XiO Cloud - Crestrons Online Help

XiO Cloud

Version 1.29.68

Product Description Crestron XiO Cloud is an IoT platform for deploying, managing, monitoring, and evolving a complete

enterprise AV installation. Using XiO Cloud, users can configure their AV devices in bulk before even receiving

the hardware, making changes from a single cloud-based location for devices located anywhere in the world,

and gather valuable metrics to see how their collaboration environment is actually used.

Known Issues • If settings are pushed to a device during a short network connectivity outage (less than 8 minutes)

they may not be reflected on the device

o Press the Refresh button on the portal to send the settings to the device after connectivity is

restored

• If maintenance mode is enabled and then the name of the group is changed, maintenance mode is

disabled

o The user should re-enable maintenance mode manually

• When claiming more than 500 devices using a .csv file, the portal will show a “file processing failed”

error. All devices are claimed so it is safe to disregard the error.

o Best practice – when importing multiple devices, limit the process to 500 at a time.

Operational Installation/Upgrade Instructions • You must have a username and password to access the XiO Cloud service at

https://portal.crestron.io

• SSO is supported: Crestron XiO Cloud - SSO SAML Integration / Configuration

Version History

Version Date Release-1.29.68 10/17/2021

New Features

• Support for the AirMedia Series 3 models AM-3100 and AM-3200 is added.

https://portal.crestron.io/

https://support.crestron.com/app/answers/detail/a_id/1000838

• The Estate dashboard is updated with new icons and colors • The header color on the XiO Cloud Management Portal is changed to help differentiate the

Management Portal from the Customer Portal • The Room name is added to Alerts

o This is not yet available for ServiceNow notifications


New Features

• The Account Name is included in the user profile drop-down. • UserID (Username) and Identity provider are included in the User Profile. • Deleted Users are now completely removed from the XiO Cloud, including the database and

Active Directory (for Crestron.io accounts) o Deleted users can be added back into the account o In a future release users will be able to make users inactive and active.

o When a user edits their own name in the user profile, the portal forces a logout to reflect the changes throughout the account.

• The XIO Cloud Gateway is now separated from VC-4 software and can be installed in a VM as a standalone package.

o VC-4 rooms cannot be licensed on the XiO Cloud Gateway

o The model appears as “XIO-CLOUD-GATEWAY” in the portal

o Customers that have already claimed a VC-4 based XiO Cloud Gateway can migrate existing ancillary devices easily by upgrading to XIO-CLOUD-GATEWAY. Run the new install package “installxiocloudgateway.sh” on the VC-4.

o Customers with existing VC-4 using both rooms and ancillary third-party devices should install the new XIO-CLOUD-GATEWAY package “installxiocloudgateway.sh” on a different server, and then migrate the ancillary devices from VC-4 to the XIO-CLOUD-GATEWAY. Please contact Crestron Support for help with the migration as a backend script will need to be deployed in XiO Cloud.

• Licenses are automatically applied starting with the earliest expiration date when a new room is added (when there are available licenses in the account). This feature can be enable/disabled from the account settings page.

• Users can apply licenses with one-click using the “Apply Available Licenses” from the Action drop-down. Licenses are applied to unlicensed rooms with the earliest expiration dates applied first. Users

• The user Access and Alerts page has been redesigned to make it easier to subscribe users to receive notifications.

o Access and alerts are separated in two different tabs. o Users can inherit access/alert rules from groups to the lower-level hierarchy using the

inherit check box.

• For Crestron Scheduling, Modern Auth for O365 can now be fully configured at group level, including

o Tenant ID o Client ID

Device support:

• NVX device level settings including Input, General, and EDID settings

o Users can configure NVX inputs and outputs (HDMI output setting accordion only), only from the device level for all NVX models.

o Users can Monitor all supported status fields and configure the respective alerts. • Zum Wired Hub 4-Series

o Zum-Hub4 devices support with Level 1 features (Network, Time zone, SNTP settings, Firmware upgrade, Schedule Actions, retrieve device logs, Status and Alerts).

o It appears in the XiO Cloud portal as ZUM-HUB4.

Known Issues and Behaviors

Alerts

• Duplicate alert mails are sent for switch devices on all status points

XiO Cloud Gateway

• Ancillary devices may be inaccurately reporting status. If this is observed, restart the XiO Cloud Gateway.

Room License Messaging A new feature assigns licenses automatically to a new room as it is added. The licenses are applied from the pool of purchased licenses assigned to the account.

• When applying licenses from the Services page, the unlicensed room count for Workplace Analytics is inaccurate in some message pop-ups.

o Licenses will be applied as expected in these operations even though the displayed room count is off.

User Portal

• When using the search field to search the location in the Access tab, the scope of the search is limited to the selected group. Results lower in the hierarchy are not displayed.

• Users must use shift + ctrl +click to select multiple devices in the Environment Tree. • The Activity logs may show device reboot messages in the wrong sequence and timing.

XiO Cloud Management Portal Release-1.27.60

The XiO Cloud Management Portal provides one stop for dealer and integrators to view and access all their

customer tenants.

Access to the XiO Cloud Management Portal is granted through the dealer area of Crestron.com.

A dealer admin does the following:

1. Enable the XiO Cloud Management Portal

2. Grant XiO Cloud Management application access for users by assigning them as either Integrator

User or Integrator Admin (see the XiO Cloud Management Portal user guide for more information)

3. After being granted access, users can click on the XiO Cloud Management banner on the

Crestron.com homepage to enter the portal.


New Features • Room License Scope Change – Users can now view the status and status tab for devices in rooms

that only have an endpoint management service license. o The Support License is required for remote control and alert functionality

• Licensing – The ability to apply licenses to multiple rooms at once is added to the Room Services page. The licenses are applied per type to the room list as presented in the services window.

o On the Room Services page, use the search, date filter, sort and the multi-select check boxes to select the rooms to license.

o Use the “Update Multiple Licenses” drop-downs to select the license type and expiration date to apply to the filtered room result set. The drop-down indicates the number of available licenses for each expiration date in the account pool.

o Click the “Check” button when ready to apply the room licenses. o A confirmation pop-up is presented summarizing the intended operation.

▪ Click the Apply button to assign the licenses to the filtered room list. o If there are more licenses available than the rooms in the result set, the licenses will be

applied to all rooms in the set, starting with the first room listed. ▪ The new license is applied to unlicensed rooms. ▪ The new license replaces any existing active or expired license on the rooms in

the result set, unless it has the same expiration date and type.

• Rooms with identical license type and expiration date will be skipped during the bulk application.

o If there are less licenses available than the rooms in the result set, the licenses will be applied to the list in order until the pool is depleted.

• Cut and Paste – a feature has been added for Environment Tree operations. Cut and Paste works similar to drag-and-drop for moving unassociated devices, groups and rooms to different locations in the hierarchy.

1. Select the object to move, use the context menus or keyboard shortcuts to cut the objects.

2. Select the new destination in the tree. 3. Paste the cut devices, rooms, or groups to the selected destination.

Known Issues and Behaviors o AirMedia Devices - AV routing and channel ranking settings must be configured together

when enforcing settings at the group level. All channel ranking settings may get stuck in

delivery pending unless the channel ranking settings are applied along with the AV routing

mode from the group level.

o Cut and Paste

▪ An error message appears when the user tries to claim a device while there is an

unfinished paste action, and the operation fails. Finish or cancel the cut and paste

operation before claiming a new device.

▪ If a user attempts to paste a cut room, device, or group to itself, there is no error

message indicating that the operation is not allowed.


New Features • Crestron Scheduling

o Added two Automation settings for the Crestron Scheduling application regarding Check-in and No Show functionality

▪ Expiration Time – This the setting that defines the time after the meeting start that users have to show up to the meeting, based on occupancy sensor.

▪ Decline at the Exact Minute – when toggled on, the room must be occupied at the exact expiration time. When off, occupancy detected during the grace period will mark the meeting as attended.

• Device Support o NVX Support Improvements

This release includes the following Status and Settings parameters: ▪ Status Page

• Device

• Network

• USB

• DM NVX Director

• DM NAX (AES67) Audio

• Control System

• Input/Output

▪ Group Settings:

• System Setup o IGMP o Device Mode Lock o RS-232 Port Settings o Time Synchronization

▪ NTP Server and Time zone

• Stream o Mode o Device Name o Dante/AES Name o Stream Location

▪ Device Level Settings:

• System Settings o Network

▪ Multiple adapters to support VLAN mode o IGMP Support o Device Mode Lock o RS-232 o Date/Time o Control System

• Stream o Mode o Device Name o Dante/AES Name o Stream Location o Multicast Address

o Status o Resolution

NVX Models

1 DM-NVX-352

2 DM-NVX-352C

3 DM-NVX-351

4 DM-NVX-351C

5 DM-NVX-350

6 DM-NVX-350C

7 DM-NVX-360

8 DM-NVX-360C

9 DM-NVX-363

10 DM-NVX-363C

11 DM-NVX-D30

12 DM-NVX-D30C

13 DM-NVX-D80-IOAV

14 DM-NVX-E30

15 DM-NVX-E30C

16 DM-NVX-E760

17 DM-NVX-E760C

o Support for Raritan third-party PDUs, including LeGrand Models. These models can be added directly to XiO Cloud when loaded with the supported firmware.

o Changes in the Public Data API:

▪ Change in the request body syntax for single device and multiple devices. ▪ Change in the URL for multiple devices status endpoint.

Public API Endpoints

Old URL New URL

Single Device

https://api.crestron.io/api/v2/device/accountid/8df1c96e-5b23-4219-8397-3140de59d7be/cid/00-10-7f-8b-7d-a2_-1/specificstatus Request body syntax : { "SelectedSections":[ {"PropertyName":"device","PropertyPaths":["device-model","device-groupid","device-cid"

https://api.crestron.io/api/v2/device/accountid/8df1c96e-5b23-4219-8397-3140de59d7be/cid/00-10-7f-8b-7d-a2_-1/specificstatus Request body syntax : { "Properties":[ {"ObjectName":"device","PropertyNames":["device-model","device-groupid"]},

• Change in request body syntax for single device and multiple devices.

• Change in URL for multiple devices status endpoint.

https://api.crestron.io/api/v2/device/accountid/8df1c96e-5b23-4219-8397-3140de59d7be/cid/00-10-7f-8b-7d-a2_-1/specificstatus








,"device-accountid","device-category"]}, {"PropertyName":"audioVideo","PropertyPaths":["miracast-isEnabled"]} ]}

{"ObjectName":"audioVideo","PropertyNames":["miracast-isEnabled"]} ]}

Multiple Devices

https://api.crestron.io/api/v2/device/accountid/8df1c96e-5b23-4219-8397-3140de59d7be/multipledevicestatussections

https://hqe-api.crestron.io/api/v2/device/accountid/29f30827-27b2-468a-96b4-f13322d34f1f/specificstatus

Known Issues o Large firmware updates may time out and fail. For example, the DMPS3-4k-350 and other

DMPS3-4k models will intermittently fail during the file transfer, especially if the available

bandwidth is not optimal. In those cases it may be necessary to load the firmware for a local

network file location.

o For NVX models, duplicate alerts are intermittently sent for the same issue. The duplicates

will be sent in email as well as appear in the alert list for that device.

o For Zoom Room Page Flip mode on 70 series touch screens, the time out settings are

periodically getting stuck with a “delivery to device pending” message. Refresh the device

or refresh the page to clear the pending settings message.

Bug Fixes • Fixed an issue with the Data API where the Invalid Data section of the V2 end point requests was

missing information regarding the devices returning the invalid data.

• Fixed an issue where the portal was showing incorrect device connection status

• Fixed an issue when adding SNMP devices where the Add button was gettng grayed out

Version History


New Features • Room Licensing updates

o Sort by room, room location, or by any service expiration date column. o Search for rooms based on the room name or the room location using the global search

filter. o Quickly clear all the filters resetting the Services page to the default view.








• TSW-X60.X70 parity updates: o Added three new settings for Crestron Scheduling:

▪ Min Reservation Length, ▪ Enable Reserved Color for Check-in ▪ Disable Idle Screen to the Reservation and UI accordion

o Added support for two new application partner modes for TSW-1060, TSW-760, TSS-10, and TSS-7 (minimum firmware version is 3.000.0014):

▪ 22 Miles AD Sign ▪ Matrix Booking

o Added support for two new application partner modes on TSW-x70 models (minimum firmware version is 1.002.0040.001):

▪ 22 Miles AD Sign ▪ Matrix Booking

o Two new application partner modes will be available for TSW-x70 models with the upcoming TSW-x70 firmware release:

▪ Kardham Digital Building ▪ iOffice Hummingbird.

• DMPS3 file management support – o Upload and push control system programs, mobility projects, and web browser projects

to the DMPS3-4K-150-C, DMPS3-4K-100-C & DMPS3-4K-50 models from the XiO Cloud portal.

o Upload and push mobility and web browser projects to the DMPS3-4k-3x0-C, DMPS3-4k-2x0-C, DMPS3-300-AEC-C, DMPS3-300-C & DMPS3-200-C models from the XiO Cloud portal.

• DMPS3 XiO Cloud Gateway support – Third-party Crestron driver-controlled devices registered with the DMPS3 will be listed in XiO Cloud on the “Connected Devices” tab of the DMPS3 and can be claimed and associated to licensed rooms for monitoring

Known Issues o XiO Cloud support for Kardham Digital Building and iOffice Hummingbird will be available

when the TSW-x70 supporting firmware is released.

o The public data API endpoints will not work for 15 minutes after new subscription values are

generated. Wait for 15-20 minutes before using the new values.

o When adding SNMP devices via the XiO Cloud Gateway, the devices intermittently fail to

add. Refresh the portal and re-add.

o Users cannot upload .ch5z web projects on control systems using XIO cloud. This

functionality will be added in a future release.


New Features • The estate dashboard landing page now includes open alert summaries broken down by type:

• Room Licenses – The Services page in Settings now clearly indicates rooms that have expired licenses.

o Rooms with expired Endpoint Management licenses display their entire table row in red. o Expired Support licenses or Workplace Analytics licenses display the expired license in

red with a corresponding icon

• The Data API now includes the following end points: o Get the requested status field values for a single device

▪ Example URL : https://api.crestron.io/api/v2/device/accountid/8df1c96e-5b23-4219-8397-3140de59d7be/cid/00-10-7f-8b-7d-a2_-1/devicestatusselectedsections

Request Type : Post Request Body Input : { "SelectedSections":[ {"PropertyName":"device","PropertyPaths":["device-model","device-groupid"]},

https://api.crestron.io/api/v2/device/accountid/8df1c96e-5b23-4219-8397-3140de59d7be/cid/00-10-7f-8b-7d-a2_-1/devicestatusselectedsections




{"PropertyName":"audioVideo","PropertyPaths":["miracast-isEnabled"]} ] }

o Get the requested status field values for multiple devices ▪ Example

• URL : https://api.crestron.io/api/v2/device/accountid/8df1c96e-5b23-4219-8397-3140de59d7be/multipledevicestatussections Request Type : Post

Request Body Input : { "DeviceIds":[ "00-10-7f-8b-7d-a2_-1 « , "00-10-7f-8b-7d-a2_-1 " ], "SelectedSections":[ {"PropertyName":"device","PropertyPaths":["device-model","device-groupid"]}, {"PropertyName":"audioVideo","PropertyPaths":["miracast-isEnabled"]} ] }

• Crestron online ordering – Dealers can purchase licenses directly from the Crestron store and apply the licenses directly to their customer accounts from within the Crestron.com dealer portal.

Known Issues o The new Data API calls above will return data in the “invalid results” section of the response

when asking for properties or devices that do not exist. This will be modified in a future

release to return appropriate errors.


New Features o ServiceNow support via email is introduced. You can select the alerts XiO Cloud that will

open incidents in ServiceNow when they are triggered.




o Support for the Microsoft Teams Panels application mode is added to the Application Mode

drop-down in the Applications accordion. This requires TSx-70 series firmware version 1.003.0082 or

later.

o An enhancement that provides a hot link from the email alert message to the associated

device status page in XiO Cloud is added.

Known Issues o Applying Microsoft Teams Panels appmode from XiO for TSx-70 device running firmware

version 1.003.0082, the “not supported” message is inaccurately displayed in the

portal. The firmware will be installed regardless of the message.

▪ The “Not supported” message will not display with version 1.004 and above.


New Features o Granular Licensing Release - Room licenses on a room can expire at different times so that

there is no need to match expiration dates across the account or room. Individual licenses

on existing rooms from before the update are modified with the current account expiration

date.

▪ Each room license has an independent expiration date

▪ Room licenses on the same room can expire at different times

▪ Room licenses for different rooms can expire at different times

▪ The account expiration date has no impact on the account.

▪ When a room license expires, the room shall lose all functionality associated with

that license.

• XiO will stop managing all the devices associated with that room and will no longer enforce settings. Scheduled Actions will not get triggered and Program/Project load will no longer be enforced.

• If Endpoint Management (SW-XIOC-EM) expires, but other licenses are still

active, all functionality for the room is disabled.

▪ If Endpoint Management is expired users can still modify or remove other licenses.

▪ Users can add/edit/rename/delete rooms, groups, and devices on accounts without

any active license, but monitoring and management is only available after assigning

the required valid license to the associated room.

Bug Fixes o Fixed an issue where Pending Settings Delivery is indicated in the Status tab for a device

where there are no settings pending delivery

o Public API – fixed an issue where device status is reported as null instead of “Offline”

o Security – implemented Content-Security-Policy by adding the Content-Security-Policy

header to all web pages

Known Issues o Group, Room and Device policies will not get applied automatically for devices that are

already associated with a room when the license expires and is subsequently renewed, or a

license is assigned to the room after making changes at the group level. In these cases, to

apply the group policy, move the device out of the room and then move it back. This will be

addressed in an upcoming release.

o Standard User Role Permissions – Standard Users with the Administrator role will not be

able to add, delete, or rename rooms, groups, or devices. A Standard User will not be able to

build hierarchy or modify the tree. This defect is being fixed in next release.

o The date search in the Room Services section does not return all rooms when the results

include 2000+ rooms with same expiration date of licenses.


This is a maintenance release in preparation for third party device support.


Changes since Last Version

New Features o New Landing Page - Customer Estate Dashboard



New Features

• DMPS3 o Program Load

o Log Retrieval

The following are the minimum PUF versions required for Program load. Project load is not supported at this

time but will be supported in an upcoming release.

Model Minimum Version to

Support Program Load

DMPS3-300-C-AEC/DMPS3-300-C/DMPS3-200-C PUF 2.01.033

DMPS3-4K-150/100-C, DMPS3-4K-50 Program load not

supported in this XiO

Cloud release

DMPS3-4K-350/250/300/200-C PUF 2.01.060

API Updates

o Get account Device Status with paged results

o Get account Device Status by Device Model

Example - https://api.crestron.io/api/V2/device/accountid/<accountidVALUE>/deviceModel/TSW-

760/pageNo/1/pageSize/20/status ▪ The results returned by the above Get requests are paginated to allow for the return

of large result sets

▪ Rate limit: 200 requests for 1 minute

▪ Note: For the initial request, “pageNo” should be 1 and “pageSize” can support a

maximum of 20 devices

▪ The “deviceModel” name can be any model supported by XiO Cloud

https://api.crestron.io/api/V2/device/accountid

https://api.crestron.io/api/V2/device/accountid/%3caccountidVALUE%3e/deviceModel/TSW-760/pageno/1/pageSize/20/status



Known Issues

DMPS3 Program load: DMPS3-4K-150/100-C, DMPS3-4K-50, DM-MD8x1-4K-C & HD-MD8x1-4K do not support

Project load with this 1.20 XiO Cloud release.

DMPS3 Project load: DMPS3 models do not support project load with this 1.20 XiO Cloud release.



New Features

• Mercury Mini Updates o Remote Control support

o Log Retrieval

• HDMI Switch Updates (HD-MDnxm-4KZ-E)

o Routing

o EDID Management

o Input Label support

• Status Grid - export a .csv output of the status grid and manage the visible columns.

Known Issues HDMI Switch (HD-MDnxm-4KZ-E)

• Automatic Power Trigger” and “Driver” settings in the command interface are not available in

the XiO Cloud portal. Configure these settings on the local web configuration UI only.

• HDMI Switch input settings are not available at the group level in XiO Cloud. Configure the

inputs on the device level only.

• The routing grid does not properly reflect changes issued from XiO Cloud for up to 2 minutes.

The routing changes are sent and applied to the device immediately even though the feedback in

XiO Cloud may not reflect it.

• The HDMI Switches now support configuration for up to three SNTP servers. This is not currently

supported in the XiO Cloud portal. However, if three servers are configured on the local device,

all three NTP server fields will be visible in XiO Cloud even though it supports only two.

• EDID settings remain in pending delivery on released firmware 1.0.4536.00089. Make sure to

use a later firmware version than 1.0.4536.00089.

• Sometimes, when device logs are retrieved from a 70-series touch screen, there will be duplicate

log entries in the Device Logs list.

• The Input Priority setting is missing for the HD-MD4X2-4KZ-E model.

Version History



New Features

• Added support for 4-Series Control System models AV4 and PRO4

• Added support for Crestron Flex P-Series Personal Communication Devices

o UC-P8, UC-P8-I

• Added support for UC-PR. UC-PR status is included in the UC-Engine Peripherals section

• A new report is available, a .csv export of all UC-Engine models, peripherals, and firmware. The report is generated from the Action menu by selecting “Export Device Versions”

•

Known Issues • The dashboard is sometimes not working for TSW and Mercury devices

• There is a device count mismatch between the manager portal and the count shown in the API

and the customer portal

Version Date Release-1.17.4.38 12/28/2020


New Features

• Added support for HDMI Switcher (HD-MDnxm-4KZ-E) output settings • API Support Improvements

o Get Device Status: 5 requests per 1 second

• XiO Cloud now prevents managing firmware on Team’s devices that are meant to be managed from their corresponding UC-Engine

Bug Fixes • The Auto-Update Toggle works as expected for a TSW, Mercury, Mercury-X, or Mercury-Mini. When

the Auto-Update Toggle is disabled for those devices, XiO Cloud will not change the Auto-Update manifest URL or push firmware to the device, with the following exceptions:

o Scheduled firmware updates for the UC-Engine do not work o The Auto-Update toggle cannot be enabled for the UC-Engine o UC-Engine scheduled updates and the related Auto-Update toggle will be fixed in the next

release • Performance improvements

Known Issues • Scheduled actions are occasionally missed



New Features

• Support for HDMI Switchers

o HD-MD4x1-4KZ-E o HD-MD4x2-4KZ-E o HD-MD4x4-4KZ-E o HD-MD8x4-4KZ-E o HD-MD8x8-4KZ-E

• Added initial support for the following Encoders: o DM-NVX-E760 o DM-NVX-E760C

Known Issues • The customer may occasionally receive duplicate activity log entries and alerts for online/offline

events

• NTP Server settings

o The NTP servers “Authentication Key” is visible on the group an sub-groups level

o The NTP server entry list displays “No records found” after unchecking the enforced

device settings checkbox to enable time synchronization

o Deleting an existing NTP server entry from XiO Cloud is not getting pushed to the device

(HDMI Switchers only)

• Settings enforcement from XiO Cloud continues to work on unlicensed rooms after the grace

period expires on converted accounts.



New Features

• Improvements to the search index and online/offline status reports

Known Issues

• None



New Features • Free trial update is now linked to a dealer when logged into crestron.com



New Features • Added support for retrieving log files from devices from XiO Cloud

o The Activity Log tab is now Logs

o Log files can be retrieved from devices either on demand or according to a schedule

using the Scheduled Actions tab

o After being retrieved from the device, the log files may be downloaded from the Log tab

o Log files are stored in the cloud for 30 days

o Minimum firmware versions for log file retrieval:

▪ 3 Series control systems: 1.603.0038

▪ 4 Series control systems: 2.4508.00018

▪ AM-200/300: 1.4493.00039.003

▪ Mercury: 1.4395.0008.001

▪ NVX: 3.0.4472.00069

▪ TSW-560/560P/760/1060: 2.009.0122.001

▪ TSS-7/10: 2.009.0122.001

• Added support to AM-200/300 for configuring the connection to Microsoft Office 365 calendars

via modern authentication

Known Issues • Some firmware versions for the TSW-560/560P/760/1060 and TSS-7/10 will indicate in XiO Cloud

that they support the log file retrieval functionality but do not actually support it. Update to

firmware version 2.009.0122.001 or newer in order to use the new feature.

• Some firmware versions that support the log file retrieval functionality will initially show it as

unsupported. Refresh or reboot the device from the Action menu in XiO Cloud to enable the

functionality.



New Features • Expanded support for 3-series and 4-series control systems

o Added program details for each program on the control system, including program

name, status, filename, system name, programmer, compiled date, build environment

versions, and include4.dat version

o Added IP table status for each program, including IPID, IP Address/Hostname, Device ID,

Port #, Room ID, Status, Type, Model, and Description

o Added time synchronization settings

o Added control subnet settings including auto network addressing, isolation mode, start

program after router is online, and port mapping

o Added web server, CIP, SSH, and Web XPanel configuration

o Added option to decide if the IP table is overwritten on loading a program to a control

system

o Added new alert options for program status

Bug Fixes • Fixed an issue with the device firmware toggle; now, when the firmware update disabled for the

device in XiO Cloud portal, the firmware from XiO Cloud is never pushed to device.

• Fixed an issue where the search results for Settings > Services were not getting paged when

there were more than 25 results.

• Improved some latency when logging into the tenant and for loading pages when groups contain

large object counts

• Fixed an issue with Online Status sorting in the status tab when there are more than 25 results

• Fixed an issue where after converting an account to Room Groups, the release channels are

disabled

Known Issues • Port Mapping for 3-Series/4-Series processors should only be applied from one place – either

from the local device configuration or from XiO Cloud. If settings are applied from the local

device and from XiO Cloud, some settings may disappear, or unexpectedly removed from the

device, or misreported to XiO Cloud.

• Time zones applied from Group should show “Unsupported” on the device level if they are not

supported on the device. Instead, another time zone is applied to the device. This will be fixed

in an upcoming release. The following are the devices affected:

TSW-X60

TSW-X70

TSS-7

TSS-10

MERCURY

MERCURY-TEAMS-AUDIO

MERCURY-X

AM-300

AM-200

CEN-ODT-C-POE

NME-100



Bug Fixes • Reduced loading time for large accounts, including group status pages, organizational structure,

settings, and alerts



New Features • Alerts can now be sent when a Flex system using a Huddly IQ camera detects that there are

more people in the space than the capacity set in XiO Cloud

o The capacity can now be entered on the new Device Metadata tab on UC Engine devices

o New Occupant Count toggle enables counting of people via the Huddly IQ camera

o New Occupant Count Constant toggle enables counting of people in the room via the

Huddly IQ camera at all times, including outside of a meeting that uses the camera

o An alert for Exceeds Capacity can now be added for the UC Engine device

Bug Fixes • Loading time before the XiO Cloud login screen is considerably shorter



New Features • Accounts can now support rooms as an organizational structure

• Accounts on a room-based billing structure now have different services that can be applied to

rooms:

o Endpoint management

o Support

o Workplace Analytics

o API

• Different services can be applied to different rooms to enable different functionality between

rooms

• Existing accounts will see no impact unless it is requested that they are moved over to room-

based billing

• All new accounts will use the room-based model

• Existing accounts will automatically migrate to room-based model at renewal of the subscription

Bug Fixes • Fixed an issue where devices could disappear from the list of devices



New Features • Mercury and Mercury X

o Added support for remote control of the screen

• UC-Engine, UC-Engine-SD, and UC-Engine-SD-Z

o Added health status of connected peripherals including microphone, speakers, and

camera

o Added ability to manage upgrades of Microsoft Teams via XiO Cloud

• TSW-560, 760, 1060, 560P, TSS-7/10

o Added settings for pairing scheduling panels with the CEN-ODT-C-POE occupancy sensor

Version Date 15 1/29/20202


New Features • Users can now choose whether each setting is pushed to a device using a checkbox on the

individual device page, allowing for a mix of management through XiO Cloud and custom

programming

• Global Administrator users can now enable the XiO Cloud API and get API keys from the Account

Settings tab

• Added support for additional single sign-on identity providers through OpenID Connect,

including custom subdomains

• Mercury X is now supported

• VC-4 – added support for maintenance licenses

Bug Fixes • Fixed an issue where the status for Wi-Fi Direct Mode would show incorrectly for Mercury

• Fixed an issue where the Activity Log would occasionally show the same value for both the old

and new value after a settings change

• Standard tier accounts will now always receive alerts during their 90 day Premium trial period

• Checking the Select All checkbox at the group level for a TSW/TSS will now include Work Hours

Version Date 14.2 12/19/2019


Bug Fixes • Fixed an issue where certain devices could not be claimed because the serial number was not

correct

Version Date 14.1 11/6/2019


New Features • TSW-560, 760, 1060, 560P, TSS-7/10

o All settings from the device web-based configuration pages except for certificate

management and user management can now be configured through XiO Cloud

• AM-200/300

o Added settings for Miracast and Flex mode

o Added dashboards for sender statistics

• UC-Engine

o Added settings for selecting Microsoft Teams or Zoom Rooms on devices that support

both

o Added ability to manage IP table connections

o Added ability to load user touchscreen projects



New Features • Added support for Okta single sign-on via Open ID Connect

Bug Fixes • Fixed an issue where count of available licenses for VC-4 would not be correct



New Features • Added Remote Control tab to remotely view and control TSW-1060, TSW-760, TSW-560, TSS-7,

and TSS-10 devices

o Compatible with any application running on the touchscreen, including custom projects,

built-in scheduling functionality, and third-party apps

o Functionality must be enabled by a Global Administrator in the Account Settings before

it can be used

• Upgraded UI libraries for improved performance



New Features • New Room Efficiency dashboard for Mercury

• New RESTful API provides programmatic access to status information, including:

o Groups and devices

o Device status fields

• Single sign-on available using Microsoft Azure Active Directory

Bug Fixes • When selecting EMS as a scheduling application on a TSW-760, TSW-1060, TSS-7, or TSS-10 the

URL field now shows immediately instead of after pressing Save Changes



New Features • Updated coloring and filters for Mercury Device Usage dashboard



New Features • 3-series control system programs can be uploaded and managed via a program library

o Requires 3-series FW version 1.504.0040 or higher

o Supported models: CP3, CP3N, RMC3, AV3, PRO3, TSCW-730, FT-TSC600, DIN-AP3, DIN-

AP3MEX, MPC3-302, MPC3-201

o Control system programs can be loaded onto devices either immediately or at a

scheduled time in the future

o Control system programs can be stopped, started, and unregistered

o Previously loaded programs on control systems can be updated to a new version

simultaneously

• Updated support for the following devices:

o Crestron Mercury

▪ Crestron Mercury running as a Microsoft Teams Rooms audio-only device

displays as a separate model

o TSS-7/10

o TSW-560/560P/760/1060

• Newly supported devices:

o UC-ENGINE

o DM-MD16X16-CPU3

o DM-MD16X16-CPU3-RPS

o DM-MD32X32-CPU3

o DM-MD32X32-CPU-RPS

o DM-MD8X8-CPU3

o DM-MD8X8-CPU3-RPS

Bug Fixes • Claiming devices to an account now requires Global Administrator permissions because it is a

global account level action



New Features • Users can add a third column when claiming multiple devices via CSV to name the device at the

same time as claiming



New Features • Users can unclaim devices by clicking Unclaim Device on the device context menu

• Firmware upgrades now appear as scheduled actions and scheduled updates can be deleted

from the scheduled actions tab

• Reboot loops caused by settings conflicts with devices are detected and XiO Cloud will stop

sending settings the device until the user changes the setting and presses Save Changes again

• Alerts are available for device online and offline events

• Updated support for the following devices:

o Crestron Mercury

o AM-200

o AM-300


o MPC3-302



New Features • Users can receive email or text message alerts when a device changes to a specified state

• Administrators can select which users receive which alerts based on group and alert severity

• Alerts are listed in an Alerts accordion on the Status tab for devices and groups

• Alerts in the Alerts accordion are automatically resolved when the device exits the alert state

• Device number, tier, allotted devices, and account expiration displayed when user clicks the user

icon in the upper right corner

• Internal updates to the Crestron administration interface


o TSS-7

o TSS-10

Version Date 6 – Public Release 7/5/2018


New Features • Claim devices using MAC address and serial number before you receive them and configure

them ahead of time

• Create groups and subgroups so that common settings can be set or changed in one location and

applied to multiple devices

• Upgrade or downgrade firmware on devices either now or up to 7 days in the future

• Add, remove, and transfer feature licenses between devices

• Download a full inventory of devices claimed into the service

• View live status information from devices

• Collect statistics and view a dashboard for Crestron Mercury devices

• Schedule actions to occur at a time in the future, either once or on a recurrence pattern

• Create users with different access levels to groups and devices, including hiding a group from the

user or setting them to read-only (viewer), read-write (tech), or read-write and user

management (administrator)

• Track all changes made via the cloud service in a downloadable activity log

• Supported devices:

o Full settings, status, firmware upgrades, licensing, dashboards:

▪ Mercury

o Network settings, status, and firmware upgrades:

▪ AM-200

▪ AM-300

▪ AMP-8075

▪ AMP-8150

▪ AMPI-8075

▪ AMPI-8150

▪ AV3

▪ CP3

▪ CP3N

▪ DIN-AP3

▪ DIN-AP3MEX

▪ DM-NVX-350

▪ DM-NVX-350C

▪ DM-NVX-351

▪ DM-NVX-351C

▪ DMPS3-200-C

▪ DMPS3-300-C

▪ DMPS3-300-C-AEC

▪ DMPS3-4K-100-C

▪ DMPS3-4K-150-C

▪ DMPS3-4K-200-C

▪ DMPS3-4K-250-C

▪ DMPS3-4K-300-C

▪ DMPS3-4K-350-C

▪ DMPS3-4K-50

▪ DSP-1280

▪ DSP-1281

▪ DSP-1282

▪ DSP-1283

▪ DSP-860

▪ FT-TS600

▪ FT-TSC600

▪ PRO3

▪ RMC3

▪ TSCW-730

▪ TSW-1060

▪ TSW-760

▪ TSW-560

o Licensing:

▪ VC-4

Licensing and Copyright Information Certain Crestron products contain open source software. For specific information, please visit

www.crestron.com/opensource

http://www.crestron.com/opensource

XiO Cloud - Crestrons Online Help

Documents