1. BOOK REVIEW ON"FISH! TALES"PRESENTED BY:-1-HAMZA ALI
AHMED2-PRITAM GHOSH3-NEHA SHARMA4-ADITI CHOUDHARY
2. ACKNOWLEDGEMENT We would like to express our gratitude
towards thefaculty members of IFBI for giving us the opportunity
towork on the presentation on FISH! TALES dealing withreal life
stories and experiences.
3. RECOMMENDATION OF THIS BOOK HELPS TO CHANGE THEATTITUDE
LEARNING FROM ANYTHING NOTHING IS IMPOSSIBLE
4. INTRODUCTION The story of a group of fishmongers from the
Pick PlaceFish market in Seattle The story of these fishmongers was
told in the bookFISH! The principles for a great life at work are-
PLAY- MAKE THEIR DAY- BE THERE- CHOOSE YOUR ATTITUDE
5. These principles are a part of the Fish! Philosophy The book
holds a core message -A richer and more rewarding life may simply
be a fewchoices awayfrom where you are. The first four section in
this book features a real life storythat highlightsall the four
Fish! Principles The book also contains several short stories
calledSMALL BITES
6. Play is not just an activity; it is a state of mind
thatbrings new energy and sparks creativity. Work made fun usually
gets done. Staying connected with each other. Playing with a
purpose.
7. Giving people a choice not to play. Creating ownership,
stimulating energy. Having a good time is healthy. Work becomes
areward not just a way to reward. It is important to have fun in a
respected manner . Fun is fundamental (SMALL BITES).
8. The world becomes a better placethe moment you act on an
intentionto serve another. Making someone's day through asmall
kindness. Selling what a customer needs. Making a difference.
9. Make their day focuses on makinga customers remember
theirexperience. Including customers in the fun part. Be caring
towards each other Do a little extra for one personEVERYDAY
10. Treat people the way youwant to be treated Always be ready
to help aco-worker Fleecing the customer
11. You can multi task with stuff, but youneed to be there for
people. Be there years be fully present when youare interacting
with another person. Sprawling the joy Customer want full attention
when youare with there.
12. Smile moreBe alterative
13. Build relationship with customersPositive gestureValuable
service
14. 1-call a meeting & speak from the heart.2-Find a
message that communicates the notion ofchoosing your attitude in a
way that everyone willunderstand & personalize3-Provide
motivation.4-Persist with faith.
15. FACING CHALLENGES:-Manager of operations Group on the Third
ENJOY YOUR WORK:-Make work fun rather than compulsion or necessity
CHANGE MANAGEMENT NON ATTITUDE
16. AUTHORS SUCCESS MANTRA Confidence & Risk
Assessment:-Confidence gives one courage and extends hisreach.Can
doATTITUDE:-Work would get done on time & with thehighest
quality. TAKING RESPONSIBILITIES:-death of Dan made her a
responsible person.
17. The book is great for the followingreasons:- Its a quick
read. Illustrate impact of ATTITUDE on worksettings and on quality
of life,very effectively. Preferred by employees and students
forreading-easy read-no massive investment oftime & energy
required.
18. The book is poor for the followingreasons:- Authors never
gave way to implement ideas. What will it take to be successful-not
explained. Key point author have neglected to mention inthe
book:-1-Employees must trust the management2-Top management must be
fully committed & practicewhat they preach3-Importance of the
term Social Capital
19. Our concluding thought A brief,simple but elegant book. An
Eye openerfor the people who believe-workis serious,lets have no
fooling around. Its a book-not just about business-but aboutLIFE
Its conveys four most powerful principles- The bedrock of a
successful company We command the author on conveying this tothe
reader