State of Oregon CIO
155 Cottage St. SE
Salem, OR 97301
503-378-3175
Basecamp NEW CONTRACTOR ONBOARDING GUIDE
VERSION 1.1
11/27/2017
Version 1.1 Page | 1
Contents
LETTER FROM THE STATE CHIEF INFORMATION OFFICER ............................................................................................ 2
BASECAMP’S BACKGROUND ........................................................................................................................................ 3
BASECAMP’S MISSION AND VALUES ..................................................................................................................................................................... 4
BUSINESS ETHICS ................................................................................................................................................................................................. 4
STATE AND AUTHORIZED PURCHASER ROLES & RESPONSIBILITIES .............................................................................................. 5
CONTRACTOR ROLES & RESPONSIBILITIES ............................................................................................................................................... 6
AUTHORIZED PURCHASER ENGAGEMENTS ............................................................................................................................................ 7
CONTRACTOR PERFORMANCE ....................................................................................................................................................................... 8
HELPFUL LINKS ....................................................................................................................................................................................................13
REFERENCE TERMS AND ACRONYMS ........................................................................................................................................................13
Version 1.1 Page | 2
LETTER FROM THE STATE CHIEF INFORMATION OFFICER
Kate Brown, Governor
Department of Administrative Services Office of the State Chief Information Office
155 Cottage St NE, 4th Floor
Salem, OR 97301
PHONE: 503-378-3175
FAX: 503-378-3795
Welcome letter from our State Chief Information Officer
Thank you for your interest in doing business with the State of Oregon. The Office of the State Chief Information
Officer (OSCIO) is a customer-centered organization focused on delivering value, developing strategic
partnerships, and promoting innovative solutions. Stewardship of the public’s information assets and data is
critical. We look forward to collaborating with you to provide state agencies and those who utilize our
agreements, access to high-value products and services—enabling them to better serve Oregonians.
In order to fulfill our mission, we expect our employees and those using our agreements to understand and
support our governing policies, including ethics and information technology policies. These policies constitute the
rules for how we conduct business in an honest, fair and accountable way.
The information outlined in this document supports our goals and clearly outlines how your firm will be able to
proactively engage with our Basecamp Program, fulfill the terms of our agreement, while delivering secure and
innovative services. Simply stated, it’s about “getting results quickly – the right way.”
We strive to maintain a high standard of business conduct. Please make certain that all representatives of your
company who deal with State of Oregon, understand and cooperate with our employees as they seek to comply
with State of Oregon’s standards and the terms of the your agreement.
Thank you for your commitment to understanding and supporting our values and policies. We look forward to a
productive relationship with your organization.
Sincerely,
Terrence Woods,
State Chief
Information Officer
Version 1.1 Page | 3
NEW CONTRACTOR ONBOARDING GUIDE
BASECAMP’S BACKGROUND
The purpose of this onboarding guide is to educate contractors on the Basecamp Program and the way the State
intends to engage with the contractor.
The Basecamp Program was developed in partnership by the Office of the State Chief Information Officer (OSCIO)
and Procurement Services (DAS-PS) within Oregon’s Department of Administrative services (DAS) to provide
greater access and improve the quality and delivery of information technology (IT) solutions across the state.
The Basecamp Program includes both Strategic Sourcing Specialists within the State Chief Information Office’s
Vendor Management Program and IT Procurement Strategists with the Procurement Services Information
Technology Business Center. The Strategic Sourcing Specialists are engaged primarily in conducting market
research, supporting stakeholder engagement, and providing vendor management services. Basecamp’s IT
Procurement Strategists at Procurement Services provide public procurement expertise to support IT initiatives
through leadership, procurement, and contract administration.
Basecamp leverages statewide contracting vehicles to provide access to our agreements to a wider audience.
Please refer to your agreement to fully understand who is authorized to make purchases. Generally, state
agencies and members of the Oregon Cooperative Procurement Program are authorized to access Basecamp
agreements and are often referred to as “Authorized Purchasers.” Further information can be found in the
following web links:
State of Oregon Agencies:
The State of Oregon has over 100 agencies who are authorized to access and routinely purchase IT goods and
services from our statewide price agreements.
http://www.oregon.gov/Pages/a_to_z_listing.aspx
Oregon Cooperative Procurement Program Members:
The Oregon Cooperative Procurement Program (ORCPP) uses an intergovernmental agreement with entities to
provide its members with access to statewide price agreements. Through the State of Oregon’s cooperative
purchasing compact with the State of Washington, members of the Washington State Purchasing Cooperative
also may be able to utilize Basecamp agreements provided the terms meet the State of Washington’s purchasing
rules.
The ORCPP program has over 600 members in Oregon that consist of:
Units of local government (cities, counties, school districts etc.)
Special districts (fire, water, vector control, health, etc.)
Vendor Management
Strategic Procurement
Project Identification &
Prioritization
Strategic Sourcing Specialists
IT Procurement Strategists
Strategic Sourcing Specialists
Version 1.1 Page | 4
Oregon universities and community colleges
Qualified rehabilitation facilities
Native tribes and agencies
Qualifying public benefit corporations
State Agencies who are not subject to DAS procurement authority under ORS 279A.050 and DAS
administrative rules (such as Oregon Lottery, Treasury, and Secretary of State)
For a list of member organizations see:
http://www.oregon.gov/das/Procurement/Pages/Orcppmember.aspx
Please note these members may change from time to time.
BASECAMP’S MISSION AND VALUES
The Basecamp Program believes in relationships. We believe that through interaction and collaboration between
Government and the IT sector we can make a meaningful difference in the lives of those we serve. This starts with
engaging our stakeholders and allowing them to drive what we do. We provide sourcing research, tools, and
vendor management to meet demands for IT solutions, while leveraging enterprise architecture and improving
the quality and delivery of the products and services we support. Our proactive sourcing efforts anticipate
changes in market conditions around new and evolving offerings so that we can provide competitive and
comprehensive solutions to our stakeholders. The tools and information we provide help users make better
informed decisions about what they buy, and who they buy it from. Finally, our vendor management practices
help ensure the services provided continually meet the quality levels our stakeholders expect.
Basecamp is co-sponsored through the Department of Administrative Services offices of the State CIO and
Procurement Services.
Basecamp is dedicated to providing high-quality service and delivering value through relational collaboration, we
strive to:
Make business oriented decisions
Take innovative approaches
Plan strategically
Embrace transparency
Drive value
Avoid risk to our purchasers
Engage in nimble contracting
Support public stewardship
BUSINESS ETHICS
Maintaining high ethical standards is a foundational part of building trusted relationships with our Authorized
Purchasers and contractors. We want to make sure your firm is aware of the government ethics that apply to
most of our Authorized Purchasers. Our primary goal is for public citizens to have confidence in our ability to
steward the public resources trusted upon us. Our contractors’ understanding and appreciation of these
standards is the best step toward cementing public trust.
General Practices around Ethical Interactions with Contractors
Contractor gifts, entertainment, or other benefits – A public employee, relative or member of the
household may not solicit or receive gifts with an aggregate value in excess of $50 during a calendar year,
or receive payment for expenses for entertainment from a single source that has an interest in the agency
Version 1.1 Page | 5
in which the public official works. Additionally, employees may not accept a favor, gratuity or special
consideration from contractors and contractors doing or seeking to do business with the public entity in
order to influence a purchase or secure a contract.
Contractor employment promises – Public employees may not solicit or accept the offer, pledge or promise
of future employment based on an understanding that the employee will influence a purchase or contract
award for their future employer while still employed by public entity.
Impartiality – Public employees are required to conduct and represent themselves in a manner which
exhibits fair and impartial treatment to all contractors.
The minimum ethical standards our Authorized Purchasers, as public officials, must comply with can be found in the
following web link:
Oregon Revised Statute 244:
https://www.oregonlegislature.gov/bills_laws/ors/ors244.html
*Be advised that these represent normal rules, specific state and local government officials may have additional,
different, or other restrictions that you should be aware of and please work with the government organization to
learn about these rules.
STATE AND AUTHORIZED PURCHASER ROLES & RESPONSIBILITIES
Several different people will have interests, duties and responsibilities related to Basecamp agreements. Basecamp
vendors commonly should be aware of the following roles:
Vendor Manager
The Vendor Management team within the Office of the State Chief Information Officer is responsible for managing
the relationship between the contractor and the state as a whole. This role leads contractor performance reviews,
oversees performance improvement, and recommends remediation in cases of inadequate performance or
irreconcilable differences between the state and its Authorized Purchasers and the contractor. The Vendor
Manager also works to resolve issues the contractor may have with Authorized Purchasers that cannot be resolved
without escalation.
Vendor Managers are focused on maintaining strong business relationships with strategic contractors. This focus
requires a commitment that both parties are open, honest, and respectful. Contractors should expect to be able
to engage in open dialog with Basecamp’s Vendor Management team regarding their agreements, future business
leads, organizational changes, issues with Authorized Purchasers, among other topics of interest. If you are
uncertain of who to contact at the State with regards to your agreement, your Vendor Manager is a safe place to
start.
Basecamp is investing in the State’s contractors’ success. The Vendor Management team desires the ability to
freely and openly discuss matters of business that affect an awarded contractor, it’s industry, or the State’s and its
Authorized Purchasers’ relationship with its contractors.
Version 1.1 Page | 6
DAS Contract Administrator/Manager
The DAS Contract Administrator/Manager is responsible for managing contract terms and conditions as well as
escalated issues. This role executes contract amendments, renewals, and terminations and other contract
administration actions. The Contract Administrator/Manager is sometimes the designated procurement officer for
the State.
Authorized Purchaser
The Authorized Purchaser is the person or entity authorized to enter into the terms set forth in the Basecamp
master agreement. This is typically a state agency or cooperative agreement member. The Authorized Purchaser is
responsible for conducting a best value analysis (if necessary), adhering to their own applicable procurement rules,
ensuring proper execution of work or purchase orders, and the resulting product or service acceptance criteria.
Authorized Purchaser-Authorized Representative
This is a named individual(s) in the Authorized Purchaser’s contract who has procurement authorized and
who may serve as your primary point of contact for engagements under your agreement.
CONTRACTOR ROLES & RESPONSIBILITIES
Contractors should ensure that key personnel are listed (along with accurate contact information) and available for
the Vendor Manager, Contract Administrator, and Authorized Purchasers to communicate with in the normal
course of business. In most cases this requires the following individuals be designated:
Contractor’s Point of Contact
This is a named individual who is responsible for representing you under the Basecamp agreement (and perhaps
others) and is the main contact for the Vendor Manager, DAS Contract Administrator/Manager and often the
Authorized Purchaser and their Representative. Often, this person has a title such as “Account Executive”,
“Account Manager”, “Sales Representative”, or “Business Development Manager.”
Contractor’s Escalation Point of Contact
This is a named individual the Vendor Manager, Contract Administrator or other state authority can contact to
escalate issues unable to be resolved with the Contractor’s Oregon Representative. This person will have the
managerial authority to take additional actions that is not available to the Contractor’s Oregon Representative.
Contractor’s Authorized Representative
This is a named individual or individuals that have the authority required to bind the contractor.
General Responsibilities
Contractor’s representatives should generally be available during normal business hours 8am-5pm pacific time
(PT), excluding State of Oregon holidays, to respond to Authorized Purchasers’, Vendor Manager and DAS Contract
Administrator/Manager inquiries and requests. In the event of an absence, to the State expects you to notify
Vendor Management, the DAS Contract Administrator/Manager and your Authorized Purchasers of alternative
contacts. In the event of a permanent change in contact, it is critical that you inform the Vendor Manager and
Contract Administrator of this change.
Version 1.1 Page | 7
Basecamp cooperative agreements are often the most efficient procurement method for goods and services that
Authorized Purchasers have and are designed to satisfy state and federal public purchasing laws. Therefore,
Contractor shall make its best effort to encourage the use of Basecamp agreements by State of Oregon agencies
and Oregon Cooperative Purchasing Program (ORCPP) members. All Authorized Purchasers within any Basecamp
agreement have a right to access it. Contractor understands that without a competitive solicitation or access to
other cooperative programs.
Terms, Conditions and Pricing
Contractor understands that pricing in Basecamp agreements are typically ceiling prices. To win additional
business from Authorized Purchasers, some Authorized Purchaser may require additional extension of value-
added terms or pricing. The State and Basecamp Program encourages the contractor to extend those terms to the
Authorized Purchaser when the agreement allows and the transaction provides both parties with mutual benefit.
As will be detailed below, the Basecamp Program follows a performance based procurement process. Occasionally,
during performance reviews, a contractor may request a change to pricing based on changes in the cost of
delivering goods or services. At the same time, the Vendor Manager may request a change in pricing based on
changes in industry prices, comparable solutions, performance history, or like contracts/agreements extended to
other public entities. These requests should happen no more frequently than once per year.
As part of a contractor’s request to change terms, which may include pricing, the contractor should follow the
required methodology set out in the Basecamp agreement. Here are some general guidelines:
Provide a clear explanation of the changes requested, and why those changes should occur and the
desired effective date of those changes.
For pricing change requests, provide detail related to your industry that has led to your request.
The Vendor Manager will review your request, and make a recommendation to either accept, deny, or negotiate
the proposed changes. In most cases, the Vendor Manager looks at the scope and terms of the agreement, current
and historical contractor performance, current market conditions and historical trends, and customer feedback to
make its recommendation. The Vendor Manager then will work with the DAS Contract Administrator/Manager to
amend your agreement and implement any agreed upon change.
AUTHORIZED PURCHASER ENGAGEMENTS
We support contractors reaching out to build leads with our Authorized Purchasers. Common ways this happens is
through attendance in tradeshows, offering product and service webinars, referrals from other Authorized
Purchasers, and direct outreach. You may receive a request from the State from time-to-time to support your
outreach through one of these means.
Performance visibility is another way we will help you engage with Authorized Purchasers. The Basecamp Program
advertises contractor performance as a way educate purchasers about contractors in good standing. Our other
visibility efforts also help provide Authorized Purchasers with referral contacts to other customers you’ve worked
with.
While we encourage Authorized Purchasers to work with our contractors in good standing, contractors should
understand that the Basecamp Program works with multiple contractors that deliver a variety of solutions that
may be complimentary or substitutes to yours. We rarely will pass on your own marketing material, and we require
Version 1.1 Page | 8
prior approval for contractors to utilize the State’s name, seal, logo or any other representation of it or its affiliates
(agencies, departments, programs, and Authorized Purchasers) in marketing materials. Requests for approval
should be made to the Vendor Manager and the Authorized Purchaser.
CONTRACTOR PERFORMANCE
Performance management is the key to support of core outcomes and delivery of the greatest value to the people
of Oregon. The program has identified five key outcome areas that the Performance Standards within this
document support. These are:
1. Cost Management
2. Technology Management
3. Compliance and Risk Management
4. Relationship Management
5. Strategic Partnership
For each outcome area, Basecamp agreements outline performance criteria for each standard that are clear in
what is being measured and the method and frequency of review. Performance measurements are determined and
negotiated by the Basecamp Program and the awarded contractor, and are based on review of Basecamp
stakeholders, industry standards, and other contracting documents or third-party recommendations. These
measures once established are outlined in a Performance Summary Matrix. A template sample of a performance
summary matrix is provided below:
Performance
Objective
Performance
Standard
Target
Method of
measurement
Incentive (optional)
Green: .25% Rebate to be paid to
Agencies Quotes should Green: +/-2% ([Final Quote $]- Contractor
receive be within 5% Yellow: +/-5% [Original Yellow: None
accurate of original Red: >5% or Quote])/[Original Red: .25% Fee to be paid to
quotes estimate <-5% Quote] State
Green: Green: .10% Rebate to be paid to
Maintain >99.99% Site24x7 Reports (one Contractor
availability System uptime Yellow: ping per minute 24x7): Yellow: None
during all should be >99.89% # Down blocks / # total Red: .10% Fee to be paid to
hours >99.9% Red: <99.89% blocks State
Example of Performance Matrix Summary
The Basecamp Program may establish incentives based on performance measurements to help maintain overall
agreement performance. Incentives, methods of measurement, targets, and standards will be outlined in a
performance matrix summary, like the one in the table above, or set forth in the Basecamp agreement.
Performance Levels:
Performance is defined by the Performance Levels of the performance summary matrix below. Performance Levels
established by the Office of the State CIO are ”Exceeds Expectations,” “Satisfactory,” and ”Unsatisfactory.” These
Performance Levels are noted by the colors green, yellow, and red respectively.
Version 1.1 Page | 9
Exceeds Expectations: A contractor who sustains superior performance in relation to the
objectives and standards outlined in this document over the period of measurement. These
contractors are ones that provide the greatest value and whom we most wish to do continued
business with.
Satisfactory: A contractor who has an acceptable level of performance but does not significantly
exceed expected values in relation to the objectives and standards outlined in this document.
These contractors are providing the level of service we required when entering into the
agreement.
Unsatisfactory: A contractor who is performing poorly in relation to the objectives and standards
outlined in this document. A contractor who has an unsatisfactory rating undergoes an
improvement process. The Office of the State CIO will work actively to increase performance
through this process or find alternative contractors.
Requirements and special conditions to remain in good standing:
Maintaining good standing supports ongoing contracting with a contractor. For a contractor to be successful and
meet the Performance Levels expected through the Basecamp Program, the following conditions must be
satisfied:
Contractor submits data and dedicates the required and necessary resources as outlined in the Basecamp
price agreement and its performance terms
Contractor is available and participates in Performance Reviews within the periods of performance
determined by the Vendor Manager and Contract Administrator
Contractor meets or exceeds the satisfactory Performance Levels for all measures outlined in the
Basecamp performance terms
Contractor uses agreed upon forms and processes detailed in the Basecamp price agreement and
performance terms
In cases where these required conditions are not being met, the contractor understands it is in a state of Failure To
Perform. Should a contractor be in Failure To Perform, the state and contractor may engage in remediation
actions.
Performance Reviews and Escalation:
In an effort to reduce unnecessary burden for our contractors, as well as relieve undue administrative review, the
Basecamp Program has developed a contractor performance review based on anticipated risk and value to the
State and its stakeholders. Based on perceived risk and value the Basecamp Program has designed a scoring
system and anticipates to meet with contractors either:
Monthly
Quarterly
Semi-Annually
Annually
Version 1.0 Page | 10
Valu
e
Leveraged
(high value, low risk)
Quarterly or Semi-
Annual Review
Strategic
(high value, high risk)
Monthly Review
Routine
(low value, low risk)
Annual Review
Focused
(low value, high risk)
Quarterly or Semi-
Annual Review
Risk
Performance Reviews will look into collected feedback and data that represents information from prior reporting
periods. Additional review periods may be needed in cases of Failure To Perform. To limit instances of unnecessary
review, performance review dates and periods are subject to change in frequency based on:
Amount of annualized estimated usage: We factor in annual usage as a way to gauge stakeholder value
both by the number of engagements as well as the overall contract value. This reflects an understanding
that the impact of a poor performing contractor is greater when it affects more purchasers or where
higher dollars might be tied up.
Due diligence rating: We utilize our contractor maturity “Due diligence” rating as a proxy to contractor
maturity and the likelihood of incident related to contractors’ ability to service the price agreement.
Performance: We examine prior performance issues documented or observed by our purchasers or
included in our performance reviews to weigh the need for more frequent contractor check-ins.
History: New agreements need additional attention as there are sometimes growing pains and lessons to
be learned on both sides. We have created a sliding scale that recognizes the benefits gained from the
long-term servicing of our price agreements.
The contractor will receive information by means of a balanced scorecard and Performance Review document prior
to meeting for review. In instances of Failure To Perform, the contractor manager may work with the awarded
contractor to develop a mutually agreeable Performance Improvement Plan to document the course(s) of action
to return to satisfactory performance. Dates for remedy as well as review periods that monitor the progress and
achievement of satisfying the planned course(s) of action and results will be discussed and agreed upon before
reviews are closed.
Basecamp solicits feedback from its Authorized Purchasers. During Performance Reviews, this collected feedback
may be shared and be incorporated into the performance assessment and/or be flagged for further review. In
instances that require immediate attention, a Basecamp representative may contact the contractor and attempt to
broker performance and improved relations.
Version 1.1 Page | 11
In cases measured either though performance data or customer feedback, where the contractor and Vendor
Manager cannot reach agreement on remedies to meet satisfactory Performance Levels, or the contractor fails to
meet the conditions of the Performance Improvement Plan, the state may determine further escalation is needed
which may result in up to and including termination of the agreement.
Balanced Scorecards:
Balanced Scorecards provide a 360 degree view of contractor performance and are used to communicate with the
contractors on Basecamp agreements. This is useful for the contractors to understand where their performance
stands as a whole, and enables stakeholders to be better informed at a glance.
Awarded contractors are provided with a balanced scorecard before every performance review. When
performance is less than the standards outlined by the Basecamp Program the Vendor Manager may work with
you to develop a Performance Improvement Plan in an effort to return the awarded contractor to a state of
performance and avoid further need for escalation. Following performance reviews, Basecamp’s balanced
scorecards will be made available to Authorized Purchasers who can utilize that information to support their
purchasing decisions.
Due Diligence:
The Basecamp Program conducts a broad assessment of controls related to business processes, capacity,
management, operations, regulatory, judicial and financial situations in order to make procurement decisions and
drive maturation. Vendors are provided with a Due Diligence Rating of either Excellent, Fair, Poor, or Unacceptable
based on the vendors confirmation of these controls. Awarded contractors are provided a worksheet that intends
Version 1.1 Page | 12
to provide key information in relation to the Basecamp Program assessing contractor risk. This risk assessment is
central to our enterprise risk management strategy and helps ensure contractors establish and maintain the level
of maturity required to serve the state and its purchasing partners effectively.
Due diligence evaluations occur during the Performance Review meetings and are part of the Basecamp Program’s
considerations when determining the frequency of reviews and may require a Performance Improvement Plan.
Performance Improvement Plan:
In instances where a contractor is in a Failure To Perform, the Vendor Management staff may determine it is in the
best interests of the program to work with the awarded contractor to execute a Performance Improvement Plan.
The Performance Improvement Plan contains information related to the performance areas identified as being
unsatisfactory.
The purpose of the Performance Improvement Plan is to discuss, document, and plan changes that results in
measureable performance improvements. When filling out the Performance Improvement Plan, the Basecamp
team and the awarded contractor team up and collaborate to determine an appropriate response to the
unsatisfactory performance levels. The performance improvement plan includes the following details:
1. Statement of performance objective and why it’s important
2. A list of organizations who were effected
3. A record of the current measured performance level
4. Description of the performance discrepancy
5. Description of the expected performance
6. Reference to escalation clause or course of action
7. Action Plan filled out by the awarded contractor
a. Includes process and/or organizational changes to meet expected levels
b. Includes expected dates performance will meet expected levels
c. Contractor feedback section
8. Vendor Manager feedback of the Performance Improvement Plan
9. Signatures from the Vendor Management team and awarded contractor
The contractor is expected to reach out to each organization effected and share with them their plans to change
processes to improve performance outcomes in the future.
Following the period when renewed performance is expected to set in, the Vendor Manager reviews the
Performance Improvement Plan and re-measures the performance levels for the measures included in the plan.
The Vendor Manager then records whether the plan was met, not met, or whether the plan or measurement was
not applicable and the reason for that determination. If the plan was not met, or was not applicable, the Vendor
Manager determines a course of action that includes either a revised Performance Improvement Plan, a revised
measurement, or escalation.
Transparency:
Information regarding the Basecamp agreement, such as pricing, past purchasing, market related information,
contractor contacts, and aggregated performance related information is made available on our website
(http://oregon.gov/basecamp) for Authorized Purchasers to reference. In addition, we may publish or link to other
documents held either with the State CIOs office or Procurement Services, such as contract documents,
Version 1.1 Page | 13
amendments or notices. Publication of performance and contract information will help inform potential customers
and drive additional business to successful awarded contractor.
Our goal is to help you succeed and encourage additional purchasing from our Authorized Purchasers when you
perform well. Should you have concerns of how we are measuring your performance, want to suggest additional
measurements or changes, please speak with your Vendor Manager.
HELPFUL LINKS
Basecamp Program Homepage
Basecamp Vendor Page
Procurement Services
Oregon Cooperative Procurement Program
GovSpace Online Collaboration Tool
REFERENCE TERMS AND ACRONYMS
Enterprise Alignment Program: The Enterprise Alignment Program resides within the Office of the State Chief
Information Officer and enables the State of Oregon to execute business strategies to transform and optimize
business functions, information assets, application systems and infrastructure.
Enterprise Architecture (EA): Enterprise Architecture (EA) is a practice for conducting enterprise analysis, design,
planning, and implementation, using a comprehensive approach at all times, for the successful development and
execution of strategy. It provides a blueprint that defines the structure and operation of an organization. The
intent of an enterprise architecture is to determine how an organization can most effectively achieve its current
and future objectives.
Department of Administrative Services – Procurement Services (DAS-PS): An office of the Department of
Administrative Services Enterprise Goods and Services division that provides procurement leadership, oversight,
and training. This office also provides contract management services, oversees the Oregon Cooperative
Purchasing Program and the procurement authority to establish the statewide agreements for the Basecamp
program. The Information Technology business center within DAS-PS houses the IT Procurement Strategists of
the Basecamp program.
Office of the State Chief Information Officer (OSCIO): The Office of the State Chief Information Officer (OSCIO) is
an office within the Department of Administrative Services that provides statewide IT leadership by maturing
enterprise technology governance, leveraging investments in shared services, ensuring transparency and
providing oversight. This organization houses Basecamp’s Vendor Management Program within its Enterprise
Shared Services division.
Technology Reference Model (TRM): The Oregon Technology Reference Model (TRM) is a general tool for mapping
technologies to business and technical capabilities; it is maintained by OSCIO Enterprise Alignment program to
support a variety of efforts such as “Basecamp” for Strategic IT Sourcing, Architectural Assessments for IT
projects, Enterprise Technology Standards and Future State Reference Architectures.
Version 1.1 Page | 14
Incentives: Incentives are monetary or non-monetary payments or concessions that encourage an increase in
performance.
Method Of Measurement: A detailed description or formula of how the Performance Objective is measured.
Failure To Perform: A state in which a contractor has not met agreed upon Performance Levels detailed in the
Performance Levels section of the performance work statement.
Performance Improvement Plan: A document capturing details of a contractor’s Failure To Perform to the
standards set out within the Performance Work Statement or Price Agreement, as well as a plan and timeframe
for a contractor to reach a state of performance agreed upon by the contractor and the contractor manager.
Performance Measurement: A data point that demonstrates the state of performance as it relates to a
Performance Standard and Performance Levels.
Performance Objective: A desired outcome stated within the performance work statement and from which
Performance Measurements are derived.
Performance Review: A meeting between the contractor manager and the contractor, that may include other
parties, in which the contractor manager and contractor discuss the contractor’s current and future performance.
In cases of contractor’s Failure To Perform, a Performance Improvement Plan is reviewed. This meeting occurs
following the receipt and analysis of required data as they relate to Performance Measurements.
Performance Standard: The established level of performance needed to satisfy the Performance Objective.
Performance Levels: The Performance Levels outline thresholds in which a contractor is performing below, within,
or above the expected Performance Standard.
Performance Review Schedule: A document that outlines the criteria used to determine the frequency of a
performance review. This document will be used when scheduling review dates.