16 OCTOBER 2019
EA as A CULTURE
Federal Government Administrative Centre, Putrajaya
Setting the context
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WORKPLACE CULTURE IS THE SHARED VALUES, BELIEF SYSTEMS, ATTITUTES
and set of assumptions that people in a workplace share.This is shaped by the LEADERSHIP, the STRATEGIC ORGANIZATIONAL DIRECTIONSand MANAGEMENT.
“Culture is the environment that surrounds us”
A positive workplace culture improves TEAMWORK, raises MORALE, increases PRODUCTIVITY AND EFFICIENCY, enhances job satisfaction, collaboration and work performance. Most importantly REDUCES STRESS IN EMPLOYEE.
- Forbes -
A STRUCTURED APPROACH IN
PUBLIC SECTOR ECOSYSTEM
ORGANIZATION ECOSYSTEM
System that interact with organization elements such as structure, processes, services, resources, applications and technologies to achieve organizational goals 4
VISION : TO ESTABLISH UNIFIED EA TOACCELERATE PUBLIC SECTOR SERVICE DELIVERYTRANSFORMATION TO THE DIGITALGOVERNMENT
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GOVERNMENT DESIGNED AND OPERATED TO TAKE ADVANTAGE OF DIGITAL DATA
as an integrated part of governments’ modernisation strategies to create public value thatimprove citizen satisfaction in service delivery, enhance economic competitiveness, forgenew levels of engagement and trust, and increase productivity of public services.
“Digital Government”: Malaysia’s context
Digital Government facilitates digital economy through its policy, that will create demand for the industry, to foster links between government and industry and to eliminate market failures, build expertise, provide services, and for the adoption of emerging technologies in various sectors
PUBLIC ADMINISTRATION SECTOR
1. Financial Management
2. Human Resource Management
3. Administration
SECURITY SECTOR
1. Internal Security
2. Defence
SOCIAL SECTOR
1. Health
2. Education dan Training
3. Culture, Youth and Sports
4. Housing
5. Local Authorities and Welfare
Development
6. Information and Broadcasting
7. Village and Community Development
ECONOMIC SECTOR
1. Agriculture
2. Commerce and Industry
3. Transport
4. Energy & Public Utilities
5. Research and
Development
6. Communications
Source: Malaysian Public Sector EA Reference Model 2016 & Information Architecture MAMPU 20106
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“If everyone is moving forward together, then success take care of itself”
“Coming together is a beginning, staying together is progress, and working together is success” HENRY
FORDThe founder of the Ford Motor Company
Ford converted the automobile from
an expensive curiosity into a
practical conveyance
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01
02
03
Collaborative
approach to EA
EA as an internal
management consultancy
EA supported by artificial
intelligence (AI)
• collaboration across organizations
• EA team will remain relatively small
• ability to consult, coach and
mentor, and drive business
outcomes
• 80% of business architects will work
directly for a business leader
• more time is spent using data for
decision-making purposes
• AI will automate processes to reduce friction and
improve business efficiency.
• By 2022, 50% of EA programs will be supported
by AI-enabled software for planning, governance,
assurance and IT asset managementBy 2021, 40% of
organizationswill use enterprise architects
to help ideate new
business
innovations made
possible by
emerging
technologies
Transformation
Change
Converge
BUSINESSICT
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HOW DO YOU SEE EA?WHO SOULD LEAD?
HIGH PERFORMANCE
EA TEAM
Petronas Twin Tower, Kuala Lumpur
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BUSINESS ARCHITECT
INFORMATION/DATA ARCHITECT
SOFTWARE/APPLICATIO
N ARCHITECT
INFRASTRUCTURE ARCHITECT
SOLUTIONARCHITECT
Integration of business and technology strategy and business capability delivery
Storage, retrieval and integration of critical enterprise information/data
Comprehensive software and application strategy spanning corporate and customer value
Hardware, network and operational strategy delivering optimized and agile enterprises
Manage architecture initiatives and lead business technology strategy
Public Sector EA
Office
Agencies EAO
Public Sector EA Architects
Agencies EA
Architects
Agencies EA Governance
Public Sector EA
Governance01Not large EA team, but
highly skilled, dynamic &
flexible EA program.
02Business Architects
work for and report to
business executive
04Less time gathering data,
more time using EA
01Engage stakeholder in each
service & create collaborative
working and governance
model
02Define and shape business &
operating models, identify
risks & opportunities & create
roadmaps
03Adopt a business-outcome-
driven approach to identify &
evaluate emerging
technologies
Internal
Management
Consultancy
03Understand where & what type
to innovate in business and
operating models
Do you have what it takes to drive enterprise ambitions RECOMMENDATIONS
04Question vendors that claim
to have AI capabilities &
solution that can meet EA
challenges
To build a world-class EA discipline,
EA and technology innovation leaders
must :
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RECOGNIZE
EMOTIONAL NEEDS
Non-technical
Soft skills
SITUATIONAL
LEADERSHIP
APPROACHES
The needs of the team
The organizational culture
ESTABLISH A VISION
Safe space environment to ask questions
EA Team not as a ‘technical group
Use business terms’
COMMANDING
PACESETTING
VISIONARY
AFFIRMATIVE
COACHING
DEMOCRATIC
EMOTIONAL INTELLIGENCE FOUNDATIONAL EA
BUSINESS-OUTCOME-DRIVEN EA
CAPABILITY MODELING
TAILORED COMMUNICATION
FOR THE AUDIENCE
(EXECUTIVE OR TECHNICAL)
EMPATHY
SOCIAL AWARENESS
Individuals need to develop their emotional quotients, social
awareness and collaborative skill to success.
Open to different styles and behaviors
Foster effective, open and save communication of new
ideas
Encourage respectful dialogue when challenging ideas and
suggestions.
Encourage empathy, not only to develop EA consulting skills,
but as a way to promote collaboration among team members.
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High-performing EA team must be visionary,
and it must rely on influence
Emphasize candid and clear discussion of what people are
thinking and feeling, without judgments.
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Brief
Open
Accurate
Relevant
Diplomatic
1.How can team respond to the
stakeholder/board’s increased focus on
technology as a competitive weapon?
2.Which team communication practices are
most effective with the stakeholder/board?
3.How can CIOs both steer and respond to
the stakeholder/board’s questions on digital
business?
Source : Gartner 2018
Leverage
trendspotting
Get a future view
positioning yourself
as a crucial
technology advisor
speed on rapidly
evolving technologies
Transformation
Change
ConvergeBUSINESSICT
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TO LEAD WHAT?
EA ACCULTURATION
Mass Rapid Transit, MRT
18Source : GOV.UK
Service designers DESIGN THE END-TO-
END JOURNEY OF A SERVICE which
involve the creation of, or change to, transactions,
products and content across both digital and offline
channels provided by different parts of government.
This helps a user complete their goal and
government deliver a policy
intent.
Prototyping
Prototyping in
code
Understanding
constraints
User focus
Communicating
information
Digital perspective
Evidence and context-
based design
Facilitating decisions
and risks
Leadership and
guidance
Strategic thinking
SKIL
LS
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STRATEGY ALIGNMENT
EDUCATION STRATEGY
ICT STRATEGY
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EXCELLENCE IN THE EDUCATION SYSTEM (STUDENT)
EXCELLENCE IN THE HIGHER EDUCATION SYSTEM
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IT TRANSFORMATION
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IT TRANSFORMATION BUSINESS TRANSFORMATION
24Source : Gartner
(CDO)
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Today's leaders, professionals and
practitioners should be
prepared
diverse positions in handling data
WHO SHOULD BE THE STAR?
DIGITAL EA
Mount of Kinabalu, Sabah
SAMPLE OF ONLINE SERVICES VS MANUAL
SAMPLE OF APPLICATION VS BUSINESS UNIT & VENDOR
SAMPLE OF APPLICATION & TECHNOLOGY FIT
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APPLICATION COST SUMMARY
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A solution architect is an information technology professional who designs computer systems, networks, applications and user
interfaces for an organization. These professionals typically work with internal and external customers to develop systems to required
business specifications. In most cases, these professionals have a wide range of technical knowledge, rather than focusing their skills in
a specific area of information technology.
https://careertrend.com/about-6389387-solution-architect-job-description.html
Design
Development
https://www.whizlabs.com/blog/aws-solution-architect-interview-questions/
Analysis
In May 2014, Indeed.com lists a national average salary
of $101,000 per year for this occupation.
RM 424,986.86 / year
RM 35,415.5 / month
Possesses an open interest in future
customer, understand their business model
and recognize actual changes & challenges
Understand how to create
relationship and collaborate with other AWS work teams
Excellence communication and
presentation skills and really enjoy sharing
his/her expertise and knowledge as an advice.
THANK YOU
Sky Bridge, Mat Chinchang, Langkawi
Information incorporated within this slide is created for
Malaysian Administrative Management and Planning Unit (MAMPU),
Prime Minister’s Department. Please get permission from MAMPU
before using the material as you intend.