DR. ANITA T. LAL
EFFECTIVE
COMMUNICATION &
PRESENTATION SKILLS
DR. ANITA T. LAL2
COMMUNICATION is interchange of thoughts, opinions or
information by speech, writing or signs.
Robert Anderson in his book Personal Selling
Effective Communication is purposive interchange resulting in
workable understanding and agreement between the sender and the
receiver of a message
George Vardaman in his book, Effective
Comminication of ideas
DR. ANITA T. LAL3
Theories of Communication
Electronic
Social Environment
Rhetorical
Channels of Communication (Formal Vs Informal)
Downward
Upward
Horizontal
Diagonal
DR. ANITA T. LAL4
Barriers of Communication
Psychological
Emotional
Perceptual
Selectivity
Semantic
Physical
DR. ANITA T. LAL
METHODS OF DELIVERING THE
PRESENTATION
Extemporaneous Method
Impromptu
Memorization
Manuscript Reading
DR. ANITA T. LAL6
4 PARTS OF ORAL
PRESENTATION
Preparing the Presentation
Preparing yourself
Delivering the Presentation
Handling the Questions
DR. ANITA T. LAL
KINESICS
Verbal Communication 7%
Body Movements and Gestures 55%
Voice tone, Inflection 38%
REFLECTION OF THOUGHT, FEELINGS
AND POSITION
Facial Expression
Gestures
Head, Body Shape and posture
Appearance
DR. ANITA T. LAL
Cont Effective Use of Body talk
Mind the body-talk
Be careful with the hand shake
Establish Good eye Contact
Communicate at the level of the person
We must be ourselves
DR. ANITA T. LAL
PARALINGUISTICS
Voice
Pitch
Rate
Non fluencies
Volume
Proper word stress
Overall impression of oral messages
DR. ANITA T. LAL
Example
HE WRITES GOOD BUSINESS LETTERS
HE WRITES GOOD BUSINESS LETTERS
HE WRITES GOOD BUSINESS LETTERS
HE WRITES GOOD BUSINESS LETTERS
HE WRITES GOOD BUSINESS LETTERS
HE WRITES GOOD BUSINESS LETTERS
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PROXEMICS
INTIMATE 18PERSONAL 18-4 Ft
SOCIAL 4 Ft- 12 FT
PUBLIC 12 FT onwards
Fixed and Semi fixed spaces
Space use by groups of people
Time Language
Surroundings:
Colors Layout and Design
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IMPROVE YOUR LISTENING
Common Faults
Prejudiced against the speaker
External distractions
Thinking speeds
Premature evaluation
Semantic Stereotypes
Delivery
LISTENING WITH A PURPOSE
To gain new information and ideas
To question and test evidence and assumption
To be inspired to improve your own communication
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CHECK LIST FOR IMPROVED LISTENING
Be prepared
Assent the positive
Listen to understand not refute
Focus your attention
Concentrate on context
Take Notes
Curb the impulse to interrupt
Summarize and evaluate
RESULTS OF GOOD LISTENING
Leads to helpful and positive attitude
Permits the speaker and listener to improve communication
You may give valuable feedback
Helps to take accurate decisions
Helps to work with others
Assists the speaker in talking out a problem