Get There Faster.™
For 40+ years, we’ve helped cusTomers GeT There FasTer.
We strive to offer the best software and services in the world, but it is our customers who bring them to life.
This booklet shows how almost anything is possible with great technology and great minds. We honor and value all of our customers around the world, who truly define “business process excellence” and we continually draw new inspiration from them.
Read the full story on these and other customer successes online at: www.SoftwareAG.com/customers
Celebrating Customer Success
Karl-Heinz StreibichChief Executive OfficerSoftware AG
2
Get There Faster.™
Table of Contents
4 AutoTrader.com USA | webMethods
5 Piraeus Bank Group Greece | ARIS
6 Cargolux Luxembourg | ARIS
7 Vodafone Iceland | webMethods
8 Staples Inc. USA | webMethods
9 Hitachi Construction Machinery Netherlands | ARIS, Consulting Services
10 HSBC Turkey Turkey | CentraSite
11 OMV Group Austria | webMethods
12 RWE Kundenservice GmbH Germany | ARIS
13 UNIqA Austria | webMethods
14 ABN Amro Netherlands | webMethods, Consulting Services
15 Aleris Europe Switzerland | ARIS
16 Cox Communications USA | webMethods
17 travelbasys Germany | Adabas, Natural
18 Nissan Mexicana Mexico | Adabas, Natural
19 LandesBank Berlin AG Germany | ARIS
20 TURKSTAT Turkey | webMethods
21 Océ Netherlands | ARIS
22 Learning Curve Brands USA | Adabas, Natural
23 Coca-Cola Enterprises USA | webMethods
24 Aselsan Turkey | ARIS, webMethods
25 Kneipp Germany | ARIS, webMethods
26 easyCredit Germany | webMethods
27 Federazione Toscana BCC Italy | ARIS
28 The Linde Group Germany | ARIS, Consulting Services
29 URSAPHARM Germany | Consulting Services
30 Central Police Services Germany | Consulting Services
31 AB Volvo Sweden | ARIS
32 Mold-Masters Canada | Consulting Services
33 Sabre Holdings USA | Terracotta
34 News Digital Media Australia | Terracotta
35 Full Sail University USA | Terracotta
36 MN Netherlands | ARIS, Consulting Services
37 Omnicom Media Group Germany | ARIS, webMethods
38 Findus Sweden | webMethods
3
AutoTrader.com speeds up service using the webMethods BPM engine.
AutoTrader.com is the ultimate online solution for buying and selling cars
and trucks. To maintain that status, the company must do all it can to rev
up inventory levels and retain its thousands of dealerships/customers. The
company standardizes on the webMethods Business Process Management
Suite (BPMS) to bring new customer features to market—faster—and to
improve internal collaboration. The first project delivered results in just 90
days. Using BPM, AutoTrader.com can report on daily inventory and show
dealerships how to increase their ROI in AutoTrader.com products.
“our customers can now see
how to maximize the value
of the money they spend
on Internet advertising at
autoTrader.com and how
to harness the great value
proposition that we provide—
increasing foot traffic at their
dealerships.”
Jai siswawala
Head of Integration and BPM
Technologies, AutoTrader.com
70,200 hours saved yearly
M e d i A & C o M M u n i C A T i o n S
4
Get There Faster.™
Banks help people save money and ARIS helped Piraeus Bank save
time. The bank needed a well-documented, comprehensive enterprise
architecture with a portal in English and local languages. First, processes
were documented using ARIS methodology and tools. Information
contained in the framework was re-used and the ARIS portal was
published using ARIS Business Publisher. The project transformed Piraeus
Bank’s methods and saved 30 to 80 percent.
up to 80% time savings
B A n K i n G
Piraeus Bank cashes in on ARIS to save 30-80 percent in processing time. “The enterprise architecture
portal project radically
changed the way we develop
procedures and manage
documents and data … It
also allowed us to establish
efficient operational
structures in the Group’s
foreign companies.”
Titika Kamari
Senior Manager,
Organization and Operational
Support Division,
Piraeus Bank Group
5
Cargolux delivers savings potential 500% higher than its BPM investment.
Process improvements took off at Europe’s largest all-cargo carrier,
operating 14 Boeing 747 freighters in a worldwide network —all thanks to
analyzing logistics, staff utilization and data workflows. The ARIS Platform
provided Cargolux complete visualization and modeling of business
processes, identified disruptive factors and uncovered potential areas for
savings. More than 180 improvements were identified with project costs
comprising only 20 percent of projected savings.
“The arIs platform
enabled us to conduct a
process analysis, pinpoint
weaknesses in individual
processes, and identify the
potential cost benefits …”
henrik ambak
VP, Ground Services
& Commercial IT,
Cargolux
500% Roi
T R A n S P o R T A T i o n
6
Get There Faster.™
Eighteen back-office and 14 client-facing systems, with little integration
among them, slowed down customer service at Vodafone Iceland. Now
one call is all it takes to resolve a service issue. Agents are able to see a
complete customer profile on one screen, thanks to seamless integration
of disparate systems via the webMethods Enterprise Service Bus (ESB)
Platform. The company also automates order processing and service
provisioning with the webMethods Business Process Management Suite
(BPMS) by adding a Web-service layer on top of back-office systems.
95%of customer queries resolved
T e L e C o M M u n i C A T i o n S
Vodafone Iceland answers inquiries on the first call with webMethods. “The project has dramatically
changed the way vodafone
Iceland provides service
to its customers. It has
helped create new business
opportunities and a platform
upon which vodafone Iceland
will build its business in the
future.”
Ingolfur Thorsteinsson
Software Engineer
Kögun Ltd., Implementation
Partner
7
webMethods makes it easy for Staples to save millions on its supply chain.
webMethods made it easy for Staples to come up with a high-volume
integration solution—designed, configured, installed and implemented
in just two weeks. At the core of the solution: webMethods Integration
Server, which syncs up orders across multiple transportation networks.
The webMethods B2B gateway will easily handle any future surge in
transactions. Short term, Staples can deliver on its promise of next-day
delivery. Long term, the solution will deliver millions in savings.
“software aG was the
obvious choice, both for the
power of its webmethods
solutions and the expertise
of its consultants.”
Jane lilley
Senior Manager,
Electronic Integration,
Staples Inc.
multi-million long-term savings
R e T A i L
8
Get There Faster.™
Complying with regulations was a tough job for Hitachi Construction
Machinery Europe. Audit-driven internal control resulted in a heavy
workload and high consulting fees. Workload and costs are lighter
now, thanks to ARIS. A highly automated, business-driven internal-
control process assures compliance with various laws and regulations at
40 percent less internal cost. Other benefits Hitachi really digs include
reduced reporting, better insight for improved decision-making and better
governance to reduce risk.
40% cost reduction
M A n u F A C T u R i n G
Hitachi Construction Machinery Europe digs up 40 percent cost savings by using ARIS. “arIs has helped to bring us
into the 21st century in terms
of managing our business
processes.”
ron hartman
Corporate Manager Control,
Hitachi Construction Machinery
Europe
9
HSBC Turkey banks on CentraSite for effective SOA governance.
HSBC Turkey had planned to double its customers and regional branches
in five years—without changing staff. To support this fast expansion, the
banking giant selected CentraSite as an important component of SOA
governance. Operating in harmony with other SOA tools and platforms,
CentraSite gives HSBC Turkey a supporting tool for complete asset
management. Comprehensive impact analysis enhances decision-making
and minimizes the risk of changes.
“we implemented
software aG’s soa
governance solution
centrasite to support asset
re-usability and
dramatically reduce any
change management risk
with its powerful impact
analysis tools.”
levent utkusavas
Program Coordinator,
HSBC Turkey
Built in less than
60days
B A n K i n G
10
Get There Faster.™
OMV is the leading oil and gas corporation of Central Europe and has
approximately 80 application solutions along its supply chain. To be able
to operate faster and more cost effectively in its markets, OMV relies
on the webMethods Enterprise Service Bus (ESB) to harmonize its IT
infrastructure. The ESB is used to integrate the two central SAP® retail
and oil and gas industry solutions with other applications as well as to
implement integration projects independent of central ERP systems.
50% time & cost reduction
u T i L i T i e S
OMV uses webMethods to fuel market leadership through process integration. “webmethods plays
a significant role in
our company-wide IT
harmonization strategy by
ensuring that integration
projects are carried out
quickly and cost efficiently
and, as a result, it greatly
increases our agility in omv’s
markets.”
ulrich endlich
Managing Director, Interface
Systems Business Unit,
OMV Group
11
RWE Kundenservice employees are more energy-efficient, thanks to ARIS.
RWE Kundenservice GmbH, a supplier to the energy industry in Germany,
has transformed into a fully process-oriented enterprise. Using ARIS,
RWE Kundenservice reorganized all business processes on time and on
budget. Employee efficiency has increased 30 percent, and IT projects
cost 20 percent less. Data quality also has improved—and the enterprise
spends less energy on processes. Now RWE Kundenservice has only 350
processes, down from 1,000, saving an average of 300 person days a year.
“process-driven realignment
of our operations has
increased productivity by
30 percent.”
Frank Bertenhoff
Head of Account and
Process Management, RWE
Kundenservice GmbH
30% increase in efficiency
u T i L i T i e S
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Get There Faster.™
Every day, about 7,500 pieces of mail pour in to UNIqA Group in Austria.
Sorting and forwarding those documents used to take too much effort for
this insurance leader. It could be days before an employee could start on
a case. Now productivity really shines. That’s because UNIqA chose the
webMethods Business Process Management Suite (BPMS) and Enterprise
Service Bus (ESB) to create an electronic document flow process. Employees
start on cases without delay, because tasks are distributed automatically
based on employee availability and expertise—reducing cycles and costs.
From days to
30minutes
i n S u R A n C e
Let it rain mail. UNIqA can process it faster than ever using webMethods BPMS. “The biggest goals were the
harmonization of the existing
processes and to move the
employees from a paper-
oriented process to an IT-
automated process.”
Thomas durstberger
Project Manager, UNIQA
13
webMethods BAM was “on the money” for ABN Amro’s time-sensitive needs.
In the brokerage business, fast turnaround means everything. In fact,
ABN Amro has service level agreements that guarantee it will process
a customer’s order in only a few seconds. Now ABN Amro has real-
time insight into that process, thanks to a Software AG Business Activity
Monitoring (BAM) solution—designed and implemented in only three
months. The benefits are really adding up, since the bank has greater
process control and can prevent performance problems.
“… a big leap forward in
improved control over our
business-critical processes.
software aG contributed
greatly in respect of
quickly understanding the
requirements and swiftly
translating them into a
working configuration. ”
martin Brouwer
Project Manager, ABN Amro
Live in just
3months
B A n K i n G
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Get There Faster.™
Aleris wanted to reduce process time and simplify processes. Using
ARIS, the aluminum manufacturer analyzed existing processes and costs,
designed new target processes and estimated new process expenses.
Benefits of using the ARIS tool included a 30 percent reduction in costs
over time. The order confirmation process is now twice as fast, and ROI is
excellent, thanks to project costs of 36 percent based on annual savings.
30% reduced costs
M e T A L S
Aleris speeds up process time and rounds out cost savings at 30 percent. “Thanks to the achieved
process optimization we
can now meet customer
requirements faster, more
reliably and more accurately.”
detlev weckmüller
Director Supply Chain,
Aleris Europe
15
Cox Communications tunes into webMethods to process online requests in 45 seconds.
Customers are looking at Cox Communications in a whole new way.
America’s third largest cable entertainment provider now can process an
order via the Web, 24/7—without error and within a minute after it arrives.
Twenty different steps are completed in just 45 seconds: webMethods
Business Process Management Suite (BPMS) manages the process flow,
the webMethods Enterprise Service Bus (ESB) manages events between
systems and webMethods Broker guarantees delivery. And, with
webMethods Business Activity Monitoring, Cox monitors improved business
trends, including increases in customer satisfaction.
“This solution, and its
enhancements in the
future, will greatly help
cox achieve its vision to be
the most trusted provider
of communication and
entertainment services in
america.”
Bruce Beeco
Director of Architecture &
Applications Integration,
Cox Communications
orders processed in just 45 seconds
T e L e C o M M u n i C A T i o n S
16
Get There Faster.™
travelbasys recently gave travel agents a first-class Web upgrade.
With RBS, the next generation of reservation-to-back office and
administration systems, travelbasys can now access 500 services from
virtually everywhere. The company took its core system to the Web
in four months—less than half the time expected. The ticket: Software
AG’s Natural for AJAX. Natural developers were able to Web-enable
the system without extensive Java knowledge. Built with Adabas and
Natural, the system already handled more than 2 million travel bookings
a day. Now, with Web access, the sky’s the limit.
delivered 50% faster than expected
T R A V e L
Travel bookings soar for travelbasys, thanks to Natural for AJAX. “software aG’s technology
has helped us deliver
unbeatable software quality
for years. In our view, Natural
is the best development
language because it’s easy to
use and allows us to deliver
quicker time-to-market
cycles.”
Ingo Brandes
Managing Director, travelbasys
17
Nissan Mexicana drives up efficiency for two decades using Adabas and Natural.
When Nissan Mexicana needed the most effective way to automate its
operations, the company steered straight to Software AG—based on 20
years of experience using Adabas and Natural. Today, Nissan Mexicana
relies on Software AG technology to operate 30 percent of its business.
Adabas and Natural help the company drive down the time and cost of
application development—so Nissan can maintain a lead in the tight race
for customers.
“we consider software aG’s
tools to be the right match
for our operations and the
dynamics of our business.
They enable us to run
continuous and reliable
operations … they have
always lived up to our
expectations.”
alejandro García carpinteyro
Formerly Deputy Director
of Systems and CIO,
Nissan Mexicana
Powering apps for
20 years
A u T o M o T i V e
18
Get There Faster.™
Landesbank Berlin put its company policies and procedures on an intranet,
replacing 180 printed manuals and documentation and giving employees
access to 3,200 processes modeled using ARIS. This changeover saves the
bank €3 million a year in operating costs alone compared to the updating
effort associated with the paper-based system. Even more importantly,
the solution is audit-proof and the ARIS documentation also offers the
ideal platform for quality and process management activities.
Saves more than
€3m a year
F i n A n C i A L S e R V i C e S
Landesbank Berlin AG saves more than €3 million a year with ARIS. “Thanks to arIs, we benefit
from consistent, audit-proof
documentation.”
alexander Zacharias
Group Manager Organization,
Landesbank Berlin AG
19
TURKSTAT improves data access and develops services three times faster.
TURKSTAT is responsible for Turkey’s official statistics on everything from
business and economy to crime and labor. TURKSTAT implemented the
webMethods Enterprise Service Bus (ESB) because it composes fast,
efficient and reliable Service-Oriented Architecture (SOA) layers, and it
produces and consumes Web services in a few steps. FTP, file and calendar
functions can be developed with simple interfaces. With a new service-
oriented data exchange platform, TURKSTAT can now securely and easily
share data and develop data-consuming/sharing Web services.
“we selected the
webmethods esB due to the
product’s internationally
proven technology, ease
of use and extensive
support. Now, we can
provide accurate, consistent,
re-usable and traceable
statistical data thanks to
software aG’s soa tools.”
ramazan Çelikkaya
Head of Information and
Communication Technologies,
TURKSTAT
3x faster
G o V e R n M e n T
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Get There Faster.™
A complex IT infrastructure at Océ made it difficult to make fast decisions.
So the printing company set out to become more flexible and agile—
deploying ARIS products to harmonize processes and roles as well as
standardize applications and infrastructure. ARIS provides “the single point
of truth.” It’s where all information is stored on processes, organizational
structures, applications, data and infrastructure. Harmonizing and
standardizing business processes has reduced process variants by 30
percent. That’s a result worth duplicating!
30% reduced process variants
M A n u F A C T u R i n G
Océ reduces process variants by 30 percent. Now others will want to copy its example. “arIs allows us to work in
a more customer-oriented
way, which is one of the
most important objectives...
The number of duplicate
processes has been drastically
reduced, and arIs is now a
permanent component of our
activities.”
Jo Bleser
VP, SPINE Program Director, Océ
21
Adabas and Natural are building blocks for success at Learning Curve Brands.
Learning Curve Brands sells toys that help children grow smarter and
stronger. With Software AG’s Adabas and Natural, the company found
a reliable IT infrastructure that helps it do the same! The IT team has
integrated eight companies into the core ERP system built with Adabas
and Natural—in as fast as seven weeks. Natural made converting data
from acquired systems as easy as A-B-C. In fact, Learning Curve Brands
estimates a 3-to-1 productivity gain when using Natural over other
languages.
“… adabas and Natural…were
built for high performance.
over time, we’ve proven to
need a highly reliable, high-
performing and adaptable
solution to handle our
expanding business, and
that’s what we’ve found with
software aG.”
Jim singsank
VP Information Technology,
Learning Curve Brands
3:1 productivity gain
d i S T R i B u T i o n
22
Get There Faster.™
Coca-Cola Enterprises, the largest Coca-Cola bottler, needed to create
two independent companies in only six months. That meant migrating
and integrating more than 1,100 applications, moving a cloud-based
collaboration portal and re-routing all B2B transactions in a compressed
timeframe. IT delivered! Using webMethods for integration, IT made the
migration in a 48-hour window—with commerce flowing in “minute one.”
Refreshing results, inspiring even more IT innovations through the use of
integration such as their award-winning mobility strategy.
48 hour transformation
R e T A i L
IT delivers at Coca-Cola Enterprises, thanks to webMethods. “enterprise integration is the
enabler to give you agility in
your company.”
Kevin Flowers
Chief Technology Officer,
Coca-Cola Enterprises
23
Processes are three times faster using webMethods BPMS at Aselsan.
Aselsan aims to be a top defense company. So Aselsan armed itself
with webMethods to optimize business processes. Now the company
can track, monitor and analyze processes as well as automate back-
office applications. Using the ARIS Design Platform, Aselsan keeps SAP®
applications flexible, increases process traceability and makes decisions
faster by eliminating bottlenecks. Mission accomplished: one process was
cut from 4.5 to just 1.5 days and saves 5,000 sheets of paper per process
flow a month.
3x faster
e L e C T R o n i C S
“we shortened processing
times, obtained traceable
processes and a paperless
work environment, thanks
to software aG’s Business
process management suite.
In doing so, we believe
we finalized our process
improvement infrastructure
by achieving integration with
our erp system.”
Fatih Bilgi
Director of Information
Technologies, Aselsan
24
Get There Faster.™
Be healthy, stay healthy. That’s the slogan for Kneipp, maker of health
products and cosmetics. Using ARIS and webMethods for Business Process
Management (BPM), Kneipp has improved business health by streamlining
its organization into three main business processes that are controlled
enterprise-wide. The results? Accelerated product innovations and new
sales channels, including an online store. Even partner relationships are
healthier since Kneipp’s processes are directly integrated with those of
business partners via webMethods B2B.
2,000+ orders a day
H e A L T H C A R e
Kneipp makes processes healthier with ARIS and webMethods. “using the arIs platform and
webmethods has enabled
us to integrate our r&d,
production and logistics
systems with our central sap®
erp—and helped us achieve
end-to-end control of all our
business processes.”
christian schulze
CIO and Member of the Board,
Kneipp
25
easyCredit teams up with webMethods for live business insights.
easyCredit added webMethods Business Events to its line-up to become a
real-time event-driven enterprise. The bank gets continuous insights into its
credit process and sees live incoming orders. This helps easyCredit comply
with daily service level agreements. Live in just three months, the solution
integrated easily with the bank’s IT landscape. Intuitive dashboards display
real-time event data across different systems. That speeds up decision-
making and helps easyCredit score big with customers.
“The intuitively presented
and meaningful live analysis
allows us to always keep an
eye on our key performance
indicators.”
Jürgen hien
Head of Customer
Management, easyCredit
Live in just
3months
B A n K i n G
26
Get There Faster.™
Using ARIS, Federazione Toscana BCC is achieving process excellence at 30
banks in Italy. The benefits keep adding up. Employees have easy access
to information on workflows, roles, responsibilities and key performance
indicators. Costs to map processes are cut in half, and 40 percent less paper
goes to waste. Processes are implemented and customized 40 percent
faster. Plus, 70 percent less time is spent on auditing and compliance. A
full ROI was achieved in only two years.
50% faster information searches
F i n A n C i A L S e R V i C e S
Savings add up for Federazione Tocscana BCC, thanks to ARIS. “with the process repository,
the whole network increased
efficiency. The time to draft
the documents related to
the process regulation got
shorter … end users have
a better understanding of
process information, thanks
to a unique format, syntax
and operative models.”
angelo d’arcangeli
BPE Project Lead,
Federazione Toscana BCC
“The banks now have a
process methodology to
become more results-
driven while we’ve also
helped them to better
organize business-critical
information.”
cristina martinelli
BPE Project Lead,
Federazione Toscana BCC
27
The Linde Group engineers an architecture that works for business & IT.
The Linde Group, a world-leading supplier of industrial, process and
speciality gases and one of the most profitable engineering companies,
wanted to improve IT performance. Working with ARIS and IDS Scheer
Consulting, The Linde Group engineered a holistic enterprise architecture
management solution. Now Linde has enormous insight into its application
portfolio. Business and IT requirements and goals are in sync. Services are
standardized, and the company has greater awareness of its IT capabilities,
processes and responsibilities.
“enterprise architecture
management with arIs has
enabled us to consistently
build on our IT systems. It
provides transparency of
everything from processes
and applications to
technology.”
Thomas steinich
Head of Enterprise Services
Application Architecture,
The Linde Group
High increase in
efficiency
C H e M i C A L S
28
Get There Faster.™
URSAPHARM worked with Software AG and its process experts at IDS
Scheer Consulting to implement SAP® ERP. The consultants’ many
years of industry experience and best-practice processes for the
pharmaceutical industry based on Pharma.PerformanceREADY ensured
an implementation that complied with validation requirements. The BPM
experts from IDS Scheer Consulting used a process-oriented approach
to ensure that the system provides URSAPHARM’s employees with optimal
support in their responsibilities.
efficient processes
P H A R M A C e u T i C A L S
Results at URSAPHARM validate IDS Scheer Consulting’s approach. “establishing complex
processes common to the
pharmaceutical industry
in sap® requires a high
level of expertise and solid
know-how. working closely
with Ids scheer consulting,
ursapharm has successfully
achieved all of its project
goals.”
Ivica saric
IT Manager, URSAPHARM
Arzneimittel GmbH
29
More than 26,000 customers integrated
G o V e R n M e n T
Policing purchasing got easier with IDS Scheer Consulting.
German police in Brandenburg have locked up an optimal procurement
system. IDS Scheer Consulting, a Software AG brand, helped launch
the Web-based solution called Iquisition. As a result, the Central Police
Service of Brandenburg has realized an excellent cost-benefit ratio through
improved strategic purchasing and optimized processes and IT systems.
Different public authorities now also use the system—assuring centralized
purchasing that’s easier to patrol.
“we have successfully
integrated more than 26,000
customers in our order
platform through the use of
IQuisition. The team of Ids
scheer consulting supported
us to realize the connection
and to implement the follow-
up processes in our existing
sap® system.”
christian Gladenick
Head of Logistics/Electronic
Warehouse, Central Service
of the Police of the State of
Brandenburg
30
Get There Faster.™
Financial processes run smoothly at AB Volvo’s global operations—thanks
to a process-driven SAP® management approach. This premium truck
maker shortened lead times for implementing standard SAP® processes
at 100 locations. AB Volvo used ARIS and SAP Solution Manager to build a
roll-out kit to streamline process setup. Managers are now in the driver’s
seat with a clear, consistent view of financial processes. What’s more, the
company was able to put the brakes on support and maintenance costs.
30% lower costs
M A n u F A C T u R i n G
AB Volvo rolls out standard global SAP® processes using ARIS. “The process-driven sap®
management approach
increases business
understanding and structures
all documentation, securing
one common view and place.
The roll-out track indicates
savings of approximately 30
percent per rollout project.”
helen Kylstad
Head of McFinance, AB Volvo
31
Mold-Masters molds automated processes to its global business.
Processes run better at the world’s leading supplier of hot runner
technology and systems. That’s because Mold-Masters turned to IDS Scheer
Consulting to optimize its SAP® system and implement global standards
of excellence based on common processes, systems and platforms.
Automated processes now take 50 percent less effort. Manufacturing
lead times are also 50 percent faster. Even reporting on key performance
indicators is streamlined, making it easier to run the business.
“Ids scheer consulting
combines two invaluable
qualities: The understanding
of our business requirements
and challenges and the
capability to implement a
solution to address them.”
dario vettor
Vice President, IT,
Mold-Masters (2007) Limited
50% less effort
d i S C R e T e M A n u F A C T u R i n G
32
Get There Faster.™
Sabre Holdings is a global travel technology company serving the world’s
largest industry—travel and tourism. To stay competitive, Sabre must
provide fast and reliable online service. Using Terracotta’s Enterprise
Ehcache and BigMemory, Sabre improved online application response
time by 50 percent. Uptime has been 100 percent for three-plus years,
assuring a seamless customer experience. Sabre was able to maintain its
mainframe reliability while reducing costs by millions a year.
millions saved yearly
T R A V e L
Sabre Holdings gets big results with BigMemory from Terracotta. “Bigmemory is a big deal
at sabre. our two biggest
IT drivers are stability
and performance, and
Bigmemory has exceeded our
expectations in both areas.”
Kevin Bomar
Director of Enterprise
Architecture, Sabre Holdings
33
Terracotta delivers good news to News Digital Media.
Australia depends on News Digital Media for online news. News Digital
Media relies on Terracotta’s Enterprise Ehcache to assure high performance.
With Terracotta, News Digital Media improved the response times of its
Web properties by a factor of 30 and added six times more throughput
capacity. These performance improvements allowed News Digital Media
to increase Web traffic on its new content system by 10 times and reduce
the server footprint by a factor of eight. That’s good news!
“with Terracotta, we are able
to reduce the heap size, and
get fast, local access for large
amounts of data. It’s much
easier for us to manage,
with less Gc tuning and
more predictable application
performance.”
Joey caisse
CTO, News Digital Media
10x more Web traffic
M e d i A
34
Get There Faster.™
Since Full Sail University launched online learning built on ColdFusion,
enrollment has increased more than 10,000 percent—and it’s still moving
at full speed. This rapid increase—plus plans to roll out more degree
programs—put significant pressure on the application infrastructure. That’s
why Full Sail set sail with Enterprise Ehcache to provide a fast and scalable
shared cache service. Now application response times have sped up by a
factor of 20. Performance is more than 10 times faster.
Performance
10x faster
G o V e R n M e n T
With Terracotta, it’s full speed ahead for Full Sail University. “I find it (enterprise ehcache
FX) to be straightforward
and elegant.”
mac moore
Director, Information Systems,
Full Sail University
35
MN finds that managing risks is no risk with Software AG.
MN has chosen a risk-focused approach to connect strategic objectives
with risk assessments and process controls. Supported by the ARIS
Platform and Software AG Consulting, MN developed and implemented
a risk governance framework. Its integrated approach has increased
risk awareness enterprise-wide, enabling the company to identify and
manage risks better while simultaneously improving process quality and
decision-making.
“software aG consulting
supports us with
comprehensive risk
management services and
they are our trusted business
advisors … we highly value
their point of view. I’m
very positive about their
performance, help and
advice.”
michiel schuijt
Chief Risk Officer, MN
F i n A n C i A L S e R V i C e S
Improved decision-making
36
Get There Faster.™
66% faster process
M e d i A
Like any leader, Omnicom Media Group wanted to operate at top efficiency.
So this leading media holding company used Enterprise Business Process
Management from Software AG, starting with modeling processes in ARIS
to automating them with webMethods BPMS. The project was completed
faster than expected. After standardization, processes run 66 percent
faster. That gives employees more time to improve client service. Value-
added activities increased by 35 percent. System breakages are reduced
by 75 percent.
Omnicom Media Group’s success is good advertising for Enterprise BPM. “working with software aG
and its product portfolio was
the perfect supplement to
the existing process work
omnicom media Group
Germany had already done
with arIs. The solution was
built based on omnicom
media Group Germany’s
previous experience in
implementing an arIs-based
Bpm governance system.”
roman Kornauka
Director Business Operations,
Omnicom Media Group
37
Findus found the right integration platform in webMethods.
Findus is one of the leading European companies in frozen foods.
As the group has evolved, Findus has found webMethods a flexible,
time-saving way to integrate systems. An alternative to point-to-point
interfaces, webMethods acts as the central hub for applications and
systems internationally. This saves time and money with maintenance
and upgrades. Plus, Findus can trace every transaction across more than
200 integrations. webMethods scales as needed, making it a great find as
Findus continues to grow.
“In a simple way,
webmethods integration
platform makes all enterprise
data available, in real-time if
desired. It provides business
process integration with a
high level of track-ability and
guaranteed deliveries.”
markus edholm
IS Architect, Findus
More than
200 integrations
F o o d & B e V e R A G e
38
Get There Faster.™39
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© 2012 Software AG. All rights reserved. Software AG and all Software AG products are either trademarks or registered trademarks of Software AG. Other product and company names mentioned herein may be the trademarks of their respective owners.
about software aG
Software AG is the global leader in Business Process Excellence. Our 40 years of innovation include the invention of the first high-performance transactional database, Adabas; the first business process analysis platform, ARIS; and the first B2B server and SOA-based integration platform, webMethods.
We offer our customers end-to-end Business Process Management (BPM) solutions delivering low Total-Cost-of-Ownership and high ease of use. Our industry-leading brands, ARIS, webMethods, Adabas, Natural, CentraSite, Terracotta and IDS Scheer Consulting, represent a unique portfolio encompassing: process strategy, design, integration and control; SOA-based integration and data management; process-driven SAP® implementation; and strategic process consulting and services.
Software AG - Get There Faster
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Get There Faster.™
To find the Software AG office nearest you, please visit www.softwareag.com
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