Informationalise™ your ICT 1
Collaborative ICT Management
Whole of Enterprise Approach
20 December 2012 – Iain Wicking
Informationalise™ your ICT 2
Informationalise™ your ICT (Methodology)
Visualise your ICT landscape
Strategise your ICT future
Optimise your ICT plans
Realise your ICT implementation goals
• Know exactly what you have and
all interdependencies!
• Determine your strategy! Take
advantage of the most effective
and emerging technologies!
• Ensure business value drives your
ICT implementation plan!
• Deliver business value with ICT
programs and projects!
Informationalise™ your ICT 3
The Need for Enterprise wide ICT Visibility
ICT Visibility is critical to ICT decision making
effectiveness:
• Being able to “visualise” the “problem” is crucial to
identifying a feasible solution set and therefore the optimum
solution, the Vision
• “If you don’t know where you’re going, any road will take you
there”
• Defines the starting point for any ICT Transformation
initiative vi a ‘fact base’
• “Map our journey for start to finish with defined checkpoints along
the way”
• Humans are predominately “visual” beings, therefore
visibility is fundamental to our communication effectiveness
• “Seeing is believing”
• “Promotes buy-in to the vision”
Unfortunately, most
ICT decisions are
made with incomplete
information, then we
wonder why things
go awry !!!
Multiple Meanings - No common descriptions ,
etc
Fragmented ICT Approach –
Different Methods, etc
Siloed ICT Ops and
Planning by BU
ICT
Policy
X
X
X
Informationalise™ your ICT 4
Windchill Supported ICT Program Management Office
• Establish new approach manage ICT
relationships - Program Management
Office (PMO) to:
• Develop a whole of organisation
view of ICT to:
• Prevent outsourcing failures in
service delivery;
• Enhance project execution
enterprise wide;
• realise expected value via SLA's and
KPI's;
• Suppliers also need to be managed
throughout the total lifecycle of the
commercial relationship, not just
when striking or ending a deal.
Contract Management
Vendor Management
Contract NegotiationsCompliance
Cost Reduction
Informationalise™ your ICT 5
ICT Project Management Office
The Windchill supported PMO is 'centre led' managing/facilitating
contracts across three areas:
• Strategic Relationship – Aims to understand all parties’ businesses
and challenges, and through this, agree on common objectives with
shared KPI's;
• Service Delivery – governs and monitors project delivery with any
issues escalated appropriately – the one best way, and;
• Commercial Management – verifies that obligations are being met
by both parties and manages contractual consequences, whether
they are rewards based on KPIs being met, or penalties for non-
delivery.
Informationalise™ your ICT 6
Linking ICT Strategy, Planning and Execution
ICT
Operation
ICT Delivery
ICT
Planning
ICT
StrategyBusiness
Strategy
ICT Planning
ICT Execution (Windchill)
ICT Strategy (planningIT)
Linking ICT Strategy and
Planning to Execution
Informationalise™ your ICT 7
1 – Understand
and explore
5- Manage and
deliver
2 – Review and
refine opinions
3 – Decide to
invest
4 – Procure a
solution
6 – Review and
learn
This underpins and delivers an effective and efficient decision making
cycle for ICT.
Our Approach – Informationalise™ Your ICT
Learning's
pla
nnin
gIT
Win
dchill
Informationalise™ your ICT 8
Orchestration of Information
Report
Create (Program,
Project mapped
against cost, GL
and Project
codes
Upload Project
View
Adjust
Plan
Complete Project
Update ICT
fact base
ICT planning
lifecycle
Portfolio, Program and
Project Services
ICT Planning Metadata’ Program and Project Metadata’
Run ProjectPolicy to Execution
WindchillplanningIT
Back Office Systems
Updated
Support Systems and
Repositories
Time sheeting
Material Inputs
(software,
hardware, etc)
Budgets/
GL Codes
Project Codes
Informationalise™ your ICT 9
A ‘Centre Led’ Approach
Cross Organisation
ICT strategy and
policy
Center led ICT
Approach
All ICT Management
Processes are high quality
and uniform across an
organisation
Information is
continually captured
and reused
ICT Strategy
& Policy
ICT operations and
planning
ICT Information Capture – the one Best
Way
Consistent meaning - ICT Templates, content,
forms, business docs, etc
Po
licy A
dh
ere
nce
Effe
ctive
In
form
atio
n M
an
ag
em
en
t
Line of Sight Global ICT Policy
ICT Responsible Staff in
each Business Unit Single system of record keeping for ICT (‘face base’)
Informationalise™ your ICT 10
Assign the right functionality to each role involved in the ICT process
Dem
an
ds
Bu
dg
ets
IT Planning Inventory (‘fact base’)
Enterprise Strategy & Master Planning
Business
Demand
Management
Application
Architecture
Management
Program
Portfolio
Management
Enterprise Architecture Management
Value Management (Governance)
ICT Collaboration on a Global Basis
Informationalise™ your ICT 11
planningIT ‘Cockpit’
IT FINANCE MANAGEMENT
Project Management
Application Lifecycle
Management
Change and Configuration Management
IT Asset Management
IT Service Management
Operational Financial
Management
IT Delivery and
Operations
Risk Mitigation Management
Pla
nn
ing
pro
jects
an
d a
rch
ite
ctu
reP
olicy
Sta
nd
ard
s
Pro
ject s
tatu
s r
ep
ort
sD
ep
loye
d a
rch
ite
ctu
reM
etr
ics
Business
Development
& Business
Operations
Bu
sin
ess S
trate
gy
De
ma
nd
sS
erv
ice
Re
qu
ests
Ro
ad
ma
p U
pd
ate
sS
tatu
s/M
an
ag
em
en
t Re
po
rtsS
erv
ice
Offe
ring
/Re
c.
BUSINESS RELATIONSHIP
MANAGMENT
IT PLANNING ENTERPRISE ARCHITECTURE
MANAGMENT
Capability Management Target Architecture Design
Scenario Management
Project and Release
Design
Project Portfolio
Governance
Demand Management
Business IT
Synchronisation
Business Strategy
Validation
Business IT Planning
IT RISK MANAGEMENT
Application Portfolio
Governance
Application Portfolio
Analysis
Technology Portfolio
Governance
Information Portfolio
Governance
Cost Driver AnalysisOPEX Optimisation
Investment Optimisation
Project Risk Management Application Risk Management Data Risk Management
Informationalise™ your ICT 12
Application
Component Lifecycle
Applications
Platform
Application
centric
Information Flows
Program Portfolio
Analysis
Investment Cost
over the years
Prioritisation
Project Schedule
Browse Model
Business Processes
Business Objects
Sub-Capabilities
Application
View
Portfolio View
(Projects, Investments,
etc)
Business Objects,
Processes, Model, etc
The planningIT system already contains a world’s best practice ICT
metadata model.....
Comprehensive View of ICT (Examples)
Informationalise™ your ICT 13
Project
Portfolio
Analysis of
Workstream
Identify Highest Growth Projects with Shortest ROI projects Instantly. Swift
evaluation on Work Stream Projects (eg. Shortest ROI project vs Cost) and Instant
view of existing system landscape
Existing
System
Landsacpe
Architecture
Diagram
Project
Schedules
Handover to Windchill Foundation to create
Program and Projects – these are completed
and the changes are updated in planningIT
Program/Project Release to Windchill