Delivering TrainingBased Upon SkillMapTM Assessment Results
.
Webcast Agenda
Interpreting SkillmapTM assessment results
• Individual
• Aggregate group results Relevant principals of adult learning Training resources available in the Facilitator Guides
• PowerPoint presentations
• Reproducible handout masters
• Homework and quiz questions Structuring a workshop Discussing training workshop options with clients
• Blended learning solutions
• Targeted to individual and group needs
For each assessment skill category
No one else is doing this
.
Interpreting SkillMapTM Results
.
Interpreting SkillMapTM Results
Not every skill category is equally important for every organization.
Work with the client to understand their job requirements for CSRs.
Describe each skill category to the client and ask them to determine priorities.
Scores are not absolute (i.e. a score of 80 isn’t necessarily good or bad).
.
Interpreting SkillMapTM Results
.
Interpreting SkillMapTM Results
You must understand the details of a client organization’s selling cycle.
Some skill categories may not be relevant, but the assessment results for those categories can still be informative.
Describe every relevant skill category to the client.
PSS interpretation is typically a deep, lengthy dialogue with the client organization.
.
Interpreting SkillMapTM Results
.
Interpreting SkillMapTM Results
.
Interpreting SkillMapTM Results
Scores below the mid-zone are an indication of significant productivity deficit in that skill category
.
Key Principals of Adult Learning
Adults are just-in-time learners
Adults are practical learners
Adults are not empty vessels
Adults are the real experts on themselves
.
Key Principals of Adult Learning
Help me INTEGRATE new skills and information into what I already know, and what I already do well.
I don’t want theory. I want new knowledge and skills that will truly help me be a better:
• Employee
• Spouse
• Parent
I know me better than you know me.
I an most motivated to learn it just before I really need to use it.
.
Training resources available in the Facilitator Guides:
• Workshop script
• PowerPoint presentations
• Reproducible handout masters
• Homework and quiz questions Affiliates CAN resell to clients Affiliates CAN combine resources from different skill categories Affiliates CAN integrate training resources with their own
content, materials, etc. Affiliates also have access to all e-learning courses through
SkillSource University
Facilitation and Coaching Guides
http://www.frontlinelearning.com/PSS_Facilitator_Guide.htm
For each assessment skill category
.
CSS E-learning Courses (audio CD also available)
.
PSS E-learning Courses (audio CD also available)
.
PSS E-learning Courses (audio CD also available)
.
WPS E-learning Courses (audio CD also available)
Coming Soon(iPad compatible!)
.
Affiliate (wholesale) Pricing
Suggested Retail Wholesale
Professional Selling SkillMap™ $59.50 $19.50PSS E-learning Courses – Complete Library (20 modules) 1-year license $435.00 $145.00PSS E-learning Courses – Individual Modules 1-year license $45.00 $15.00PSS Audio Reinforcement: Complete Set (20 programs) $345.00 $115.00PSS Audio Reinforcement: Individual Titles $26.25 $8.75PSS Facilitation and Coaching Guide $2100.00 $700.00PSS Total Learning System (Assessment + Full E-learning and Audio Library) $735.00 $245.00 Customer Service SkillMap™ $42.50 $14.50CSS E-learning Courses – Complete Library (12 modules) 1-year license $285.00 $95.00CSS E-learning Courses – Individual Modules 1-year license $45.00 $15.00CSS Audio Reinforcement: Complete Set (12 programs) $240.00 $80.00CSS Audio Reinforcement: Individual Titles $26.25 $8.75CSS Facilitation and Coaching Guide $1500.00 $500.00CSS Total Learning System (Assessment + Full E-learning and Audio Library) $525.00 $175.00 Workplace Productivity SkillMap™ $39.50 $13.50WPS E-learning Courses – Complete Library (8 modules) 1-year license $225.00 $75.00WPS E-learning Courses – Individual Modules 1-year license $45.00 $15.00WPS Audio Reinforcement: Complete Set (8 programs) $150.00 $50.00WPS Audio Reinforcement: Individual Titles $26.25 $8.75WPS Facilitation and Coaching Guide $1200.00 $400.00WPS Total Learning System (Assessment + Full E-learning and Audio Library) $375.00 $125.00
.
Training Events vs. Learning Models
.
Blended Learning Solutions
Individual report and
development guide
Aggregate group report
Workshop Webcast
E-learning
Participant Survey
and/or
Metrics trackedWebcast
E-learning
and/or
and/or
Audio CD
and/or
and/or
Workshop Workshop
E-learning E-learning
and/or and/or
and/or
Audio CD
Manager certifies
competency
E-learning courses complete
and/or
and/or
.
Jostens Example
Individual report and
development guide
Aggregate group report
20 sales managers
each assigned 1
skill category to
facilitate
Audio CDs used for
TTT
Each sales rep
assigned 3 skill
categories based on
assessment results
3 pre-learning
Webcasts for each rep
Participant Survey
and
Metrics tracked
Practice Workshop
20 Workshops delivered by
20 sales managers
concurrently
Delivered 3 times in rotating
breakout sessions
Audio CD
Manager certifies
competency
and
and