Answers for life.Unrestricted © Siemens Healthcare Diagnostics Inc. 2015 All rights reserved.
ADVIA 360, 560, and 560 AL HematologySystems: Correlation Results
Sue Mead, Global Hematology Marketing
Unrestricted © Siemens Healthcare Diagnostics Inc. 2016 All rights reserved.
Table of Contents
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Page 11-12
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Page 15-16
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Early Adopter Customer Survey
Early Adopter Engineer Survey
Norway ADVIA® 560 AL System Results
Italy ADVIA 560 AL System Results
Germany ADVIA 560 System Results
U.S. ADVIA 560 System Results
U.S. ADVIA 360 System Results
Contact Information
A91DX-HHS-151495-GC1-4A00 Global Hematology Marketing
Unrestricted © Siemens Healthcare Diagnostics Inc. 2016 All rights reserved.
Early Adopter Customer Survey
Page 3
Customer Survey: New System Design
Germany:ADVIA 560
System
Italy:ADVIA 560 AL
System
Norway:ADVIA 560AL System
How would you rate the following new design of the system as it relates to (1 = dissatisfied, 4 = satisfied): Rate 1-4 Rate 1-4 Rate 1-4
Rate the ordering of reagents and consumables. 2 N/A N/A
How satisfied are you with the Operator’s Manual? 3 4 4
How satisfied are you with the instrument’s performance? 3 4 4
How satisfied are you that you received the right amount of training to run the instrument? 4 4 4
Customer Survey: Software
Germany:ADVIA 560
System
Italy:ADVIA 560 AL
System
Norway:ADVIA 560AL System
How would you rate the ease of use of the following (1 = dissatisfied, 4 = satisfied): Rate 1-4 Rate 1-4 Rate 1-4
Rate your overall satisfaction with the analyzer 3 4 4
Intuitiveness of the icons 4 4 4
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Early Adopter Customer Survey (Cont.)
Page 4
Customer Survey: Assays
Germany:ADVIA 560
System
Italy:ADVIA 560 AL
System
Norway:ADVIA 560AL System
Please rank the assay performance in terms of (1 = extremely dissatisfied, 4 = extremely satisfied): Rate 1-4 Rate 1-4 Rate 1-4
Accuracy and precision N/A 4 4
2-D barcode and the ability to scan in the reagents, controls, and calibrators 1 4 1
Customer Survey: Maintenance
Germany:ADVIA 560
System
Italy:ADVIA 560 AL
System
Norway:ADVIA 560AL System
Please rate the maintenance procedures (1 = dissatisfied, 4 = satisfied): Rate 1-4 Rate 1-4 Rate 1-4
Daily maintenance procedure 4 4 4
Weekly maintenance procedures 3 4 N/A
Removal / replacement of waist containers 1 4 N/A
Please rate the workflow optimization and usability software:
Messages provide sufficient information to resolve any issues encountered 3 4 3
A91DX-HHS-151495-GC1-4A00 Global Hematology Marketing
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Early Adopter Customer Survey (Cont.)
Page 5
Customer Survey: Reliability
Germany:ADVIA 560
System
Italy:ADVIA 560 AL
System
Norway:ADVIA 560AL System
How would you rate the system’s reliability in terms of (1 = dissatisfied, 4 = satisfied): Rate 1-4 Rate 1-4 Rate 1-4
Ability to operate without having to re-start the system / system breakdown frequency 4 3 4
The ability to troubleshoot based on the flags and events that can be seen in an event log 3 4 4
Customer Survey: Summary
Germany:ADVIA 560
System
Italy:ADVIA 560 AL
System
Norway:ADVIA 560AL System
Please rank your overall satisfaction level regarding the following (1 = extremely dissatisfied, 10 = extremelysatisfied):
Rate 1-10 Rate 1-10 Rate 1-10
Operator interaction with the system hardware 9 7 9
The productivity and performance of the ADVIA 560 System 9 10 10
System reliability 9 8 10
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Early Adopter Engineer Survey
Page 6
Service Engineer Survey
Customer Service Engineer Questions Germany Italy U.S.
Is the service software easy to use? Yes Yes Yes
Do the error codes give help in troubleshooting? N/A N/A Yes
Are all the areas of the instrument on which you must work easily accessible No Yes Yes
Is the service documentation available and accessible? Yes Yes Yes
Are service documentation and tools adequate? Yes Yes Yes
Can the systems be ordered and shipped correctly? Yes Yes Yes
Are spare parts orderable and available? Yes Yes N/A
Can the system be installed correctly? Yes Yes Yes
Do you feel that you are adequately trained to install, troubleshoot, and repair? No Yes Yes
Are TAS’s adequately trained to configure , troubleshoot, and escalate issues? Yes Yes Yes
Is the escalation process in place and does it work? Yes N/A Yes
Are the customers adequately trained? Yes N/A Yes
Was customer training content adequate or do customers need more to it? Yes N/A Yes
Have the comments from the Installation Ratings Reports been communicated to appropriate functions and are there any significantissues that would prevent full release?
Yes/No N/A N/A
A91DX-HHS-151495-GC1-4A00 Global Hematology Marketing
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Norway: ADVIA 560 AL System Results
Page 7 A91DX-HHS-151495-GC1-4A00 Global Hematology Marketing
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Norway: ADVIA 560 AL System Results (Cont.)
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A91DX-HHS-151495-GC1-4A00 Global Hematology Marketing
Unrestricted © Siemens Healthcare Diagnostics Inc. 2016 All rights reserved.
Italy: ADVIA 560 AL System Results
Page 9 A91DX-HHS-151495-GC1-4A00 Global Hematology Marketing
Unrestricted © Siemens Healthcare Diagnostics Inc. 2016 All rights reserved.
Italy ADVIA 560 AL System Results (Cont.)
Page 10
WBCWBCWBC HGBHGBHGB MCVMCVMCV
PLTSPLTSPLTS NEUTSNEUTSNEUTS LYMPHSLYMPHSLYMPHS
A91DX-HHS-151495-GC1-4A00 Global Hematology Marketing
Unrestricted © Siemens Healthcare Diagnostics Inc. 2016 All rights reserved.
Germany: ADVIA 560 System Results
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Germany ADVIA 560 System Results (Cont.)
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WBCHGBMCV
PLTS NEUTS LYMPHS
A91DX-HHS-151495-GC1-4A00 Global Hematology Marketing
Unrestricted © Siemens Healthcare Diagnostics Inc. 2016 All rights reserved.
U.S. ADVIA 560 System Results
Page 13 A91DX-HHS-151495-GC1-4A00 Global Hematology Marketing
Unrestricted © Siemens Healthcare Diagnostics Inc. 2016 All rights reserved.
U.S. ADVIA 560 System Results (Cont).
Page 14
WBCWBCWBC HGBHGBHGB MCVMCVMCV
PLTS NEUTS LYMPHS
A91DX-HHS-151495-GC1-4A00 Global Hematology Marketing
Unrestricted © Siemens Healthcare Diagnostics Inc. 2016 All rights reserved.
U.S. ADVIA 360 System Results
Page 15 A91DX-HHS-151495-GC1-4A00 Global Hematology Marketing
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WBC HGB MCV
U.S. ADVIA 360 System Results (Cont.)
Page 16
PLTS GRANS LYMPHS
A91DX-HHS-151495-GC1-4A00 Global Hematology Marketing
Unrestricted © Siemens Healthcare Diagnostics Inc. 2016 All rights reserved.
Contact Information
Sue MeadGlobal Hematology MarketingSiemens Healthcare Diagnostics
Phone: +441189699384Mobile: +447921247262
Email:[email protected]
Page 17 A91DX-HHS-151495-GC1-4A00 Global Hematology Marketing