Cargo Handling Manual Implementation
Maria Jitomirski, Project Manager, CEIV, IATA
Jussi Mattila, Manager Global Ground Handling, Cargolux
Joseph C. Notter, Saudi Airlines
Moderator: Andre Majeres, Manager, Cargo, Mail & E-Commerce Operations, CARGO, IATA
IATA Cargo Handling Manual Implementation
Andre Majeres
Manager Cargo, Mail & e-Commerce Operations
28 May 2019
Previously known as COAG…
Established by the IATA Cargo Committee in 2011
Mixed membership: Carriers and Cargo Handlers, providing recommendations on industry standards to the Cargo Committee and the Ground Handling Council (GHC)
From COAG to ICHC…
2015: New governance structure on IATA Cargo Committee’s requestCOAG became the IATA Cargo Handling Consultative Council (ICHC)New reporting line under CSC
Cargo Services Conference (CSC) - Governance
16 members (8 Cargo Handlers & 8 Airlines)
Cargo Media Day December 2016
IATA Cargo Operations: 5 Areas of Work
HANDLING ULDs AIRMAIL FACILITIES
E-COMMERCE
Cargo Media Day December 2016
Global
standards and
tools | Solutions
| Transformation
Projects |
Partnerships |
Advocacy
Driving safe,
efficient and
customer-
focused
operations for the
air cargo industry
Landside activities with airside connections
IATA Cargo Handling Manual (ICHM)
2011 - The industry requested a cargo handling manual.
• IATA proposed initially the newly formed IGOM to contain Cargo
content.
2015 - Analysis of Airline Cargo Handling Manuals
compared to current IATA Standards
It revealed a large gap between the content (75% not covered).
• Gap analysis brought to IGOM TF who agreed to the development of a
Cargo Handling set of standards and the creation of the ICHM.
2017- ICHM 1st Edition is published
ICHM based on Industry MOP
The Solution
• The ICHM brings together, in one easy-to-refer-to place, the 90% of common information from individual carrier cargo handling manuals.
• With its door-to-door scope, the ICHM guides the entire supply chain in core cargo operations.
• The ICHM was reviewed and endorsed by all the CSC Boards (DGB, ULDB, LAPB…)
• ISAGO now references the ICHM in the CGM (module 7).
Hundreds of Handlers @ Thousands of Airports
The Benefits
Harmonization & StandardizationICHM is the single industry standard that ensures core cargo operations are performed in a harmonized way.
QualityICHM eliminates the complexity of today, to make the industry more scalable for tomorrow’s demands.
EfficiencyICHM provides a streamlined approach which helps reduce costs, improve speed and efficiency
Logistics chainFreight forwarders and shippers are able to see where their processes impact the cargo operation
AHM803 - (SLA)
The primary purpose of an SLA in the air cargo environment is to measure critical elements of service to manage the customer expectation ensuring a consistent delivery of operational standard as contractually agreed.
However…
The ICHC members noticed very large variations in the type and length of SLAs. These variations resulted in inefficient application of the SLAs and in many cases non-measurement, defeating the purpose.
Recommended SLA
ICHM
An IATA Recommended Practice (RP1685)
In March 2017, the IATA Cargo Services Conference adopted the ICHM as a recommended practice.
RP 1685
Airline’s and cargo handler’s current experience
Gap Analysis – The first step for compliance
Smart Facility
Transparency in Cargo Handling
28 May 2019
What we want to do?
Build a common industry audit program focusing on operational capacity in cargo facilities
Objective 1 - Reduce audit complexity, redundancy and cost for CTOs and Airlines
Build an industry platform for cargo capacities and IATA certifications, providing the same user experience known from prominent online search platforms into the cargo industry
Objective 2 - Create transparency and visibility for customers
Do you know how much CTOs & Airlines spend on operations audits?
Facility Audits
>70 k
Person Days
715k
Auditing Cost
$250M
Objective 1 - Reduce audit complexity, redundancy and cost for CTOs and Airlines
Facility Operational Capacity Audit Validates ICHM implementation
Assesses all IATA Regulations relevant to Cargo Handling Operations, e.g. ICHM, DGR, ULDR etc.
a. Remote Validation: Infrastructure
b. SFOC On-sight Audit: Procedures +Infrastructure
Allows Airlines to reduce audit scope to SLAs and unique services, reducing industry burden up to 50%
Allows CTOs to benchmark against industry standards and identify gaps in processes
Increases operational handling capacities to a consistently higher baseline level
Facility Operational Capacity AuditComplements existing IATA Cargo Accreditations
Full alignment with ISAGO and CEIV standards
Leverages content touchpoints with existing IATA certifications for further audit scope reduction:
a. Mutual recognition – allowing for audit scope reduction for entities with existing IATA Certifications (CEIV and ISAGO)
b. Complementary joint audits – allowing combined audits utilizing the same auditor to attain multiple certifications in one audit session (ISAGO confirmed, CEIV under investigation)
Achieving compliance through quality programs
28 May 2019
Maria JITOMIRSKI
Project Manager, CEIV Live Animals
IATA Geneva, Switzerland
Email: [email protected]
Tel: + 41 22 770 20 64
Cost of Non-Compliance – LIVE ANIMALS
25
• Animal Injury, Stress or Death
Cost of Non-Compliance - PERISHABLES
26
• Product Loss, Food Wastage
Cost of Non-Compliance - PHARMACEUTICALS
27
• Degradation/Harmful Products, Damage
Industry Leverage of Quality & Excellence
Security2013
Pharma2014
Live Animals2018
Fresh2019
QualityPrograms
IATAStandards
Thousands of industry stakeholders trained andtens of thousands of standards manuals disseminated in the industry
28
Why CEIV Live Animals?Concerns raised by the industry
29
Non-compliance (e.g. Crates, Equipment, Facilities)
Need to reinforce training requirements
Lack of knowledge and experience from the different
stakeholders
Poor communication and information sharing
Failure to meet environmental demands can impact animal’s
welfare
Critical issues can lead to animal death
Emotional loss can lead to reputational issues
Lack of recognition and transparency on handling
capability
CEIV Live Animals: Approach and MethodologyIATA will certify companies in several steps
30
Improve animal health and welfare appropriate risk management
Reinforce trust through transparency and communication
Who does CEIV Live Animals target?
From point of origin to destination
Shippers
AirlinesTrucking
Companies
Origin
Ramp/Cargo
Handlers
Freight
Forwarders/Pet
Shippers
Airports Consignee
Destination
Ramp/Cargo
Handlers
1 2
3 4
5 6
31
How do you find your…
Cargo Terminal
Operator?
Hotel?
Restaurant?
Rental Car?
2. Objective - Create transparency and visibility for customers
IATA CARGO GATEWAY - ICGThe Industry Platform for validated cargo capacity and infrastructure information
One stop shop for all IATA Cargo Accreditation Programs, i.e. CEIVs, ISAGO, IenVA, CargoiQ
Industry Management for IATA Accreditations including booking, maintenance of data, renewals
Bringing the Tripadvisor experience into the Cargo Industry
Search for any type of IATA Accreditation or facility infrastructure
• Single point of validated information provides trust in existing IATA Certifications,
provided service offerings & capacities
• Visibility allows for efficient business matchmaking
• Transparency stimulates healthy competition and fosters higher handling baseline
standards across the industry
• APIs provide industry with audit report data to enhance risk assessment systems,
facilitating industry audit reduction
IATA Cargo Gateway Benefits
Thank you
Andre Majeres
www.iata.org/cargo-operationswww.iata.org/ichcwww.iata.org/smartfacilitywww.iata.org/ecommerce