EMPLOYEE ASSISTANCE PROGRAM ANNUAL REVIEW
2011
Executive Highlights
• 94% Return on Investment for direct services provided
• 966 hours of employee counseling
• 48% of work/life referrals were for legal services
• ACI received CNIC’s Certificate of recognition
• YouTube Channel for trainings and tutorials
• ACI mobile APP coming soon!
Service Outcomes
Over 1,000 hours of consultation provided
Mgt Training & Employee Seminars
25 hours $350/hr $8,750.00
Employee Counseling 966 hours $225/hr $217,350.0
0
Consultation: Work/Life & Concierge
862 hours $150/hr $129,300.00
Consultation: Employee 66 hours $150/hr $9,900.00
Consultation: HR, SVR
& Managemen
t
194 hours $150/hr $29,100.00
Marketing &
Technology75 hours $150/hr $11,250.00
$405,650.00
94%return-
on-investmen
t
Training & Crisis Response
• 25 hours of EAP training and CISD services– Substance Abuse Awareness– Balancing Work and Family– Building a Better Team– Managing Conflict– Anger Management– Leadership vs. Management– Time Management– Coping with Financial Stress During the Holidays– Personalities in the Workplace (6)– EAP Orientation (4)
• Comprehensive emergency resources, referrals and information
• Flyers, website and social media updates
Work/Life Balance
Legal (48%)Financial (41%)General Work/Life (7%)Child Care (1%)Financial Hardship (1%)Education (<1%)Care Kit (<1%)Elder Care (<1%)Pet Care (<1%)
General Concierge (31%)Travel (31%)Community-Based Resources (22%)Home Services (8%)Personal Services (4%)Entertainment (4%)
Work/Life Concierge
Program Promotion
• NEW Upgraded Virtual Folder
• NEW Updated Promotional Campaign
• Crisis Support materials
0-19 20-29 30-39 40-49 50-59 60+0%
10%20%30%40%50%
Family Member or Other
Employee
0% 20% 40% 60% 80% 100% 120%
<6 Months <1 Year 1-5 Years 6-10 Years
11-15 Years
16+ Years0%
20%40%60%80%
0%20%40%60%80%
0%10%20%30%40%
Male
Female
0% 10% 20% 30% 40% 50% 60% 70% 80%
Quarter 1Quarter 2Quarter 3Quarter 4Annual
Demographic ComparisonEach quarter is defined and compared to CNIC’s annual totals
Age Range:
Gender: Who is Initiating Contact with ACI:
Years Employed:
Referral Source: Job Category:
Moving Forward: 2012
Program Access
Access:
Phone
Text
Web
APP
Skype
International
2012ACI is ready to assume the remainder of the International contract in 2012. With creative marketing and promotion to individual locations, ACI will increase awareness and utilization of the EAP program OCONUS.ACI has resources within the local culture—whether city or neighborhood, corporate or family. By working with personnel who spend time in-country, the EAP services maximize the appeal to the population. Quality assurance is maintained by consistent location outreach and consultation.It’s not language, it’s culture.
Jan-11
Feb-1
1Mar-
11Apr-
11
May-11
Jun-11Jul
-11
Aug-11
Sep-1
1Oct-
11
Nov-11
Dec-11
0
1
2
3
4
EAP CasesWork/Life Cases
2011• WPO Services CNIC population
OCONUS with less than ½ % utilization
• September ACI assumes Guam & Gitmo (33% of 2011 international calls)
Program Success
In summary, since the implementation of the ACI EAP Program there has been the highest level of enthusiasm, support, integration and partnership between all the elements at ACI, Laurus and CNIC. The outcome data show work loss avoided, an average savings of 17 hours per case. ACI is grateful to CNIC and Laurus for their trust and confidence in ACI services. We are all looking to the future for more and better, wider and broader services to the total population that is CNIC.