Emotional Intelligence A Cram Course in Personal and Interpersonal Success
Sarah Schlosser, Executive Director, Leadership Wisconsin,
University of Wisconsin-Extension
Wisconsin Association of Local Health Departments and Boards, 2018 Operations Conference, Wisconsin Dells
Our Objectives:
Understand what emotional intelligence is
and why it is important for leadership success.
Identify components of emotional intelligence
and strategies to enhance your personal
emotional intelligence.
Identify the benefits of developing emotional
intelligence skills among teams, and resources to
accomplish this.
Emotional Intelligence: A Cram Course in Personal and Interpersonal Success – Schlosser, 2018
Emotional Intelligence Using emotional information to guide thinking and
behavior
Emotional Intelligence: A Cram Course in Personal and Interpersonal Success – Schlosser, 2018
“
”
I've learned that people will
forget what you said, people will
forget what you did, but people
will never forget how you made
them feel.
Maya Angelou
Emotional Intelligence: A Cram Course in Personal and Interpersonal Success – Schlosser, 2018
Feelings as Messengers
Emotional Intelligence: A Cram Course in Personal and Interpersonal Success – Schlosser, 2018
Emotion Message Action
5 Core Categories of Feelings
***From Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves
Intensity of Feelings Happy Sad Angry Afraid Ashamed
High
Elated
Excited
Overjoyed
Thrilled
Exuberant
Ecstatic
Fired Up
Passionate
Depressed
Agonized
Alone
Hurt
Dejected
Hopeless
Sorrowful
Miserable
Furious
Enraged
Outraged
Boiling
Irate
Seething
Loathsome
Betrayed
Terrified
Horrified
Scared Stiff
Petrified
Fearful
Panicky
Frantic
Shocked
Sorrowful
Remorseful
Defamed
Worthless
Disgraced
Dishonored
Mortified
Admonished
Medium
Cheerful
Gratified
Good
Relieved
Satisfied
Glowing
Heartbroken
Somber
Lost
Distressed
Let Down
Melancholy
Upset
Mad
Defended
Frustrated
Agitated
Disgusted
Apprehensive
Frightened
Threatened
Insecure
Uneasy
Intimidated
Apologetic
Unworthy
Sneaky
Guilty
Embarrassed
Secretive
Low
Glad
Contented
Pleasant
Tender
Pleased
Mellow
Unhappy
Moody
Blue
Upset
Disappointed
Dissatisfied
Perturbed
Annoyed
Uptight
Resistant
Irritated
Touchy
Cautious
Nervous
Worried
Timid
Unsure
Anxious
Bashful
Ridiculous
Regretful
Uncomfortable
Pitied
Silly
Seven Ways to Make People Feel Important
1. Accept people the way they are
2. Show your appreciation for others
3. Be agreeable
4. Show your admiration
5. Pay attention to others
6. Never criticize, condemn or complain
7. Be courteous, concerned and considerate
Source: Zwilling, Marty. HuffPost Blog. 08/17/2010 - https://www.huffingtonpost.com/marty-zwilling/seven-ways-
to-make-people_b_684768.html
Components of Emotional Intelligence
Personal
Competence
Social
Competence
Relationship
Management Social
Awareness
Self-
Awareness
Self-
Management
What I Do What I See
***From Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves
Self-Awareness The ability to accurately perceive your own
emotions in the moment and understand your
tendencies across situations.
Emotional Intelligence: A Cram Course in Personal and Interpersonal Success – Schlosser, 2018
PERSONAL COMPENTENCE
WHAT I SEE...
Self-Management The ability to use your awareness of your emotions
to stay flexible and direct your behavior positively.
This means managing your emotional reactions to
situations and people.
Emotional Intelligence: A Cram Course in Personal and Interpersonal Success – Schlosser, 2018
PERSONAL COMPENTENCE
WHAT I DO...
Social Awareness The ability to accurately pick up on emotions in
other people and understand what is going on with
people.
Emotional Intelligence: A Cram Course in Personal and Interpersonal Success – Schlosser, 2018
SOCIAL COMPENTENCE
WHAT I SEE...
Relationship Management The ability to use your awareness of your own
emotions and those of others to successfully
manage interactions.
Emotional Intelligence: A Cram Course in Personal and Interpersonal Success – Schlosser, 2018
SOCIAL COMPENTENCE
WHAT I DO...
Self-Awareness The ability to accurately perceive your own
emotions in the moment and understand your
tendencies across situations.
Emotional Intelligence: A Cram Course in Personal and Interpersonal Success – Schlosser, 2018
honing my skills..
• Monitor your feelings
• Stop and ask yourself "Why?"
• Visit your values
Self-Management The ability to use your awareness of your emotions
to stay flexible and direct your behavior positively.
This means managing your emotional reactions to
situations and people.
Emotional Intelligence: A Cram Course in Personal and Interpersonal Success – Schlosser, 2018
• Refocus your thinking
• Find someone not emotionally
invested
• Mental recharge in your schedule
honing my skills..
Social Awareness The ability to accurately pick up on emotions in
other people and understand what is going on with
people.
Emotional Intelligence: A Cram Course in Personal and Interpersonal Success – Schlosser, 2018
• Watch body language
• Go people watching
• Step into their shoes
honing my skills..
Relationship Management The ability to use your awareness of your own
emotions and those of others to successfully
manage interactions.
Emotional Intelligence: A Cram Course in Personal and Interpersonal Success – Schlosser, 2018
• Don't avoid the inevitable
• Explain your decisions, don't just make
them
• When you care, show it
honing my skills..
General Resources:
Six Emotional Leadership Styles (MindTools article)
Emotional Agility (HBR article)
“Primal Leadership”, Daniel Goleman
15 Websites that Will Make Your Emotional
Intelligence Better
"Emotional Intelligence 2.0", Bradberry and Greaves
"The Emotional Intelligence Quick Book", Bradberry
and Greaves
"Emotional Intelligence for Managing Results in a
Diverse World", Gardenswartz, Cherbosque, Rowe
Self-Awareness:
5 Ways to Become More Self-Aware (HBR Article)
How to Develop Self-Awareness (Pyschology Today article)
“True North: Discover Your Authentic Leadership”, Bill George
Self-Management: How To Make Stress Your Friend (15 minute TEDTalk)
Why We All Need to Practice Emotional First Aid (18 minute
TEDTalk)
Your Body Language Shapes Who You Are (21 minute TEDTalk)
Social Awareness:
The Ultimate Guide to Body Language (Psychology Today
article)
Active Listening (MindTools article)
Relationship Management: 10 Ways Effective Leaders Build Trust (Psychology Today
article)
9 Habits of People Who Build Extraordinary Relationships (Inc
article)
“How to Win Friends and Influence People” by Dale Carnegie
Emotional Culture:
Why good leaders make you feel safe (12 minute
TEDTalk)
Manage Your Emotional Culture (HBR Article)
Quantifying Your Company’s Emotional Culture
(HBR Article)
Tribal Leadership (17 minute TEDTalk)
Thank You! Sarah Schlosser, Executive Director, Leadership Wisconsin, University of Wisconsin-Extension
(608) 263-0817