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Pramod Kumar
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CHIEF SECRETARYS
EMPOWERED COMMITTEE
Recommendations
are sent
periodically
Recommendation Action taken report
PGRC
Chairman
Members 4
Member Secretary 1
Secretary 1
ORGANISATIONAL STRUCTURE OF THE COMMISSION
ABOUT PUNJAB GOVERNANCE REFORMS COMMISSION (PGRC)
INSTITUTE FOR DEVELOPMENT AND COMMUNICATION (IDC),2011
Task groups
Task group 1
Basic Civic Services
and Civic
Regulatory Services
Task group 2
Social Security and
Welfare Programme
Task group 3
Access to Social
Development
Task group 4
Police Reforms and
Access to Police
Services
Task group 5
Institutional
Framework for
Delivery of Services
Task group 6
Access to
Education
Public hearing Public suggestions
Meeting with Political
leaders, legislatures,
political activists
Interaction with
representatives of industries,trade, labour, farmers, unions,
associations, etc.
Interactions
with NGOs
Stakeholder
meetings
Adv. Suggestion
boxesNet
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APPROACH
Reports were prepared periodically by the Commission and
the Government prepared action-taken reports
simultaneously.
Task groups set up for specialised functions. Task group had a
Chairperson nominated by the Commission and a Member
Secretary appointed by the Government.
Chief Secretarys Empowered Committee constituted
exclusively to deal with the recommendations only.
Empowered Committee to prepare an action-taken report and
submit it to the Commission in a time bound manner.
Interface with stakeholders, regulators, functionaries and
citizens
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BOUNDARY CONDITIONS FOR ENGAGED GOVERNANCE
Engaged governance means politically more engaging and
developmentally more equitable. Enabling conditions to achieve
this was to empower citizens. To put in the words Hannah Arendt,
Right to have Rights.
The Commission was guided by four broad boundary conditions.
To reduce the mistrust between the citizens and the government.
Secondly, to protect dignity of citizens by identifying spaces, policies,
processes and practices which perpetuate undignified exchange
between the citizens and the state.
Third, to amend procedures to meet productivity deficit.
Lastly, to build capacity of citizens to participate in decision-making
with Right-Based Approach
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TRUST DEFICIT
To eliminate all those procedures which make right to
identity a citizen restrictive. Elimination of Affidavitsunless required by law.
Local inventions 86
Total affidavits annual submitted (Approx) 30 lacs @
Rs. 200 per affidavit = Rs. 600 crores
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Nature of exchange between citizens and administration
Exchange undignified and corrupt
Police 58.32
Revenue 44.05
District Collector 41.86
Exchange corrupt but Dignified
Electricity Board 36.53
Dignity Deficit
Health 36.33
Education 35.74
Bank 34.70
Irrigation 34.20
Animal Husbandry 33.75
To reverse this trend, the Commission made recommendations to
strengthen internal accountability and to make these departments
directly accountable to the citizens.
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Existence of effective complaint redressal system againstworking of Government/Public agencies
Responses Frequency Percent
Yes482 32.13
No
Dignity Deficit
Most of the respondents were of the view that there was no system ofredressing complaints. Around one-third did mention the multiple
grievance redressal available ranging from political leaders to
judiciary to consumer forum etc.
.
Total1500 100.00
Source: PGRC Survey, 2011
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POLICE REFORMS FOR RESTORATION OF CITIZEN
DIGNITY
The new institutional mechanism branded as Saanjh is
distinct on three counts;
a) It has been modelled as a platform for community police
b) to function as a non-formal forum for resolution of conflicts,
domestic disputes, economic discords and social unrest;
c) To provide a transparent institutional mechanism to hold police
accountable for their misconduct.
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REVENUE REFORMS FOR MORE DIGNIFIED EXCHANGE
The government has established around 116 Fard Kendras
to provide comfortable and easy access to revenue
Dignity Deficit
,
available for majority of districts, simplified process for
settlement of contested mutations, withdrawal of
discretionary powers of tehsildar regarding calculation of
construction cost and its replacement with flat rate have
been implemented.
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A third set of prerequisites relates to the productivity,
i.e. to engage people with the system in a productive
manner.
Productivity and Participation Deficit
The fourth boundary conditions was to transform these claims relating
to exchange between the citizens and the public functionaries from
patron-client or Ria Mai Baap to Public Servantscitizen partnership,
the Commission proposed to empower the citizens through a legislation
titled Punjab Right to Services Act, 2011.
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WHY RIGHT TO SERVICE ACT?
Sixty-four years after independence
Citizens were not trusted by the government.
Services were provided as doles orkhirat. And citizens were treatedlike Ria and administration as Mai Baap.
Bribes and corruption became rampant and blatant
No institutional system of complaint redressal.
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Convergence of Engaged Governance with e-governance
Trust Dignity Productivity
Accountability Transparency Efficiency
INSTITUTE FOR DEVELOPMENT AND COMMUNICATION (IDC),2011