what it takesDo you have
to bring yourCustomers e r v i c eto the next level ?
thefundamentals
to superb service
=customersmust feel
valued and cared for
When it comes to customer service,
it’s still all about appealing to your consumer’s emotions
than logic (American Express Study - 2013)
find NEW ways to address these age-OLD essentials
Ask 5 questions
hAVE ADo you
BACKUPPLAN
Plan APlan BPlan APlan A
Allow your consumers access to an alternative or backup to overcome any limitation of your product. This reduces any risk that comes with buying your product.
Plan A
Plan B
For example:Some mobile companies allow prepaid users to call or send a text even without existing load in case of emergencies by “loaning” load to be “paid” upon the next reload.
does your servicekeep up with
TECHNOLOGICALADVANCEMENT
?
webcam-enabled face to face interaction with customer service representatives for questions, complaints, real-time product demos or trials.
Leveling upbeyond
emails or comment boxes
more
do youdeliver
than
JUSTGOODS
?
it’s not just aboutgetting the goodsdelivered these days.
Creating add-on’s like what Volvo did.They developed an application that allows goods
to be delivered to your car as a destination.
HOW?
Do you have
when it comes 6 SENSE
TO YOURCustomers
?
th
Superior customer serviceincludes anticipating what your customers need or want even before they express it
Users hope that the feedback they leave on sites like Trip Advisor should be maximized by hotels, resorts, and restaurants in profiling them and preparing them for their next visit.
do youENCOURAGE
courtesy
AMONG YOUR
CUSTOMERS ?
Realize that other consumers have the greatest influence on customer experience, whether good or bad.
Encourage every consumer to build a positive atmosphere and ensuring processes run smoothly.
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Source by http://trendwatching.com/trends/future-customer-service/