Certification Blueprint for the Frontline and Beyond
Pam Nobles, SCTEDirector, Education and Certification
Presentation Goals• Overview SCTE Certification• Answer the question "why certify?"• Getting Started in SCTE Certification• Certification Benefits• The NEW Certification Resource Series: Broadband Premises Installer and Technician Guidebook• Promoting Certification in the Chapter
HFC Network Segments
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HubHub
Premises Distribution Transport TelecomCenter
Broadband Premises(BPI, BPT, BPE)
• Technology, Systems, Requirements
• Premises Devices• Installation• Troubleshooting and Maintenance• Standards• Safety
These Certifications include 3 Lines of Business:Video – Voice – Data
Broadband Premises Installer (BPI), Technician (BPT), & Expert (BPE)
Broadband Distribution Specialist (BDS)
• System Architectures• Distribution Components• Signal Types• Troubleshooting and
Maintenance• Construction• Safety
Broadband Transport Specialist (BTS)
• Fiber Optic Theory• Optical Transport
Systems• Link Performance• Troubleshooting and
Maintenance• Alternative Transport
Systems
Hub
Hub
Hub
Broadband TelecomCenter Specialist (BTCS)
• Facilities• Baseband Signals• Digital Telephony over
Cable• RF/Photonic Signals• Tests and
Measurements
HFC Network Segments
Hub
HubHub
Broadband Premises Installer (BPI)Broadband Premises Technician (BPT)Broadband Premises Expert (BPE)
Broadband Distribution Specialist (BDS) Broadband Transport
Specialist (BTS) Broadband Telecomm Center Specialist (BTCS)
Engineering Professional
Questions?
Why Certify?
SCTE Certification Benefits…• Individuals• Our industry• Operators
Why Certify?
What SCTE certification does for an individual?• Professional certification demonstrates
solid knowledge• Demonstrates drive, self-discipline,
professionalism• Career advancement• Consistency - transportable
Why Certify?
What SCTE certification does for our industry?• SCTE certifications raise the bar on
technical knowledge• Certification provides a competitive
advantage• Certification inspires the confidence of
your customers
Why Certify?
What SCTE certification does for Operators?• Used in conjunction with a career path,
Improves Performance• Lowers service call rates• Reduces repeat calls
• Reduces Customer Churn
Getting Started
• Preparing to Certify• Getting Certified• Staying Certified
Getting Certified
• Online• 50 question multiple-choice exams• Immediate feedback• Fee per exam, beginning at member fee of
$45 for BPI
Staying Certified
• Certification Valid for Three Years• To Maintain Certification Status:
• Retake exam• Earn Recertifications Units (RUs)
• SCTE membership• Company-sponsored training• Seminars• Speaking or presenting• Other activities
Staying Certified, continued
• Recertification Window– Apply 6 months before or 12 months after
expiration date– Failure to apply within time period will result in
loss of current certification status • RUs needed (total within 3 years)
– Specialist & BCT: need total 12 RUs– BCE and the Engineering Professional
exams: need total 21 RUs
Staying Certified, continued
• Complete SCTE Recertification Form– Form on www.scte.org– Use “Recertification Unit” Table as a Guide
• Document Your RUs– Keep track of all your RUs!– Record your events on “Members Only
Homepage – Submit Certification Units (RUs)”
Special Certification Status
• Emeritus Certification Status• Continuously certification for 21 years
• SCTE Retired Certification Status• Retired SCTE Member
Preparing to Certify
• Books, Manuals, andGuidebooks
• Corporate Universities• SCTE Bookstore• Study Groups• Individual Mentors
SCTE Certification Resource Series:Broadband Premises Installation and Service Guidebook
• Designed for new and seasoned Installers and Technicians
• Core instruction to prepare for BPI and BPT certification
• Install and troubleshoot triple play services
• Focus on Customer Service and Safety
• Review fundamentals
• Build upon Existing Knowledge
SCTE Certification Resource Series:Broadband Premises Installation and Service Guidebook • Participant guide in an instructor-facilitated class• SCTE will offer classes• Leader’s Guide
• Installation contractors• Operators without a corporate university• College and trade school instructors offering
courses in cable telecommunications
SCTE Certification Resource SeriesGuidebook topics include:
• Technology, Systems and Requirements
• Customer Service• Planning the Installation• Aerial Installation• Underground Installation• Bonding and Grounding • Cable Entrance to the Home • Equipment in the Home• Connecting the Customer
Equipment (Video)
• Connecting the Customer Equipment (High-Speed Data)
• Connecting the Customer Equipment (Voice)
• Test Equipment• Troubleshooting & Repair
Process• Reducing Signal Impairments• Safe Work Practices
SCTE Certification Resource Series:Broadband Premises Installation and Service Guidebook • Available on-demand through the SCTE MarketPlace
How to Promote SCTECertification? Whether supporting SCTE or company certifications, continue to prepare candidates:
• Partner with local operators and contractors• Provide mentoring and study groups• Maintain the “link” to SCTE certification• Provide technical training prep sessions• Encourage chapter members to certify
Learn From other Chapters!
Incentive / Scholarship Programs• Southern California Chapter:http://telecomlawfirm.com/scte/challenge.php
Chapter Leader’s Role
Communication - Share the News! • Certification News:
– Go to www.scte.org > Certification > Certification News
• Questions???