W H E N B O O K I N G A VA C A T I O N R E N TA L5 Q U E S T I O N S T O A S K
# 1 . I S T H E R E A R E N TA L A G R E E M E N T ?
Review the terms & conditions carefully. If in doubt, check with the state and/or local municipality to confirm
whether the manager or owner has a business license and is paying lodging taxes.
# 2 I F I H AV E Q U E S T I O N S D U R I N G M Y S TAY, D O I H AV E S O M E O N E I C A N C A L L
F O R A S S I S TA N C E ?
Established companies will offer an emergency guest services contact that guests can call 24 hours a day, seven days a week, for questions, maintenance issues, and more.
# 3 H O W D O I K N O W I F I ’ M G E T T I N G R E L I A B L E S E R V I C E S A N D FA C I L I T I E S ?
Look for third-party endorsements on vacation rental websites, including membership in industry associations like the Vacation Rental Managers Association, Better Business Bureau (BBB) and
local tourism or property management groups. You can also request and evaluate past guest reviews, comments and
references.
# 4 H O W D O I M A K E A R E S E R VAT I O N ?
You should be offered standardized, secure phone and/or Internet reservations systems, with the ability to accept major credit cards. Security
deposits can also be expected.
# 5 S H O U L D I G O W I T H A P R O ?
Choose a professionally managed vacation rental to ensure you’ll get consistent hospitality services and quality assurance
standards, as well as professionally cleaned and managed homes, ongoing & objective inspections and concierge type
services that provide destination expert advice.
B R O U G H T T O Y O U B Y:
Brittany Thompson of Virtual Resort Manager
&Vacation Rental
Managers Association
Connect with Brittany: www.virtualresortmanager.com
facebook.com/virtualresortmanager @brittanyleat
Connect with VRMA: www.vrma.com
facebook.com/TheVRMA @vrma