Overleven in een wereld van FinTechs
Nieuwjaarsbijeenkomst18 januari 2017Pascal Spelier
www.finno.nl
Overleven in een wereld van FinTechs
New generation settingnew standards for banking
Three drivers for change
Changingcustomer behaviour
New technology
Changingregulations &
legislation
Gen Y drives importance of digital
“Yes, they’ve got WiFi here”
Digital praying in a churchin France
Source: Clayton Christensen (Harvard)
Performance
Time
Performance improvementmainstream
Potentially disruptive technology
Disruptive technologies move up market and eventually displace competitors
Performance
Time
Disruptive technologies move up market and eventually displace competitors
Dvd per mail
Digital movies
Digital series via Ps3/4, Xbox, tablet
Source: Clayton Christensen (Harvard)
Customer Distribution / Front Office
Manufacturing / Back Office Market Infrastructure
Individual
Institution
Inve
stin
g /
Wea
lth M
gmnt
Pers
onal
Sa
ving
sLe
ndin
gCa
pita
l Ra
ising
Source: based on illustration ‘Financial Services Value Chain Supermarket Age’ by Doug Nelson
Paym
ents
= flow of capital
De huidige waardeketen staat onder druk…
Customer Distribution / Front Office
Manufacturing / Back Office Market Infrastructure
Individual
Institution
Inve
stin
g /
Wea
lth M
gmnt
Pers
onal
Sa
ving
sLe
ndin
gCa
pita
l Ra
ising
Source: based on illustration ‘Financial Services Value Chain Next Gen’ by Doug Nelson
Paym
ents
…en financiële diensten worden ontvlochten
Independent, digital front ends API-driven middle- and back office
Electrification of market infrastructure
Independent , digital front ends and middle- and back office
“Banks keep looking for this big competitor who is going to take them on end to end, and that’snot going to happen.
We’ll see death by 1,000 cuts of the banking industry, a chipping away.”Brett King– bestseller author and CEOMoven
‘s-Werelds grootste bedrijf op het gebied van accommodaties heeft geen
geen kamers
’s-Werelds grootste retailer heeft geen
voorraad
‘s-Werelds grootste taxibedrijf heeft geen taxi’s
GROUP #001:Brighton Sea Swimmers
‘s-Werelds grootste verzekeraar heeft geen risico’s op de balans?
“Waarom zou de grootste bank ter wereld geen bedrijf kunnen zijn zonder leningen op zijn balans?” Ralph Hamers – CEO ING
It is not the strongest of the species that survives,
nor the most intelligent that survives.
It is the one that is the most adaptable to
change.- Darwin -
Functions of Financial Services
11 Clusters of Innovation
Based on a framework used in the World Economic Forum report ‘The Future of Financial Services’
*
*) All crowdfunding-, peer-to-peer- or market place lending platforms could also be placed in the ’Investment Management’ slice
*
V1.4
Dutch FinTech Landscape
Challenging the Incumbents
V1.4 | Jan. 2017www.finno.nl
New payment services will result in changingcustomer behaviour andcryptocurrenciesmay radically streamlinethe transfer of value
140,8 miljarddebet card transacties
62,7 miljardcredit card transacties
Al kennis gemaakt met de Bunq experience?
Meanwhile: incumbents behaving like FinTech
Pay Pay
Disruption in banking will be most imminent;
but the greatest impact of disruption is likely
to be felt in theinsurance sector
Credits:YvonneKroese
Meten is wetenQuantified Self
Internet of thingsVan zelf naar vanzelf
New lending platforms are
transforming credit evaluation and
loan origination
In Europe the non-bank lending share for corporates is increasing
Source: based on Cour-Thimann and Winkler (2013), with updated data Eurostat, ECB, Federal Reserve System.
MUNT Mortgages invests pension money directly into the mortgage market
FinTech startup Jungo brings crowdlendingto the Dutch mortgage market
Interest%
Mortgagesaccording to*:
80%institutional investors
interest %
Senio
r mor
tgag
eco
llate
ral Junior m
ortgagecollateral
20% crowdlenders
* example, interest levels are indicative
Jungo combines institutional funding withcrowdlending
bijBouwe provides online mortgages withinstitutional investors funding
Crowdfundingplatforms are widening access to capital and create a venue for investors looking for a
interesting financial return
Pre-seed Fase Seed Fase Start Fase Groei Expansie Restructuring
Crowdfunding
• Equity based crowdfunding
• Reward based
• Donations
Marketplace lending
• Crowd lending • Debt-based crowdfunding• Peer-to-peer lending
• Informal Finance
Alleen groei en expansie:
Start, groei en expansie:
Rabo & Co
Crowdfunding wordt steeds populairder, maar is nog steeds een druppel op een gloeiende plaat
Robo-advisors are improving accessibilityto sophisticatedfinancial management and creating marginpressure, forcing traditional advisors to evolve
Smarter andfaster machinestransform capitalmarkets
The future marketeer is a nerd with empathy
Privacy as a currency
Source: online survey Edelman ‘Brandshare’ 15.000 respondents in 12 countries
Privacy as a currency
Overleven in een wereld van FinTechs
Zorg dat je online vindbaar bent
Werk samen met ‘leveranciers’ die hun processen efficiënt hebben ingericht
Ga zelf online*
* daarmee bedoel ik niet de eigen website
Ontwikkel in samenwerkingsverband ‘de financieel adviseur in een app’
Overtref de verwachtingen van uw klant
Prijs
Product
Service(Digitale) Klantbeleving
De weg naar loyale klanten
‘Commodity’ Onderscheid door toegevoegde waarde
De weg naar loyale klanten verloopt via het hart
“Computers personalize, humans make it personal;
Computers predict, humans surprise;
Computers deliver, humans overdeliver;
Computers confirm, humans smile.”
It is not the strongest of the species that survives,
nor the most intelligent that survives.
It is the one that is the most adaptable to
change.- Darwin -
PascalSpelierChiefInspiration Officer
FinancialServices
Mobile:+31(0)[email protected]
Thank you!@spelier
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