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ESRI GIS at Thames Water
Jon Regan
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Who are we?Who are we?
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Background
Thames Water had a number of legacy GIS systems;
1. Asset records
2. Operational tools
3. Modelling tools
4. Mobile tools
Implement ESRI ArcGIS in 2008 as a platform to consolidate +100 databases
Since go live have upgraded and added address base premium
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How Thames Water is using ESRI GIS
ESRI/Click mobile
integration enables
engineers to pull
asset and location
information from GIS
into data capture
forms
SAP CRM/ESRI integration
allows call centre agents to see
where a customer is in
relation to TW’s assets and
ongoing activities including
maintenance activities and
service interruptions
SAP/GIS integration ensures all work done
is captured against an asset to support
better investment decisions
Automated QA
processes ensure
quick and efficient
asset updates
Raising work can be
done easily though a
SAP/ESRI interface Geographical Information Sytem
Modelling planned
activities to understand
and minimise customer
disruption and event
managementUsed as a tool to hold and
report regulatory information
CRM GIS Viewer – Proximity Search
For confirmed location, when GIS Viewer launched, Proximity
Search Tool returns work in the vicinity
CRM GIS Viewer – Symbology
Work Order symbols are shown in different colours.
CRM GIS Viewer – Hover Over Functionality
By hovering over a Work Order, the related Work Order attributes
will be displayed.
CRM GIS Viewer – VBB Notes
When a Visual Bulletin Board (VBB) is visible, the agent can click
on the VBB tool to view notes held against the Bulletin Board Case
in CRM
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How Thames Water is using ESRI GIS
ESRI/Click mobile
integration enables
engineers to pull
asset and location
information from GIS
into data capture
forms
SAP CRM/ESRI integration
allows call centre agents to see
where a customer is in
relation to TW’s assets and
ongoing activities including
maintenance activities and
service interruptions
SAP/GIS integration ensures all work done
is captured against an asset to support
better investment decisions
Automated QA
processes ensure
quick and efficient
asset updates
Raising work can be
done easily though a
SAP/ESRI interface Geographical Information Sytem
Modelling planned
activities to understand
and minimise customer
disruption and event
managementUsed as a tool to hold and
report regulatory information
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Future GIS initiatives
Exploit the capability though data integration (IT/OT)
Deploy further mobile capabilities and support BYOD
Incorporate more data feeds including social media
Making it easier to share information with our supply chain
Further integration into the Thames Water website
SAP business objects integration
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