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INFORMATION BOOKLET FOR JOB SEEKERS
DISABILITY EMPLOYMENT SERVICE INFORMATION FOR JOBSEEKERS
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DURING YOUR TIME WITH STEPS, WE WILL WORK TOGETHER TO ASSIST YOU TO ACHIEVE YOUR EMPLOYMENT GOALS.
IT IS IMPORTANT TO REMEMBER THAT EVERY JOURNEY BEGINS WITH THE FIRST STEP
EVEN THE SMALLEST STEP CAN MAKE A DIFFERENCE.
HAVING THE RIGHT ATTITUDE IS IMPORTANT.
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WELCOME TO STEPS! All job seekers who commence on the STEPS program, will receive a copy of this booklet. We
hope you find this booklet a useful reference tool.
During your time with STEPS staff members will encourage participation and your inclusion in
decision making.
We respect your rights and although there are some rules to abide by when you are participating in
a STEPS program, we try to accommodate your needs and are open to suggestions and ideas to
assist you to have achieve your employment goals. The ‘Disability Employment Services Programs
– Your Service Guarantee’ and ‘Employment Services Code of Practice’ provides more information.
STEPS is a non-profit organisation that delivers a number of programs in the Employment, Training
and Community Service areas and you can find us at www.stepsgroup.com.au.
OUR VISION We envision a future where every individual, regardless of circumstances, has access to quality
education, training and employment services that enable them to realise their potential.
OUR COMMITMENT On our journey to achieve this, everyday we:
•value our people
•deliver exceptional service that is people focused
•recognise the value of strong communities
•promote innovation to ensure social, environmental and financial sustainability
DISABILITY EMPLOYMENT SERVICE INFORMATION FOR JOBSEEKERS
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WHAT WE EXPECT FROM YOU You will need to read and sign documents to receive our service and most importantly you will need
to sign an ‘Authority to Release’ form so that we know who we can speak to with your permission. We will assist you to understand all documents that we ask you to sign. STEPS will discuss the
benefits of disclosing information to employers. Please see below for more information.
During your time on the STEPS program, you will be required to have a current Employment
Pathway Plan [EPP]. Your EPP will set out the steps to be taken by both you and STEPS to work
towards an appropriate employment goal, based on your individual needs. Your EPP will be
reviewed and updated regularly and will also include a Contact Schedule.
We hope you enjoy your time with STEPS but because nothing is perfect we have included in this
booklet the process for handling ‘Complaints’. If you are unhappy about something, please let us
know. We will follow the process and we will do our best to resolve it.
More Information of what you can expect is included in Disability Employment Service Programs –
Your Service Guarantee and Employment Services Code of Practice sheets. It is important that
you remember that you will need to notify us if for any reason you can not keep an appointment.
BENEFITS OF DISCLOSING INFORMATION TO EMPLOYERS
When completing the Authority to Release form it is important for you to consider the benefits of
allowing STEPS to disclose information to employers. Some of the benefits of disclosing
information to an employer include:
• Enables STEPS to have a frank conversation with the employer about disability issues in
relation to the essential requirements of the job – this can help determine whether work
related adjustments are required and/or whether support services are needed
• Enables you to obtain information about the organisation’s support structures for
employees with a disability
• Can eliminate any surprises or awkwardness when speaking with the employer
• To provide prospective employers with evidence of your skills, abilities and ways for
overcoming any implications of your disability
• Disclosure to employer and co-workers can increase their responsiveness to your needs.
ANTI-DISCRIMINATION STATEMENT
STEPS adopts and applies non-discriminatory entry rules in respect of age, gender, race, culture,
religion or disability.
STEPS must also adhere to eligibility criteria as per contractual requirements.
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INITIAL APPOINTMENT
GETTING YOU READY
EMPLOYMENT ASSISTANCE
PROVIDING JOB SUPPORT
POST PLACEMENT
ONGOING SUPPORT
You will usually either
• Be referred by a
ESAt/Centrelink; or
• Come to us directly
(Direct Registration).
You must meet
DEEWR’s eligibility
criteria
We will
• Check we are talking to
the right person
• Explain the types of
services that may be
provided
• Explain the Service
Guarantee and Code
of Practice
• Explain rights and
obligations for Activity
Tested participants
• Commence your Job
Seeking Profile
• Complete an initial
**Employment
Pathway Plan. This
will be kept current
throughout the
program
We will work together [you and STEPS] to:
• Discover your strengths
and weaknesses
• Determine what type of
assistance you need to
find and keep a job; and
• Complete your **Resume
to assist with your job
searching
• Explain how to access
and use Job Search
Facilities
• Ensure your Job Seeking
Profile is completed
• Prepare you to find a
**suitable job which may
include you attending
Training Courses;
• Job search employers to
match your skills and
abilities
• Review and update your
Employment Pathway
Plan to include
Employment Assistance
activities
• Commence
employment
• Provide the necessary
Post Placement
support to keep you in
employment e.g. train,
support and encourage
you in the job
• Reach successful 26
weeks of employment
• After 26 weeks of work
STEPS will assess
your future job support
needs
• Then at 52 weeks, if
required, an external
assessment will be
organised to determine
the level of ongoing
support you still require
to maintain your
employment
• Or it may be
determined that you no
longer need our
support and you will be
exited from the
program
Period of Service: 78 week on the Disability Employment Service Program which may be extended by 6 months
During the STEPS program you will be asked to complete internal surveys. Completing surveys is optional, but your input is valued
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**DEFINITIONS: Resume: A Resume will be developed and uploaded onto the Australian JobSearch website which
will assist you with looking for work. Whilst developing your resume, you will be asked to provide
answers to some Challenge Questions. The purpose of these Challenge Questions is to protect
your privacy. You will receive a ‘PIN’ which you will need to use to activate your Resume and to
logon to your Personal Page on the Australian JobSearch page.
Your consultant will assist you in logging on for the first time but your ‘PIN’ number must be
activated by you. If for some reason, you forget your ‘PIN’ number you will need to contact the Job
Match Express IVR telephone service (1300 369 050) to be provided you with your ‘PIN’ number
again.
Service Guarantee: STEPS must adhere to DEEWR’s ‘DES – Your Service Guarantee’ and
‘Employment Services Code of Practice’.
Suitable Work: In general terms, suitable work is any work that a job seeker is capable of
performing, with consideration given towards any current medical conditions and/or on your
Employment Service Assessment. It may be casual, short term, temporary, part time or full time
work. For work to be suitable, it need not necessarily be your preferred occupation, or at a level or
rate of pay that the job seeker may expect based on their aptitude, qualifications, skills or
experience.
Our governing legislation prescribes circumstances under which work is categorised as unsuitable,
so that a refusal to accept or continue in such employment cannot be penalised. The description of
unsuitable work varies somewhat between different job seeker groups
If a Job Seeker is Referred to, Directly Registered with, transferred or transitioned to STEPS in
accordance with the Employment Service Deed, and meet the eligibility criteria, STEPS must
provide a service to you, . The majority of our Job Seekers require a current Employment Services
Assessment that are conducted via Centrelink.
Eligibility: A job seeker is eligible to be referred to the DES if they:
• Are aged between 14 and 65 years of age;
• Are an Australian Resident;
• Are not studying full time (unless the job seeker is an Eligible School Leaver); and
• Are not working at or above their employment benchmark hours (not applicable for Job in
Jeopardy participants).
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• Are Special Class Clients [Job Seeker who were involved in Tsunami, Bali Bombing and
London disasters.
Exit: There may be a time when DEEWR instructs us to exit you from the program or you wish to
exit the DES program. You participation requirements will determine if STEPS or DEEWR can exit
you. There may be a number of reasons for exiting, this could include, but not limited to, when
• your participation requirements change
• you are a volunteer and wish to exit
• you are not attending scheduled appointments and activities with STEPS
• you display unacceptable behaviour
• there are irreconcilable differences between you and STEPS
• you no longer require support from STEPS
• DEEWR instructs us to exit you.
You will be sent an Exit Letter.
Advocate: Advocacy is the process of standing alongside an individual who is disadvantaged, and
speaking out on their behalf in a way that represents the best interests of that person.
When a job seeker has nominated an Advocate, this means that he/she would like their Advocate to
act on their behalf. Interpreters cannot be used as Advocates, as they have a distinct role to play in
interpreting communication between two or more parties.
If an Advocate has been nominated copy of the Advocacy Guidelines (71502) must be provided
and explained to job seeker and nominated Advocate. An Advocate Nomination Form - New/Change (71501) must be completed.
STEPS staff members cannot be formal advocates for their clients.
An Advocate, can not provide legal advice under any circumstances (however, you may be able to assist your Client to get in contact with a qualified legal practitioner) unless you are a ‘Formal’ type of advocate as per Advocate Guidelines.
DISABILITY EMPLOYMENT SERVICE INFORMATION FOR JOBSEEKERS
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DISABILITY SERVICE STANDARDS Each year, STEPS is assessed by external auditors to make sure STEPS have the right attitude to
working with you; give you the right help to find and keep a job; find the right way to help you get
the job you want; have the right staff to do the work and is well managed.
An important part of external audits, is for the auditors to speak to you, people you we are providing
a service to. If you do not wish to participate, please ensure your ‘Authority to Release’ form
includes this as an exclusion.
A Disability Services – Easy English Version can be printed at any time. Please just
ask.
STANDARD 1: SERVICE ACCESS
Each person with a disability who is seeking a service has access to a service on the basis of
relative need and available resources.
STANDARD 2: INDIVIDUAL NEEDS
Each person with a disability receives a service which is designed to meet, in the least restrictive
way, his or her individual needs and personal goals.
STANDARD 3: DECISION MAKING & CHOICE
Each person with a disability has the opportunity to participate as fully as possible in making
decisions about the events and activities of his or her daily life in relation to the services he or she
receives.
STANDARD 4: PRIVACY, DIGNITY & CONFIDENTIALITY
Each consumer's right to privacy, dignity and confidentiality in all aspects of his or her life is
recognised and respected.
STANDARD 5: PARTICIPATION & INTEGRATION
Each person with a disability is supported and encouraged to participate and be involved in the life
of the community.
STANDARD 6: VALUED STATUS
Each person with a disability has the opportunity to develop and maintain skills and to participate in
activities that enable him or her to achieve valued roles in the community.
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STANDARD 7: COMPLAINTS & DISPUTES
Each service recipient is encouraged to raise and have resolved without fear of retribution, any
complaints or disputes he or she may have regarding the service provider or the service.
STANDARD 8: SERVICE MANAGEMENT
Each service provider adopts quality management systems and practices that optimise outcomes
for service recipients.
STANDARD 9: EMPLOYMENT CONDITIONS
Each person with a disability enjoys working conditions comparable to those of the general
workforce. Most people with a disability can access jobs at full award wages but some cannot
because of the effects of their disability. In these instances, the Supported Wage System may be
used. It is a Commonwealth Government program which enables employees to be paid a
productivity-based wage, e.g. If you are assessed as being 70% productive you can be paid at 70%
of the full award rate.
STANDARD 10: SERVICE RECIPIENT TRAINING & SUPPORT
The employment opportunities of each person with a disability are optimised by effective and
relevant training and support.
STANDARD 11: STAFF RECRUITMENT, EMPLOYMENT & TRAINING
Each person employed to deliver services to a person with a disability has relevant skills and
competencies.
STANDARD 12: PROTECTION OF HUMAN RIGHTS AND FREEDOM FROM ABUSE
The service provider acts to prevent abuse and neglect and to uphold the legal and human rights of
service recipients.
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HELP US IMPROVE Sometimes, you may see things that you think we can do better and contribute to the success of
our organisation or just want to say ‘Thank You’. You can do this by any of the following:
• Use the Suggestion Boxes that are at every office;
• Write us a letter;
• Participate in the yearly survey;
• Complete one of our Feedback forms that are at each site; or of course
• Talk to your Consultant.
Or you may wish to lodge a complaint. All complaints received will be investigated and will follow
the Complaints process. Brochures are located at each site.
COMPLAINTS PROCESS
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CODE OF CONDUCT It is imperative that everybody holds the same high levels of respect and upholds the same
standards of interpersonal behaviour to maintain a harmonious environment. Staff/volunteers,
jobseekers, visitors and if applicable guardians/parents all have a right to be safe and able to enjoy
an agreeable working and living environment.
All STEPS staff members abide by the STEPS ‘Code of Conduct’ and ‘Confidentiality Agreement’.
Ongoing employment is conditional on completion of reference checks, a Police check and a
successful 6 month probationary period. STEPS ‘Code of Conduct’ is based on an absolute respect
for all people. Staff are trained and directed to perform their duties to a certified standard under
Disability Services Standards and this includes managing disputes and grievances under STEPS
established Complaints and Grievances policies and procedures. Staff are also trained to not put
themselves, job seekers and visitors in danger, under general principles of workplace health and
safety. STEPS expects job seekers and visitors to behave appropriately.
Where a job seeker or visitor is abusive, staff have the authority to require them to behave
appropriately, according to this code of conduct, or to leave the premises. Where job seekers or
visitors become violent, staff are required to contact police. All incidents are to be reported
internally, using the relevant STEPS procedure.
EXAMPLES OF UNACCEPTABLE BEHAVIOURS
The following are examples of unacceptable behaviour by job seekers or visitors on STEPS
premises, or shown towards staff of STEPS Community Services in any location:
• Excessive noise, e.g. loud or intrusive conversation music or shouting;
• Threatening or abusive language (this may involve excessive swearing or offensive
remarks);
• Harassment or bullying;
• Derogatory, discriminatory or demeaning remarks (this may include racial or sexual
comments);
• Malicious allegations relating to members of staff, other clients or visitors;
• Offensive sexual gestures or behaviours;
• Abusing alcohol or drugs on STEPS premises or with STEPS Staff whilst working;
• Wilful damage to STEPS’ or other stakeholder’s property;
• Threats or threatening behaviour;
• Encouragement or incitement of others to exhibit these behaviours;
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Any unlawful or criminal behaviour that poses an immediate threat to you, the job seeker or staff will
not be tolerated, and will be reported immediately and the police called to investigate and take
action as applicable. STEPS is committed to upholding the legal and human rights of people with a
disability and will take all practical and appropriate steps to prevent abuse and neglect to both, you
and STEPS staff. .
WHAT IS ABUSE?
To abuse someone is to harm or hurt them in some way or violate their human or civil rights. This
may include but not limited to:
Punching, hitting, slapping, burning; Forcing you to take part in a sexual activity against your will;
Threatening, harassing or intimidating you; Wrongful use of your money or assets or stopping you
from using your own money or assets.
If you have been assaulted or attacked this is an offence and needs to be reported to the police
immediately. The police can be contacted by calling “000”.
WHAT IS NEGLECT?
Someone is neglected when services are withheld and this causes you harm. For example:
Denying assistance which exposes you to physical, mental or emotional harm; Restricting the
social, intellectual and emotional growth or well being of a person.
STEPS will not tolerate any of the above behaviours. Any complaints received will be investigated
and appropriate action taken.
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www.stepsgroup.com.au
1300-0-STEPS
1300-0-78377
As your Disability Employment Services Provider:
We will clearly explain to you what services you can receive, what we will do for you, and what you have to do, including how often we will meet.
We will provide help for you to "nd and keep a job. This includes giving you ongoing support once you get a job, if you need it.
We will treat you fairly and with respect, in line with the Disability Services Standards. We will be sensitive to your individual needs when helping you, including any impact that
your disability, injury or health condition might have on your ability to "nd and keep a job. This could also include any parenting or caring responsibilities you might have.
We will deliver services that are culturally appropriate.
What help can I expect?We will work with you to agree on a plan with assistance and
activities to help you "nd and keep a job. This is called your
Employment Pathway Plan.
We will work with you to help you deal with any issues that
might be making it hard for you to look for work. Some of the
ways we might do this include:
looking at what work you have done before, and what work
is available in your area
looking at what skills and education you have and what
skills and education might help you get work
working with prospective employers to match your skills
to their needs
providing you with help which may include training, work
experience or services to help you overcome any issues that
are making it di#cult for you to "nd and keep a job
helping you to be ready for a job
helping you to access other support services you may need
helping you to write a résumé
providing you with advice on the best ways to look for work
providing you with information about computer and internet
facilities relevant to helping you to "nd and keep a job,
including access to Australian Jobsearch (jobsearch.gov.au)
providing you with access to an interpreter if you need one
checking that work is suitable for your condition or injury.
Once you have a job, we will continue to support you and
will develop a plan with you to help you keep your job.
This may include:
support to help you settle into your job
on-the-job training
information, support and training for your employer
and/or co-workers
help to resolve any problems you may have at work
ongoing support appropriate to your needs, which may
include meeting with you regularly, or giving you more
intensive support when you need it.
Depending on your circumstances, we can also help you and
your employer access a range of other support services which
may include:
modi"cations for your work area
help to purchase specialised technology
"nancial help for other services, available through
a fund called the Employment Assistance Fund
access to extra help if you are at risk of losing your job.
DISABILITY EMPLOYMENT SERVICES PROGRAMS — YOUR SERVICE GUARANTEE
For Aboriginal and Torres Strait Islander PeoplesWe will deliver services and engage with Aboriginal
and Torres Strait Islander participants in a way that
acknowledges and respects these cultures.
We will ensure that sta% are appropriately trained and
that this organisation is committed to getting the best
employment opportunities for Aboriginal and Torres
Strait Islander participants.
What are my responsibilities?If you can’t do an activity listed in your Employment Pathway
Plan, or can’t attend an appointment that has been arranged
for you, contact us as soon as possible.
If you do so we may make another time for you to attend your
activity or appointment. If you don’t contact us beforehand
when you are able to do so, your income support payment may
be reduced, or stopped, even if you have a good reason for not
being able to attend.
To make sure you get the right support, you should let
us know if something in your life changes, like your health,
your parenting responsibilities, whether you’re doing voluntary
or paid work or undertaking education, or if you experience a
personal crisis.
If you are entitled to compensation or damages from someone
for your disability, injury or illness, you should let us know.
What if I receive Newstart Allowance, Youth Allowance or Parenting Payment (with participation requirements)?If you are receiving support from Centrelink through
Newstart Allowance, Youth Allowance or Parenting Payment
(with participation requirements), there are some extra things
that you will have to do. If you want to keep receiving income
support, you need to:
make every e%ort to get a job, and accept any suitable
job you are o%ered
do your best at every job interview
do everything that you have agreed to do in your
Employment Pathway Plan. This includes going to
all appointments.
What happens to the information I tell you?We will collect information about you for the purpose of
providing disability employment related services to you.
We will keep all information about you in accordance with
the Privacy Act 1988 (Cth).
If you ask, we will usually be able to show you the information
we hold about you. If you have any concerns about the way in
which information about you is being managed, you can discuss
your concerns with us.
More information about the Privacy Act 1988 (Cth) can be found
on the O#ce of the Federal Privacy Commissioner’s website at
www.privacy.gov.au.
Disability Services StandardsThe Disability Services Standards set out the quality of
services we will deliver to you. We will let you know about
these standards, and they can also be found online at
www.fahcsia.gov.au/our-responsibilities/disability-and-
carers/standards-and-quality-assurance.
All Disability Employment Services Program Providers have
been assessed by independent auditors as meeting the
Disability Services Standards.
Connections for QualityChoosing a provider to help you "nd work is an important decision.
To assist you, information about providers in your local area can
be found through Connections for Quality on the Australian
JobSearch website at jobsearch.gov.au. When you are looking
for a provider, Connections for Quality information about the
services they provide is available on each Provider Site Detail
page. This information will answer your questions about who
will work with you and how they will help you "nd employment.
What can I do if I’m not happy with the service I receive?If you think you aren’t receiving the right help, you should "rst
try to talk to us. We will provide a feedback process which is fair
and we will try to resolve your concerns.
If you feel you can’t talk to us about your concerns, or you are
still not happy, you can access the Complaints Resolution and
Referral Service by calling the Government’s Customer Service
Line on 1800 805 260 (free call from land lines).
You can also call the Complaints Resolution and Referral Service
directly on 1800 880 052 (free call from land lines), or on the
TTY number: 1800 301 130 (free call from land lines).
The National Relay Service: 1800 555 677 (free call from
land lines), fax 02 9318 1372
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We commit to working with
our clients, employees,
sub-contractors, and other
providers to deliver quality
employment services by: Ensuring staff have the skills and experience they need
to provide quality and culturally sensitive services to job
seekers employers and local communities
Working in collaborative partnerships with stakeholders
and communities to identify needs and how they can
be met
Behaving ethically and acting with honesty, due care
and diligence
Being open and accountable
Avoiding any practice or activity which a provider could
reasonably foresee could bring employment services
into disrepute
Sensitively managing any information collected
We commit to helping each
job seeker fi nd their pathway
into employment by: Meeting the Service Guarantees
Tailoring assistance to the job seekers’ personal
circumstances, skills, abilities and aspirations
Using available Government funding appropriately to
support job seekers
Treating every job seeker fairly and with respect
Providing a fair and accessible feedback process
We commit to assisting
employers meet their skill and
labour shortage needs by: Working with employers to identify job and industry
specifi c training needs and how they can be met
Referring the most appropriately qualifi ed and
experienced job seekers available
Providing a timely response to employer inquiries
The Australian Government will
support employment services
providers in achieving these
standards by: Evaluating and sharing best practice to enable continuous
improvement in the delivery of employment services
Providing a Customer Service Line on free call
1800 805 260 for job seekers who can not resolve any
concerns or problems they have with their provider.
Clients of Disability Employment Services can also contact
the free Complaints Resolution and Referral Service on
1800 880 052 Providing an Employer Hotline on free call 13 17 15
for businesses to access providers
Employment Services Code of PracticeOrganisations contracted to deliver Australian Government funded employment services have agreed and are committed to observe the Employment Services Code of Practice. This Code of Practice sets out the principles and standards that underpin the delivery of employment services and other services to increase employment outcomes and participation in economic activities in Australia especially for disadvantaged client groups.
The Australian Government’s $1.7 billion Disability
Employment Services delivers e"ective employment
assistance for job seekers with disability.
Disability Employment Services provide eligible job seekers with
disability, injury or health condition access to individually
tailored employment services suited to their needs, with strong
links to training and skills development.
There are two separate programs within Disability Employment
Services:
! Disability Management Service is for job seekers who are
not expected to need long-term support in the workplace
but might need irregular "exible support to keep a job.
! Employment Support Service is for job seekers with
permanent disability and who require regular and ongoing
support to keep a job.
A better pathway to employmentThe Australian Government values the contribution people with
disability make to Australian society and believes that people
with disability want to work and should be supported in their
e#orts to get and maintain a job.
Disability Employment Services is uncapped, so that all eligible
people with disability have immediate access to individually
tailored and comprehensive services including capacity
building, training, work experience and other interventions to
help participants obtain and maintain suitable employment.
Providers of Disability Employment Services are able to commit
to early intervention partnerships with schools and other
services to ensure employment assistance is available as soon as
a person with disability is ready to participate.
Features of Disability Employment Services
! Disability Employment Services is uncapped so that
job seekers with disability don’t have to wait for services to
help them get and keep a job.
! Two clearly distinct programs focusing on job seekers with
disability with di#erent needs.
! Providing the right assistance as early as possible, including
for school leavers, to ensure a successful transition to work.
! Encouraging a strong focus on job outcomes with the
greatest rewards available when Disability Employment
Service provider $nd sustainable jobs for participants.
! Incentives for Disability Employment Service providers to
encourage skills development, education and training.
! A funding structure that targets resources to the most
disadvantaged job seekers.
! Resources to assist job seekers with disability in remote
areas.
! Development of an Employment Pathway Plan between
a Disability Employment Service provider and a job seeker
which details the services tailored to help the individual
secure employment.
! A "exible approach so Disability Employment Services can
deliver a mix of interventions to address both vocational
and non vocational barriers.
! Minimal red tape to give Disability Employment Service
providers more resources to assist job seekers to $nd and
maintain a job.
! All Disability Employment Service providers are required
to be certi$ed as complying with the Disability Services
Standards.
For more information visit www.jobaccess.gov.au.
DISABILITY EMPLOYMENT SERVICES FLEXIBLE, TAILORED EMPLOYMENT ASSISTANCE
Helping employers "nd skilled workersDisability Employment Services rewards providers for working
with employers to supply job seekers who can meet local labour
market and skills demands.
The Employment Assistance Fund may provide job seekers,
employers and providers with access to resources to assist with
$nding and maintaining employment, such as workplace
modi$cations and Auslan interpreting services.
For those participants who require support to maintain their
employment, Ongoing Support is available from a Disability
Employment Service for as long as it is required. There are three
levels of Ongoing Support (Flexible, Moderate and High)
to cater for the varying needs of workers with disability and
their employers.
Flexible Ongoing Support provides a safety net for participants
who are placed into work, but who may require irregular or less
predictable access to support to maintain employment. This
provides better options for some participants such as those with
mental health or episodic conditions.
Many participants are able to leave Disability Employment
Services as independent workers once
they have moved into sustainable employment.
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