Esna Embeds Collaboration Anywhere
INSIDE
Esna embeds real-time communication tools inside the business processes and applications people use everyday
People Want to Communicate in the Apps they Use
Marty ParkerUser Experience:The X Factor of Unified CommunicationsNo Jitter, September 2013
“It’s critical for UC systems to deliver an end-user experience that is intuitive, cohesive and
integrated.”
“Users want their communications to be built right into
the applications they are using.”
Bern ElliotGartner CIOAugust 2013
Transcribed Voice Messages inside Gmail
WebEx Integration
Unified Messaging
Voicemail Transcription
Rich Presence
Send + Receive Fax Messages
Receive and send faxes right from Gmail
Automatically save faxes in Drive along with your voice messages
Actionable Voice Messages
Post urgent and crisis messages to Twitter and Google+
Resolve messages to your Google contacts
Escalate any message to a live call
See the location of the caller
Multiple Ways to Start an Instant WebEx Meeting
From the Google Contact Card
From the Google People Widget
Anywhere in the Chrome Browser
Schedule a WebEx Meeting from Google Calendar
Instantly schedule a WebEx meeting from Google calendar
Choose from different meeting templates, meeting types and audio options
Meeting info is automatically published
Easily Create or Modify WebEx Meeting Templates
Define a standard meeting template, create import meeting templates from
WebEx or create your ownWorks with any audio conference provider
Schedule TMS Resources from Google Calendar
Easily book TMS resources from your Google calendar with the ability to edit the calendar events, which automatically update meeting details within the Cisco TMS event calendar
Contextual Cisco Collaboration in Google Drive
Automatically recognizes every collaborator on a doc
Start an instant WebEx meeting, Hangout or Jabber group chat
WebEx Integration with Google Hangouts
Move people that you are collaborating with in a Hangout to a WebEx with a single click
Attendees are immediately placed into the WebEx, no separate login or registration required
Esna iLink for Cisco Embedded Plug-In
Access to presence, IM, Jabber Voice + Video calls, Hangouts and WebEx meetings
Embedded web plug-in
Start an Instant WebEx Meeting with Contacts
Instantly start a WebEx meeting with any contact or lead in Salesforce
Simple one click-to-meet
Track WebEx Meetings in Salesforce
Automatically log WebEx meetings as activities in Salesforce
Links to WebEx recordings are inserted in the
activity notes
Schedule WebEx Meetings from Salesforce
Instantly schedule a WebEx meeting right from Salesforce Calendar
Choose from different meeting templates, meeting types and audio options
Automatically Logged Calls + WebEx Meetings
Automatically log WebEx meetings and calls as activities
Transcribed Voice Messages inside Jive
Access to presence, IM,
Jabber Voice + Video calls,
Hangouts and WebEx
meetings
Unified Messaging
Transcribed Voicemail
Access to Cisco from Any Web Page or Application
Extend Cisco collaboration to any web app or page in Chrome
● Click-to-Call
● Presence
● Instant Messaging
● Group chat
● Jabber Voice + Video
● WebEx
Click-to-Call
Developer APIs - Collaboration Tags
Actions include Esna iLink presence, voice and video calls, contact cards, and live meeting escalation
1Inject dynamic, real-time communication content and actions into any web page or application
2
TURN THIS
PresenceContact Cards with
Actions
INTO THIS
The desire to reduce cost by migrating to Google Apps/
Gmail from Microsoft Exchange
Maintain and enhance unified messaging based on existing Cisco infrastructure
Customer Case Study
Wilson Hurd
Esna’s Cloudlink made the critical connection between our Cisco Unity messaging system and our new Google Apps solution—an answer we just didn’t find anywhere else.
— Scott Berg, Network Engineer Wilson Hurd
The Challenge
Selected Esna Cloudlink to connect legacy Cisco
infrastructure and UM system to Google Apps and
Gmail
Seamless connection between Cisco Unity
Connection and Cisco CallManager with Google
Apps and Gmail
The Solution
Robust UC capabilities deployed to more than 3,000
users across the U.S.
Reduced hardware costs space required,
power/cooling expenses and lowered annual license fees
and IT support time
The Result
Leverage cloud-based applications to reduce cost levels and mitigate demand
on in-house IT resources
Maintain and enhance UC based on existing Cisco
infrastructure
Customer Case Study
IEEE
The Cloudlink solution from Esna was the right choice for us. Install was easy—Cloudlink configuration wizards automatically provisioned our users and we were up and running within a couple of days.
— Dave Kaminsky, Manager Alternative Client Systems
The Challenge
Selected Esna Cloudlink to connect IEEE’s Cisco UC
system to Google Apps and Gmail
Seamless connection between Cisco Unity Connection, Cisco UC
Manager and Google Apps and Gmail
The Solution
Robust UC capabilities deployed to more than 3,000
users across the U.S.
Reduced hardware costs space required,
power/cooling expenses and lowered annual license fees
and IT support time
The Result
10,000 + Customers Rely on Esna Everyday
MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION RETAIL / HOSPITALITY
Cloudlink 5.0 Architecture
Cloud Apps
User
Cisco Enterprise or Hosted
Jabber SDK
WebEx XML
Google Data (Calendar/
Contact) API
Voice/Video
CAXL (IM/P)Cisco Unified
Comm. Manager
Esna Cloudlink App Server (Optional)
Cisco Unity Connection
CU(M/N/P)I
TAPI (Optional)
Google Data (Calendar/Contact)
API, IMAPSalesforce Open CTI
Call Control Web Services (Optional)
Cisco IM & Presence Services
Cloudlink for Cisco Telepresence Architecture
Cloud Apps Cisco Enterprise or Hosted
Google Data Calendar
Resource API
Cisco Telepresence Management Server
Esna Cloudlink for Cisco Telepresence
TMS Booking API
Google Calendar Resource API
WebEx XML
WebEx enabled Telepresence TBD
Lotus Domino
Lotus Calendar Scheduling
User
cisco.esna.com
jabber.esna.com
webex.esna.com
Cisco Verified Compatible Solutionhttps://marketplace.cisco.com/catalog/products/1338
Presence + Presence Management
Easily see other people’s status and availability
Send an IM or start a call with one click
Manage and share your real-time availability to others
Esna iLink for Cisco can monitor your availability from Google Calendar and Hangouts
Jabber IM, Voice + Video
IM 1:1 with others and move to a live voice or video conversation with a single click
Jabber softphone with video accessed through a HTML5 user interface
1:1 video calls and multi-party voice conference calls
Integrated Dialer + Call Control
Dial any extension or phone number by entering the name of the person or their number
Full call control integrated with Cisco Unity Connection
Cloudlink 5.0 Capabilities and Requirements
Cloudlink Application Server
iLink IE/Chrome Extension
iLink for Cisco IE/ Chrome Extension[3]
iLink for WebEx IE/Chrome Extension[4]
Unified Messaging in Gmail and Jive X
Click-to-Call X[1] X
Federated Cisco Presence to Google Talk X
Google Calendar and Hangouts Presence in Jabber X
Jabber Presence X
Jabber Instant Messaging (1:1 and Group) X
Jabber Voice and Video[2] X
Contextual Collaboration in Google Drive X
Jabber Integration with Salesforce X
WebEx Integration with Google Apps, Salesforce, and Chrome Browser X
[1] For organizations not running Jabber [2] Requires Cisco Web Communicator license [3] Requires Jabber or Cool license [4] Requires WebEx license