Gloves for Safety
Excellent StudentPSY 460Fall 2006
TA: Jessica Irish
Krispy Kreme Doughnut
Corporationstore 339 Portage, MI
This is a real setting and a real problem for employees but a
hypothetical intervention
Working with temperatures up to 360 degrees
Why Intervene?
HIGH INJURY NUMBERS!
This = HOT!!!!!!!!!!
360◦
Analyze the Natural Contingencies
Although it is more safe to wear gloves, doughnuts are easier to handle when not
wearing gloves.
I think a higher force is at work here…
Analyze the Natural Contingencies
Ineffective Natural Contingency
Employee has given level of safety
Employee wears gloves
Employee has slightly higher level
of safety
Analyze the Natural Contingencies
Natural Competing Contingency
Easy to handle
doughnuts
Employee wears gloves
Harder to handle
doughnuts
Baseline Graph
0
20
40
60
80
100
120
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Baseline Intervention New Intervention
%
Week
Glove PM
Baseline Graph Description
Employees are wearing gloves approximately 60% of the time.
UNACCEPTABLE when it comes to safety!
Employees are to be above average at Krispy Kreme
Specify the Performance Objectives
The goal is to increase the percentage of time the employee wears gloves while working around the fryer so that injuries can decrease while the level of safety increases
(Employees wear gloves 100% of the time handling doughnuts near the fryer.) [Output]
Production: Training employees to wear gloves with PM techniques [Process]
(Employees who do not wear gloves 100% of the time when handling doughnuts near the fryer.) [Input]
Input-Process-Output Model
Goal Specification FormOutput Employees who wear gloves 100% of the time when
handling doughnuts near the fryer
Standards
Quality
Current Ideal
Fix doughnuts if notice incorrect dropping
All doughnuts dropped in the fryer wrong should be handled and saved for retail.
Quantity 60% of employees All employees
Timeliness No strong enforcement Before entering fryer area
CostN/A
Materials no more than $200
Process Training employees to wear gloves 100% of the time using PM techniques
Production: XDistribution_ __ R&D__ _
InputEmployees who do not wear gloves 100% of the time when handling doughnuts near the fryer.
Design the Intervention
Supervisor monitors employees and records
their glove use on a chart/job aid near the
fryer. If gloves are worn 100% of the time the employee will receive
an extended break!!!!!!!!!
Design the InterventionPerformance Management Contingency
Employee has given level of safety
Employee wears gloves
Employee has slightly higher level
of safety
Employee does not have opportunity for extended
break
Employee wears gloves
Employee does have
opportunity for extended
break
Implement the Intervention
It starts with the employee, for their change in behavior due to their contingency they have the opportunity to receiver longer breaks while on the job (who does not want a break from working...!).
Supervisors and managers then have opportunities for raises depending on employee performance
Evaluate the Intervention
0
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40
60
80
100
120
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Baseline Intervention New Intervention
%
Week
Glove PM
Evaluate the InterventionThe intervention proved to be very effective.
Percentage of time wearing gloves increased from approx. 60% to 94% of the time. This is an unbelievable change of 34%, which surpassed the goal of a 30% increase.
Employees = SAFE &
Recycle (hypothetical)
Because performance dropped it became required to call the
supervisor to the area prior to working around
the fryer. Supervisor signs a sheet verifying that employee wears
gloves
Evaluate the Recycle
0
20
40
60
80
100
120
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Baseline Intervention New Intervention
%
Week
Glove PM
Evaluate the Recycle
Most employees followed this step resulting to near 100% performance!!!!!!!!!!!
Questions?Comments?
THANK YOU!