PK OEM PARTS The Quality Provider OEM parts suitable for WäRTSILä 46, 32 AND VASA 32 WESTFALIA SEPARATORS
PK OEM PARTSThe Quality Provider
PK OEM PARTSThe Quality Provider
OEM parts suitable for
Wärtsilä 46, 32 AND VAsA 32
WEstFAliA sEPArAtOrs
Your reliable spare parts supplier, wherever you are 3
The right people in the right place 4
It’s much more than just sales 7
Quality, we are fully in control 9
We stock for you 11
Guarantee 13
Around-the-clock 14
Headquarters 15
CONtENts
PK OEM Parts was founded in 1981. throughout the years we developed an extensive program of high-quality OEM Parts suitable for Wärtsilä diesel engines series 46, 32 and Vasa 32 and Westfalia separators. these installations deserve excellent OEM parts and that is what we offer.
PK OEM PARTSThe Quality Provider
YOur rEliAblE sPArE PArts suPPliEr, WhErEVEr YOu ArE
We offer a unique alternative to the
original manufacturer’s sole sourcing
position. Without compromises! We
combine knowledge, quick response
times and availability with a fair price.
We don’t go for quick wins, we go for
long-lasting relationships where doing
business is a matter of trust. We want
to be your reliable parts partner without
any boundaries. To achieve and maintain
the highest level of quality, a proactive
NEN and ISO 9002 quality system was
introduced in 2012. This system governs
quality control throughout the company.
We understand your business and know
your needs.
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EM P
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PK OEM PARTSThe Quality Provider
Doing business worldwide is a matter of trust. in this specific area of critical components for - very often - nonstop running diesel engines and separators the necessity of a reliable, stable and flexible supply partner is obvious. You want to be sure that you get what you want when you need it, not only today but also in the future. A consistent quality without unpleasant surprises.
A clear focus and good relationship
management brought us where we are
now and this is the solid basis for our
further growth. The people at PK OEM
Parts are dedicated specialists and as a
team they take care for the procurement,
stockholding and supply to meet your
needs. We are permanently working on
the further improvement of our services
because our aim is to be and remain your
OEM parts supplier. Therefore we are
always investing in people and knowledge.
At PK OEM Parts we are concerned about
environmental issues. It’s embedded
in the way we work in our office and
warehouses. Energy savings, the reuse
of packaging material and the selection
criteria of our supplies are examples of our
contribution.
thE right PEOPlE iN thE right PlACE
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EM P
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We are there to serve you, not only with competitive prices but also with good advice and accurate information.Our customer service team is home based, while our account managers travel all over the world in order to meet customers face-to-face. it’s their goal to build and maintain a professional relationship.
Every request, no matter what, is answered
within 24 hours. Intelligent CRM-software
gives us all detailed client information
and helps us to be proactive and accurate
in serving you. All our systems are linked
with one another so we easily convert
quotations into orders. The people at our
sales department are dedicated specialists
with a clear customer focus. We are
constantly investing in technical and sales
training programs. We want to be more
than just a parts supplier, we want to be
your preferred parts partner, your value
added supplier of high quality spare parts.
PK OEM PARTSThe Quality Provider
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EM P
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it’s MuCh MOrE thAN just sAlEs
PK OEM PARTSThe Quality Provider
QuAlitY, WE ArE FullY iN CONtrOl
Strict procedures have been established
for incoming inspection. For each product,
instructions are available that describe
how they must be inspected on entry and
how to handle rejects. Clear procedures
have been established for preservation
and storage in our warehouse. To benefi t
incoming inspection, a metrological
department has been set up where
product-specifi c measurements and checks
are made. Our purchasing strategy is based
on long-standing partnerships with leading
manufacturers so we can guarantee
consistent quality. Our purchasing policy
is aimed at partnership with Western
European manufacturers. The quality
management system (QMS) of PK OEM
Parts is certifi ed according to the ISO 9002:
2008 standard. Yearly an notifi ed body
audits the QMS.
At PK OEM Parts every detail is important because we want to be sure that you receive all parts in perfect condition, according to the highest quality standards.
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For every order the software program
produces a pick list indicating where each
part is located in the warehouse. Using this
pick list, orders can be compiled in a fast,
efficient and error-free way. Attention is
also given to parts available in different
executions. These parts are located
throughout the warehouse in different
places so that picking of the right execution
is guaranteed. To ensure that parts are
delivered to the customer in good condition,
a great deal of attention is given to the
method of packing and the packaging
itself. Customer-specific requirements in
terms of packaging and packing methods
are recorded in our customer information
system and automatically printed on the
pick list.
Over the years we have built up a wide range of OEM parts suitable for Wärtsilä diesel engines series 46, 32 and Vasa 32 and Westfalia separators. All parts are stocked in our modernly equipped warehouses in Dordrecht where special attention is paid to optimal storing conditions.
WE stOCK FOr YOu
PK OEM PARTSThe Quality Provider
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EM P
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PK OEM PARTSThe Quality Provider
Along with our high-quality OEM parts, we give a 12-month guarantee after delivery. this guarantee is valid when parts have been installed according to the manufacturer’s instructions and that the installation itself is run under normal operational conditions as given by the manufacturer.
If any guarantee issues arise, the parts
concerned should be returned to us for
inspection and when a guarantee claim
is accepted the parts concerned will
be replaced free of charge. Should any
consequential damage occur as the clear
result of a defect in our parts, we are liable
within the terms of our third party liability
insurance policy. In such a case an expert,
assigned by our insurance company, will
eventually investigate the matter right
there and then.
To carefully balance the interests of our
customers and ourselves, all quotations,
orders and contracts are subject to the
Metaalunie conditions.
guArANtEE
itself is run under normal operational conditions as given
assigned by our insurance company, will
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We are continuously working to further
improve our organization to operate as
effectively and methodically as possible.
Our employees are fully involved in reaching
objectives and their abilities are used for
the benefi t of the company and all parties
involved. All activities and accompanying
resources are managed in a process oriented
way and related processes operate as one
system. PK OEM Parts stands for teamwork.
All departments like sales, logistics, accounting, purchase, category management and quality control work close together in one offi ce building directly linked to our warehouses. As a result short communication lines help us to act and react very effi ciently.
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PK OEM PARTSThe Quality Provider
hEADQuArtErsArOuND-thE-ClOCK
We are at your disposal, for personal advice and service. You can reach us 24 hours a day, 7 days a week and 365 days a year. because a standstill diesel engine is a waste of money. PK OEM Parts, at your service, all around-the-clock and all around the world!
Our company is based at an industrial estate
in Dordrecht, located along the motorway
between Antwerp and Rotterdam. From
here we have quick access to the seaports of
Rotterdam, Flushing, Amsterdam and
Antwerp. Besides our own delivery vans, we
maintain close contact with companies
specializing in road, air and sea transport so
that each shipment is collected and
dispatched in the most effi cient way.
Postal address:
P.O. Box 3019
3301 DA Dordrecht
The Netherlands (Europe)
Office address:
Pieter Zeemanweg 167
3316 GZ Dordrecht
The Netherlands (Europe)
tel.: +31 78 65 11 177
fax: +31 78 65 11 894
PK OEM PARTSThe Quality Provider
PK OEM PARTSThe Quality Provider
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yrig
ht©
2012
by
PK O
EM P
arts
. No
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ithou
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rittin
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om P
K O
EM P
arts
.
e-mail: [email protected]
www.pkoemparts.nl