7/24/2019 Ch8_BM
1/23
Savin
gLive
s
SkillsforLife
VER 4.0 061009
BRONZE MEDALLIONPUA21304 Certificate II in Public afet!
"A#uatic Re$cue%
COMMUNICA&ION
C'a(ter )
7/24/2019 Ch8_BM
2/23
VER 4.0 061009
Learnin* Outc+,e$
Interpersonal communication process
5 skills of effective communication
!annels use" for communication
#arriers to effective communication
$roup "iscussions an" meetings
%ocument proce"ures
SLS& signals
'
& successful one(on(one "iscussion)
7/24/2019 Ch8_BM
3/23
VER 4.0 061009
C+,,unicati+n -ill$
A$ a life$a.er !+u ,i*'t u$e c+,,unicati+n $-ill$ t+/
*erform rescues+ alone,team
Inform an" e"ucate t!e pu-lic
ork /it! ot!er emergenc services
omplete "ocumentation
Learn ne/ proce"uresork in a team
7/24/2019 Ch8_BM
4/23
VER 4.0 061009
Effecti.e C+,,unicati+n$
Effecti.e c+,,unicat+r$ u$e ifferent lan*ua*e in
ifferent $ituati+n$ Lan*ua*e e(en$ +n/
2!e
purposeof t!e communication3'at)
2!e audienceof t!e communication3'+)
2!emethodof communication3'+)
4
7/24/2019 Ch8_BM
5/23
VER 4.0 061009
Met'+$ +f C+,,unicati+n
&'r+u*' b+! lan*ua*e
aciale(re$$i+n$
5
*e$ture$
&6ROU76 7RAP6IC
8MBOL
PIC&URE
I7N
8MBOL
&'r+u*' +r$
(+-en
5
ritten
5
7/24/2019 Ch8_BM
6/23
VER 4.0 061009
i.e $-ill$ t+ en$ure
effecti.e c+,,unicati+n
6
7/24/2019 Ch8_BM
7/23VER 4.0 061009
9erbal C+,,unicati+n
:'en c+,,unicatin* !+u ill/
Ec!anging information
ocus on important points
*articipate in "iscussion&tten" -riefings,meetings
Barrier$ t+ c+,,unicati+n/
#ackgroun" noise
Inappropriate language+ tone an" volume
Incorrect,unfoun"e" assumptions
ailure to listen
onflict,argument7
7/24/2019 Ch8_BM
8/23VER 4.0 061009
9erbal C+,,unicati+n$ "c+nt%
Life$a.er$ nee t+/
!eck t!at t!e message is
un"erstoo"
%efine t!e c!ain of comman"
8se enoug! /or"s
8se recognise" language an" s!are" terms
8se a clear structure
7/24/2019 Ch8_BM
9/23VER 4.0 061009
C+,,unicati+n Pat'a!
9
7/24/2019 Ch8_BM
10/23VER 4.0 061009
Li$tenin* -ill$
2o -e effective in spoken communication ou nee" goo"
listening skills. 2!ere are t!ree levels of listening. &im for t!e
t!ir":
1$tLe.el ; NON 6EARIN7
e are not taking in /!at is sai".
2nLe.el ; 6EARIN7
e ma sa es or no an" no" occasionall.Remem-er
little -its+ -ut can;t respon" a"e
7/24/2019 Ch8_BM
11/23VER 4.0 061009
N+n;9erbal C+,,unicati+n
ommunication is more t!an =ust /or"s. In fact
/or"s are onl a small part of communication. &
tpical message is ma"e up of:
=> is /or"s3)>is au"i-lenon(ver-al communication.
i.e. voice tone+ stress+ pace an" pitc!.
??>is visual,non(ver-al communication.
i.e. -o" gestures+ postures an" facial epressions.
-o" language 3positive an" negative
11
7/24/2019 Ch8_BM
12/23VER 4.0 061009
B+! Lan*ua*e@7e$ture$
Ina((r+(riate
$t!le
1'
Ne*ati.e $t!le
P+$iti.e $t!le
7/24/2019 Ch8_BM
13/23VER 4.0 061009
N+n;9erbal C+,,unicati+n
Ea,(le$
2ouc!
Ee contact
acial epression
*osture
$ait
$estures > !an" signals
*!sical appearance
%ress > grooming
Voice tone+ pitc!+ volume+ pace
Silence
1
:'+ +ul !+u turn t+ in an e,er*enc!
7/24/2019 Ch8_BM
14/23VER 4.0 061009
7ra('ic C+,,unicati+n
Sm-ols suc! as re" an" ello/ flags an" uniforms+ areuse" to in"icate safe s/imming areas an" i"entif ?/!o /e
are@. Stan"ar" sm-ols are use" to communicate /it! t!e
pu-lic.
14
ir$t Ai e#ui(,ent / :'ite *ra('ic
+r ritin* +n a *reen bac-*r+un
7/24/2019 Ch8_BM
15/23VER 4.0 061009
Ea,(le$ +f Au$tralian !,b+l$
5 t!le 7uie i*n$
15
7/24/2019 Ch8_BM
16/23VER 4.0 061009
electin* C+,,unicati+n &++l$
I$ t'e (ur(+$e/
Internal or eternal)
ormal or informal)
Pr+ce$$/!o to)
Ao/ muc! information)
Is "ocumente" proof re
7/24/2019 Ch8_BM
17/23VER 4.0 061009
LA i*nal$"Beac' t+ :ater%
Signals are an essential part of patrolling "uties. &ll signals
must -e ma"e "istinctl an" repeate" until t!e are
ackno/le"ge" an" un"erstoo"
17
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LA i*nal$"Beac' t+ :ater%
1
7/24/2019 Ch8_BM
19/23VER 4.0 061009
LA i*nal$":ater t+ beac'%
19
6+20+e$a$2i,,erintr+uble$i*nalA
7/24/2019 Ch8_BM
20/23VER 4.0 061009
LA i*nal$"Beac' t+ :ater%
'0
7/24/2019 Ch8_BM
21/23VER 4.0 061009
Practical
$roup practice all signals
In groups: plan an" con"uct a pre patrol -riefing
session
'1
7/24/2019 Ch8_BM
22/23
VER 4.0 061009
Interpersonal communication process
5 skills of effective communication
!annels use" for communication
#arriers to effective communication
$roup "iscussions an" meetings
%ocument proce"ures
SLS& signals
Learnin* Outc+,e$
''
7/24/2019 Ch8_BM
23/23
VER 4 0 061009
&'an- 8+u
'