Innovations in State Government:
Success Stories
Suma Nallapati, Secretary of Technology &
State Chief Information OfficerGovernment Technology & CA Technologies Virtual Summit
About OIT
Enterprise provider of IT
services
Serve ~26,000 state
employees and 17 state
agencies
Support ~30,000 end-user
computing devices and ~1,200 mission & business critical
systems
500,000 uninsured
Coloradans
3 month application
window
NO extra staffing to
make eligibility
determinations
Our Challenge
After 50,000 hours of
coding & 16,000 hours of
testing:
Eligibility
determinations made in
45 minutes instead of
45 days
Real Time, Real Solutions
It Begins With a Vision
Interconnect various
systems, databases, and
reporting mechanisms to
deliver business solutions
through workflow
automation and processes to
enable a consistent
customer experience
Behind the Scenes
Integrating existing applications and
building:
Workflows
Automated notifications
Ticket Management
Defining:
Processes
Business Outcomes
Configuration Linkages
Many Project Components
Current areas of focus:
Service Desk
On-Boarding Workflow
Asset Life Cycle
One Touch Portal