas-di-rumah-sakit-materi-training
• Duty managers ensure that employees provide excellent customer service at all times, and their role to make sure that customers are satisfied with the products or services the company offers, and they have to deal with customer complaints.
https://www.reference.com/business-finance/role-duty-manager-678bf9cc6ca78c13
• Manager on duty harus
memastikan bahwa semua
karyawan yang bertugas di
Rumah Sakit dapat memberikan
layanan pelanggan yang sangat
baik (Service Excellence) setiap
saat,
• Peran Manager on duty untuk
memastikan bahwa pelanggan
mendapatkan kepuasan dengan
produk atau layanan yang
lakukan oleh karyawan, termasuk
dalam upaya menangani keluhan
pelanggan.
• Mereka juga mengawasi dan ikut
menetapkan daftar nama
petugas.
Kedudukan Manager of Duty
• In the hotel industry, duty managers greet the hotel’s VIP guests, check cleanliness of public areas, coordinate with departments to maintain proper front office functions and assist reception. Moreover, they manage staff levels in line with the requirements of the business. Other roles of a duty managers include delegating duties, motivating employees to maintain a positive work atmosphere, managing store organization and cleanliness, providing sales productivity reports to employees, helping store managers and implementing store policies.
Dalam aktivitas Rumah Sakit, Duty Manager :
• Memeriksa kebersihan ruangan umum,
• Berkoordinasi dengan departemen/ruangan-
ruangan di Rumah Sakit untuk mempertahankan
fungsi pelayanan dan K3 secara tepat,
• Mengelola tingkat kemampuan dan kemahiran staf
sesuai dengan kebutuhan.
• Peran lain dari Duty Manager termasuk
mendelegasikan tugas, memotivasi karyawan
untuk menjaga suasana kerja yang positif,
membantu para Kepala Ruangan dan unit-unit
terkait, serta memberikan laporan atas semua
kejadian selama pelaksanaan tugas.
• Due to the nature of the job, duty managers require good skills in leadership, supervision, project management, customer service, public relations, communication, decision managing and conflict resolution. They need to be able to set goals for staff and lead from the front.
• Karena sifat pekerjaannya, Duty
Manager membutuhkan
keterampilan yang baik dalam
kepemimpinan, pengawasan,
layanan dan relationship dengan
pelanggan, relationship dengan
karyawan yang bertugas,
komunikasi, resolusi konflik, dan
pengambilan keputusan.
What Is the Role of a Duty Manager?
• Duty managers primarily handle an organization’s customer service, and they often meet with managers and executives.
• They also deal with security and management concerns. They are responsible for the overall maintenance and safety procedures in the workplace.
Sadari lah !
Barang siapa yang tidak bisa bekerjasama dengan orang lain, maka walau seberapa giat dan
gigihnya dia bekerja bisa jadi tidak mendapatkan hasil
yang optimal.
Show your spirit and
intrinsic motivation
https://www.slideshare.net/KenKanaidi/5-show-your-spirit-and-intrinsic-motivation-materi-training-service-excellence/KenKanaidi/5-show-your-spirit-and-intrinsic-motivation-materi-training-service-excellence
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(Narasumber)
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