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Begix Online -Tool
16.04.2004
Bertelsmann Stiftung
Begix Europe Carolin Welzel
Bertelsmann Foundation
Stefan FriedrichsPublic Management Consultant
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Begix Online -Tool
16.04.2004
Overview
Main Ideas and Concern of Council of Europe The Idea of Begix Online Tool Begix –Principles & Results Begix.net – an international Cooperation Categories and Indicators Balance of Efficiency and Participation The Online-Tool and Website Feedback from Pre-testing Outlook Open Questions
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Begix Online -Tool
16.04.2004
Main Ideas & Concerns of CoE
Help develop a strategy for E-Governance Offer guidelines for implementation of E-
Governance Support cooperation and exchange of
experiences between organizations and public administrations (state, region and municipal level)
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Begix Online -Tool
16.04.2004
Begix – Idea & Purpose
Instrument for Self Evaluation and Strategy Development for E-Government
Guidelines for decision makers and project managers in public sector institutions
Service and Dialogue of Council of Europe & Bertelsmann Foundation
Create Networks of knowledge and exchange of ideas
Identification and documentation of best practices
Monitor development of E-Government on a long term basis
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Begix Online -Tool
16.04.2004
Begix – The Principle
E-Government
Combining electronic services and E-Democracy offerings
from public institutions
E-Government
Combining electronic services and E-Democracy offerings
from public institutions
E-Administration /
Electronic Services
Public institutions (legislative,
executive, judicial system) employ
information and communication
(I&C) technologies for their services
E-Administration /
Electronic Services
Public institutions (legislative,
executive, judicial system) employ
information and communication
(I&C) technologies for their services
E-Democracy
Public institutions provide
information and communication
technology (I&C)-based information
services (transparency) to users
and allow influence / feedback
(participation) from private as well
as commercial users
E-Democracy
Public institutions provide
information and communication
technology (I&C)-based information
services (transparency) to users
and allow influence / feedback
(participation) from private as well
as commercial users
Balanced E-Government
Balanced E-Government
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Begix Online -Tool
16.04.2004
Begix – Concept of Balanced Scorecard
Service Portfolio /Benefits
„What services are being offered?“
11 criteria
Efficiency
„What is offered, and in what quality?“
16 criteria
Participation
„How can individuals influence the system?“
6 criteria
Transparency
„How transparent and accessible is E-Government
for individuals?“
5 criteria
Change Management
„How are public organizations adopting
E-Government (‚community-oriented‘)?“
9 criteria
dynamic criteria
static criteria
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Begix Online -Tool
16.04.2004
Begix – Concept of Measurement
Set of criteria for „Transparency“Set of criteria for „Transparency“
User has access via Internet to the status of his trans-action request ("track and trace")User has access via Internet to the status of his trans-action request ("track and trace")
Information desk actively informs customers at any time about processing statusInformation desk actively informs customers at any time about processing status
On request (reactively), customer is informed about the processing status; he is notified upon comple-tion of process
On request (reactively), customer is informed about the processing status; he is notified upon comple-tion of process
No acknowledgement of receipt, only information of result on completion of processNo acknowledgement of receipt, only information of result on completion of process
No feedback at all about transactionNo feedback at all about transaction
55
44
33
22
11
Levels and Level Characteristics
Topicality of information
“Track and trace”/ transparency of transaction services
“Track and trace”/ transparency of legislative matters
Availability of service-specific directory („red pages“)
Technical illustration of political issues
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Begix Online -Tool
16.04.2004
Begix – Results in Germany
Online since March 2002
Over 1500 participants Average rating around
2.7 Administrations
become more self-critical
0
1
2
3
4
5
Aug 02
Nov 02
Dez 03
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Begix Online -Tool
16.04.2004
Begix.net – a cooperation between CoE, e-Governance Academy and Bertelsmann Foundation
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Begix Online -Tool
16.04.2004
Assessment Categories & Indicators
The five categories: Transparency Participation Usability & Accessibility Change Management Sustainability & Integration
Each category consist of six questions
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Begix Online -Tool
16.04.2004
Category: Transparency
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Begix Online -Tool
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Category: Participation
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Begix Online -Tool
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Category: Usability & Accessibility
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Begix Online -Tool
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Category: Change Management
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Begix Online -Tool
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Category: Sustainability & Integration
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Begix Online -Tool
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Balance of Efficiency & Participation
The focus is not solely on management efficiency but also on participative and transparent procedures!
Transparency Participation
Usability &
Accessibility
Change Management
Sustainability &
Integration
E-Governance
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Begix Online -Tool
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The Online-Tool & Website
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Begix Online -Tool
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Feedback from Pre-testing
Experiences from Estonia
Experiences from Germany
Recommendations
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Begix Online -Tool
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Outlook & Perspectives
Benchmarking Clubs
Links to the Common Assessment Framework
Conference to share Best Practices in Europe
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Begix Online -Tool
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Open Questions
Presentation of Results
Efficiency versus Participation
More emphasis on reform of administration?
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Begix Online -Tool
16.04.2004
Bertelsmann Stiftung
Thank you for your Attention!