, , , 2010-2013
& 29-11-2013
&
1
1
1 ...................................................................................................................... 1
2 ................................................................................................................... 2
3 ................................................................................................................... 2
4 .................................................................................................................... 2
5 ........................................................................................................................... 3
5.1 .......................................................................................... 3
5.2 ............................................................. 3
6 20102013 ...................... 5
6.1 ................................................................................................................ 5
6.2 .................................................................................................................. 5
6.3 ......................................................................................... 5
6.4 .............................................................................................................. 6
7 ............................................................................ 7
8 ............................................................................ 9
9 .......................................................................................... 11
9.1 ..................................................................................... 11
9.2 Digital Era: ................................................................ 12
9.3 ....................................................................................... 14
9.4 Startups ................................................................................................................... 15
9.5 ................................................................................ 16
10 ............................................................................................................ 17
11 .................................................................................................................. 18
11.1 .................................................................................... 18
11.2 2012-2014 ........................................................................... 18
11.3 .............................................................................................. 18
11.4 Doing Business 2014 ................................................................................................ 19
11.5 Digital Agenda Scoreboard 2012 ............................................................................. 19
12 .......................................................................................... 20
12.1 .............................................................................................. 20
12.2 ............................................................................................ 21
12.3 ........................................................................................................... 24
12.3.1 : .................................................................... 24
12.3.2 / :...................................................................... 24
&
2
2
1: , . , : EITO IDC, , 10/2013. ..................................................................................... 18
2: 2012 2014 ( %). : european economic forecast, 2013 .............................................................................................................. 18
3
1: 2013.............................................................. 18 2: Source Doing Business. Greece Made Starting A Business Easier In 2012/2013 By
Introducing A Simpler Type Of Limited Liability Company And Abolishing The Minimum Capital Requirement ................................................................................................. 19
3: Digital Agenda Scoreboard 2012 European Commission ............................. 19
4
, , , , , ,
&
3
5
5.1
(), 1, (, , ), , , , / . , , , 2. , . , cloud computing . , , , 3.
, . 2.000 , 70.000 4.
5.2
4,5% , 3,8% 5. , 20% 2008-20126. 1,368 2012, 7.
, , IT Governance8, . , , .
, , .
, : , ,
1 (OECD) 2 [OECD, 1998] : , . 3 [, 2013] .12 4 [ ., , 2013] 5 [Alexandropoulou B., US Com. Serv., 2012] 6 [AHK, 2013] 7 [EITO-, 2013] 8 Information Technology Governance (IT Governance): . : http://www.cio.com/article/111700/IT_Governance_Definition_and_Solutions
&
4
clusters9, StartUps , , 10.
9 , , , . 10 [, 2013] .16
&
5
6
20102013
, 2010-2013 21,24%. 11. [ 1]
6.1
, , , , ' . , , , . , . , . tablets , 105,9% 2012.
, 2010 730 ., 2011 540 ., ( 26,1%) 2010-2013, . 2012 , (3,1%), 523 .. 2013, 6,4%, 490 .. , 2010-2013, 32,9%.
6.2
. , CRM, SCM, ERP . , .
, 2010 284 ., 2011 263 ., 7,5%. 2012, , 9,3%, 238 .. 2013 7,2%, 221 .. , 2010-2013, 22,1%.
6.3
, . , 12. , , . , outsourcing , .
, 2010 , 866 .. , 2011 816 .,
11 [EITO- , 2012/13], [EITO- , 2013], [EITO- , 2013/14] 12 [. , , 14-10-2013]
&
6
5,8%. 2012, , 3,8%, 785 .. 2013, 770 ., 1,9%. , 2010-2013, 11,1%.
6.4
, 15,99%. 34,73%. . 13. , . smartphones.
, 12,84%. , . , , . , , . 2013 2012, .
13 [, 2013] : , , 2011 ( 630 . ). , 34.000 , , , .
&
7
7
. , , , . , .
2010 14, ( ), 15, ( , , ) . ( ) . , , . (, , ) . .
, ( , , , .). , , , 16. , 17.
18, , , :
96 148 2012-201319, ()
14 15 : 2009, 2012 2012. 16 [, 2013]: , , . 17 [, 2013]: 4 2012. 18 [Schwab K., World Economic forum, 2013-14] 19 [Schwab K., World Economic forum, 2012-13]
&
8
200120, .
, 21 , . , , 22, .
20 [Schwab K., World Economic forum, 2012-13]: 31 2001 96 2012. 21 [Transparency International, 2012]: 94 174 2012, , (Corruption Perceptions Index) 22 [ news-34, 2010]
&
9
8
, . 23.
6,67 , 3,1% 24. . 2012 32.000 , 25 .
, 55% 26. , EURES27, 282930. , , 31 24% , 26% 32, .
, 2015 900.000 3334 , 120.000 .
, 35, 14% (2013). , IT 7 , skills gap, , soft skills36 .
, , 1 3 37. 38% , . , outsourcing38. , , , .
, , , . , , hard skills .
23 [ news38, 2011]: . N. Kroes .. 24 [European Commission Empirica, 2013] 25 [CIKLUM EITO, 2012]: 152 . 2012. 26 [ICF GHK, European Commission, 2012] 27 European Employment Services (EURES) 28 [Social Europe, European Commission, 2012]: talent shortages European commission 29 [Europarl, 2013] 30 [Manpower Gr., 2013] 31 high-level ICT skills 32 [Digital Agenda Scoreboard, 2013] 33 [Digital Agenda Scoreboard, 2013] 34 [European Commission Empirica, 2013]: 300.000- 800.000 35 [, 2013]: 2008, 27,3 % 15-74 . 36 Soft skills , , , . 37 [Manpower Gr.-, 2013] 38 [, 2013] . 6
&
10
, 2007-2012 39. , , .
, , . / (), () , . (, ).40 41 42. , , . . , , , . .
, 43 . .
39 [ICF GHK, European Commission, 2012]: : 2005-2006. 40 [ ., 2004]: . 260: . 41 ( / & 1979 (.. 779/ 230/ 03-10-1979) 42 .. 44/2009, 58/8-4-2009 43 . 4186: . . 193, 17 2013.
&
11
9
2012, 2014 2013. , , 2012, 6% 2013 4,2%. .. 2013 201444. [ 2]
Doing Business 201445 72 189 . , 2013, 6 185 2012, 22 . 28 , , . , 46.[ 2]
9.1
2012 2012 2013 , 2014 . , , . .47 , 48, 2014, 2015. 2014 , 1,1% 2013. , , , . [ 1] , , $2,24 , 5% 201349.
, 50 . 4,5% 2014. , , . 2014, 1,1% 2013 , 2013, 3,1% 2012, 2014 4,8%51.
T Europe 2020, 2010, 52. . 53 [ 3].
44 [, 7-11-2012] 45 , 19-10-2013 46 [, 30-10-2013] 47 [AHK, 2013] 48 [EITO- , 2013/14] 49 [, 7-11-2013] IDC 2014. 50 [EITO- , 2013] 51 [EITO- , 2013] 52 Europe 2020 online: http://ec.europa.eu/europe2020/index_en.htm 53 7 Europe 2020 . online: http://ec.europa.eu/digital-agenda/digital-agenda-europe
&
12
, , : 20205455 ; ;
9.2 Digital Era:
, . (eskills) , . IDC, 90% 2015 . 56. , . 2012, 201257, . 58 2013, . online , , , 59.
, , . @diversity, , 12 .., 60.
, 61, & () 2013. 582 , 206 36,5%, , . , , .62 [ 1]
, , : 6364.
, , 65, 6 66. ,
54 [ news- 40, 2012] 55 [Europe 2020, European Com., 2012] 56 [, e-skills 2012] 57 e-skills week 2012 online: http://eskills-week.ec.europa.eu/web/guest 58 : [, 28-11-2013] 59 [, 30-1-2013] 60 [, 5-11-2013] 61 62 [, 4-11-2013] 63 [, 29-8-2012] 64 (CEF), Fiber-to-the-Home ( ) 65 [ 2007-2013] 66 [ ]
&
13
67, :
Digi-content68:
69.
Digi-retail70:
71.
Digi-lodge72:
73.
Digi-mobile74 :
- (tablet-pc)75.
E-security76:
77.
, - (ict4growth)78. , 1.000 . ict4growth79 , . (R&D stage) / (commercialization stage).
H .. , , 13,7 . "e-SENS"80. , , , . , - , 81.
: , , . : .
67 [Digital Aid] .. 68 [Digi-content, 2010] 69 [Digi-content] , 70 [Digi-retail, 2011] 71 [Digi-retail] , . 72 [Digi-lodge, 2009] 73 [Digi-lodge] , , , 74 [Digi-Mobile] 75 [, 24-11-2011] / "Software as a Service". 76 [E-security, 2009] 77 [E-security] , , . 78 [ict4growth, 2012] 79 [ict4growth] , , . 80 [, 20-8-2013] e-Sens 1/4/2013. 81 [, 20-8-2013]
&
14
, : , , , , . , , , , /.
9.3
, , PwC8283. , , , , .
Microsoft, , 550 business analytics , . IBM 120 . Huawei , 100 . 84. Oracle Software as a Service (SaaS) Business Intelligence. , 85. SAP startups, . thens Startup Forum, startups SAP , 86. , 87 Google , , 88. Google, Google Campus startups , . .Schmidt89 startups 90. Vodafone , , 4G 3G. H 91 92, 2014 , 93.
82 PricewaterhouseCoopers 83 [, 6-11-2013] 84 [. , , 8-11-2013] 85 [, 11-11-2013] 86 [, 21-10-2013] 87 88 [EMEA, 26-9-2013] 89 Executive chairman Google 90 [, 11-10-2013] 91 , . 92 Transit and logistics hub 93 [. , , 3-10-2013]
&
15
startup Taxibeat94. $2.. 2013 Persado, Upstream, $15. Bain Capital Ventures, funds 95. , Cosmote Cosmote StartUp 9697.
, , . , 98. 99 10 . , , , .
, , . , . startups , startups, .
H , , , . , 2014 100 Invest in Greece101.
9.4 Startups
, , , . . : 102. 103, 60% . , 25-34 , . , , . , , . , , "Athens Startup Weekend University"104, 105, . startups , . ,
94 [, 19-7-2013] Taxibeat, smartphone 95 [, 19-7-2013] Persado , . 96 97 [Cosmote StartUp] 98 clusters, , venture capital funds. 99 [ - 2013-2015] 100 101 [, 17-10-2013]: Invest in Greece ( A.E.) , . 102 [Quartz, 26-3-2013] 103 OpinionPoll 22-24 1.011 104 [Startup Weekend] 105 BugSense, Taxibeat, Pinatta
&
16
. , , .
9.5
106 , , . 1000 , 29 4 1000 . , , , 9 . . , .
. , HePIS107, . , ., HePIS108 109110 , ; . 111. (DigiEm112, Gender-IT113) , . 114. , , 115.
, . , , , .
106 [, 4-10-2013] 107 [HePIS, 2011] Hellenic Professionals Informatics Society 108 [HePIS, 9-9-2011] 109 [, 26-8-2013] 110 [ , 25-8-2013] 111 [ II 2007-2013] . 112 [DigEm] Digital Empowerment , , . 113 [Gender-IT, 2012] . 114 115 [, 17-10-2013]
&
17
10
, , , . , , ( ) .
, . , . , , , . , . open data , . , , . , . , .
&
18
11
11.1
1: , . , : EITO IDC, , 10/2013.
11.2 2012-2014
2: 2012 2014 ( %). : European Economic Forecast, 2013
11.3
1: 2013
&
19
11.4 Doing Business 2014
2: Source Doing Business. Greece made starting a business easier in 2012/2013 by introducing a simpler type of limited liability company and abolishing the minimum capital requirement
11.5 Digital Agenda Scoreboard 2012
3: Digital Agenda Scoreboard 2012 European Commission
&
20
12
12.1
[OECD, 1998] The information, Communication and Technology sector: a definition,
OECD 1998 (adapted to ISIC rev.4 2007)
[Alexandropoulou B., US Com. Serv., 2012] Alexandropoulou B. Greece: ICT Market
2012, US Commercial Service, 2012
[Schwab K., World Economic forum, 2013-14] Schwab K., The Global
Competitiveness Report 20132014 Full data Edition, World Economic Forum, 2013,
online: http://www.weforum.org/reports/global-competitiveness-report-
2013-2014
[Schwab K., World Economic forum, 2012-13] Schwab K., The Global
Competitiveness Report 2012 2013 Full data Edition, World Economic Forum,
2012, online:
http://www3.weforum.org/docs/WEF_GlobalCompetitivenessReport_2012-13.pdf
[Transparency International, 2012]
(Corruption Perceptions Index), Transparency international, 2012,
online: http://cpi.transparency.org/cpi2012/results/
[European Commission Empirica, 2013] Towards European e-skills Quality labels
for ICT Industry Training and Certifications, Proposals for quality lables, associated
services and tools, Empirica for European Commission, 2013, online:
http://eskills-quality.eu/fileadmin/eSkillsQuality/downloads/e-
Skills_Quality%20Labels.pdf
[CIKLUM EITO, 2012] ICT Market trends in Germany: Review of 2012 and Outlook
for 2013 01-2013, EITO report 2012,
online: http://www.ciklum.com/global-it-and-hr-news/ict-market-trends-in-Germany-
review-of-2012-and-outlook-for-2013/
[ICF GHK, European Commission, 2012] ICF GHK, EU Skills Panorama (2012)
Information and Communications Technologies (ICT) Sector Analytical Highlight, for
the European Commission, 2012
[Social Europe, European Commission, 2012] European Vacancy and Recruitment
report 2012, European Commission, 2012, online:
http://euskillspanorama.ec.europa.eu/docs/EVVR2012Factsheets/08-Bottleneck.pdf
[Europarl, 2013] Infographic: the fight against unemployment, European
Parliament, 11-11-2013, online:
http://www.europarl.europa.eu/news/en/news-room/content/20131108IFG24216
[Manpower Gr., 2013] 2013 Talent shortage survey, Manpower Group, 2013
online: http://www.naftemporiki.gr/documents/657364
[Europe 2020, European Com., 2012] Europe 2020: Europes growth strategy,
European Commission, June 2012, online:
http://ec.europa.eu/europe2020/pdf/europe_2020_explained.pdf
[Quartz, 26-3-2013] The tech scene in Greece is booming thanks to desperation
and 60% youth unemployment Quartz, 26-3-2013, online:
http://qz.com/67069/the-tech-scene-in-greece-is-booming-thanks-to-desperation-
and-60-youth-unemployment/
&
21
12.2
[, 2013]
():
() , 2013
[ ., , 2013] . , . ,
, 19-07-2013, online:
http://www.demokritos.gr/library/downloads/Docs/documents/announcements/DIMI
TRIOU%20G._SEPVE_HFSTI_19072013.pdf
[AHK, 2013] , 2013 - ,
, 2013,
online:
http://griechenland.ahk.de/fileadmin/ahk_griechenland/Dokumente/Wissenswertes/W
IRTSCHAFTSTRENDS_GR_2013gr.pdf
[EITO-, 2012/13] , ICT Market
Report 2012/13 1, - 2012, EITO IDC,
, online:
http://www.sepe.gr/files/EITO/1stReport/pdf/SEPE_EITO_ICTMarketReport_2012)20
13_JulyAugust2012_final.pdf
[EITO-, 2013] , ICT Market
Report 2013,
2013 4, - 2013, EITO IDC, ,
online:
http://www.sepe.gr/files/EITO/4thReport/pdf/4thReport_%CE%95%CE%99%CE%A
4%CE%9F2013.pdf
[EITO- , 2013/14] ICT Market Report 2013/2014,
2013/2014 5, &
2013, EITO IDC, , online:
http://www.sepe.gr/files/EITO/5thReport/pdf/5thReport_EITO-SEPE_2013)2014.pdf
[. , , 14-10-2013] . ,
: 2013
, 14-10-2013, , online:
http://www.sepe.gr/default.aspx?pid=34&la=1&artID=4969
[, 2013] :
http://www.syzefxis.gov.gr/node/2335
[, 2013] 01-2013, , 8
2013, online:
http://www.iobe.gr/docs/economy/ECO_Q1_13_PRE_GR.pdf,
[ news-34, 2010] news, 34, -- 2010,
[ news-38, 2011] news 38, -- 2011,
[, 2013] ( 2013),
, 2013, online:
http://www.statistics.gr/portal/page/portal/ESYE/BUCKET/A0101/PressReleases/A010
1_SJO02_DT_MM_08_2013_01_F_GR.pdf
[Manpower Gr.-, 2013] :
Manpower Group () , 2013,
online: http://www.sepe.gr/default.aspx?pid=34&artID=4279&la=1
[ ., 2004] . .,
., 2004, . 260
&
22
[, 7-11-2012] 2014
7-11-2012, , online:
http://www.sepe.gr/default.aspx?pid=34&artID=4557&la=1
[, 30-10-2013] Doing Business 2014: 72 189
- 6
30-10-2013, , online:
http://www.sepe.gr/default.aspx?pid=34&la=2&artID=5027
[, 7-11-2013] 4% 5% 2014
IDC -
7-11-2012, , online:
http://www.sepe.gr/default.aspx?pid=34&la=1&artID=5095
[EITO- , 2013]
2013/2014 5, & 2013, EITO
IDC, , online:
http://www.sepe.gr/default.aspx?pid=34&la=1&artID=5062
[ news-40, 2012] news , 40, - 2012,
[, e-skills 2012] "e-Skills Week 2012"
, online:
http://www.sepe.gr/Default.aspx?pid=399&la=1
[, 28-11-2013]
, , online:
http://www.sepe.gr/default.aspx?pid=34&la=1&artID=4646
[, 30-1-2013]
, 30-1-2013, ,
online: http://www.sepe.gr/default.aspx?pid=34&la=1&artID=4646
[, 5-11-2013]
:
5-11-2013, , online:
http://www.sepe.gr/default.aspx?pid=34&la=1&artID=5085
[, 4-11-2013]
& 2013
4-11-2013, , online:
http://www.sepe.gr/default.aspx?pid=34&la=1&artID=5081
[, 29-8-2012] , ,
29-8-2012, , online:
http://www.sepe.gr/default.aspx?pid=34&la=1&artID=4450
[ 2007-2013] online:
http://www.espa.gr/elibrary/100323_StratigikiEkthesiESPA.pdf
[ ] online:
http://www.digitalplan.gov.gr/resource-api/dipla/contentObject/de9cd3ff-2efc-449e-
b551-1763a8650977/content
[Digital Aid] : http://www.digitalaid.gr/
[Digi-content, 2010] : http://digi-
contentportal.digitalaid.gr/
[Digi-content] online:
http://www.digitalplan.gov.gr/portal/resource/Digi-content
[Digi-retail, 2011] : http://digi-retailportal.digitalaid.gr/
&
23
[Digi-retail] online:
http://www.digitalplan.gov.gr/portal/resource/Digi-retail
[Digi-lodge, 2009] : http://digilodge-
portal.digitalaid.gr/Default.aspx?aspxerrorpath=/
[Digi-lodge] online:
http://www.digitalplan.gov.gr/portal/resource/Enishysh-xenodoheiakwn-kai-
toyristikwn-katalymatwn-gia-th-dhmioyrgia-diadiktyakwn-topwn-probolhs-kai-
systhmatwn-hlektronikwn-krathsewn-digi-lodge
[Digi-Mobile] : http://digi-mobileportal.digitalaid.gr/
[, 24-11-2011] digi-mobile 24-11-
2011, , online:
http://www.sepe.gr/default.aspx?pid=34&la=1&artID=3847
[E-security, 2009] :
http://esecurityportal.digitalaid.gr/Default.aspx?aspxerrorpath=/
[E-security] online:
http://www.digitalplan.gov.gr/portal/resource/Enishysh-Epiheirhsewn-gia-thn-
Ylopoihsh-Ependysewn-sthn-PShfiakh-Asfaleia-e-security
[ict4growth, 2012] : http://ict4growth.ktpae.gr/
[ict4growth] online:
http://www.digitalplan.gr/portal/resource/Oloklhrwsh-ths-hlektronikhs-ypobolhs-
protasewn-sth-drash-ICT4GROWTH
[, 20-8-2013] 13,7 .
28-8-2013, ,
online: http://www.sepe.gr/default.aspx?pid=34&artID=4882&la=1
[, 6-11-2013]
,
PricewaterhouseCoopers, 6-11-2013, ,
online: http://www.sepe.gr/default.aspx?pid=34&la=1&artID=5088
[. , , 8-11-2013] Microsoft:
, , 550
8-11-2013, , online:
http://www.sepe.gr/default.aspx?pid=34&la=1&artID=5055
[, 21-10-2013] SAP
21-10-2013, ,
online: http://www.imerisia.gr/article.asp?catid=30980&subid=2&pubid=113134553
[EMEA, 26-9-2013] Google ,
26-9-2013, online: www.emea.gr/--google--
---/358444
[, 11-10-2013] ZTE 600
11-10-2013, , online:
http://www.imerisia.gr/article.asp?catid=26516&subid=2&pubid=113128084
[, 11-11-2013] Oracle: ,
Software as a Service (SaaS) Business Intelligence
11-11-2013, , online:
http://www.sepe.gr/default.aspx?pid=34&la=1&artID=5101
[. , , 3-10-2013]
Eric E. Schmidt 3-10-2013, ,
online: http://www.sepe.gr/default.aspx?pid=34&artID=4937&la=1
&
24
[, 19-7-2013] startups
19-7-2013, , online:
http://www.imerisia.gr/article.asp?catid=26519&subid=2&pubid=113080964
[Cosmote StartUp] : http://www.cosmotestartup.gr/
[ - 2013-2015]
online:
http://www.espa.gr/el/Pages/ProclamationsFS.aspx?item=2423
[, 17-10-2013]
17-10-2013, , online:
http://www.sepe.gr/default.aspx?pid=34&artID=5016&la=1
[Startup Weekend] : http://athens.startupweekend.org/
[, 4-10-2013]
9 , ..
4-10-2013, , online:
http://www.sepe.gr/default.aspx?pid=34&la=1&artID=4941
[HePIS, 2011] :
http://www.hepis.gr/el/Pages/home.aspx
[HePIS, 9-9-2011] & 9-9-2011,
online: http://www.hepis.gr/el/activities/womenict/Pages/women_ict.aspx
[, 26-8-2013] 77 .
26-8-2013, , online:
http://www.sepe.gr/default.aspx?pid=34&la=1&artID=4807
[ , 25-8-2013]
25-8-2013, ,
online: http://www.tovima.gr/finance/article/?aid=527396
[ II, 2007-2013]
,
online: http://www.antagonistikotita.gr/greek/prokResultsFull.asp?id=292
[DigEm] : http://www.digem.eu/
[Gender-IT, 2012] : http://gender-it.eu/?lang=el
[, 17-10-2013] 1. -AFAEMME
17-10-2013, , online:
http://www.sege.gr/en/news/28-article-news-web-platform-sege-afaemme
12.3
12.3.1 :
http://ec.europa.eu/europe2020/index_en.htm
http://ec.europa.eu/digital-agenda/digital-agenda-europe
http://eskills-week.ec.europa.eu/web/guest
http://www.cio.com/article/111700/IT_Governance_Definition_and_Solutions
12.3.2 / :
.. 779/ 230/ 03-10-1979
.. 44/2009, 58/8-4-2009
&
25
. 4186:
. . 193, 17 2013