Cathay Pacific Fleet e-enablement
A Desire for Common ProcessesLegacy Fleets through to the A350
1st October 2013
Rob SaundersHead of Engineering Cost Management& Business Development
Where Are We Today?
E-enabled Scope Established and Case Approved
CX will retrofit 177 aircraft with a common e- enabled architectureA320/321, A330, A340, B777-200/300/ER, B747ERF, B747-8
First Fleet (777) in the final stages of STC approval First install Q1 2014 Second Fleet (A330) surveys complete Applications testing in October Ground Infrastructure in place Detailed business process change preparation ongoing
InstallationClass 3 certified EFB installation but intended for Type A and B software use only
Avoids software certification costs and lead time.
Communications Iridium (replaces Inmarsat significant weight and drag saving) VHF/HF/ACARS 3G Terminal Wireless Thumb Drive
Applications on the Operational Network EFB Shell Program - ARINC Navigation Charts NavTech Documents Browser (XML, HTML, PDF, (SGML planned) E-tech / cabin log Ultramain Systems Mobile cabin log Ultramain Systems Credit Card validation Passenger Information List (PIL) CX in house development Content Delivery Management (CDMS) - ARINC
Hardware and Software Applications
o
AeroSync
Tech
Log DBComms
Manager
Remote
Content
Manager
Data
Manager
Shared Services on EFB Servers
AID
EFB Pilot
e-Chart
Viewer
e-Tech
Log
e-Doc
Viewer
Ap
plic
atio
ns
EFB Co-Pilot
e-Chart
Viewer
e-Tech
Log
e-Doc
Viewer
Ap
plic
atio
ns
EFB Server - Cockpit
e-Chart
Viewer
e-Tech
Log
e-Doc
Viewer
e-Data
Loader
Ap
plic
atio
ns
EFB Server - Cabin
Ap
plic
atio
ns
e-Cabin
Log
e-PIL
e-Doc
Viewer
e-Data
Loader
Avionics Bus
TWLU CWLU
iPad
iPad
iPad
iPad
iPad
Applications
e-Cabin
Log
e-PIL
e-Doc
Viewer
WiFi Cellular
...to the ground
eEnabled:On Board
Cabin
Cockpit
PKI
Service
QAR
...to the ground
Cellular
Avinet
Cellular Carrier
Iridium
eEnabled: On The Ground
Passenger Information
Records Management
Technical Document
ManagementFlight Operations ManagementMaintenance & Engineering
NavtechUSI Ultramain
Communications & Distribution
ARINC AeroSync
Ultramain User
Authentication
System
...from the aircraft
eTechLog &
eCabinLog
Ground System
Avinet
Ultramain M&E
(v8/v9)
USI resource
Management
Tool
Navtech Customer
Digital Information
Server (NCDIS)
Airbus
FODM
Gen2Sys
Uniscope
DDIS
FlyDocs
Quality Assurance
GRAF
Ground
ClientGround
ClientContent Delivery Management System(CDMS)
CPA
ePIL
Ground
CUPACSabre
AirPath
Cellular
...direct from the
tablets
Cellular Carrier
Why Does Commonality Matter?
Fleet CommonalityCommon Hardware, Software Applications, and Ground Infrastructure
Apps development, management, testing, deployment Business Integration (the benefits reason for e-enablement) Training, user familiarity
Cost Effectiveness On Aircraft Equipment
Less devices to purchase, manage, upgrade, lose Avionic Grade Performance and Reliability Economies of Scale purchase of non OEM BFE equipment Spares holding
CX fleet wide platform
ARINC Aerosync
Cabin
Iridium
Flight Deck
Cabin WiFi
ACARSGatelink
(WiFi)3G
PAX Internet
KU Band
PAX WiFiDisplay +
EFB 1
Processor
Display +
EFB 3
Processor
Display +
EFB 2
Processor
Display +
EFB 4
Processor
To/From CPA Ground Systems
Designed for Retrofit Fleet Commonality in Mind
Source: CX interpretation
The A350 Design
Rockwell IMACS
Airline
Services
Server
Airbus
Applications
Swift
Broadband
(SBB)
Flight Deck
Laptop +
EFB 1
Docking
Laptop +
EFB 2
Docking
Aircraft
Avionics
Server
Avionics
Applications
Only
Cabin WiFi
ACARSTerminal
(WiFi)3G
PAX Internet
KU Band
PAX WiFi
To/From CPA Ground Systems
Display
Inherently e-Enabled from Birth Inevitably Different to Existing Fleets
New Challenges to Avoid
Effort for IT and Business Departments
Multiple suppliers on separate development cycles Difficulty managing configurations across multiple a/c types
with multiple release standards and not always connected. Suppliers unaware of each others integration requirements Interfaces stop workingNot my Fault its their fault disputes A new generation of Enterprise Debt
Loss of Business Benefit Workarounds started Fallback to Paper Data Integrity Benefits degraded Loss of User Confidence
A Sample Process Tech Log Data
Incomplete / Incorrect Tech log Data entry
LM / HX
T/Log Missing / Wrong Page
Dashboard
T/Log ADD Creation
Dashboard
T/Log Part Change GRN
Dashboard
T/Log Overshoot s
Dashboard
b) Delayed Config data update
Incomplete Tech Log Records
Tech Log
Page numbers
in odd sequence
Wrong Flight cycle data captured
Incorrect GRN entered
a) GRN already installed
b) GRN not recognized by UM
ADD No time due control
Delay Material/
Ground time Planning
Mislead users if there were Tech Log info not entered in UM, affect troubleshooting MC /
TMC
TMC/IOP
Aircraft & Component Usage wrongly calculated and recorded
a) Wrong Config Population
Workload for data correction
ACC
Wrong HR/CYC info printed on RO
IOP
Downgrade A/C Operating Condition AND/OR Restrict Flight Route
Out- of Compliance
CX
Wrong MR Forecast
Out-of-ComplianceOver-maintenance
PLN
Lease Return Data Errors
Lease Return
Opportunities of e-LogOpportunities Component Change in E-log
Example: Defect data BusinessImpact
Looking Forward?
Operational Processes will have changed thats the benefit
Consider: When we have been e-enabled for a some years
Data entry clerks no longer in place Flight Deck documents no longer produced
No longer distributed No vehicles
Dispatch staff and premises downsized Old processes becoming forgotten Old Equipment de-commissioned
We will become reliant on our e-enabled world it will be normal
Large scale Fall Back and Recovery may not be practical
Business Transformation
Corporate
Structure People Process
Flight Ops
Engineering
Catering
Finance
Training
Education
Adoption
Integration
Realignment
Parallel running
New process
development
Integration
Benefits tracking
Communications
e-Enabled - The Most Significant Operational Opportunity in Decades
Airlines will have to Accommodate a Mixed Fleet Operation- Its Inevitable -
Its no longer a matter of IF its WHEN
CX e-enabled Concept
EFB infrastructure
Comms
E-Log
Certified
Record
Air
Ground
777- first fleet Rollout Q1 2014
3 Flight Deck EFBs 1 Cabin EFB
Operational Wireless LAN
Initial applications
QAR, Cabin Log, Tech log
Charts, MEL
Content Delivery Manager
Flight ManualsCabin ManualsChartsPax Info List (e-PIL)Planned Maintenance E-Log Remote ReleaseLSAP / Nav DB stagingStuff that we havent yet thought of
UM V8
Maint
System
M&E system
Tech log (paper- non-EFB aircraft)
Cabin Log
M/Log
Tran
siti
on
P
eri
od
PAX
Info
Ops
Info
Ground Systems
Integration
Personal issue iPads Class 1 only using 3G ground connectivity only Considered viable for Flight Crew manuals and Charts Application management issues expected for large device numbers Not tail specific and not available without crew present on flight deck
e.g. not usable for e-tech log / cabin log Comparatively expensive given limited function Needs an a/c network to extend use for airborne connectivity
Boeing / Airbus Solutions Do not (did not) meet CX design goal - mainly Flight Crew focussed Not available on all types not common with retrofit options Multiple ground system architecture required Reliance on Boeing / Airbus supplied applications Concerns about NFS / ONS single point failure / Obsolescence
A350 under review with Airbus (supportive) 787 unknown by CX- both types will require different ground infrastructure- high risk of bespoke processes / limitations
Other Options why not?
Tech Log
Assess ADD
Defects and deferrals
Raise ADD
Assess Task Demand PartsEstimate TaskAdd Notes/DocsChange Status
Package ADD to ground timeDemand Spares
Feedback ofAction TakenM/Log
PlanInput
NRC
AMS tasks
DWPLesser
Check
CWS
Routine MaintenanceOne Aircraft
180 a/c operation
The Reason for e-enabled
Hours Days Weeks Month +
Data entry timelineThe Line Operation runs on:Paper, Phones, Radios Telexes, Walking, Driving, email.
ARR DEP
Over decades, we have highly optimisedinefficient process with an industry ofpeople, paper and workarounds
The systems that we rely on for OperationalManagement and Customer Service are updatedFrom hours to months after the a/c has departed
Event Report React
What has worked in the past will not work in the future
Airport CongestionIncreased labour number and salariesReduced utilisationReduced service levels
An e-enabled fleet is the best Platform for Innovation and Change
that we can give our people in order for them to copewith the external factors affecting our business NOW
If not, then what is plan B?
CX runs an industry of:Paper production, collection, data entry, shipping and storage
RS232 /USB
28VDC
Credit Card Reader input
ETHER
NET
28VDC Ess
28VDC Batt
EFB RPU 1
CWLU 28VDC
Vo
ice 28VDC
Vo
ice
ETHER
NET
ETHER
NET
ETHER
NET
ETHERNET Maint Port
28VDC
115VACCWLU 28VDC
If Fitted
ETHER
NET
A4
29
A429
A4
29
Vo
ice
Vo
ice
A4
29
A429
A429
A429
HF Radio/s
Voice/Data
Iridium Satcom
Voice/Data
VHF Radio/s Voice/Data
TWLU WiFi3G LTE Data
CWLU
ACARS AIMS
Multi Control Display Units
A4
29 A4
29
Audio Management
AID & Ethernet Switch
Graphical Printer
E-enabled Aircraft
Infrastructure for
B777
Note: Items in RED are added by the e-enabled Infrastructure
AIRCRAFT SYSTEMS A429
A429
A717
EFB Display 4
Flight Deck
Cabin
Cabin Handset
CWLU
RS2
32
Docking Station
Base Station
USB
EFB Display 1
USB
EFB Display 2
USB
EFB Display 3
USB
28VDC Ess
28VDC Batt
EFB RPU 3
28VDC Ess
28VDC Batt
EFB RPU 2
28VDC Ess
28VDC Batt
EFB RPU 4
Equipment CentreUSB Bulk
Iridium
Satcom
Iridium satcom provides
an always on line of communication
between the aircraft
and the ground.
It is restricted to narrow
band operational data.
GateLink
WiFI USB Cellular (4G/
3G/H+/2G)
EFB Pilot
e-Chart
Viewer
e-Tech
Log
e-Doc
Viewer
Ap
plic
atio
ns
iPad
Applications
e-Cabin
Log
e-PIL
e-Doc
Viewer
Connectivity
ARINC will be providing
Gatelink WiFi in our
home port (HKG) at all
gates and stands.
Gatelink WiFi provides
broadband connectivity
and speeds for all data.
USB Stick will be
available for bulk data
upload/download.
It provides a backup
where wireless
communications is not
feasible or available.
Cellular will be
available through the
aircraft TWLU and
directly from applicable
tablet devices.
A service provider has
not been selected.
eEnabled: Connecitivity
21
Communication Channels are key
22
Actual B777
Installation
3 EFBs on Flight Deck Iridium Satcom
4th EFB & CCA in Cabin