Workshop Materials: Pedagogical Foundations for Games, Gamification and Immersive Learning

Twitter:@kkapp

By Karl M. Kapp Bloomsburg University Gamification of Learning and Instruction May 2014

The Pedagogical Foundation for Games, Gamification and Immersive Learning

Please Play: Tic Tac Toe

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Please Play: Hangman

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Game Results • Did you like the game? • Was it fun? • Did you score points? • Who won?

I Won!

Index Card Game

1. On your own, answer your table question.

2. Compare answers and discuss at your own table.

3. Develop a list of top three answers for the entire table.

4. Share out answers with group, as directed by instructor.

Do you Know the…

Personnel Learning Objective?

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Brief history of…

The World

We’ve learned and struggled for a few years here figuring out how to make a decent phone. PC guys are not going to just figure this out. They’re not going to just walk in. --Palm CEO Ed Colligan, 16 Nov 2006

This is our best iPhone launch yet — more than 9 million new iPhones sold — a new record for first weekend sales—Tim Cook, 2013.

Palm sold to HP in 2010, by 2011 Palm was done.

4 2 Games 1.0

3

4 Games 1.0

3

Where is my opponent

going to go next?

In what direction should I try to move

the ball?

How will the ball bounce off the wall?

Games 2.0

Games 2.0

Should I shoot the aliens on the end or in the

middle or all the bottom aliens first?

How long do I have to shoot before an alien

shoots at me?

What is the pattern these aliens are

following?

Games 3.0

Where do I explore first?

What activities are of the most value?

What must I do to achieve my goal?

Games 4.0

Games 4.0 What activities give me the most return

for my efforts?

Can I trust this person who wants to team

with me to accomplish a goal?

Flippy wants to become friends with you. Do you

want to add Flippy to your friend’s list.

Games 4.0

I am going to need more

coffee.

Not another online

lecture.

Sorry, had you on mute, could you repeat the

question.

New Instructional Approaches are Needed

Let’s Play Fact or Fishy…

Rules • A statement is presented

– Choose the best response

• Text Keyword Response: – To 37607

Take out your text-machines

Standard Texting Fees Apply!

Two Teams

teama teamb

How To Respond via Texting

1. Polleverywhere has no access to your phone number 2. Capitalization doesn’t matter, but spaces and spelling do TIPS

Amaze

Inamaze

alright

Amaze

Lectures involve… Attempting to solve problems or synthesis or inter-relate content for only 1% of the time.

Is that Fact or Fishy?

Fact: Lectures are NOT effective for fostering higher level thinking?

Gibbs, G., (1981). Twenty Terrible Reasons for Lecturing, SCED Occasional Paper No. 8, Birmingham. http://www.brookes.ac.uk/services/ocsld/resources/20reasons.html and Bligh, D., (1972). What’s the Use of Lectures? Penguin.

Bloom, B. S., (1953). “Thought Processes in Lectures and Discussions.” Journal of General Education Vol. 7. Isaacs, G., (1994). “Lecturing Practices and Note-taking Purposes.” Studies in Higher Education, 19:2.

During lectures students'

thoughts involved attempting to solve

problems, or synthesize or inter-relate

information for 1% of the time.

78% of the lecture is spent in ‘passive thoughts about the subject’ and ‘irrelevant thoughts’.

21 studies found lecturing to be less

effective than: discussion, reading

and individual work in class.

Active learning increases student performance in science, engineering, and mathematics Scott Freemana,1, Sarah L. Eddya, Miles McDonougha, Michelle K. Smithb, Nnadozie Okoroafora, Hannah Jordta, and Mary Pat Wenderotha. PNAS Early Edition (Proceedings of the National Academy of Sciences) Aoproved April 15, 2014

The average child plays over 10,000 hours worth of games before graduating high school.

Is that Fact or Fishy?

10,000 hrs of Game play

13 hours of console games a

week

Digital divisions. Report by the Pew /Internet: Pew Internet & American Life. US Department of Commerce

87% of 8- to 17-

year olds play video games

at home.

Average game player in US

is 38.

Females play 5 hours a week of console games. They make up the majority of PC gamers at 63%.

Almost 43% of the gamers are female and 26% of those females are over

18.

Digital divisions. Report by the Pew /Internet: Pew Internet & American Life. US Department of Commerce

“Games” and “Gamification” are the same thing.

Is that Fact or Fishy?

Gamification is the use of gaming elements integrated into a training program aligned with educational goals to promote change in behavior

Game-based Learning is the use of a game to teach knowledge, skills and abilities to learners using a self-contained space.

What is this “game” stuff?

Simulation Learning is a realistic, controlled-risk environment where learners can practice specific behaviors and experience the impacts of their decisions.

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• Gamification is to Learning Game as: – Part is to Whole – Piece is to Puzzle – Slice is to Pie – Steering Wheel is to Car

• Gamification uses elements of games but is not

a game in-and-of itself.

What is this “game” stuff?

Gamification + Simulation = Learning Game

What is this “game” stuff?

Whole Part

Gaming

Playing

(Serious ) Games Gamification

Toys Playful Design

From Game Design Elements to Gamefulness: Defining “Gamification”, Deterding, S. et. al

Gartner Group predicts by 2015, 40 percent of Global 1000 organizations will use

gamification as the primary mechanism to transform business operations.

Gamification as a term was coined in “2002”

Adding points, badges and leaderboard to any training makes it awesome!

Is that Fact or Fishy?

Fishy… if it was that easy…this would be the most engaging game in the world.

20% increase in profile completion.

In a Meta-Analysis… Knowledge retention for game/simulation was 17% higher than a lecture.

Fact! Delivery Method vs. Game/Simulation

% Higher

Lecture 17% Discussion 5%

Sitzmann, T. (2011) A meta-analytic examination of the instructional effectiveness of computer-based simulation games. Personnel Psychology .Review of 65 studies. Chapter 4 “The Gamification of Learning and Instruction.”

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Retention Type of Knowledge

% Higher

Retention 9% Procedural 14% Declarative 11%

Fact! It wasn’t the game, it was

level of activity in the game.

In other words, the engagement of the learner in the game leads to learning.

Sitzmann, T. (2011) A meta-analytic examination of the instructional effectiveness of computer-based simulation games. Personnel Psychology .Review of 65 studies. Chapter 4 “The Gamification of Learning and Instruction.”

Two Types of Gamification

Structural Content

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Structural Gamification is the application of game-elements to propel a learner through content with no alteration or changes to the content.

Structural: Points Badges Leaderboard

What is this “gamification” stuff?

Content Gamification This is the application of game elements and game thinking to alter content to make it more game-like but doesn’t turn the content into a game.

Content: Challenge Story Characters Mystery

What is this “gamification” stuff?

Examples

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Create your own games.

Classroom Gamification

In the Classroom

• Form students into companies (teams) • Provide Request for Proposal • Students develop:

– 40 page proposal – Working Prototype – Sales Presentation

Group Group Results by

Assessment Pre Post Final

Game Mean .378

5 .447 .5136

Std. Deviation .167 .168 .169 N 140 125 100

Task Mean Rating Before

Mean Rating After

Difference After-Before

Calculate volume of 3-D shape 2.83 4.00 1.17

Calculate surface area of 3-D shape 2.33 3.83 1.50

Understand concept of conductivity and heat flow 1.50 3.82 2.32

Understand relationship between conductivity & heat flow. 1.17 3.17 2.00

Apply heat flow formula 1.00 3.33 2.33

Understand difference between dead and live load 1.50 3.33 1.83

Preliminary Survival Master Results

Grading Game

http://www.gradinggame.com/

http://www.forbes.com/sites/jordanshapiro/2013/07/01/it-only-takes-about-42-minutes-to-learn-algebra-with-video-games/

Dragon Box 2

Students who played at least 1.5 hours, 92.9% achieved mastery. Of those students who

played at least 1 hour, 83.8% achieved mastery. Of those students who played at least 45

minutes, 73.4% achieved mastery.

VENDOR http://www.axonify.com/

Associates received daily reinforcement of the monthly safety and loss prevention training.

In a quiz-type game, associates answer quick, targeted questions related to risk, loss prevention, safety, and

operational policies and procedures—standard questions in these areas.

If they answered correctly, they played a slot-machine game titled “Quiz to Win” for a chance to win cash prizes

If answered incorrectly, the system immediately presented a short training piece designed to specifically address the topic covered in the initial question. Questions repeated at various

intervals until the associate demonstrated mastery of the topic.

The entire process takes 30-90 seconds each day and associates do it either at the beginning of a shift or during

downtime throughout the day.

Business Results

• Voluntary participation rate of over 95 %. • Safety incidents and claim counts reduced by more than 45%

with an increase in the number of stores and employees. • Reduction in shrinkage has been at a level of 55 %. • In the case of internal loss, each time a burst of content related

to employee theft is pushed out, they see at least a 60% increase in their “Integrity Pays” hotline calls, resulting in a direct reduction in inventory loss.

References • The Gamification of Retail Safety and Loss

Prevention Training – http://www.learningsolutionsmag.com/articles/1206/the-

gamification-of-retail-safety-and-loss-prevention-training

14 Things We Know about How to Design Games for Learning From

Research

Research Bingo

14. Variable Reinforcement, found in the chance element of games

provides a physical stimulant.

Receiving a PREDICTABLE reward releases one shot of dopamine.

Howard-Jones. P.A., & Demetriou, S. (2008, September 11). Uncertainty and engagement with learning games. Instructional Science, 37, 519-536.

Receiving an UNPREDICTABLE reward releases two shots of dopamine.

Yeah, me!

Howard-Jones. P.A., & Demetriou, S. (2008, September 11). Uncertainty and engagement with learning games. Instructional Science, 37, 519-536.

13. Spaced Retrieval helps learners

retain access to memorized information over long periods of

time.

Content Content Content

Spaced Retrieval

Carpenter SK, DeLosh EL. Application of the testing and spacing effects to name learning. Applied Cognitive Psychology 19: 619–636, 2005. And Cull W. Untangling the benefits of multiple study opportunities and repeated testing for cued recall. Applied Cognitive Psychology 14: 215–235, 2000.

Avoids 2 inherent problems with mass practice -Learner fatigue -Likelihood of interference with preceding & succeeding learning

12. Increasing the number of competitors can decrease competitive motivation.

Garci, S., & Tor, A. (2009) The N-Effect: More Competitors, Less Competition> Psychological Science, Volume 20—Number 7

Average test scores fall as the average number of test takers at test-taking venues increases.

People finished a timed quiz faster , trying to be in top 20%, if they believed they were in a pool of 10 versus a pool of 100.

Called the “N-Effect”

11. What percentage of adults 50 and older play

games?

48%

Gamers Over 50: You’re Never Too Old to Play http://www.theesa.com/newsroom/Elder_Gamer_Fact_Sheet.pdf

70%

Laptops

40%

Mobile Device

24%

Console Gamers Over 50: You’re Never Too Old to Play http://www.theesa.com/newsroom/Elder_Gamer_Fact_Sheet.pdf

80 percent of gamers over 50 play on a weekly basis. 45 percent play on a daily basis.

56%

Card/Tile

52%

Puzzle/Logic Word/Trivia Board Games

24%

Gamers Over 50: You’re Never Too Old to Play http://www.theesa.com/newsroom/Elder_Gamer_Fact_Sheet.pdf

10. Games Can Influence People to Behave in a Pro-

social Manner

First Experiment indicated that playing the game Darfur is Dying resulted in a greater willingness to help the Darfurian people than reading a text conveying same information.

Peng, W., Lee, M., & Heeter. (2010) The effects of a serious game on role taking and willingness to help. Journal of Communications. 60, 723-724. Chapter 5 of “The Gamificaiton of Learning and Instruction.

Second Experiment indicated that playing the game Darfur is Dying resulted in a greater role taking and willingness to help than either game watching or text reading.

Peng, W., Lee, M., & Heeter. (2010) The effects of a serious game on role taking and willingness to help. Journal of Communications. 60, 723-724. Chapter 5 of “The Gamificaiton of Learning and Instruction.

Rosenberg, R.S. Baughman, S.L., Bailenson, J.N. (2013) Virtual Superheroes: Using Superpowers in Virtual Reality to Encourage Prosocial Behavior. PLOS One., 8(1), 1-9.

Flying around a virtual world as a superhero made subjects nicer in the real world. physical

world

Greitemeyer, T. & Osswald, S. (2010) Effective of Prosocial games on prosocial behavior. Journal of Personality and Social Psychology. Vol. 98 . No. 2., 211-221.

28% helped to pick up pencils

33% helped to pick up pencils

67% helped to pick up pencils

22% intervened

56% intervened

9. Games Must be Embedded into the Curriculum to be

Effective for Learning.

Engagement

Pedagogy Game

Educational Simulation

Instructional games should be embedded in instructional programs that include debriefing and feedback.

Instructional support to help learners understand how to use the game increases instructional effectiveness of the gaming experience.

Hays, R. T. (2005). The effectiveness of instructional games: A literature review and discussion. Naval Air Warfare Center Training Systems Division (No 2005-004). Chapter 4 “The Gamification of Learning and Instruction.”

Sitzmann, T. (2011) A meta-analytic examination of the instructional effectiveness of computer-based simulation games. Personnel Psychology .Review of 65 studies

Example

Wouters, P., van Nimwegen, C., van Oostendorp, H., & van der Sek E.D. (2013), February 4). A Meta-Analysis of the Cognitive and Motivational Effects of Serious Games. Journal of Educational Psychology. Advanced online publication. Doi: 10.1037/a0031311 39 Studies.

8. Games are more effective than traditional instruction when multiple sessions are

involved.

Conventional instruction for a one-off is better vs. one game session

Multiple game sessions better than multiple conventional sessions

Wouters, P., van Nimwegen, C., van Oostendorp, H., & vam der S .. E.D. (2013), February 4). A Meta-Analysis of the Cognitive and Motivational Effects of Serious Games. Journal of Educational Psychology. Advanced online publication. Doi: 10.1037/a0031311 39 Studies.

7. Games are more effective than traditional instruction

when players work in groups.

With serious games, both learners playing individually and those playing in a group learn more than the comparison group, but learners who play serious games in a group learn more

Wouters, P., van Nimwegen, C., van Oostendorp, H., & vam der S[el. E.D. (2013), February 4). A Meta-Analysis of the Cognitive and Motivational Effects of Serious Games. Journal of Educational Psychology. Advanced online publication. Doi: 10.1037/a0031311 39 Studies.

6. Instruction with serious games yields higher learning

gains than conventional instruction.

Fact! Retention/ Type of Knowledge

% Higher

Retention 9% Declarative 11% Procedural 14%

Sitzmann, T. (2011) A meta-analytic examination of the instructional effectiveness of computer-based simulation games. Personnel Psychology .Review of 65 studies. Chapter 4 “The Gamification of Learning and Instruction.”

Effects on Learning Compared to Traditional Instruction

% of Studies

Positive Effect for Games 52% Mixed Results 25% No Difference 18%

Ke, F. (2009) A qualitative meta-analysis of computer games as learning tools. In R.E. Ferding (Ed.) , Effective electronic gaming in education (ol. 1, pp. 1-32). Hershey, PA: Information Science Reference. .Review of 65 studies. Chapter 4 “The Gamification of Learning and Instruction.”

*One Study-Games better than traditional instruction.

Qualitative Analysis!

5. Third person view in a game is better for changing a person’s behavior than first

person.

First Person View

Third Person View

Carey, B. (2007) This is Your Life (and How You Tell it). The New York Times. And Sestir, M. & Green, M. C. (2010). You are who you watch: Identification and transportation effects on temporary self-concept. Social Influence, 5, 272-288 and research by Libby, L.K., Shaeffer, E.M., Eibach, R.P., & Slemmer, J.A. ( 2007) Picture yourself at the polls: Visual perspective in mental imagery affects self-perception and behavior. Psychological Science. Vol. 18: 199-203.

Third Person View

Carey, B. (2007) This is Your Life (and How You Tell it). The New York Times. And Sestir, M. & Green, M. C. (2010). You are who you watch: Identification and transportation effects on temporary self-concept. Social Influence, 5, 272-288 and research by Libby, L.K., Shaeffer, E.M., Eibach, R.P., & Slemmer, J.A. ( 2007) Picture yourself at the polls: Visual perspective in mental imagery affects self-perception and behavior. Psychological Science. Vol. 18: 199-203.

“Seeing oneself as acting in a movie or a play is not merely fantasy or indulgence; it is fundamental to how people work out who it is they are, and may become.” Ben Casey

Why be a Character at All?

Research indicates that human social models influence behavior,

beliefs and attitudes.

Bandura, A. 1986 Social foundations of thought and action: a social cognitive theory. Englewood Cliffs, NJ, USA: Prentice-Hall.

Avatar as Teacher

Research indicates that learners perceive, interact socially with and are influenced by anthropomorphic

agents (avatars) even when their functionality and adaptability are limited.

Baylor, A. 2009 Promoting motivation with virtual agents and avatars: R ole of visual presence and appearance. Philosophical Transactions of the Royal B Society. 364, 3559–3565

5. While playing a game, learners will voluntarily do harder problems and work.

A math facts game deployed on a handled computer encouraged learners to complete greater number of

problems at an increased level of difficulty.

Learners playing the handheld game completed nearly 3 times the number of problems in 19 days

and voluntarily increased the level of difficulty.

Lee, J., Luchini, K., Michael, B., Norris, C., & Soloway, E. (2004). More than just fun and games: Assessing the value of educational video games in the classroom. Paper presented at the CHI '04 Extended Abstracts on Human Factors in Computing Systems, Vienna, Austria.

4. An experience as an avatar can change a person's real life

perceptions.

An experience as an avatar can change a person's real life perceptions. In a study conducted by Yee and Bailenson (2006), it was found that negative stereotyping of the elderly was significantly reduced when participants were placed in avatars of old people compared with those participants placed in avatars of young people.

Yee, N. & Bailenson, J.N. (2006). Walk A Mile in Digital Shoes: The Impact of Embodied Perspective-Taking on The Reduction of Negative Stereotyping in Immersive Virtual Environments.. Proceedings of PRESENCE 2006: The 9th Annual International Workshop on Presence. August 24 – 26, Cleveland, Ohio, USA

Who is more likely to run 24 hours later? A. Person who watched an avatar not like

them running B. Person who watch an avatar like them

running C. Person watching an avatar like them

loitering

Within 24 hours of watching an avatar like themselves run, learners were more likely to run than watching an avatar not like them or

watching an avatar like them loitering .

Fox, J., Arena, D., & Bailenson, J.N. (2009). Virtual Reality: A survival guide for the social scientist. Journal of Media Psychology, 21 (3), 95-113.

If learners watch an avatar that looks like them exercising & losing weight,

they will subsequently exercise more in the real world as compared to a control

group.

Fox, J., Arena, D., & Bailenson, J.N. (2009). Virtual Reality: A survival guide for the social scientist. Journal of Media Psychology, 21 (3), 95-113.

4a. Avatars aid learning.

On tests involving different word problems, the group who had a character explain the problems generated 30% more correct answers than the group with just on-screen text.

Animated pedagogical agents (characters) can be aids to learning. A “realistic” character did not facilitate learning any better than a “cartoon-like” character.

Clark, R., Mayer, R. (2011) E-Learning and the Science of Instruction: Proven Guidelines for Consumers and Designers of Multimedia Learning. New York: Pfeiffer. Pg. 194. Chapter 4 “The Gamificaiton of Learning and Instruciton”

3. Simulation/games build more confidence for on the job

application of learned knowledge than classroom instruction.

Sitzmann, T. (2011) A meta-analytic examination of the instructional effectiveness of computer-based simulation games. Personnel Psychology .

20% higher confidence levels.

Simulation/games build more confidence for on the job application of learned knowledge

than classroom instruction.

2. Games don’t have to be considered “entertaining” to be

instructional.

Do simulation/games do not have to be entertaining to be educational?

Sitzmann, T. (2011) A meta-analytic examination of the instructional effectiveness of computer-based simulation games. Personnel Psychology .

1. An instructional game will only be effective if it is designed to

meet specific instructional objectives and was designed as it

was intended.

Focusing on non-instructional elements will make the game “fun” but not necessarily educational. Clear instructional objectives must be met in the game. Game must be designed to meet the objectives.

Hays, R. T. (2005). The effectiveness of instructional games: A literature review and discussion. Naval Air Warfare Center Training Systems Division (No 2005-004). Chapter 4 “The Gamification of Learning and Instruction.”

1) An instructional game will only be effective if it is designed to meet specific instructional objectives and was designed as it was intended.

2) Games don’t have to be considered “entertaining” to be instructional. 3) Simulation/games build more confidence for on the job application of

learned knowledge than classroom instruction 4) An experience as an avatar can change a person's real life perceptions. 5) While playing a game, learners will voluntarily do harder problems and

work. 6) Instruction with serious games yields higher learning gains than

conventional instruction. 7) Games are more effective than traditional instruction when players work

in groups.

Take-Away

11) Games are more effective than traditional instruction when multiple sessions are involved.

12) Games Must be Embedded into the Curriculum to be Effective for Learning.

13) Games can influence people to behave in a pro-social manner. 14) Variable Reinforcement, found in the chance element of games provides

a physical stimulant. 15) Spaced Retrieval helps learners retain access to memorized information

over long periods of time. 16) Increasing the number of competitors can decrease competitive

motivation. 17) 48% of people over the age of 50 play video games.

Take-Away

The Quest for Learner

Engagement

Design Takeaway Challenge

Rules • A statement is presented

– Type in “Code word”

• Text Response:

Take out your text-machines

Standard Texting Fees Apply!

How To Participate via Texting

1. Polleverywhere has no access to your phone number 2. Capitalization doesn’t matter, but spaces and spelling do

AMZ01

IAMZ02

ALRIGHT01

AMZ01

How To Vote via PollEv.com/karlkapp

Capitalization doesn’t matter, but spaces and spelling do TIP

AMZ01

IAMZ02

ALRIGHT01

PollEv.com/karlkapp

Observe the process, take notes for debrief.

-What design techniques are used? -What elements add to experience?

-What instructional design principles are being followed or broken?

How To Participate via Observation

Summer Theatre and

Karl M. Kapp Present:

The Quest for:

t was a quiet Monday morning, very quiet, really quiet… almost too…

Then, out of nowhere, she flew into my office, like a Dean who had a problem that needed solved …

Hi Dean.

I have a problem that needs to be solved.

We need more engagement.

She wanted to increase student engagement and have more interactive learning for our students.

You came to the instructor that’s what I do…

Yeah, I know…that’s why I hired you. Ugh..

Now take the new person here and go ask Clyde, he went to a

conference on the subject.

For some reason, she didn’t seem bothered by the fact that she was breaking the school’s no smoking policy…

Here’s where you come in. Help me figure out the clues …and fast.

Choose your disguise…

Stakes are high……

First stop…Clyde’s office…look for clues

Better way To Learn

B) Learning a little bit of content at a time.

A) Learning the content in big chunks all at once.

Content Content Content

Time Time

Space learning out in small chunks over time, 24 hours is the optimal spacing. Break up content in classroom every 8-10 minutes.

Some call it “drip learning.”

I found three things written on one of Clyde’s notebooks.

Could be a lead…or

…it could be this session’s learning objectives

Let’s get going.

Now we need to find Ivan…the Informant... I knew one of his old haunts.

He was about as friendly as a fly at a fly strip convention.

Hello, Clueless…

Look I am going to ask you some questions, the right answer gives you

a clue to interactive learning.

He was about as friendly as a fly at a fly strip convention.

What do you and your lackies here have to say about this?

Fact or Fishy…testing yourself is a better way to learn than re-reading or re-listening

to material?

Enter Question Text

It’s a fact: “Retrieval Practice” alone can provide improved recall performance by as

much as 10-20%.

Require students to recall content to enhance learning.

In other words, use testing to reinforce learning—not just for

evaluation.

Combining Spaced Retrieval and Retrieval Practice is really

powerful.

One study in the subject of Anatomy and Physiology revealed retention benefits of

between 35% and 61% with average of 41%.

Ivan then grabbed his computer to show me an example.

ExactTarget is a global marketing organization focused on digital marketing tools – email, mobile, and web and was recently purchased by Salesforce.com. ExactTarget is a leading cloud marketing platform used by more than 6,000 companies including Coca-Cola, Gap and Nike.

Introducing a new product, MobileConnect and wanted to bring the sales force up-to-speed on the features and functionality of the product.

VENDOR http://www.theknowledgeguru.com/

Screen captures courtesy of The Knowledge Guru…Bottom Line Performance

“I can’t tell you how many people are coming to me wanting another game solution.” “The repetition of the different paths helped me retain the information.” “I’m a pretty competitive person so challenging myself to get one of the top scores added a layer of fun to learning about the MobileConnect product.” “The game was a fun way to learn about MobileConnect. I enjoyed the scenario-type questions, which put it all into context.”

Player Results

Business Results

Average contract value 2x higher than for previous mobile product. First call resolution ($35 a call/average) is up 45%. Of all the launches done in the previous two years prior to MobileConnect, the sales team built the quickest pipeline for this product.

Business Results

Average contract value 2x higher than for previous mobile product. First call resolution ($35 a call/average) is up 45%. Of all the launches done in the previous two years prior to MobileConnect, the sales team built the quickest pipeline for this product.

Larsen DP, Butler AC, Roediger HL 3rd. Repeated testing improves long-term retention relative to repeated study: a randomized controlled trial. Med Educ 43: 1174–1181, 2009. Dobson, J. L. (2013) Retrieval practice is an efficient method of enhancing the retention of anatomy and physiology information Advances in Physiology Education 37: 184–191, 2013; doi:10.1152/advan.00174.2012.

Ivan had another question for me…I was the one who was supposed to be ask’n questions….

Do learners remember facts better when presented in a bulleted list or

when presented in a story?

Researchers have found that the human brain has a natural affinity for narrative

construction.

People tend to remember facts more accurately if they encounter them in a

story rather than in a list.

And they rate legal arguments as more convincing when built into

narrative tales rather than on legal precedent.

Again with the computer….

Thanks, Ivan.

Get out of here….

This mystery of interactive learning was starting to take shape…

Let’s brief the Dean on what we know so far…

So what have we learned?

So far, so good. Follow the next clue on the matchbook I found in my desk drawer….

I arrived at the place on the matchbook, as shady as a clump of oaks caught in an eclipse…

Enter Question Text Hmm… What could this location and clue mean??? Tell me. Does engaging instruction start with:

Action draws in the learner and encourages further engagement.

Make the learner do something

Answer a question

Identify a procedure.

Make a decision.

Solve a mystery.

Confront a challenge.

Solve a Problem.

Write a proposal

Hands On

Just as I was leaving, I found another matchbook.

Seems like a clue…should

Learning be easy so we don’t discourage the learners? or Challenging where some learners will struggle?

Look! Things that are too easy or too difficult will not pique a learner’s interest because they lead to

boredom or frustration.

Let me show you Clyde’s folder on this subject.

Do you know what elements contribute to

flow?

Achievable Task

Clear Goals

Control Over Actions (Autonomy)

Concentration

You can also add elements such as …

You can also add elements such as … Novelty

Inconsistency

Complexity

Surprise Incomplete information

Unpredictable Future

Suddenly, a voice appeared out of nowhere…the mysterious Learning Lady

I saw her eyes in the shadows of the alley and she simply said…

Consider the use of fantasy in constructing learning events….

Ya’h sure about this “fantasy” thing? This make believe stuff?

Fantasy provides two learning benefits...

Cognitively a fantasy can help a learner apply old knowledge to understand new things and help them remember the content.

Emotionally, a person can connect with the experiences and not bring with it “real-world” concerns or fears.

Then, suddenly, she emerged from the shadows.

I pictured you differently…

Here are some more matches for your boss. She

smokes a lot.

She shouldn’t smoke.

Well, here is the next clue, do we :

Put the learner at risk. or Let the learner safely explore the environment.

No risk, or danger equal no skin in the game.

Get the learner emotionally involved by putting him or her at “mock” risk.

Losing (points, game)

Not Solving the Problem

Social Credibility

Recognition

Then they mysterious stranger started talking about what learners can “risk”…

Starting Over

Multiple Lives

In games, failing is allowed, it’s acceptable, and it’s part of the process.

Time for a recap with the Dean…she looked a little frantic…she wanted to know one more thing.

I want to know one more thing.

What are the elements of active learning?

What are some active learning practices that can engage

learners?

Any Others?

Great stuff, you folks really seemed to have cracked the case as to what makes engaging

learning.

Mystery solved, just in time for the weekend. I was anxious to get some rest…

…to my surprise as… the Dean was driving away, she threw another matchbook….

But we’ll have to leave that mystery for later….

The End

QUESTIONS?

Credits:

Detective Artwork Courtesy of Vanessa Bailey

Flow Diagram by Kristin Bittner

Typewriter and Mysterious Eyes are Clip Art

Audience Response by Poll Everywhere

Demo of Gamification Software by MindTickle

Covert Takeaways

• Learning should be engaging. • Stories provide a context for learning. • It is ok for a learner to struggle. • Simply adding points, badges and

leaderboards does not make learning effective.

Game Dynamics Exercise

HO Page: 1-10

Race to the Finish— Territory Acquisition— Exploration-- Collecting— Rescue or Escape— Alignment— Forbidden Act— Construct/Build— Outwit— Solution—

Name a game that Uses the Dynamic Below Page 1-10

Goals

-Game Goals -Instructional

Goals

Rules -Operational Rules-Describe

how the game is played.

-Foundational Rules-Underlying formal structures, like the mathematics involved

with dice.

-Behavior Rules-How players are expected to act toward

one another.

-Instructional Rules-What you want the learner to gain from

playing the instructional game.

Objectives -The introduction of an

objective or a goal is what differentiates a game from

play.

-It gives the players something to work toward.

-Objectives are either

obtained or not obtained and that is a quantifiable

outcome.

Story

Stories provide, context, meaning and purpose

1. Characters

Story Elements

5. Conclusion

2. Plot (something has to happen).

3. Tension

4. Resolution

Write a story to match your game.

Feedback

Games like The Sims provide feedback on many dimensions which provide

opportunities to consider tradeoffs and higher level cognitive thinking.

The most helpful feedback provides specific comments about errors and suggestions for improvement. It also encourages learners to focus their attention thoughtfully on the task rather than on simply getting the right answer.

Shute, V. J., Ventura, M., Bauer, M. I., & Zapata-Rivera, D. (2009). Melding the power of serious games and embedded assessment to monitor and foster learning: Flow and grow. In U. Ritterfeld, M. J. Cody, & P. Vorderer (Eds.), Serious Games: Mechanisms and Effects. Philadelphia, PA: Routledge/LEA. 295-321.

Leaderboards provide opportunities for players to

receive feedback about their performance as compared to

others.

Leaderboards provide opportunities for players to

receive feedback about their performance as compared to

others.

Recommendations • Provide authentic and realistic feedback.

• Feedback should be continuous through out

the learning. • Feedback should be instructional and provide

knowledge of learner’s performance.

• Allow learners to create their own social “leaderboard” of friends.

Time Motivator for player/learner

activity and action.

As a resource allocated during the

game-play.

A game can compress time to show consequences of actions more quickly than

real-time.

Curve of Interest

Monitor within the instruction. Track player movement,

time on task, level of activity.

Replayability

• Replay provides learners with a chance to try a different approach, explore different hypothesizes and reduces the “sting of failure”

Replay and exploration can be placed in games by providing

additional pathways through the content.

Achieving goals Collecting Items

Exploring Socializing Easter Eggs

Conflict, Competition and Cooperation

Conflict

Conflict-inflicting damage on other players

Competition

Competition-competing against other players

Cooperation

Cooperation-working with other players to achieve a goal.

Rewards, Incentives and Points, Achievements

Primarily use expected achievements so players can establish goals for themselves and understand the

purpose and progression of interactions.

Kapp, K. M. (2012) The Gamification of Learning and Instruction. New York: Pfeiffer. Chapter Ten. Pages 219-238.

Use coins, points and rewards to provide feedback on performance, updates on progress and level of

correctness.

Kapp, K. M. (2012) The Gamification of Learning and Instruction. New York: Pfeiffer. Chapter Ten. Pages 219-238.

The value, or size, of an anticipated reward influences the motivational signal sent to the brain only within

the contexts of the reward system.

Howard-Jones, P. A., & Demetriou, S. (2009) Uncertainty and engagement with learning games. Instructional Science. 37:519–536 DOI 10.1007/s11251-008-9073-6

Give players an opportunity to go over their earned achievements using some kind of visual stored list.

Kapp, K. M. (2012) The Gamification of Learning and Instruction. New York: Pfeiffer. Chapter Ten. Pages 219-238.

What can you do?

Use points, rewards and badges to convey meaning, achievement and progress.

http://www.coursehero.com/courses/

2 weeks after launching Courses (powered by gamification), CourseHero received 350 suggested edits to existing courses and 122 requests for new courses. Another 68 people offered to augment existing courses by creating their own course to be hosted on coursehero.com.

Since the implementation of gamification elements, time on site overall has increased around 5 percent.

For Gamified courses, the time on site for the Courses are nearly three times as long as time onsite for all of coursehero.com. Social sharing of achievements increased nearly 400 percent in three months.

Aesthetics

• A large element of any game is how the game looks and the overall congruency of the artwork, interface and activities.

Artwork and the “look and feel” of the game plays a major role in the overall design and enjoyment of a

game.

Includes audio as well as visual.

Gaming uncertainty can transform the emotional experience of learning. This may improve engagement and improve encoding and later recall.

Howard-Jones, P. A., & Demetriou, S. (2009) Uncertainty and engagement with learning games. Instructional Science. 37:519–536 DOI 10.1007/s11251-008-9073-6

Experimental results reveal that uncertainty enhances learning and is positively associated with motivation.

As motivation increases, participants tend to spend more time answering questions and have higher accuracy.

Ozcelik, E., Cagiltay, N. E., & Ozcelik, N. S., (2013)The effect of uncertainty on learning in game-like environments. Computers & Education 67. 12–20

Uncertainty in a learning game can enhance players’ experience in several ways, including changes in brain chemistry and activity.

Robinson, S. (2012) Taking a chance: Introducing uncertainty into learning games. Proceedings of the Academy of Educational Leadership, Volume 17, Number 2, 2012

Chance or luck is a highly motivational element of games both of traditional

games of chance but in other video games like finding hidden treasures.

What can you do?

Allow chance, risk-taking and uncertainty into gamification efforts. 50% appears to be an optimal number.

Freedom to Fail

Recommendations

• Allow failure.

• Provide for multiple attempts. • Focus on learning from mistakes and failure.