Insight Consulting
Exercising the Top Team
Simon Langdon, Principal Consultant
Insight Consulting
Objectives
Raise awareness
Validate the Crisis Management Plan
Confirm:
Membership of the Crisis Management Team
Roles and Responsibilities
Tasks
Train members of the Crisis Management Team
Identify any issues that need to be resolved
Insight Consulting
What’s important
Understanding the team dynamics
The crisis management process
Managing the information flow
Decision making process
Lines of communication – internal and external
EXTERNALCustomers, Suppliers
Regulator etc
CRISISMANAGEMENT TEAM
CollateAnalyse
Assess ImpactResolve Conflicts of
InterestAction
INTERNALDepartments
etc Brief
Information
Crisis Management Process
DepartmentsDepartments
DepartmentsDepartments
Departments
Media
Emergency Teams
Emergency Teams
Emergency Teams
Emergency Teams
Status Report
Insight Consulting
Framework
The “Executive”
Corporate
Departmental
Strategic
Tactical Crisis Management Team
Insight Consulting
Actions at the Meeting
Agenda for the CMT meeting
People, Assets and Business Priorities
Reporting:
Incident Report
Status Report
Log
Insight Consulting
• Safety of
people
Assets
• Business
Priorities
•What will it take account of?
Crisis Management
Insight Consulting
Outcomes of Recent Exercise
Importance of Business as Usual i.e. FM management must protect traders from requests for briefings
Major operational business focuses around credit decision issues and how these would impact liquidity and payments
Communications
Importance of reporting chain from the dealers through department to Board
Informal lines of communication will continue
Consistent message needed concerning liquidity, payments and credits
What message to customers – potential damage to reputation
Insight Consulting
Decision Tree
Identify possible issues
i.e. decisions that need to be taken and when
Where does authority for these decisions lie now?
Does the authority need to be delegated to facilitate a timely response?
Insight Consulting
Decision Tree
Decisions Credit issues
Liquidity
Payments
What decisions? Who makes them? When?
What information is needed? Where do you obtain it?
Who do you inform of decision – internally and externally?
Insight Consulting
Overall Requirement
Straightforward, co-ordinated and documented procedure that can be summarised on a laminated aide-memoire
Managers must be made aware of their responsibilities and practised in their implementation
Insight Consulting
Process - Time Line
Incident
Recovery
StrategyStatus Report
Golden HourGolden Hour
Incident Report
React Act
Insight Consulting
Keys to Success
Good Media Handling
Developing an Aide-memoire
Communications
Timing is crucial
Attention to detail versus keeping it simple
Added value – working together across industry
Insight Consulting
Insight ConsultingPart of Siemens Communications
www.siemens.co.uk/insight
+44 (0)1932 241000
Security, Compliance and Continuity