HOUSEKEEPING
• Slide deck will be posted on hni.com
• Q&A at the end, but feel free to ask questions throughout
• Tweet @HNIRisk or using the
hashtag #hniu to win some HNI swag!
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KYLE MEINERTRisk Advisor, [email protected]
WHO’S ON THE LINE…
ANDREA TARRELLMarketing Director, [email protected]
BEHAVIORAL BASED SAFETY?
• Proactive safety program based on:– Motivating
– Educating
– Reinforcing
– Improving
• A systematic approach to identify root causes and controlling them
• A continues effort in search of positive results
• Focusing on leading behaviors rather than if we had any losses
BEHAVIOR SAFETY: ABC’S
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A
AntecedentEvent or stimulus that
came before something else and may have influenced
or caused it
Goals, policies, training
B
Behavior
Any act that is performed by an
individual that can be observed
Not wearing eye pro, wearing proper fall
protection
C
Consequences
The aftermath of the behavior. Has the
potential to reward or discipline
Zero injuries, catastrophic injuries,
suspension, pizza party
STEPS IN CREATING A BBS SYSTEM
1. Get Employee Support
2. Get CEO
3. Create a team
4. Identify and isolate key
behaviors
5. Develop a metrics system
6. Observe behaviors
7. Deliver Feedback with behavior
makers
8. Produce and publish data
9. Set next stage goals
Decisions lead to consequences
IMPLEMENTING WITHOUT THE HITCH: TIPS
• Always involve your employees in the early in the process
• Consider a small test cell prior to full out roll out
• Lets not try to leap the moon here; set SMART Goals
• Ditch the contributing factors and focus on root causation
• When all else fails… ASK!
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pecific
easurable
chievable
ealistic
imed
• Shortcuts lead to long recoveries
• The only thing about common sense is…
• The real cost of an incident
You’re doing it wrong!
DECISION MAKING…
“90 percent of the time-• 90% of all
workplace injuries are due to unsafe acts
• 10% due to unsafe conditions
BUILDING A BEHAVIOR BASED SYSTEM: KEY POINTS
• Establish TSC baseline
• We must address
– Decision making
– Observations
– Feedback
• Continuous improvement
CONDUCTING OBSERVATIONS
• Has this been trained on yet?
• Consistency
• Don’t become the safety cop
• Transparency
FOLLOW UP!
CONSEQUENCES AND FEEDBACK
• Consistency
• Does the time fit the crime?
• Reinforcement
– Positive
– Negative
• Establish a paper trail!
• Explain the results, both good and bad
LETS RE-HASH…
• There must be active engagement from all levels
• SMART Goals
• Put the observations where the money is
• ALWAYS follow up with feedback
• If your not moving forward your heading back
• Group incentives can fail due to:– One persons incident can wipe
out the group– Animosity can be created– Sense of entitlement takes over – Delayed reporting = worsened
condition– Boredom
• Group “peer pressure” incentives can work at times.– They can cost less– They can cause people to watch
out for each other– They can’t address multiple
specific loss/waste issues simultaneously
WHY INCENTIVE PROGRAMS FAIL
BEHAVIOR BANK ACCOUNT SUMMARY
Changes the game away from a group incentive
• No longer can 1 bad actor cause everyone else to lose out
• Responsibility is placed on the end user
How does it work?
• Each year a certain dollar amount is credited to your BBA
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• Pro-rated based off hire date, meaning that year 2 you are entitled to the full amount
• Each “Risk/Loss” event has an assigned value that is deductive from your BBA
Benefits
• More $$$
• End users ultimately dictate how much they will be paid out
• Helps to develop trends
Manufacturer- $70,000 (damages) in annual uninsured loss recovered.
$15,000 INVESTED
Trucking/Warehousing – 60% reduction in tracked Errors
$25,000 INVESTED, $500K ESTIMATED SAVINGS
Contractor went from 30% compliance to 100%
INVESTMENT $10,000, SAVINGS = hundreds of hours
Manufacturer – Customer returns down by 50%
INVETMENT - $35,000, savings $200,000
Construction – 100% Reduction in DUI’s, multiple tickets annually to 0, paperwork issues to 0
Investment $25000, Savings- Drastic reduction in loss potential
REAL WORLD EXAMPLES
UPCOMING EVENTS
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http://www.hni.com/navigating-the-workplace-generation-gaps-in-transportation
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KYLE MEINERTRisk Advisor, [email protected]
THANK YOU.
ANDREA TARRELLMarketing Director, [email protected]