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A
JOB SATISFACTION IN HIDUSTAN
UNILEVER LIMITED
Submitted to:
GURU JAMBHESHAR UNIVERSIT! OF SCIENCE "
TECHNOLOG!
IN #ARTIAL FULFILMENT OF THE RE$UIREMENT FOR THE
DEGREE OF
BACHELOR OF BUSINESS ADMINISTRATION
SESSION%&'((%&'()
SUBMITTED TO . SUBMITTED BY:
Ms. Priyanka Girdhar AMRIT MONGA
Assistant Professor BBA T!SEM
RO"" NO.####$%#&&$
JCD INSTITUTE OF BUSINESS MANAGEMENT*
SIRSA
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J.C.D. INSTITUTE OF BUSINESSMANAGEMENT
Post Box 81, Barnala Road, Srsa! 1"#$##P%& $1'''!"(811'
E!Mal& )*+-d.or/
Guide +e,ti-i+.te
This to 'ertify that AMRIT MONGA( Ro)) no. ####$%#&&$( a st*dent of
+Ba'he)or of B*siness Ad,inistration in de-art,ent of ,anae,ent st*dies(
/an Nayak 0ho*dhary De1i)a) Instit*te of B*siness Manae,ent( Sirsa has
s*''essf*))y 'o,-)eted the s*,,er trainin -ro2e't on +/OB
SATIS3A0TION IN !INDUSTAN UNI"E4ER "IMITED5 Under ,y
*idan'e to6ards the -artia) f*)fi)),ent of Ba'he)or of B*siness
Ad,inistration.
#,i/+i01e Pro2e't *ide
Ms. Priyanka Girdhar
D,23u1dee0 Si/45
JCD INSTITUTE OF BUSINESS
MANAGEMENTASSISTANT #ROFESSOR
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AC3NOLEDGEMENTS
I e>-ress ,y -rofo*nd ratit*de to ,y )earned and 6orthy Trainin
S*-er1isor Ms. Priyanka Girdhar for his 'onstant *idan'e( affe'tionate
attit*de and in1a)*a7)e s*estions. !is insiht into the s*72e't 6as a
-er-et*a) so*r'e of ins-iration for ,e and I )earnt a )ot fro, the en)ihten
Inter-retation he offered on ,y 6ork. ?itho*t his enth*sias, and
deter,ination this 6ork 6as not -ossi7)e.
E1en tho*h 6ords 6on@t s*ffi'e( I take this o--ort*nity to e>-ress
,y sin'ere thanks and ratit*de to ,y re1ered -arents. I a, e>tre,e)y
ratef*) for their affe'tion( 'are( s*--ort( ins-iration( en'o*rae,ent and
7)essins. I o6e a ratit*de to a)) those 6ho he)-ed ,e dire't)y or indire't)y
in the 'o,-)etion of this 6ork. A7o1e a))( I a, ratef*) to A),ihty 6ho
ena7)ed ,e to a''o,-)ish this 6ork s*''essf*))y. Tho*h this resear'h 6ork
has 7een 'o,-)eted 'a*tio*s)y( ho6e1er the -ossi7i)ity of any ,istake
'annot 7e r*)ed o*t. I take ,y res-onsi7i)ity for any ,istake( if any.
Am,it Mo/4.
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#REFACE
Sin'e ,anae,ent is fast tra'k 'areer so if re*ired )ot of theoreti'a) as 6e))
as -ra'ti'a) kno6)ede. The defi'ien'y of kno6)ede f*)fi)) thro*h the
')ass roo, st*dy. ?hi)e -ra'ti'a) e>-os*re 6e 'an ain thro*h ind*stria)
trainin. If 6e see todays 7*siness synerio 6e find that e1ery BBA st*dent
6hether he is in the *ni1ersity or any instit*te has to et 6eeks e>-os*re in
his s-e'ia)ied fie)d. Therefore as a -art of the '*rri'*)*, of ,y st*dy( I
ha1e 'o,-)eted ,y s*,,er trainin at Te),os A*to,o7i)es P1t. "td.
I 6as assined the -ro2e't on ,y s-e'ia)ied fie)d i.e. Marketin and the
na,e of ,y -ro2e't is +Marketin Strateies for !ind*stan Uni)i1er "i,ited
5
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TABLE OF CONTENTS
C5.0te, No2 Tit1e #.4e No2
C5.0te, ( I/t,odu+tio/ '(%'7
I/du8t,9 #,o-i1e '%';
Com0./9 #,o-i1e '(
M.,?eti/4 St,.te4ie8 >&%>)
M.,?eti/4 St,.te4ie8 o- T.t. Moto,8 >7
C5.0te, > Ob=e+ti@e8 o- t5e Stud9 >%>;
C5.0te, ) Re@ie o- Lite,.tu,e >
C5.0te, 7 Re8e.,+5 Met5odo1o49 )'%)7
C5.0te, D.t. A/.198i8 ./d I/te,0,et.tio/ )%7>
C5.0te, ; Fi/di/48 ./d Co/+1u8io/8 7)%77
C5.0te, < Su44e8tio/8 ./d Limit.tio/8 7%7;
Bib1io4,.059 7
s*,,ation of a n*,7er of dis'rete 2o7 e)e,ents.
The t6o ,ost 6ide)y *sed a--roa'hes are :
#. Sin)e )o7a) ratin
. S*,,ations s'ore
(2 Si/41e 41ob.1 ,.ti/4 :
This ,ethod is nothin ,ore than a'tin indi1id*a)s to res-ond to one
*estions( s*'h as 8A)) thins 'onsidered( ho6 satisfied are yo* 6ith yo*r
2o7F8 Res-ondents then re-)y 7y 'ir')in a n*,7er 7et6een # and that
'orres-onds 6ith ans6ers fro, 8!ih)y satisfied8 to 8!ih)y Dissatisfied.8
&2 Summ.tio/ o- =ob -.+t8 :
This a--roa'h is ,ore so-histi'ated. It identifies key e)e,ents in a 2o7
and asks for the e,-)oyee@s fee)in a7o*t ea'h. Ty-i'a) fa'tors that 6o*)d 7e
in')*ded are the nat*re of the 6ork( s*-er1ision( -resent -ay( -ro,otion
o--ort*nities and re)ations 6ith 'oC6orkers.
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These fa'tors are rated on a standardied s'a)e and then added *-to
'reate an o1era)) 2o7 satisfa'tion s'ore.
Int*iti1e)y( it 6o*)d see, that s*,,in *- res-onses to a n*,7er of
2o7 fa'tors 6o*)d a'hie1e a ,ore a''*rate e1a)*ation of 2o7 satisfa'tion.
!o6e1er( the resear'h doesn@t s*--ort this int*ition. This is one of those rare
instan'e in 6hi'h si,-)i'ity 6ins o*t o1er 'o,-)e>ity. 0o,-arisons of oneC
*estion )o7a) ratins 6ith the ,ore )enthy s*,,ationCofC2o7Cfa'tors
,ethod indi'ate that the 'on'e-t of 2o7 satisfa'tion is inherent)y so 7road(
the sin)e *estion a't*a))y 7e'o,es a ,ore in')*si1e ,eas*re.
JOB SATISFACTION OF OMEN OR3ERS
/o7 satisfa'tion refers to a enera) attit*de res*)tin fro, 1ario*s
s-e'ifi' attit*des re)atin to s-e'ifi' 2o7 fa'tors( Ind*stria) 'hara'teristi's
and ro*- re)ationshi-s o*tside the 2o7. 4roo, has defined it as the -ositi1e
orientation of an indi1id*a) to6ards the 6ork ro)e 6hi'h he is -resent)y
o''*-yin. It 'an 7e e>-ressed +as an indi1id*a)s )ikin ,ore as-e'ts of his6ork than he dis)ikes(5 Genera))y( it refers to an e,-)oyees enera) attit*de
to6ards 2o7.
In -sy'ho)oi'a) needs s'hoo)( s*'h as( Mas)o6 and "ikert see
,oti1ation as the 'entra) fa'tor in 2o7 satisfa'tion and 'on'entrate their
attention on sti,*)i )ike needs of indi1id*a)s for a'hie1e,ent( re'onition(
res-onsi7i)ity( stat*s and ad1an'e,ent 6hi'h are 7e)ie1e to )ead to
,oti1ation.
Psy'ho)oists )ike Mo*ton and 3ied)er see the 7eha1iors of
s*-er1isors as an i,-ortant inf)*en'e on e,-)oyees attit*de.
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Man'hester B*siness S'hoo) 7y "*-ton and "ee e>a,ine the effortC
re6ard 7arain as an i,-ortant 1aria7)e 6hi'h )eads to a 'onsideration of
ho6 the 6aes of s-e'ifi' ro*-s are 'onstr*'ted and the inf)*en'e of
fa'tors( s*'h as( o1erti,e -ay,ent and the state of )a7o*r ,arket on
earnins and e,-)oyees attit*des to6ards the,.
?riters )ike 0roier and Go*)dner ha1e 'ateoried 1arieties of
,anae,ent 7eha1ior as -*nish,ent 'entered( and ,o'k 7*rea*'ra'y.
P*nish,ent 'entered 7*rea*'ra'y is the ty-e of ,anae,ent 7eha1ior 6hi'h
res-onds to de1iations fro, r*)es and -ro'ed*res. In Mo'k 7*rea*'ra'y an
oraniation has r*)es and -ro'ed*res 7*t neither the ,anae,ent nor the
6orkers a''e-t the, in a''ordan'e 6ith )a6.
!er7er s'hoo) and so,e 'ontri7*tors 'onsider 2o7 satisfa'tion in
ter, the deree of fitness 7et6een 6hat an oraniation re*ires of its
e,-)oyees and 6hat the e,-)oyees are seekin of the fir,. As s*'h 2o7
satisfa'tion is -ositi1e)y re)ated to the deree to 6hi'h ones -ersona) needs
are f*)fi))ed in the 2o7 satisfa'tion.
The resear'h res*)ts indi'ate that ,oti1ators are the -ri,ary 'a*se of
satisfa'tion and hyieni' fa'tors are the -ri,ary 'a*se of *nha--iness on the
2o7. The ,oti1atin fa'tors are intrinsi' to the 2o7 6hi)e dissatisfa'tionC
a1oidan'e or hyieni' fa'tors are e>trinsi' to the 2o7.
(2> HAT DETERMINES JOB SATISFACTION :
?e no6 t*rn to the *estion : ?hat 6orkCre)ated 1aria7)es deter,ine
2o7 satisfa'tion F. An e>tensi1e re1ie6 of the )iterat*re indi'ates that the
,ore i,-ortant fa'tors 'ond*'i1e to 2o7 satisfa'tion are ,enta))y
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'ha))enin 6ork( e*ita7)e re6ards( s*--orti1e 6orkin 'onditions and
s*--orti1e 'o))ea*es.
. Me/t.119 C5.11e/4i/4 o,? :
E,-)oyees tend to -refer 2o7s that i1e the, o--ort*nities to *se their
ski))s and a7i)ities and offer a 1ariety of tasks( freedo, and feed7a'k ho6
6e)) they are doin. These 'hara'teristi's ,ake 6ork ,enta))y 'ha))enin.
/o7s that ha1e too )itt)e 'ha))ene 'reate 7oredo, 7*t too ,*'h 'ha))ene
'reates fr*stration and fee)ins of fai)*re. Under 'onditions of ,oderate
'ha))ene( ,ost e,-)oyees 6i)) e>-erien'e -)eas*re and satisfa'tion.
b Euit.b1e Re.,d8 :
E,-)oyees 6ant -ay syste,s and -ro,otion -o)i'ies that they
-er'ei1e as 7ein 2*st( *na,7i*o*s and in )ine 6ith their e>-e'tations.
?hen -ay is seen as fair 7ased on 2o7 de,ands( indi1id*a) ski)) )e1e) and
'o,,*nity -ay standards( satisfa'tion is )ike)y to res*)t. Of 'o*rse( not
e1eryone seeks ,oney. Many -eo-)e 6i))in)y a''e-t )ess ,oney to 6ork in
a -referred )o'ation or in a )ess de,andin 2o7 or to ha1e reater dis'retion
in the 6ork they do and the ho*rs they 6ork. Si,i)ar)y( e,-)oyees seek fair
-ro,otion -o)i'ies and -ra'ti'es. Pro,otions -ro1ide o--ort*nities for
-ersona) ro6th( ,ore res-onsi7i)ities and in'reased so'ia) stat*s.
Indi1id*a)s 6ho -er'ei1e that -ro,otion de'isions are ,ade in a fair and
2*st ,anner( therefore( are )ike)y to e>-erien'e satisfa'tion fro, their 2o7s.
+ Su00o,ti@e o,?i/4 Co/ditio/8 :
E,-)oyees are 'on'erned 6ith their 6ork en1iron,ent for 7oth
-ersona) 'o,fort and fa'i)itatin doin a ood 2o7. St*dies de,onstrate that
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e,-)oyees -refer -hysi'a) s*rro*ndins that are not danero*s or
*n'o,forta7)e. Te,-erat*re( )iht( noise and other en1iron,enta) fa'tors
sho*)d not 7e at either e>tre,e C for e>a,-)e( ha1in too ,*'h heat or too
)itt)e )iht. Additiona))y( ,ost e,-)oyees -refer 6orkin re)ati1e)y ')ose to
ho,e( in ')ean and re)ati1e)y ,odern fa'i)ities and 6ith ade*ate too)s and
e*i-,ent.
d Su00o,ti@e Co11e.4ue8 :
Peo-)e et ,ore o*t of 6ork than ,ere)y ,oney or tani7)e
a'hie1e,ents. 3or ,ost e,-)oyees( 6ork a)so fi))s the need for so'ia)
intera'tion. Not s*r-risin)y( therefore( ha1in friend)y and s*--orti1e
'o6orkers )eads to in'reased 2o7 satisfa'tion. St*dies enera))y find that
e,-)oyee satisfa'tion is in'reased 6hen the i,,ediate s*-er1isor is
*nderstandin and friend)y( offers -raise for ood -erfor,an'e( )istens to
e,-)oyees( o-inions and sho6s a -ersona) interest in the,.
(2) IM#ORTANCE OF JOB SATISFACTION :
/o7 satisfa'tion is an i,-ortant and interestin 'on'e-t and has d*)y
re'ei1ed the attention it deser1ed. O71io*s)y( 2o7 satisfa'tion 'ontri7*te to
e,-)oyee -rod*'ti1ity and ,ora)e. An ind*stria) oranisation 'an 7e
s*7stantia))y 7enefited if it 'ares to de1e)o- enera) indi1id*a) attit*des in its
-ersona) that 'an effe'ti1e)y 'ontri7*te to 2o7 satisfa'tion. If an oranisation
or 'o,-any a--ro-riate)y dis'o1ers attit*des on fa'tors re)ated to the 2o7( it
'an take ne'essary ste-s to -re1ent that sit*ation and there7y i,-ro1e the
2o7 satisfa'tion of its e,-)oyees.
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4i'tor !. 4roo, e>a,ined the re)ationshi- 7et6een 2o7 satisfa'tion
and 'ertain as-e'ts of 2o7 7eha1io*r 1i.( t*rno1er( a7senteeis,( a''idents
and 2o7 -erfor,an'e. !e fo*nd that hiher an e,-)oyee@s satisfa'tion the
)ess o-tion he has to )ea1e the 2o7. There is -ositi1e re)ationshi- 7et6een the
a,o*nt of 2o7 satisfa'tion and the deree of 6ork a7senteeis,( there is
neati1e or no re)ationshi- 7et6een a''idents and 2o7 satisfa'tion sin'e there
is 'onsidera7)e e1iden'e to sho6 that ,ost a''idents are 'a*sed si,-)y 7y
'han'e fa'tors( and that 2o7 satisfa'tion has no re)e1ant re)ationshi- 6ith
a't*a) 2o7 -erfor,an'e.
/o7 satisfa'tion is ,*)tidi,ensiona) -heno,enon 6hi'h )i1es 6ith
e,-)oyees and inf)*en'es 6ho)e oranisation. It is )are)y he)d 7y the
,anae,ent e>-erts that an oranisation has to oranise itse)f in s*'h a 6ay
that it ,ay 7e a7)e to attain its o6n oa) and a)so -ro1ide o--ort*nity to
their e,-)oyees to ,eet their -ersona) oa)s.
Pre1io*s)y 7*siness oranisations 6ere so)e -ro-rietorshi-s. Manaer
and 6orkers 6ere not distin*ished and i,-ortan'e of 2o7 satisfa'tion 6as1ery )o6.
There is no s*7stit*te to 2o7 satisfa'tion. /o7 satisfa'tion re)ates to the
a-tit*de of the e,-)oyee. If the e,-)oyee is 6ron)y fit in a 6ork for 6hi'h
he has no a-tit*de( no attra'tion to hi,. /o7 satisfa'tion is re)ated to 6orkin
'onditions a)so. The 6ork 6i)) 7e ,ore attra'ti1e if his 6orkin 'onditions
are 'onenia) to the task -ro-osed to a''o,-)ish.
3ro, the a7o1e des'ri-tion it is o71io*s that 2o7 satisfa'tion is
a7so)*te)y essentia) for any oranisation to e>ist( -ros-er and ro6. It is on)y
2o7 satisfa'tion that de1e)o-s riht ty-e of attit*de( hih ,ora)e and
enth*sias, for 6ork in the e,-)oyees as sho6n in the fi*re #.
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(27 FACTORS RELATING TO JOB SATISFACTION :
/o7 satisfa'tion is a 'o,-)e> -heno,enon. the nat*re and e>tent of
fa'tors 'ontri7*tin to it are not yet f*))y kno6n. B*t a ood dea) of resear'h
st*dies ha1e 'ontri7*ted and are sti)) tryin to 'ontri7*te ,ore and ,ore.
/o7 satisfa'tion is deri1ed fro, and is 'a*sed 7y ,any interre)ated
fa'tor 6hi'h 'annot 7e 'o,-)eted iso)ated fro, one another for ana)ysis.
The fo))o6in fa'tors ha1e 7een enera))y areed to ha1e a dire't 7earin on
)e1e) of satisfa'tion of 6orkers. 3a'tors are as fo))o6s :
A2 #e,8o/.1 F.+to,8 :
A)) indi1id*a)s ha1e sa,e distin'tion( different -e'*)iarities. Their
ha7its( attit*des and ,ode of -er'e-tion are different fro, others. The st*dy
of 2o7 satisfa'tion 7e ,ore 'o,-)i'ated *nder the referen'e of indi1id*a)
differen'es( for instan'e *nder e*a) i1en oranisationa) en1iron,ent and
'onditions( one -erson ,ay find hi,se)f satisfied 6hi)e other ,ay not. Th*s(
indi1id*a) differen'es effe't the 2o7 satisfa'tion. So,e of these indi1id*a)s
or -ersona) fa'tors inf)*en'in 2o7 satisfa'tion 'an 7e se>( ae( ed*'ationa)
*a)ifi'ation( fa,i)y 7a'kro*nd( inte))ien'e( fa,i)y 'o,-osition( )enth of
ser1i'e( attit*de( et'.
B F.+to,8 I/5e,e/t i/ t5e Job :
If the fa'tors inherent in the 2o7( 6hi'h has a 'onsidera7)e 7earin on
the 2o7( are a''ordin to his attit*de( interests and 'a-a7i)ities he fee)s
satisfied 7*t if a 6orker finds his 2o7 aainst his attit*de and 'a-a7i)ities he
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7e'o,es dissatisfied. These ,ay 7e nat*re and ty-e of 6ork( ski))s re*ired(
o''*-ationa) stat*s( sie of the -)ant( re*ire,ent of the 2o7( et'.
C F.+to,8 Co/t,o11ed b9 M./.4eme/t :
There are ,any fa'tors 6hi'h the ,anae,ent 'an 'ontro) in order to
7rin a7o*t e,-)oyees satisfa'tion )ike -ro,otion a1en*es( 'o,-ensation
and re6ard( 'onsiderate )eadershi-( 6orkin 'onditions( 6aes ; sa)ary.
A)tho*h( the ro)e of a)) these fa'tors and ,any other fa'tors 'ontro))ed 7y
,anae,ent 'an not 7e defined( yet the 6ae ;sa)ary fa'tor 'an o1er-o6er
a)) the -re1ai)in fa'tors. 3i. sho6s the 'onse*en'es of -ay
dissatisfa'tion.
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(2 JOB SATISFACTION AND OTHER RELEVANT VARIABLES
The ter, 2o7 satisfa'tion has different fo)ds of re)ations 6ith other
1aria7)es as des'ri7ed 7e)o6 :C
#. /o7 Satisfa'tion and Prod*'ti1ity :
Pre1io*s)y it 6as ass*,ed that 2o7 satisfa'tion )eads to hih
-erfor,an'e and -rod*'ti1ity. As 6e)) satisfied 6orker 6i)) take initiati1e in
in'reasin his -rod*'ti1ity. B*t )ater on ,anae,ent resear'hes -ro1ide that
this ass*,-tion is not 'orre't. A satisfied 6orker ,ay 7e hih or a1erae or
)o6 -rod*'er. This re)ationshi- has three distin't -ossi7i)ities as 7e)o6 :
. Hi45 #,odu+ti@it9 i8 ,e8u1ted b9 1o =ob 8.ti8-.+tio/ 1e@e1 :
In this 'ase( 6hen te'hni*e of s'ientifi' ,anae,ent s*'h as ti,e
st*dy( ,otion st*dy( fati*e st*dy( et'. are a--)ied to an oranisation in a
7id to i,-ro1e -rod*'tion 7y in'reasin the -rod*'ti1ity then nat*ra))y there
6i)) 7e )o6 2o7 satisfa'tion a,on 6orkers.
b Lo 0,odu+ti@it9 ./d 5i45 =ob 8.ti8-.+tio/ :
There ,ay 7e sit*ation 6hen -rod*'ti1ity is )o6 and 2o7 satisfa'tion
is hih. This sit*ation is -ossi7)e 6hen s*-eriors are of the 1ie6 that
effe'ti1e oranisation 7eha1ior ,eans kee-in the 6orkers ha--y. B*t s*'h
sit*ation is a short )i1ed affair 7e'a*se an oranisation 'an not 7orne )osses
d*e to hiher 'ost and )o6 -rod*'ti1ity.
+ Hi45 #,odu+ti@it9 ./d 5i45 =ob 8.ti8-.+tio/ :
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Third -ossi7)e sit*ation ,ay 7e 6here hih -rod*'ti1ity and 2o7
satisfa'tion and dire't)y and -ositi1e)y 'oCre)ated. It is e1ent*a))y and
desira7)e arrane,ent.
&2 Job S.ti8-.+tio/ ./d Tu,/o@e, :
/o7 satisfa'tion and t*rno1er are 'onsistent)y 'oCre)ated. It ,iht ha1e
7een that the 6orkers ha1in )o6 2o7 satisfa'tion ha1e *it the oranisation
as ear)y as -ossi7)e. Th*s( )o6 2o7Csatisfa'tion in'reases t*rno1er and hih
2o7 satisfa'tion )essens it. !en'e( re)ationshi- is neati1e 6ith t*rno1er.
>2 Job S.ti8-.+tio/ ./d Ab8e/teei8m :
A7senteeis, has sa,e re)ationshi- 6ith 2o7 satisfa'tion as the )a7o*r
t*rnCo1er has satisfa'tion tends to re,ain off for, the 2o7.
)2 Job S.ti8-.+tio/ ./d Mo,.1e :
More often @E,-)oyee Attit*de@( @/o7 Satisfa'tion@ and @Ind*stria)
Mora)e@( a)) these ter,s are *sed synony,o*s)y 7*t they are not the sa,e. A
fa1o*ra7)e attit*de ,ay 'ontri7*te to satisfa'tion 7e'a*se it is the res*)t of
sa,e ty-es of attit*des )ike satisfa'tion and ,ora)e do not 'arry the sa,e
,eanin tho*h 2o7 satisfa'tion i,-ro1es the ,ora)e i.e. re)ationshi- is
-ossi7)e.
72 Job S.ti8-.+tio/ ./d F,u8t,.tio/ :
The -ro7)e, of fr*stration is a)so re)ated 6ith the 2o7 satisfa'tion. If a
-erson is not satisfied 6ith his 6ork and he fee)s that his dri1es are 7)o'ked
in rea'hin to desired oa) and his efforts are *se)ess. !e ,akes any e>terna)
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efforts and does not et in1o)1ed in the 2o7. Th*s( the fr*strati1e 7eha1ior
has a)so neati1e re)ationshi- 6ith 2o7 satisfa'tion.
2 Job S.ti8-.+tio/ ./d Commu/it9 Co/ditio/8 :
/o7 satisfa'tion is inf)*en'ed 7y 'o,,*nity. It is enera))y ad1o'ated
that -oor 'o,,*nity 'onditions -*)) do6n 2o7 satisfa'tion and 7etter
'o,,*nity 'onditions -*sh it *-. B*t this is not a)6ays tr*e( if 2o7
satisfa'tion is 7etter than that of 'o,,*nity 'onditions then 2o7 satisfa'tion
is hiher.
(2; THEORIES OF JOB SATISFACTION :
Se1era) different theories e>ist 'on'ernin the dyna,i's of 2o7
satisfa'tion and its enera) i,-a't on 6orkers 7eha1ior. These theories ha1e
7een in1o)1ed 7y ,anae,ent e>-erts and resear'hers to as'ertain and
e1a)*ate the i,-ortan'e and the i,-a't of 1ario*s fa'tors on 2o7 satisfa'tion.
O6in to )i,itations of s-e'iate( it is not -ossi7)e to des'ri7e a)) the theories
so on)y a fe6 i,-ortant ha1e 7een o*t)ined 7e)o6 :
i= T6o fa'tor theory
ii= 3*)fi)),ent theory
iii= Dis're-an'y theory
i1= E*ity dis're-an'y theory
#= To F.+to, T5eo,9 : This theory 6as de1e)o-ed 7y 3redri'k
!er7er. !e asserted that satisfa'tion and dissatisfa'tion are inde-endent
of ea'h other. The o--osite of satisfa'tion is not dissatisfa'tion. !er7er
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findins indi'ate that the e>isten'e of d*a) 'ontin*,( the o--osite of
satisfa'tion is non satisfa'tion and the o--osite of dissatisfa'tion is nonC
dissatisfa'tion.
There are so,e 'onditions of a 2o7 dissatisfa'tion e,-)oyees 6hen
they are not -resent. !o6e1er( the -resen'e of these 'onditions does not
7rin hih satisfa'tion. !er7er 'a))ed these fa'tors as ,aintenan'e or
hyiene fa'tors sin'e they are ne'essary to ,aintain '*rrent stat*s i.e. a
reasona7)e )e1e) of satisfa'tion. !er7er )isted ten ,aintenan'e fa'tors.
These are:
#= 0o,-anys Po)i'y ; Ad,inistration
= Te'hni'a) S*-er1ision.
$= Inter-ersona) re)ations 6ith s*-eriors.
%= Inter-ersona) re)ations 6ith -eers.
= Inter-ersona) re)ations 6ith s*7ordinates.
H= Sa)ary.
= /o7 Se'*rity.
J= Persona) )ife.
K= ?ork 0onditions.
#&= Stat*s.
On the other hand( there are so,e 2o7 'onditions 6hi'h( if -resent(
7*i)d hih )e1e) of 2o7 satisfa'tion. !o6e1er( if these 'onditions are not
-resent( they do not 'a*se ,*'h dissatisfa'tion.
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He,be,4 +oded t5e8e -.+to,8 .8 8.ti8-ie,86:
#= A'hie1e,ent.
= Re'onition.
$= Ad1an'e,ent.
%= The 6ork itse)f.
= Res-onsi7i)ity.
II= Fu1-i11me/t T5eo,9:
3*)fi)),ent theorists -ointed the ter, satisfa'tion as o*t'o,e or
re6ard 6hi'h a -erson re'ei1es or the e>tent to 6hi'h a -ersons needs are
satisfied. S'hafter thinks that 2o7 satisfa'tion 6i)) 1ary dire't)y 6ith the
e>tent to 6hi'h those needs of the indi1id*a) 6hi'h 'an 7e satisfied are
a't*a))y satisfied. 4roon a)so des'ri7ed satisfa'tion in ter,s of -ositi1e)y
1a)*ed o*t'o,e that a 2o7 -ro1ides a -erson. The diffi'*)ty 6ith this
a--roa'h to the 2o7 satisfa'tion is that satisfa'tion is a f*n'tion of not on)y
6hat a -erson re'ei1es( 7*t a)so of 6hat he fee)s sho*)d et. ?hat ,ay
satisfy a -erson ,ay kee- another dissatisfied.
III= Di8+,e0./+9 T5eo,9 :
This theory tr*sts that satisfa'tion is a fo*ndation of 6hat a -erson
sho*)d re'ei1e or 6hat he e>-e'ts to re'ei1e. ?hen a -erson a't*a))y
re'ei1e so,ethin )ess that 6hat he had e>-e'ted( it 6i)) 'ertain)y )ead to
dissatisfa'tion.
A''ordin to "o'ke( /o7 Satisfa'tion and dissatisfa'tion are
f*n'tions of the -er'ei1ed re)ationshi- 7et6een 6hat one 6ant fro, ones
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2o7 and 6hat one -er'ei1es it is offerin. This a--roa'h is )are)y
re'onied.
I4. Euit9 Di8+,e0./+9 T5eo,9 :
E*ity dis're-an'y theory -resents the 'onso)idation of 7est
feat*res of the 7oth e*ity and dis're-an'y theory in the si,-)ified ,ode) of
satisfa'tion. It defines the satisfa'tion as the differen'e 7et6een the
o*t'o,e that re'ei1ed to the a't*a))y re'ei1ed and o*t'o,e that one fee)s
that he sho*)d re'ei1e re)ated to -er'ei1ed o*t'o,e in 'o,-arison to others.
#.J HO EM#LO!EES CAN E#RESS DISSATISFACTION :
One fina) -oint 7efore 6e )ea1e the iss*e of 2o7 satisfa'tionL
E,-)oyee dissatisfa'tion 'an 7e e>-ressed in a n*,7er of 6ays. 3or
e>a,-)e( rather than *it( e,-)oyees 'an 'o,-)ain( 7e ins*7ordinate( stea)
oraniationa) -ro-ertyL or shirk a -art of their 6ork res-onsi7i)ities.
Re80o/8e8 to Job Di88.ti8-.+tio/ :A'ti1e
Destr*'ti1e
E>it 4oi'e
0onstr*'ti1
eNe)e't "oya)ty
Passi1e
. Eit :
Beha1io*r dire'ted to6ard )ea1in the oraniation. In')*des )ookin
a ne6 -osition as 6e)) as resinin.
b Voi+e :
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A'ti1e)y and 'onstr*'ti1e)y atte,-tin to i,-ro1e 'onditions.
In')*des s*estin i,-ro1e,ents( dis'*ssin -ro7)e,s 6ith s*-eriors( and
so,e for,s of *nion a'ti1ity.
+ Lo9.1t9 :
Passi1e)y 7*t o-ti,isti'a))y 6aitin for 'onditions to i,-ro1e.
In')*des s-eakin *- for the oraniation in the fa'e of e>terna) 'riti'is,
and tr*stin the oraniation and its ,anae,ent to +do the riht thin5
d Ne41e+t :
Passi1e)y a))o6in 'onditions to 6orsen. In')*des 'hroni'
a7senteeis, or )ateness( red*'ed effort( and in'reased error rate.
E>it and ne)e't 7eha1io*rs en'o,-ass o*r -erfor,an'e 1aria7)esC
Prod*'ti1ity( a7senteeis,( and t*rno1er. B*t this ,ode) e>-ands e,-)oyee
res-onse to in')*de 1oi'e and )oya)ty( 'onstr*'ti1e 7eha1io*rs that a))o6
indi1id*a)s to to)erate *n-)easant sit*ations or to re1i1e satisfa'tory 6orkin'onditions. It he)-s *s *nderstand sit*ations( s*'h as those so,eti,es fo*nd
a,on *nionied 6orkers( 6here )o6 2o7 satisfa'tion is 'o*-)ed 6ith )o6
t*rno1er. Union ,e,7ers often e>-ress dissatisfa'tion thro*h the rie1an'e
-ro'ed*re or thro*h for,a) 'ontra't neotiations. These 1oi'e ,e'hanis,s
a))o6 the *nion ,e,7ers to 'ontin*e in their 2o7s 6hi)e 'on1in'in
the,se)1es they a'tin to i,-ro1e sit*ation.
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#.K BENEFITS OF JOB SATISFACTION STUD! :
If 2o7 satisfa'tion st*dies are -ro-erty -)anned and ad,inistered( they
6i)) *s*a))y -rod*'e a n*,7er of i,-ortant 7enefits( 7oth enera) and
s-e'ifi'.
. Mo/ito,i/4 Attitude8:
A s*r1ey te))s ho6 e,-)oyees fee) a7o*t their 2o7s( 6hat -arts of their
2o7s these fee)ins are fo'*sed on( 6hi'h de-art,ents are -arti'*)ar)y
affe'ted( and 6hose fee)in are in1o)1ed a,-)e( s*-er1isors(
e,-)oyees( or staff s-e'ia)ists=. The s*r1ey is a -o6erf*) dianosti'
instr*,ent for assessin 7road e,-)oyee -ro7)e,s.
b Additio/.1 Be/e-it8 :
The flow of communication in a)) dire'tions is i,-ro1ed as -eo-)e
-)an the s*r1ey( take it( and dis'*ss its res*)ts. S*r1eys 'an ser1e as a safety
1a)*e( or e,otiona) re)ease( for -eo-)e to et thins off their 'hests and )ater
fee) 7etter a7o*t thins. Trainin need 'an 7e identified( sin'e e,-)oyees
'an re-ort ho6 6e)) they fee) their s*-er1isor -erfor,s 'ertain -arts of the
2o7( s*'h as de)eatin 6ork and i1in ade*ate instr*'tions. S*r1eys 'an
a)so he)- ,anaersplan and monitor new programs,7y ettin feed7a'k on
-ro-osed 'hanes in ad1an'e and then 'ond*'tin a fo))o6C*- s*r1ey to
e1a)*ate the a't*a) res-onse.
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CHA#TER % II#ROFILE
OF THE
ORGANISATION
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#ROFILE OF THE ORGANISATION
.# INTRODUCTION
+P*t on yo*r tr*st in ,oney 7*t -*t yo*r ,oney in tr*st.5 The ter,
7ank is ')ear)y defined 7y the 7ankin 0o,-anies A't( #K%K as +The
a''e-tin5 for the -*r-ose of )endin or in1est,ents( of de-osits of ,oney
fro, the -*7)i' re-aya7)e on de,and or other6ise and 6ithdra6a) 7y
'he*e( draft( order or other6ise. In ,odern ti,es( 7ank ,oney 'onstit*tes
the 7est of 'ir'*)ation of ,oney in any 'o*ntry. These days ,en are not
re*ired to 6a)k aro*nd to ea'h others ho*ses 6ith 7as of 'oins 2*st for
-ay,ents and re-ay,ents. No s*'h -ro7)e, arises o*t of deferred -ay,ents:
no ,ore diffi'*)ties in storae of 1a)*e for *se in f*t*re( no fear of the risks
of 'arryin 7*)ky 7*nd)es of 'oins o1er )on distan'esL no ,ore re'*rrin
trans-ortation 'ostsL as tho*h 7y a ,ira')es( e1ery thin see, to ha1e 7een
'haned for the oodL thins ha1e 'o,e 1ery easy and 'on1enientL a)) these
are o6in to the f*n'tionin of the ,ai'ian in the e'ono,y 'a))ed Bank. As
a-t)y des'ri7ed 7y /ohn 0. 0a)ho*n( a senator of the USA.( #J$H( it is a
+-o6er
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an instit*tion that 'o))e'ts the sa1in fro, the -eo-)e and )ends the 'o))e'ted
,oney on interest and there7y earns -rofits to r*n its 7ankin o-erations.
&2& EVOLUATION OF BAN3ING :%
Bankin( in its 'r*de fro,( is an aeCo)d -heno,enon. It 6as in
e>isten'e e1en in an'ient ti,es.
As a ,atter of fa't( the oriin of 7ankin )ies in the 7*siness of
,oneyC'hanin in an'ient days.
Another fa'tor that s*--orted the e,eren'e of 7anks in the ear)y
-eriod 6as the need for 7orro6in 7y the ,onar'hi'a) o1ern,ents fro,
finan'e 'o,-anies. 0o,,er'ia) 7ankin 7ean on)y after #H%&( 6hen
o)ds,iths started re'ei1in de-osits fro, the -*7)i' for safe '*stody and
iss*ed re'ei-ts for the a'kno6)ede,ents 6hi'h 6ere 7ein *sed as 7earer
de,and notes )ater on.
0ro6ther( th*s( s-eaks a7o*t three an'estors of a ,odern 'o,,er'ia)7ank( 1i: the ,er'hant( the ,oneyC)ender and the o)ds,ith. The ,er'hants
or traders iss*ed do'*,ents )ike h*ndi or re,iot the f*nds. Modern 7anks
introd*'ed 'he*es or de,and drafts for re,ittan'e -*r-oses. MoneyC
)enders a1e )oans. Bankers too a1e )oans. Go)ds,iths re'ei1ed de-osits
and 'reated 'redit. Banks a)so re'ei1ed de-osits and ado-ted the -ro'ess of
'redit in a si,i)ar fashion( 7y iss*in 'he*es.
In short( the e1o)*tion of 'o,,er'ia) 7ankin is re)ated to the -ra'ti'e
of safeCkee-in of o)d and other 1a)*a7)es 7y the -eo-)e 6ith
,er'hantso)ds,iths,oney )enders.
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Ety,o)oi'a))y( ho6e1er( the 6or)d 7ank is deri1ed fro, the Greek
6ork 7an*e( or the Ita)ian 6ord Ban'o 7oth ,eanin a 7en'h referrin to
a 7en'h at 6hi'h ,oneyC)enders and ,oneyC'haners *sed to dis-)ay their
'oins and transa't 7*siness in the ,arket -)a'e.
Modern 2ointCsto'k 'o,,er'ia) 7anks( ho6e1er( 'a,e into the -i't*re
6ith a -assae of the Bankin A't of #J$$ in En)and.
In India( ho6e1er( ,odern 7ankin started 6hen the En)ish aen'y
ho*ses in 0a)'*tta and Bo,7ay 7ean to ser1e as 7ankers to the East India
0o,-any and the !ind*stan Bank 6as the first 7ankin instit*tion of its
kind to 7e esta7)ished in #K.
&2> GROTH OF BAN3ING INDUSTR! :
The 7ankin s'ene in the 'o*ntry has *nderone a sea 'hane sin'e
the nationa)iation of #% ,a2or 'o,,er'ia) 7anks in #KHK. The ind*stry has
ro6n( not on)y in ter,s of sie of its o-erations and the n*,7er of 7ank
7ran'hes( 7*t a)so in ter,s of its f*n'tiona) di1ersifi'ation. This ,*)tiC
di,ensiona) ro6th( *n-ara))e) in any de1e)o-in 'o*ntry 6as a''o,-anied
7y ,any oraniationa) 'hanes. It a)so ne'essitated so*nd ,anae,ent of
h*,an reso*r'es. !*,an reso*r'es( therefore( are the key reso*r'e 6hi'h
inf)*en'e( to a )are e>tent( the attain,ent of a 7anks o72e'ti1es. Moreo1er(
the in'reasin 'o,-)e>ities in the 7ankin ind*stry sin'e #KJ& ha1e ,ade
this as-e't of ,anae,ent e1en ,ore 'r*'ia). This )eads one to the *estion
of -ersonne) -o)i'ies 2o7 satisfa'tion( et'.
The -erfor,an'e of an e,-)oyee and his 2o7 satisfa'tion are
interde-endent. Both these de-end( in t*rn( *-on a n*,7er of fa'tors
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7e'a*se ,an ne1er 6orks in a 1a''*,. Sin'e e,-)oyerCe,-)oyee 'onf)i'ts
are rea) and 'o,-)e>( ,ost ,anae,ents are 'on'erned a7o*t the 2o7
satisfa'tion of their e,-)oyees.
HAT IS A BAN3
A 7ank is a -rofitCseekin 7*siness fir,( dea)in in ,oney and 'redit.
It is a finan'ia) instit*tion dea)in in ,oney in the sense that it a''e-ts
de-osits of ,oney fro, the -*7)i' to kee- the, in its '*stody for safety. So
a)so( it dea)s in 'redit( i.e.( it 'reates 7y ,akin ad1an'es o*t of the f*nds
re'ei1ed as de-osits to needy -eo-)e. It( th*s( f*n'tions as a ,o7i)iser of
sa1ins in the e'ono,y.
A 7ank is( therefore( )ike a reser1oir into 6hi'h f)o6 the sa1ins( the
id)e s*r-)*s ,oney of ho*seho)ds( and fro, 6hi'h )oans are i1en on
interest to 7*siness,en and others 6ho need the, for in1est,ent or
-rod*'ti1e *ses.
A 7ank is an i,-ortant instit*tion of the ,oney ,arket as it i1es
shortCter, )oans to its '*sto,ers.
Most 'o,,on)y( 7anks ha1e 7een defined as dea)ers in de7t. This
definition( of 'o*rse( ,ore a-t)y des'ri7es a 7anks a'ti1ities. Sayers ,ore
')ear)y states. +?e 'an define 7ank as an instit*tion 6hose de7ts
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de0o8it8 o- mo/e9 -,om t5e 0ub1i+* ,e0.9.b1e o/ dem./d o, ot5e,i8e
./d it5d,. .b1e b9 +5eue* d,.-t* o,de, o, ot5e,i8e
A''e-tan'e of 'he*e a7)e de,and de-osits and )endin the, to
others are the t6o distin'ti1e feat*res of a 7ankin instit*tion.
BAN3 REGULATION
The 7ankin ind*stry has e>-erien'ed s*7stantia) 'hanes in re'ent
years. The ind*stry has 7e'o,e ,ore 'o,-etiti1e d*e to dere*)ation.
Today( 7anks ha1e ,*'h f)e>i7i)ity on the ser1i'es they offer( the )o'ations
6here they o-erate( and the rates they -ay de-ositors for de-osits. A)tho*h
enera))y 1ie6ed as fa1o*ra7)e( this f)e>i7i)ity is 'reatin intense
'o,-etition a,on 7anks and e1en 7et6een 7anks and other finan'ia)
instit*tions that no6 offer 7ank ser1i'es.
Banks ha1e re'onied the -otentia) 7enefits fro, e'ono,i's of s'a)e
and e'ono,i's of s'o-e. Many 7anks ha1e e>-anded a'ross the 'o*ntry 7y
o-enin ne6 7ran'hes or ,akin a'*isitions in an atte,-t to *se their
reso*r'es effi'ient)y. Others ha1e di1ersified a'ross ser1i'es to 'a-ita)ie on
e'ono,i's of s'o-e. Many 7anks ha1e e>-anded 7eyond their traditiona)
7ankin 7*siness and no6 offer other finan'ia) ser1i'es. Bank re*)ators
ha1e atte,-ted to ,anae the s-eed of interation 7et6een 7anks and other
finan'ia) ser1i'e fir,s.
Bank re*)ation is needed to -rote't '*sto,ers 6ho s*--)y f*nds to the
7ankin syste,. By -re1entin 7ank r*ns that ,iht o''*r if '*sto,ers
7e'a,e 'on'erned a7o*t the safety of their de-osits( re*)ation ens*res a
safer 7ankin en1iron,ent. Re*)ators a)so atte,-t to enhan'e the safety of
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the 7ankin syste, 7y o1erseein indi1id*a) 7anks. The re*)ators do not
atte,-t to ,anae indi1id*a) 7anks( 7*t do i,-ose so,e dis'i-)ine so that
7anks ass*,in ,ore risk are defa*)t. That is( re*)ators are shiftin ,ore of
the 7*rden of risk assess,ent to the indi1id*a) 7anks the,se)1es. This
'ha-ter e>-)ains the re*)atory str*'t*re and the key re*)atory e1ents that
ha1e had the reatest i,-a't on 'o,,er'ia) 7ankin o-erations.
REGULATION OF BAN3 ONERSHI#
0o,,er'ia) 7anks 'an 7e inde-endent)y o6ned( or o6ned 7y a
ho)din 'o,-any. A)tho*h so,e ,*)ti 7ank ho)din 'o,-anies ist( oneC7ank ho)din 'o,-anies
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C5.i/ b./?i/4syste, is na,ed after the 'ontro))in of the o-erations of
t6o or ,ore 7anks 7y an indi1id*a)s ,e,7er of the fa,i)y( or other ')ose)y
asso'iate -ersons.
. UNIT BAN3ING :%
This syste, of 7ankin is -re1a)ent in the United States of A,eri'a.
The ro6th of *nit 7ankin se1ere)y restri'ted 7y the o1ern,ent of the
USA for fear of ,ono-o)y and( therefore( they are not a))o6ed to s-read o*t
their 7ran'hes. The *nit 7anks enera))y o-erate in s,a)) to6n and 'ities and
are th*s( na,ed as 'o*ntry 7anks and 'ity 7anks( in t*rn( ha1e their de-osits
in other 7anks in the sa,e 'ity and in the 7anks o-eratin in ,etro-o)itan
'ities.
b BRANCH BAN3ING :%
The 7ran'h 7ankin is the 7a'k7one of the 7ankin o-erations in
,any 'o*ntries. A 7ran'h 7ankin syste, is one 6here a 7ank sha)) ha1e an
enor,o*s n*,7er of 7anks a)) o1er the 'o*ntry or an area( in')*din a
n*,7er of 7anks in the sa,e 'ity or to6n. The 7ran'hes ha1e their head
offi'e in a -rin'i-a) 'ity. Tho*h in India( a 7ank is a))o6ed to o-en its
7ran'hes in any -art of the 'o*nty( it is not the 'ase 6ith USA. In *nited
stat*s of A,eri'a( a 7ran'h 7ank is a))o6ed to o-en its 7ran'hes on)y in the
-arti'*)ar state 6here its head offi'e is sit*ated.
+ GROU# BAN3ING :%
It is an e>')*si1e feat*re of the 7ankin syste, of the United State of
A,eri'a tho*h a fe6 other 'o*ntries ha1e a)so started fo))o6in this
,ethod in re'ent ti,es. The esta7)ish,ent of ho)din 'o,-anies to 'ontro)
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si,*)taneo*s)y t6o or ,ore se-arate)y 'harted 7anks is 'a))ed the ro*-
7ankin syste,. The ho)din 'o,-any ,ay not ne'essari)y 7e a 7ank. On
the 'ontrary( it 'an e1en 7e a finan'ia) instit*tion or an oraniation of
1ario*s interests. The ho)din 'o,-any a'*ires its 'ontro) either 7y ha1in
-er'ent o6nershi- or 7y ha1in 'ontro) o1er t6o or ,ore 7anks. The
ho)din 'o,-any is 'a))ed the -arent 'o,-any and the 7anks are 'a))ed the
o-eratin 'o,-anies. The -arent 'o,-any o71io*s)y 'ontro)s the
,anae,ent of the o-eratin 'o,-anies *nder the ro*-( 7*t ea'h 7ank is
i1en the -ri1i)ee to ,aintain its se-arate na,e and entity as 7efore( i.e.
7efore 'o,in *nder the 'ontro) of the -arent 'o,-any. 3ina))y( the -arent
'o,-any ,ay e1en 7e one of the o-eratin 'o,-anies.
d CHAIN BAN3ING :%
This is a)so a s-e'ifi' feat*re of the 7ankin syste, of the United
State of A,eri'a. Under this syste,( an indi1id*a) or a ro*- of indi1id*a)s
'ontro) t6o or ,ore 7anks( and in this as-e't it differs fro, ro*- 7ankin
6here the 'ontro) is e>er'ised 7y a ho)din 'o,-any. A )are n*,7er of
sto'ks in 'o,,er'ia) 7anks are o6ned 7y "ife Ins*ran'e 'o,-anies(
In1est,ent 'o,-anies( M*t*a) Sa1in 7anks( and e1en 7y the 'o,,er'ia)
7anks the,se)1es in their tr*st de-art,ents. The ad1antaes and
short'o,ins of the 'hain 7ankin syste, are the sa,e as those of the ro*-
7ankin syste,.
e MIED BAN3ING :%
?hen a 'o,,er'ia) 7ank rants )oans 7oth for the shortCter, and
)onCter, -eriods to trade( ind*stry and 'o,,er'e et'.( it is 'a))ed ,i>ed
7ankin f*n'tions. This syste, is in o-eration in 'o*ntries )ike Meth*)ands(
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Be)i*,( !*nary( et'. In India( the 7ankin syste, is 'a))ed the ,i>ed
7ankin.
- CORRES#ONDING BAN3ING :%
Under this syste,( the 7anks ,aintain a 'orres-ondent re)ationshi-
6ith one another( and there7y earn a n*,7er of fa'i)ities and hen'e( 'an
ser1e their '*sto,ers 7etter than if ea'h 6ere 6orkin a)one. 3or e>a,-)e
the 7anks in r*ra) areas here their de-osits 7anks in 'ities and to6ns and the
'ity 7anks( intern ha1e de-osits in the State Banks of the sa,e 'ity and other
'ities. Under this syste,( the s,a)) 7anks are i1en so,e fa'i)ities of
-*r'hase of se'*rities( et'. It has the 'o,7ined ad1antae of 7oth the *nit
and 7ran'h 7ankin syste,s. The dra67a'k of this syste, is( ho6e1er(
ne)ii7)e.
T!#ES OF BAN3 :
The 7ankin 7*siness has a 6ide rane of a--)i'ations that i1e rise to
a )ot of s'o-e for s-e'ia)iation. The s-e'ia)iation is the ,ain 'a*se for the
e>isten'e of different ty-es of 7anks 6hi'h 'an 7e seen as fo))o6s.
. COMMERCIAL BAN3S :%
The e>isten'e and o-eration of the 'o,,er'ia) 7ankin syste, is the
'o,,onest for, of 7ankin instit*tion a)) o1er the 6or)d. The 7anks 'hief
'*sto,ers are their de-ositors. The '*rrent a''o*nts fro, a ,a2or -ortion of
the tota) de-osits *nder this syste,. 0he*es are the ,ost fre*ent)y *sed
for, of 'redit instr*,ent in 'o,,er'ia) 7anks. The )oans and ad1an'es are
,ade ,ain)y for short -eriods.
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b SAVING BAN3S :%
As the na,e s*ests the sa1in 7anks 'onsists of de-osits( ,ain)y 7y
s,a)) sa1ers. The sa1in 7anks i,-oses 'ertain )i,itation on its '*sto,ers
for 6ithdra6a) of 'ash fro, their de-osits. 3or instan'e( the '*sto,ers are
re*ired to 'o,e in -erson 6ith their -ass7ooksL the ,a>i,*, a,o*nt to
6hi'h ,oney 'an 7e dra6n in a i1en -eriod of ti,e is a)so )i,ited. There is
a s,a)) interest i1en on the s,a)) sa1ins 7y the '*sto,ers. In India( the
-osta) sa1ins s'he,e 'an 7e 'ited as an e>a,-)e for s*'h sa1in 7anks
o-erations.
+ MORTGAGE BAN3S :%
The )onCter, )oans are ranted on ,ortaes of ones -ro-erty or
rea) estate( and the oraniation 6hi'h ind*)es in s*'h )endin on
,ortaes is ter,ed a ,ortae 7ank. In India( the )and ,ortae 7ank ha1e
7een introd*'ed ,ain)y to rant )oans to far,ers and ari'*)t*ra)ists on the
,ortae of their -ro-erties.
d INVESTMENT BAN3S :%
The in1est,ent 7anks he)- the in1estors 7y -ro1idin -aidC*- 'a-ita)
for the, to esta7)ish an ind*stry or any other 7*siness *ndertakin. The
in1est,ent 7anks -*r'hase the sto'ks and shares of the ne6)y esta7)ished
2ointCsto'k 'o,-anies and th*s ,ake in1est,ent in the, on a )onCter,
7asis. Under the in1est,ent 7ankin syste,( the de-osits are re'ei1ed and
)oans are ,ade on)y for )on -eriods of ti,e.
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e COO#RATIVE BAN3S :%
It is an e>'e))ent e>a,-)e of ho6 -eo-)e of the -rofession 'an 'o,e
toether( -oo) their reso*r'es( and he)- ea'h other in ti,e of 'rises. The
'oo-erati1e 7anks are 6orkin in the r*ra) and se,iC*r7an areas. "oans are
ranted to its ,e,7ers on the 7asis of -ersona) se'*rity.
- ECHANGE BAN3S :%
These are on)y 'o,,er'ia) 7anks doin the nor,a) 7ankin 7*siness
f*n'tions 7*t are so 'a))ed 7e'a*se they ha1e their head offi'es a7road. In
addition to the enera) 'o,,er'ia) 7ankin f*n'tions( they *ndertake
forein e>'hane 7*siness in 7i 6ay.
4 CONSUMER BAN3S :%
These are the 'ons*,er 'oo-erati1e so'ieties that -ro1ide )oan
fa'i)ities for their ,e,7ers indi1id*a)s to 7*y any d*ra7)e 'ons*,er ood of
their 'hoi'e. The ,e,7ershi- is a''orded on the o-enin of an a''o*nt 7y
an indi1id*a)s 6ith the so'iety. A no,ina) rate of interest is 'hared for the
)oans ranted to its ,e,7ers.
5 THE CENTRAL BAN3S :%
The 'entra) 7anks of any 'o*ntry is a note iss*in and 'ontro))in
a*thority. It is the 7ankers 7anker and a)so the o1ern,ent 7anker. It does
not ha1e any dire't dea)ins or 7ankin 7*siness 6ith the -*7)i' and it ne1er
o-erates on the 'riterion of earnin -rofits. A-art fro, the a7o1e( there are a
n*,7er of ty-es of 7ank( 1i. ins*ran'e( e>-ort and i,-ort( ho*se 7*i)din
so'ieties et'. Moreo1er( ,any 7anks -erfor, ,ore than one kind of a'ti1ity.
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3or e>a,-)e( a 'o,,er'ia) 7ank ,ay *ndertake the forein e>'hane
7*siness or )oans and ad1an'es for ho*sin on a )onCter, 7asis( et'. B*t
enera))y( the 7anks are ')assified into 1ario*s ty-es on the 7asis of their
s-e'ia)ied f*n'tionin in a -arti'*)ar)y fie)d.
i= #RIVATE BAN3S :
Pri1ate 7ank 'an 7e inde-endent)y o6ned or o6ned 7y a ho)din 0o.
More 7anks are o6ned 7y ho)din 'o,-anies than are o6ned inde-endent)y.
The -o-*)arity of the ho)din 'o,-any str*'t*re ste,s fro, #K&( 6hen
a,end,ents to the Bank !o)din 0o,-any A't of #KH 6ere ena'ted( They
are doin the sa,e a'ti1ities )ike a''e-tan'e of de-osit( )endin of f*nds(
*se of 'he*e syste, 6hi'h are a)) done 7y the -*7)i' 7anks.
FUNCTIONS OF BAN3S :
0o,,er'ia) 7anks -erfor, se1era) 'r*'ia) f*n'tions( 6hi'h ,ay 7e
')assified into t6o 'ateories :
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(2 ACCE#TANCE OF DE#OSITS FROM THE #UBLIC :%
A''e-tan'e de-osits is the -ri,ary f*n'tion of a 7ank. By re'ei1in
de-osits fro, the -*7)i'( 'o,,er'ia) 7anks ,o7i)ie sa1ins of the
ho*seho)d se'tor.
Banks enera))y a''e-t de-osits in three ty-es of a''o*nts:
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)2 REMITTANCE OF FUNDS :
Banks( on a''o*nt of their net6ork of 7ran'hes thro*ho*t the
'o*ntry( a)so -ro1ide fa'i)ities to re,it f*nds fro, one -)a'e to another for
their '*sto,ers 7y iss*in 7ank drafts( ,ai) transfers or te)era-hi' transfers
on no,ina) 'o,,ission 'hares.
In addition to these 7anks -erfor, a ,*)tit*de of other nonC7ankin
f*n'tions 6hi'h ,ay 7e ')assified as e>-erts not on)y to
-re-are in'o,e ta> ret*rns for their '*sto,ers 7*t a)so to he)-
the, to et ref*nd of in'o,e ta> in a--ro-riate 'ases.
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Often( 7ankers o7tain -ass-orts( tra1e)ers ti'kets( se'*re -assaes
for their '*sto,ers( and re'ei1e )etters on their 7eha)f.
B GENERAL UTILIT! SERVICES :%
Modern 'o,,er'ia) 7anks *s*a))y -erfor, 'ertain enera) *ti)ity
ser1i'es for the 'o,,*nity( s*'h as(
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&27 INDIAN BAN3ING AND HUMAN RESOURCE
MANAGEMENT :%
!*,an Reso*r'e ,anae,ent
ro)es to their -ersonne) de-art,ent. In the 'o,in ti,e this f*n'tion 6i))
'ertain)y dra6 6ider attention and 7e'o,e *ite i,-ortant as it offers s'o-es
for se)fCrene6a) of oraniation. !*,an reso*r'e ,anae,ent of the
7ankin se'tor in India ref)e'ts the ,any ra,ifi'ations of ro6th. ?ith a
1ie6 to re'r*it *a)ified -ersons in the 7anks and to ens*re their 'areer
de1e)o-,ent( enhan'e their ad,inistrati1e 'a-a'ity( ,oti1ate the, to
'ontri7*te their 7est and to i,-ro1e the o1era)) effi'ien'y of the 7ankin
syste,( it is 1ery ,*'h ne'essary to ha1e a -ro-er)y desined 'entra)
,a'hinery in a)) the 7anks for h*,an reso*r'e ,anae,ent.
In 1ie6 of the 'ontin*o*s deterioration in -rofita7i)ity of 7ankin
o-erations 6ae re1ision fro, ti,e to ti,e of 7ank e,-)oyees and its
'onse*ent i,-a't on -rofit ,ade it i,-erati1e for 7anks to ens*re o-ti,*,
*ti)iation of h*,an and other reso*r'es.
Sin'e the nationa)iation( in 'hanin ro)e( the 7anks are re*ired to
e*i- their staff in 1ario*s ne6 'o,-eten'ies and a''ordin)y re)e1an'e of
trainin has in'reased in the h*,an reso*r'e ,anae,ent. The 7ankin
ind*stry has rea)ied in ,id se1enties and started )ookin for a
s*--)e,entary ,e'hanis, for de1e)o-in h*,an reso*r'e( and th*s !RD
fo*nd i,-ortan'e in 7ankin ind*stry. A need e>ists to de1e)o- an
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a''o*ntin or infor,ation syste, in 7anks 6hi'h 6i)) ref)e't the '*rrent
'ondition and 'hanes in the 7anks h*,an assets.
The nationa)ied 7anks -ro1ide trainin to 'ent -er 'ent of its offi'ers
as 6e)) as ')eri'a) staff. One of the ,ost i,-ortant e)e,ents( res-onsi7)e for
the s*''ess of any oraniation is +,oti1ation5. There are se1era)
,oti1ationa) te'hni*es *sed 7y 7ank e>e'*ti1e to ,oti1ate their -ersonne)s.
Different -eo-)e 6ant different ty-e of treat,ent fro, their s*-eriors( so an
a--ro-riate treat,ent is ne'essary for satisfa'tion.
The in'reasin 'o,-)e>ities in the 7ankin ind*stry ha1e ,ade the
as-e't of ,anae,ent ,ore 'r*'ia) and a)so )ead to the *estion of 2o7
satisfa'tion a,on 7ank e,-)oyees. The -erfor,an'e of an e,-)oyee and
his 2o7 satisfa'tion are inde-endent. Both these de-end( in t*rn( *-on a
n*,7er of fa'tors 7e'a*se ,an 6orks in a 1a''*,. Sin'e e,-)oyerC
e,-)oyee 'onf)i'ts are rea) and 'o,-)e>( ,ost ,anae,ent are 'on'erned
a7o*t the 2o7Csatisfa'tion of their e,-)oyees.
In India( 7anks are i,-ortant finan'ia) instit*tion for a'hie1in
e'ono,i' de1e)o-,ent and so'ia) *-)ift,ent. P)annin and h*,an reso*r'e
de1e)o-,ent ass*,es reat sinifi'an'e in )a7o*r intensi1e ind*stry )ike
7ankin. P*7)i' Se'tor 7anks in o*r 'o*ntry ha1e sho6n a ood dea) )f
interest in desinin and *sin !RD syste, and ,e'hanis,s for i,-ro1in
effe'ti1eness of their e,-)oyees. In -*7)i' se'tor 7anks the fo'*s of h*,an
reso*r'e de1e)o-,ent
f)o6erin of -otentia) of the indi1id*a) thro*h inno1ations. In rea)iation of
these o72e'ti1es( these 7anks introd*'ed *a)ity 0ir')es for tea, 7*i)din
and 6ork )ife i,-ro1e,ent( 'ir')e ,anae,ent and 7ran'h ,anae,ent
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7oards as a trainin ro*nd for de1e)o-in ana)yti'a) and de'ision ,akin
ski))s for a)) )e1e)s of -ersonne)( in1o)1e,ent of 'ross se'tion of -eo-)e in
de'ision ,akin -ro'ess for 6ider -arti'i-ation in -o)i'y for,*)ation(
,editation roo, for 'reati1e thinkin and oraniationa) rene6a).
Banks has i1en 'ontin*ed e,-hasis of 1ersati)ity de1e)o-,ent
thro*h st*dy 'ir')es( 7rainstor,in session( -*r-osef*) staff ,eetin at
their 7ran'hes( effe'ti1e /o7 rotation 7y for,a) one year ad1an'e -)annin(
en'o*rae,ent to se)fCde1e)o-,ent thro*h in'enti1es and 7rinin o*t
kno6)ede 7ook)ets )ike 'o*nse)in te'hni*es !RD 'o,-endi*, et'.
Manae,ent Union re)ations in Indian 7anks a'*ired ne6 dire'tion
in years. The trade *nion 'o,,*ni'ation is 7asi'a))y asso'iated 6ith
esta7)ishin )ink 7et6een e,-)oyers and e,-)oyees so as to red*'e the a-
7et6een t6o fa'tors of ,anae,ent -ro'ess.
Bank e,-)oyees are *s*a))y 6hite 'o))ar )iterate e,-)oyees 6ho are
*ite 'a*tio*s a7o*t their rihts and d*ties. ?hat ro)e the trade *nions'o,,*ni'ations -)ays in 7*i)din *- ood ind*stria) re)ations( de1e)o-in
e,-)oyees kno6)ede a7o*t ,anae,ents a--roa'h to6ards 6orkers at
)are and o1era)) 6orkin 'onditions. In re'ent years( se1era) ne6
inno1ations took -)a'e in ind*stria) re)ations in 7ankin se'tor.
*a)ity 0ir')es -)ays a do,inant ro)e in ,akin an oraniation
effi'ient and effe'ti1e thro*h in'reased e,-)oyees -arti'i-ations. In
7ankin ind*stry( at the 7ran'h )e1e) the Bran'h Manaer( a'ts as the
'oordinator. The 3a'i)itator( 6ho is no,inated 7y the Bran'h ,anaer(
-ro1ides *ide)ines reardin the f*n'tionin of the *a)ity 0ir')e. The
another inno1ation in the ind*stria) re)ation in the 7ankin se'tor is the
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'on'e-t of *a)ity of 6ork )ife. The 7asi' iss*e in1o)1ed in the -hi)oso-hy of
*a)ity of 6ork )ife is that do 7etter 6hat a1ai)a7)e to *se and 6ork s,arter
and ha--ier 7*t not harder.
The 'on'e-t of 6orkers -arti'i-ation in ,anae,ent referred to
share in de'ision ,akin -o6er. Indian 7anks( -arti'*)ar)y -*7)i' se'tors
7anks( are 'onsidered to 7e a,on the -rin'i-a) -*7)i' se'tor oraniations
6here the s'he,e of 6orkers -arti'i-ation in ,anae,ent has 7een
i,-)e,ented. In #K$( the re)e1ant -ro1isions of the State Bank of India
A't( #K and the State Bank of India
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CHA#TER % III
RESEARCH
METHODOLOG!
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CHA#TER III
RESEARCH METHODOLOG!
>2( STATEMENT OF THE #ROBLEM :%
The 'on'e-t of 2o7 satisfa'tion and its 'onse*en'es are e>tre,e)y
i,-ortant for any ind*stria)ser1i'e oraniation. It entire)y de-ends *-on
the oraniation 'on'erned to enhan'e or )essen the 2o7 satisfa'tion a,on
the e,-)oyees. It is not on)y the 2o7 6hi'h 'an satisfy or dissatisfy 7*t a)so a
,ost of other fa'tors 6hi'h ,ain)y 'ontri7*te to 2o7 satisfa'tion 'o,-rise of
oraniationa) re)ated fa'tors and indi1id*a) re)ated fa'tors. The
oraniation 'an in'rease the )e1e) of 2o7 satisfa'tion 7y -ro1idin 7etter
*a)ity of 6ork )ife. In the indi1id*a) re)ated fa'tors( the attit*de of the
e,-)oyee to6ards the 2o7 as 6e)) as to6ards the oraniation are the ,ain
'ontri7*tors to the 'on'e-t. The -resent to-i' has se)e'ted kee-in in 1ie6
its sinifi'an'e for the indi1id*a)s( the 7akin ind*stry( the so'iety and thenation as a 6ho)e.
>2& OBJECTIVES OF THE STUD! :%
The ,ain o72e'ti1e of the st*dy is to ana)yse the attit*de of the
e,-)oyees to6ards the 2o7 and the fa'tors affe'tin it. !o6e1er( the
s*7sidiary o72e'ti1es 6hi'h 'ontri7*te to the attain,ent of ,ain o72e'ti1es
are as *nder :C
#. To stress *-on the 1ita) sinifi'an'e of 2o7 satisfa'tion in the
oraniationa) de1e)o-,ent 1isCC1is indi1id*a) de1e)o-,ent.
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. To ana)yse the ,eas*re of 2o7 satisfa'tion and s*7se*ent)y the
fa'tors 'ontri7*tin to it.
$. To as'ertain the deree of o1era)) 2o7 satisfa'tion -re1ai)in
a,on the 7ank e,-)oyees.
%. To re1ie6 the attit*de of the e,-)oyees to6ards the 7ankin 2o7
and the 7ankin ind*stry.
. To st*dy the i,-a't of different 1aria7)es s*'h as the o''*-ationa)
)e1e)( ae( se>( ed*'ation and oraniationa) ')i,ate on the 1ario*s
fa'tors affe'tin 2o7 satisfa'tion and o1era)) 2o7 satisfa'tion.
H. To ana)yse the e,-)oyees o6n 1ie6s on fa'tors to i,-ro1e their
2o7 satisfa'tion.
>2> METHODS OF DATA COLLECTION :
The st*dy 7ein e>-)oratory in nat*re( 7oth ty-es of data -ri,ary as
6e)) as se'ondary ha1e 7een *sed. The st*dy is s*7stantia))y -ri,ary data
7ased 6hi'h is 'o))e'ted thro*h a $ue8tio//.i,e 7y a--)yin S.m01i/4
Te+5/iue2!o6e1er( se'ondary data has 7een *sed as -er re*ire,ent.
THE $UESTIONNAIRE :
The data has 7een 'o))e'ted 6ith the he)- of 6e)) str*'t*red ')osed
*estionnaire. A-art fro, -ersona) infor,ation the *estions fro, different
as-e'ts re)ated to 2o7 and satisfa'tion are in')*ded in *estionnaire. As a
6ho)e a tota) of $#
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SAM#LING :
Sa,-)in sie is restri'ted to #&& res-ondents 6orkin in different
P*7)i' ; Pri1ate 7anks of re-resentati1e 'ities of !aryana ; 0handiarh.
St,.ti-ied R./dom S.m01i/4 has 7een a--)ied 6hi)e se)e'tin the 7ank
7ran'hes and 'on1enien'e sa,-)in in 'ase of res-ondents.
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CHA#TER % IVANAL!SIS
AND
INTER#RETATIONOF DATA
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ANAL!SIS AND INTER#RETATION OF DATA :
9ee-in in 1ie6 the ,ain and s*7sidiary o72e'ti1es of the st*dy( the
data 'o))e'ted thro*h the *estionnaire has 7een ana)ysed and inter-reted
6ith the he)- of statisti'a) ta7*)ation 7y *sin a1erae and -er'entae too)s.
Ta7*)ation has 7een done in E>'e) Pa'kae.
>2) SIGNIFICANCE OF THE SUTD! :
The o7ser1ations and findins of the 2o7 satisfa'tion st*dy are
e>tre,e)y *sef*) for any oraniation in enera) and for 7ankin ind*stry in
-arti'*)ar. By dis'o1erin the attit*de of the e,-)oyees on 1ario*s fa'tors
re)ated to the 2o7( an oraniation 'an 'orre't *nfa1o*ra7)e sit*ations
)eadin to hiher )e1e) of 2o7 dissatisfa'tion. I,,ediate kno6)ede of the
res*)ts a't as a sti,*)atin for'e tho*h its effe'ts are a)so re)ated 6ith the-attern of interC-ersona) re)ations in the oraniations. 3ro, the 2o7
satisfa'tion st*dies it 7e'o,es -ossi7)e to kno6 the after effe'ts of s-e'ifi'
in'enti1es( -o)i'ies and -rora,,es. It is a)so i,-ortant for an intensi1e
st*dy of the inf)*en'e of ho*rs of 6ork( ,ethods of 6ae -ay,ent( *a)ity
of 6ork )ife( -ersonne) -o)i'ies and -ra'ti'es( *nionC,anae,ent re)ations
and str*'t*ra) oraniation of the ind*stry. As a 6ho)e( the st*dy i1e 7etter
is heihts of the 7ankin ind*stry as 6e)) as satisfa'tion )e1e) of the
e,-)oyees 6orkin in it.
>27 LIMITATIONS OF THE STUD! :
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The st*dy on this -ro2e't has 7een done 6ith f*)) efforts and *tter,ost
'are. B*t sti)) there ,ay 7e so,e )i,itations 7eyond 'ontro) 6hi'h ,iht
,ake the findins and 'on')*sions in this st*dy -ro1e to so,e de1iations
fro, the a't*a) res*)ts. These so,e )i,itations ,ay 7e as fo))o6s :C
3irst )i,itation of st*dy 6as s'ar'ity of ti,e 7e'a*se ti,e d*ration
6as 1ery short for the -ro2e't 6ork. !en'e on)y )i,ited s*r1ey
'o*)d 7e done.
The sa,-)e sie of #&& is too s,a)) to dra6 inferen'e fro, s*r1ey.
!en'e( it is too diffi'*)t to i1e 'on'rete and ')earC'*t res*)ts. D*eto s,a)) s*rfa'e sie so,e error ,ay 7e there in the res*)ts of
-ro2e't.
Res-onses fro, res-ondents ,ay 7e different fro, a't*a) 1ie6s.
As the st*dy 6as 'ond*'ted in s,a)) areas of on)y se1en distri'ts(
res*)ts e1o)1in o*t ,ay not 7e tr*e at nationa) )e1e).
Res-ondents ,iht ha1e not dis')osed their a't*a) 1ie6s 7e'a*se
of kee-in it se'ret.
It is too diffi'*)t to 'on1in'e the e,-)oyees for fi))in the
*estionnaire.
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Ana)ysis of data
The infor,ation a7o*t the res-ondents enera) 'hara'teristi's and
satisfa'tion )e1e) ha1e 7een 'o))e'ted 6ith the he)- of a 6e)) str*'t*red
*estionnaire. A)) the res-ondents 6ere 'onta'ted -ersona))y and
infor,ation 6as athered. The infor,ation th*s 'o))e'ted has 7een
-ro'essed in different ta7)es( and ana)ysis and inter-retation ha1e 7een ,ade
a''ordin)y. The entire ana)ysis has 7een 'ateoried in t6o 7road
'ateories i.e. Genera) 'hara'teristi's of the res-ondents and re)ated to 2o7
satisfa'tion infor,ation.
-ersona) 0hara'teristi's of the Res-ondents
The o7ser1ations of enera) 'hara'teristi's of the res-ondents are 1ery
ne'essary to ha1e -ro-er assess,ent for the -*r-ose. The res-onses of the
e,-)oyees are e)i'ited thro*h *estionnaire on the fo))o6in fa'tors :
#. Se>
. Marita) Stat*s
$. Tota) )enth of ser1i'e
%. "enth of ser1i'e in -resent 2o7
. 3a,i)y 0o,-osition
8/14/2019 Job Satisfaction Amrit
57/99
H. Month)y Sa)ary
. Ae
J. Ed*'ationa) *a)ifi'ation
A)) these fa'tors are re)ated 6ith ea'h other and 'o))e'ti1e)y affe'ts
the satisfa'tion )e1e) of the e,-)oyees.
8/14/2019 Job Satisfaction Amrit
58/99
#. Distri7*tion of Res-ondents 7y se>
TABLE NO2 (
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Ma)e
8/14/2019 Job Satisfaction Amrit
59/99
. ,arita) stat*s of the res-ondents :
TABLE NO2 &
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Married #
8/14/2019 Job Satisfaction Amrit
60/99
$. Ed*'ationa) *a)ifi'ation of the res-ondents
TABLE NO2 >
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
UnderCGrad*ate $
8/14/2019 Job Satisfaction Amrit
61/99
%. Ae Gro*- of Res-ondents
TABLE NO2 )
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Be)o6 yrs K
8/14/2019 Job Satisfaction Amrit
62/99
72 LENGTH OF SERVICE
TABLE NO2 7
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Be)o6 yrs $
8/14/2019 Job Satisfaction Amrit
63/99
2 #RESENT #OSITION
TABLE NO2
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Be)o6 yrs #K
8/14/2019 Job Satisfaction Amrit
64/99
;"
8/14/2019 Job Satisfaction Amrit
65/99
2 MONTHL! SALAR! OF THE RES#ONDENTS
TABLE NO2
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
&&&C#&&&& ##
8/14/2019 Job Satisfaction Amrit
66/99
8/14/2019 Job Satisfaction Amrit
67/99
((2 FEELING OF SATISFACTION
TABLE ((
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Most of the ti,e #J
8/14/2019 Job Satisfaction Amrit
68/99
#. Nat*re of /o7 1isCC1is A7i)ity( Interest( 0a-a7i)ities and A-tit*de of
the Res-ondents
TABLE (&
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Yes #H
8/14/2019 Job Satisfaction Amrit
69/99
(>2 AS#ECT OF THE JOB HICH IS LI3ED MOST
TABLE NO2 (>
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Nat*re of the 2o7 #$
8/14/2019 Job Satisfaction Amrit
70/99
()2 CA#ABILITIES #RO#ER UTILISED
TABLE NO2 ()
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Yes #
8/14/2019 Job Satisfaction Amrit
71/99
(72 SATISFACTION OF THE RES#ONDENTS FROM THE SALAR!
TABLE NO2 (7
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Yes #
8/14/2019 Job Satisfaction Amrit
72/99
(2 ADDITIONAL #ER3S AVAILABLE TO THE RES#ONDENTS
TABLE NO2 (
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI
Medi'a) A))o6an'e & # & #J
!RA #K & % #
Bon*s # #
S'ooter0ar Maintenan'e J $
S'hoo)in #
DA # % $
A''o,,odation $
3*rnit*re # J
P3 #J #K $ $
Ne6s-a-er A))o6an'e # # $
Grat*ity H #
Unifor,
Fi4u,e8 i/ #.,e/t5e8e8 .,e #e,+e/t.4e
Additiona) -erks definite)y -)ay an indis-ensa7)e ro)e in ,oti1atin
the e,-)oyees at 6ork. So( it 1ery essentia) to -ro1ide different ty-es of
additiona) -erks a''ordin to re*ire,ents of the e,-)oyees. Ta7)e No. #H
re1ea)s that the no. of res-ondents fro, ea'h 7ank 6ho 6ere ettin
additiona) -erks in addition to their sa)ary. In -*7)i' 7anks res-ondents 6ere
ettin ,ore -erks rather than -ri1ate 7anks.
(;2 #RO#ER RECOGNITION AT BAN3
8/14/2019 Job Satisfaction Amrit
73/99
TABLE NO2 (;
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Yes #
8/14/2019 Job Satisfaction Amrit
74/99
8/14/2019 Job Satisfaction Amrit
75/99
(2 FULFILLMENT FROM SALAR!
TABLE NO2 (
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Basi' ne'essities of the )ife K
8/14/2019 Job Satisfaction Amrit
76/99
&'2 ATTENTION TO FAMIL!* RELATIVES AND FRIENDS
TABLE NO2 &'
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Yes #J
8/14/2019 Job Satisfaction Amrit
77/99
&( SATISFACTION FROM #ROMOTION #OLICIES
TABLE NO2 &(
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
3*))y #%
8/14/2019 Job Satisfaction Amrit
78/99
&&2 SATISFACTION FROM TRANSFER #OLICIES
TABLE NO2 &&
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
3*))y #%
8/14/2019 Job Satisfaction Amrit
79/99
&>2 FUTURE OF HONEST AND HARD OR3ING EM#LO!EES
TABLE NO2 &>
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Yes #
8/14/2019 Job Satisfaction Amrit
80/99
&)2 CHANGE OF JOB
TABLE NO2 &)
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Yes
8/14/2019 Job Satisfaction Amrit
81/99
&72 FEELING FOR CHANGING THE JOB AND ITS REASONS
TABLE NO2 &7
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Nat*re of the 2o7 #
8/14/2019 Job Satisfaction Amrit
82/99
&2 JOB ASSIGNMENT
TABLE NO2 &
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Borin ; Montono*s %
8/14/2019 Job Satisfaction Amrit
83/99
&;2 CHANGE IN DUTIES
TABLE NO2 &;
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
To )are e>tnet #$
8/14/2019 Job Satisfaction Amrit
84/99
8/14/2019 Job Satisfaction Amrit
85/99
& SATISFACTION FROM OR3ING #LACE
TABLE NO2 &
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Tense $
8/14/2019 Job Satisfaction Amrit
86/99
>'2 #ERCE#TION ABOUT SENIORS
TABLE NO2 >'
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
0oCO-erati1e #
8/14/2019 Job Satisfaction Amrit
87/99
>(2 RELATION ITH SU#ERIORS
TABLE NO2 >(
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
E>'e))ent J
8/14/2019 Job Satisfaction Amrit
88/99
>&2 #ARTICI#ATION OF THE EM#LO!EES
TABLE NO2 >&
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Month)y J
8/14/2019 Job Satisfaction Amrit
89/99
8/14/2019 Job Satisfaction Amrit
90/99
>)2 TRAINING #ROGRAMME
TABLE NO2 >)
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
One in a 6hi)e 6e need ##
8/14/2019 Job Satisfaction Amrit
91/99
>72 BOOS SHO INTEREST IN SOLVING #ROBLEMS
TABLE NO2 >7
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Often #%
8/14/2019 Job Satisfaction Amrit
92/99
>2 SALAR! SUFFICIENT TO MEET FAMIL! RE$UIREMENTS
TABLE NO2 >
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Aree J
8/14/2019 Job Satisfaction Amrit
93/99
>;2 CREATE INTEREST IN THE ORGANISATION
TABLE NO2 >;
O0tio/KO,4./i8.tio/ HDFC ICICI #NB SBI TOTAL
Sa)ary $
8/14/2019 Job Satisfaction Amrit
94/99
CHA#TER % V
CONCLUSION*
FINDINGS
ANDSUGGESTIONS
8/14/2019 Job Satisfaction Amrit
95/99
FINDINGS " CONCLUSIONS
#. Ma2ority of the res-ondents are ,a)e.
. A)) the e,-)oyees fro, P*7)i' 7anks are ,arried ; ha1in ,ore
than de-endent ; in Pri1ate 7anks are *n,arried ; ha1in *-
to de-endent 7e'a*se in -ri1ate 7ank e,-)oyees are yo*n than
-*7)i' 7anks.
$. In -ri1ate 7anks e,-)oyees are ser1in the 7ankin ind*stry fro,
)ess than yrs ; in -*7)i' 7anks res-ondents are ser1in fro, ,ore
than one de'ade. Be'a*se the -ri1ate 7ank are ne6 entrants to the
,arket.
%. In -ri1ate 7ank J& e,-)oyees are -rofessiona) ; in -*7)i' 7ank
H& are rad*ate.
. In -ri1ate 7anks J& e,-)oyees ; in -*7)i' 7anks
e,-)oyees are f*))y satisfied fro, 2o7 ; they re,ain satisfied fro,
the 2o7 ,ost of the ti,e.
8/14/2019 Job Satisfaction Amrit
96/99
H. J of e,-)oyees fro, a)) the 7anks fee) that their 'a-a7i)ities is
7ein -ro-er)y *ti)ied.
. In -ri1ate 7anks & e,-)oyees )ike the nat*re of 2o7 ; in -*7)i'
7anks %& e,-)oyees )ike the re-*tation of the oranisation.
J. res-ondents fro, a)) the 7anks are not satisfied 6ith their
sa)ary ; e,-)oyees find their sa)ary )ess than the 6ork they do
in 7ank.
K. J e,-)oyees ot -ro-er re'onition at their 7ank.
#&. of the e,-)oyees o-inion that their sa)ary 'an 2*st ,eet their
7asis ne'essities of )ife.
##. & e,-)oyees in -ri1ate 7anks $& e,-)oyees in -*7)i' 7anks
are satisfied 6ith transfer ; -ro,otion -o)i'ies of their 7ank.
#. J$ e,-)oyees think that honest ; hard 6orkers ha1e 7riht
f*t*re in the 7ankin ind*stry.
#$. # res-ondents 6ant to 'hane their -rofession.
#%. K& e,-)oyees are satisfied 6ith the 6orkin en1iron,ent in their
7ank.
8/14/2019 Job Satisfaction Amrit
97/99
#. J& e,-)oyees find their seniors 'o))ea*es as 'oCo-erati1e.
#H. J e,-)oyees dis'*sses the oraniations ,atter 6ith their
senior o''asiona))y.
#. J e,-)oyees dissatisfy 6ith the ho*rs of 6ork # e,-)oyees
dissatisfied 6ith the nat*re of 2o7.
#J. ## e,-)oyees tho*ht that they no need o''asiona) trainin
-rora,s for i,-ro1in their -erfor,an'e.
To s*, *-( e,-)oyees are reasona7)y satisfied 6ith 7ankin ind*stry.
Tho*h there are 'ertain fa'tors 6hi'h dissatisfy the 7ank e,-)oyees. The
satisfa'tion )e1e) of the e,-)oyees 'an 7e enhan'ed 7y i,-)e,entin 'ertain
s*estions 6hi'h are ,entioned on the ne>t -ae.
8/14/2019 Job Satisfaction Amrit
98/99
SUGGESTIONS
Manae,ent Po)i'ies ha1e 7een one of the reatest disCsatisfier for
the e,-)oyees. ?hi)e fra,in the -o)i'ies e,-)oyees -arti'i-ation
'an 7e initiatedin'reased to ha1e ro6th oriented rea)isti' -o)i'ies
?orkin 'onditions of the ind*stry is the another disCsatisfier. Aain
-arti'i-ation of the e,-)oyees 'an -)ay an i,-ortant ro)e in ha1in
and i,-)e,entin effe'ti1e 6orkin 'onditions.
!o*rs of 6ork and ti,ins of 2o7 a)so dissatisfy the e,-)oyees to a
reater e>tent. By a--)yin effe'ti1e ti,e st*dy and effe'ti1e ti,e
,anae,ent( this -ro7)e, 'an 7e red*'ed.
?ith the arri1a) of -ri1ate 7anks( retention of 'o,,itted and effe'ti1e
e,-)oyees has 7e'o,e need of the ho*r as these e,-)oyees ,ay find
7etter -ros-e'ts in -ri1ate 7anks. So to retain the,( e>tra in'enti1es
,ay 7e i1en to the res*)t oriented e,-)oyees. This 6i)) a)so de'rease
the dissatisfa'tion of the e,-)oyees fro, sa)ary front.
Pro,otion -o)i'y sho*)d 7e s*'h that the seniority of the e,-)oyees
,*st 7e re6arded.
8/14/2019 Job Satisfaction Amrit
99/99
In -*7)i' 7anks there sho*)d 7e re'r*ited the -rofessiona)s 7e'a*se
no6 the 7anks are 'o,-*teried and there is hard 'o,-etition
7et6een -*7)i' ; -ri1ate 7anks.
There sho*)d 7e so,e e>tra re6ards for honest and hard 6orkers.
/o7 -ress*re 1isCC1is ,arket s'enario sho*)d 7e ad2*sted a''ordin)y.
E,-)oyees sho*)d 7e 'onsider that they are the -art of 7ank. So that
they 'an et 7etter 'han'es of -ro,otion on the 7asis of their
-erfor,an'e.