Journey maps: Pitfalls and possibilities
Caroline Jarrett@cjforms
UXPA2016
Journey maps can be useful
https://designnotes.blog.gov.uk/2016/03/30/why-we-use-user-journey-maps-in-government/
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This journey map inspired these thoughts
Image credit: Caroline Jarrett
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A rich journey map may be hard to share
https://designnote.blog.gov.uk/2016/03/30/why-we-use-user-journey-maps-in-government/
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A simplified journey map may be easier
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Reality is likely to be much more complex
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The map may be more like a jigsaw
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