KEYBENEFITS

Delivering Intelligent Fulfillment > BridgeSGI.com

S

IBM Sterling B2B Training Keeptransac+onsmoving

ReduceordertocashlifecyclesImplementa+onandConfigura+onTrainingOnboardtradingpartnersmorequicklyResolvefailedtransfersquicklyMinimizefailedtransfersMinimizeSLAviola+onsIncreaseemployeereten+on

elf-study.Itworkswellforpeoplewhohavethefocusandscheduletosetaside

9meforit.Buthowmanypeopledo?Thinkaboutit.Whetherit’semail,mee9ngs,orpeoplestoppingbyyourdesk,it’shardtocarveoutuninterrupted9meforself-directedlearning.Forthemajorityofyouremployeesnothingbeatsinstructorleadtraining.Andit’snotjustbecauseofinterrup9ons.Instructorleadtrainingprovidesanswersfast.Conceptsareclarifiedinreal-9me,andtrainingcanbetailoredtoaddressyourspecificconcernsorbusinessobjec9ves.Let’slookatsomeexamples…OnboardtradingpartnersmorequicklySupplychainsneedtobeflexible.Whetherit’saportclosure,weatherevent,orshiLindemand,theabilitytoonboardnewtradingpartnersquicklyiscri9cal.Howquicklycanyourteamsetupanewtradingpartner?We’vegotcustomerswhocandoitinjusthours.How?

B2B Integrator

Your Bank

Your SystemsEDIXMLFAXWEB

Supplier

Supplier

Supplier

Customer

Customer

Customer

“Aninvestmentin

knowledgepaysthe

bestinterest”

-BenjaminFranklin

2 IBM Sterling B2B Training

Byprovidingtemplatesforonboardingprocedures,trainingindifferentprotocols,andteachingyouremployeeshowtocustomizeprocessflowstohandlespecialcharacters.

ResolvefailedtransfersquicklyThefirststepinresolvingafailedtransferisknowingthatitfailed.Ifalertsarenotbeingsent,orarebeingsenttothewrongpeople,resolu9onoffailedtransfersisdelayed.Wecanteachyouremployeesbestprac9cesforseQngupno9fica9onsandalerts,including:

•  Sendingalertstodifferentpeople(administrators,businessusers,ortradingpartners)dependingonthetypeoffailure.

•  Automatedescala9onproceduresforemailalerts,mobilealerts,etc.

Thenextstepinresolvingfailuresisfiguringoutthecause.Canyouremployeestroubleshootquickly?

Ifnot,wecanhelp.We’llteachthemstep-by-stepproceduresfortroubleshoo9ngtransferfailures,including:

•  Howtoiden9fywhetherabusinessprocessishandlingdatacorrectly,andhowtomodifythatbusinessprocessifnecessary.

•  Thebestwaytoiden9fymissingdataorincorrectdata.

Notonlycanwetaketheguessworkoutoftroubleshoo9ngfailures.Wecanalsoreducethenumberoffilesthatfail.How?

ProductExperAseIBMSterlingB2BIntegrator

IBMSterlingFileGateway(MFT)

IBMSterlingConnect:Direct

IBMSterlingControlCenter

Aspera

SaaS

ManagedServices

3 IBM Sterling B2B Training

MinimizefailedtransfersTransfersfailforlotsofreasons.Butmanyareavoidablewithjustafewconfigura9onchanges.Wecanhelpyouminimizethem.Here’show…

Wecanshowyouthecommonerrorsadministratorsmakewhencrea9ngoramendingbusinessprocessforinbounddatahandling,andhowtoavoidthem.

Wecanalsohelpyoumakesureyourexis9ngbusinessprocessesarewriVencorrectly,soyouminimizefuturefailures.Onceyoufailedtransfershavebeenminimized,it’s9metoaddressSLAviola9ons…

MinimizeSLAViolaGonsServiceLevelAgreement(SLA)viola9onsareexpensive.Theyerodeprofitmargins.AndinmanycasesareavoidableifyouhaveyourSLAsandalertssetupcorrectlyinIBMsterlingControlCenter.Wecanteachyouhowto:•  SetupanSLAinIBMSterlingControl

Center

•  SetupalertsassociatedwitheachSLA

•  TestthealertsassociatedwithanSLA

MaximizeyourROIYou’veinvestedintherighttools.Nicework!Butifyouremployeesdon’thavetheskillstousethosetoolswell,you’renotgeQngthefullreturnonyourinvestment.Sowhetheryouneedtrainingforanewimplementa9on,orjustnewteammembers,wecanprovidethemwiththeskillstheyneedtokeepyourbusinessrunning.Whattypesoftrainingdoweprovide?

Delivering Intelligent Fulfillment

Headquarters,NewJersey,[email protected]:+1.877.245.4347Fax:+1.877.245.4348Bangalore,[email protected]:+919986-BRIDGEFax:+918049619831Toronto,CanadaMain:+1.604.901.8384Fax:+1.604.901.8385London,[email protected]:+442033188090Medellin,[email protected]:+5746052488Fax:+5746044731

©2015BridgeSolu9onsGroup

B2B Training ImplementaGonandConfiguraGonTraining•  Providingproducttrainingtoexis9ng

employees•  Trainingnewemployees•  Customizingbusinessprocesses•  CustomizingConnect:Directprocesses•  Managingrolebasedpermissionsfor

newandexis9ngusersTroubleshooGngProducGonIssuesTraining•  Connec9ngwithtradingpartners•  Networkconnec9vity•  Onboardingnewtradingpartners

securely•  SeQngupno9fica9onsandalerts•  SeQngupalertsbaseduponService

LevelAgreements(inIBMSterlingControlCenter)

Andwe’llbehappytoshareafewshortcutswe’velearnedovertheyears.

IBM Sterling B2B Training 4

How can we help you? Todiscusshowwecanhelpyourbusinessprepareforgrowth,pleasecontactus:

[email protected]

+1.877.245.4347