Engaging Stakeholders in Culturally Responsive SystemsInvestigating change from interpersonal perspectives
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Agenda
• Academy Overview 10 minutes
• Lecturette: Stakeholders 20 minutes
• Activity: Stakeholder Wheel 15 minutes
• Lecturette: Engaging People 20 minutes
• Activity: Stakeholder Personality Types 25 minutes
• Break 10 minutes
• Lecturette: Socio-Cultural Engagement 15 minutes
• Lecturette: Change Agent Roles 20 minutes
• Activity: Change Agent Roles 25 minutes
• Outcomes Review 10 minutes
• Question Times at End of Each Lecturette 5 minutes
• Total 3:15
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Outcomes
Following this academy, you will be able to:
• Keep communication lines open with essential stakeholders.
• Engage your change audience.
• Identify cultural influences and personality traits that affect communication styles.
• Use basic communication skills.
• Support stakeholders as they progress through change stages.
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Stakeholders“It is not our differences that
divide us.
It is our inability to recognize, accept,
and celebrate those differences.”
Audre Lorde
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Guiding Questions
1. What is the change effort you are implementing?
2. Who are the major stakeholders in the change effort? What are their interests (political, economic, personal) in the change?
3. Who is most likely to help you succeed in your change effort?
4. How will you communicate with the stakeholders and others?
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Examples of Education Stakeholder Roles
• Special Education Administrators
• Regular Education Administrators
• School Board Members
• Building Level Planning Committee Members
• Special Education Cooperative or Consortium Administrators
• Special Education Teachers
• Regular Education Teachers
• Support Service Personnel
• Union--union representatives
• Professional organizations for superintendents, principals, teachers
• PTA
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Examples of Community and Advocacy Organization Stakeholders• Include individuals from the community who are involved
and interested in issues of the care and education of children
• State regulatory and licensing agency personnel
• Local advocacy and service organization members
• Other child service agencies (i.e., child care referral agency, YMCA)
• Current CLT Projects and Partnerships
• Advocacy Groups- Community Groups- Faith Based Initiatives, Family groups
• Partnerships with Universities
• Parent Training Initiatives
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Different Stakeholders Groups need Different InformationPractitioners and School Personnel
Practitioners and school personnel want clear expectations and outcomes.
They will want to know why your proposal is worthwhile and what impact it has on their positions and interaction with students.
Families Families want to know how the change affects children.
Will children learn more? Are their extra-curricular activities in danger of being cut? How is the school comparing with other schools in the neighborhood? District? State?
Educational Researchers
Researchers want a set of questions that you propose to answer, a connection to the research base, and a well described set of procedures for accomplishing whatever you propose.
Administrators and Policy Makers
Administrators want goals, outcomes, procedures, and lines of authority.
They want you to help them consider potential barriers and how they can be overcome.
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Activity: Stakeholder Wheel
Materials: Stakeholder Wheel; Accountability Hot Topic
Time limit: 10 minutes
Part 1: Review hot topic. (5 minutes)
Part 2: Identify Stakeholders. (5 minutes)
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10 minutes
Activity: Stakeholder Wheel
Materials: Stakeholder Wheel; Accountability Hot Topic
Time limit: 10 minutes
Part 1: Review hot topic. (5 minutes)
Part 2: Identify Stakeholders. (5 minutes)
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5 minutes
Activity: Stakeholder Wheel
Materials: Stakeholder Wheel; Accountability Hot Topic
Time limit: 10 minutes
Part 1: Review hot topic. (5 minutes)
Part 2: Identify Stakeholders. (5 minutes)
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2 minute
Activity: Stakeholder Wheel
Materials: Stakeholder Wheel; Accountability Hot Topic
Time limit: 10 minutes
Part 1: Review hot topic. (5 minutes)
Part 2: Identify Stakeholders. (5 minutes)
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1 minute
Activity: Stakeholder Wheel
Materials: Stakeholder Wheel; Accountability Hot Topic
Time limit: 10 minutes
Part 1: Review hot topic. (5 minutes)
Part 2: Identify Stakeholders. (5 minutes)
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Engaging Organizers
• What is the data?
• What is the point-by-point agenda and schedule?
• How do I connect this to prior knowledge?
• Will you do what you say you are going to do?
• How will you show consistencies in practice and data?
• How will I know if there will there be any surprises or changes?
Organizers
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Engaging Actors
• What role can I play?
• Will it be fun?
• Can we move ahead?
• What are we going to do?
• What are the absurdities?
• Will you and will we be competent in the work?
Actors
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Engaging Analyzers
• Why are we together?
• What are the trends?
• What are the ironies?
• What is the intended outcome?
• What is the whole picture and gestalt?
• Do we have the right path planned?
• What are the big elements and categories?
Analyzers
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Engaging Relaters
• Who is my network?
• What are the stories?
• Is there a greater good in this work?
• Are we going to focus on people and children?
• Will we get to know each other via this work?
• What are the places of importance and success?
Relaters
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Summary
Which of these characteristics is foregrounded in me, and how does it influence the way I operate and lead groups?
Organizers
Organizers are sensible, practical, organized, thorough, punctual, dependable, hard-working, consistent, structured, stable, predictable, and reliable. Organizers like to follow rules and procedures and respect regulations and authority. They are not comfortable with change.
Relaters
The Relater is a people person. Relaters are peaceful, sympathetic, compassionate, caring, sensitive, and patient. Relaters like to talk to other people, and people are they most important things to a Relater.
Actors
Actors are generous, spontaneous, competitive, fearless, enthusiastic, easy-going, trouble-shooters, independent, and adaptable. Actors have lots of energy to try new things. They are talented and skillful, but get bored with routine and structured activities.
Analyzers
Analyzers are curious, abstract, ingenious, intellectual, calm, analytical, and logical. Analyzers are non-conforming. They are inventive, but struggle over decisions to make sure they don’t make mistakes.
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Activity: Stakeholder Personality Types
Materials: Change Personality Profiles; Personality Types; Accountability Hot Topic
Time limit: 20 minutes
Part 1: Explanation of types. (5 minutes)
Part 2: Choose personality for activity and determine data that would engage stakeholder in change effort. (10 minutes)
Part 3: Debrief. (5 minutes)
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20 minutes
Activity: Stakeholder Personality Types
Materials: Change Personality Profiles; Personality Types; Accountability Hot Topic
Time limit: 20 minutes
Part 1: Explanation of types. (5 minutes)
Part 2: Choose personality for activity and determine data that would engage stakeholder in change effort. (10 minutes)
Part 3: Debrief. (5 minutes)
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10 minutes
Activity: Stakeholder Personality Types
Materials: Change Personality Profiles; Personality Types; Accountability Hot Topic
Time limit: 20 minutes
Part 1: Explanation of types. (5 minutes)
Part 2: Choose personality for activity and determine data that would engage stakeholder in change effort. (10 minutes)
Part 3: Debrief. (5 minutes)
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5 minutes
Activity: Stakeholder Personality Types
Materials: Change Personality Profiles; Personality Types; Accountability Hot Topic
Time limit: 20 minutes
Part 1: Explanation of types. (5 minutes)
Part 2: Choose personality for activity and determine data that would engage stakeholder in change effort. (10 minutes)
Part 3: Debrief. (5 minutes)
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2 minutes
Activity: Stakeholder Personality Types
Materials: Change Personality Profiles; Personality Types; Accountability Hot Topic
Time limit: 20 minutes
Part 1: Explanation of types. (5 minutes)
Part 2: Choose personality for activity and determine data that would engage stakeholder in change effort. (10 minutes)
Part 3: Debrief. (5 minutes)
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1 minute
Activity: Stakeholder Personality Types
Materials: Change Personality Profiles; Personality Types; Accountability Hot Topic
Time limit: 20 minutes
Part 1: Explanation of types. (5 minutes)
Part 2: Choose personality for activity and determine data that would engage stakeholder in change effort. (10 minutes)
Part 3: Debrief. (5 minutes)
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Socio-Cultural EngagementIndividuals engage in goal-directed activities in cultural contexts while relying on others who are more experienced.
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Basic Communication SkillsListening
Coordinating
Expressing
Engaging
Cross-culturally communication
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Change Agent Roles
Change Agent Role
Stakeholder StageAwareness
Self-concern
Mental tryout
Testing
Adoption
Ad agent
Guide
Demonstrator
Tester
Coach
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Change Agent Roles
Change Agent Role
Stakeholder StageAwareness
Self-concern
Mental tryout
Testing
Adoption
Ad agent
Guide
Demonstrator
Tester
Coach
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Change Agent Roles
Change Agent Role
Stakeholder StageAwareness
Self-concern
Mental tryout
Testing
Adoption
Ad agent
Guide
Demonstrator
Tester
Coach
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Change Agent Roles
Change Agent Role
Stakeholder StageAwareness
Self-concern
Mental tryout
Testing
Adoption
Ad agent
Guide
Demonstrator
Tester
Coach
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Change Agent Roles
Change Agent Role
Stakeholder StageAwareness
Self-concern
Mental tryout
Testing
Adoption
Ad agent
Guide
Demonstrator
Tester
Coach
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Change Agent Roles
Change Agent Role
Stakeholder StageAwareness
Self-concern
Mental tryout
Testing
Adoption
Ad agent
Guide
Demonstrator
Tester
Coach
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Activity: Change Agent Roles
Materials: Change Agent Roles; Accountability Hot Topic
Time limit: 20 minutes
Part 1: Pair up to practice as a team. (15 minutes)
Part 2: Debrief. (5 minutes)
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Activity: Change Agent Roles
Materials: Change Agent Roles; Accountability Hot Topic
Time limit: 20 minutes
Part 1: Pair up to practice as a team. (15 minutes)
Part 2: Debrief. (5 minutes)
15 minutes
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10 minutes
Activity: Change Agent Roles
Materials: Change Agent Roles; Accountability Hot Topic
Time limit: 20 minutes
Part 1: Pair up to practice as a team. (15 minutes)
Part 2: Debrief. (5 minutes)
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5 minutes
Activity: Change Agent Roles
Materials: Change Agent Roles; Accountability Hot Topic
Time limit: 20 minutes
Part 1: Pair up to practice as a team. (15 minutes)
Part 2: Debrief. (5 minutes)
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2 minutes
Activity: Change Agent Roles
Materials: Change Agent Roles; Accountability Hot Topic
Time limit: 20 minutes
Part 1: Pair up to practice as a team. (15 minutes)
Part 2: Debrief. (5 minutes)
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1 minute
Activity: Change Agent Roles
Materials: Change Agent Roles; Accountability Hot Topic
Time limit: 20 minutes
Part 1: Pair up to practice as a team. (15 minutes)
Part 2: Debrief. (5 minutes)
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Things to Remember
• Keep communication lines open with essential stakeholders.
• Engage your change audience.
• Practice communication skills.
• Be aware of cultural influences and personality traits that affect communication styles.
• Support your stakeholders as they go through the stages of change
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Outcomes Review
Activity: Outcomes Review
Materials: Outcomes Review
Time Limit: 10 minutes
Part 1: Complete your chosen outcome and talk with your small group about what you’ve learned. (5 minutes)
Part 2: Share your ideas with the whole group. (5 minutes)
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Outcomes Review
10 minutes
Activity: Outcomes Review
Materials: Outcomes Review
Time Limit: 10 minutes
Part 1: Complete your chosen outcome and talk with your small group about what you’ve learned. (5 minutes)
Part 2: Share your ideas with the whole group. (5 minutes)
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Outcomes Review
5 minutes
Activity: Outcomes Review
Materials: Outcomes Review
Time Limit: 10 minutes
Part 1: Complete your chosen outcome and talk with your small group about what you’ve learned. (5 minutes)
Part 2: Share your ideas with the whole group. (5 minutes)
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Outcomes Review
2 minutes
Activity: Outcomes Review
Materials: Outcomes Review
Time Limit: 10 minutes
Part 1: Complete your chosen outcome and talk with your small group about what you’ve learned. (5 minutes)
Part 2: Share your ideas with the whole group. (5 minutes)
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Outcomes Review
1 minute
Activity: Outcomes Review
Materials: Outcomes Review
Time Limit: 10 minutes
Part 1: Complete your chosen outcome and talk with your small group about what you’ve learned. (5 minutes)
Part 2: Share your ideas with the whole group. (5 minutes)