With Audio Final Module

Seven Habitsof

Highly Effective

People

To Aquire the 7 Habits

Be willing to :

Learn It

Teach It

Do It

Apply it to Your Life

Paradigm

The way and individual perceives,

understands, and interprets the surrounding

world. A mental map.

Habit

Knowledge What to, Why to

Skill How to

Desire Want to

KnowledgeKnowledge(what to, why to)

DesireDesire(want to)

SkillsSkills(how to)

HABITHABITSS

EFFECTIVE HABITSEFFECTIVE HABITS

Effectiveness

P/PC Balance : The Principle of Effectiveness

Production

The desired results produced

Production Capability

Maintaining, preserving and enhancing the

resources that produces the desired results

The Maturity Continuum

Character & Personality

Although image, techniques and skills can influence your outward success, the weight of real effectiveness lies in good character.

Character & Competence

Character A person with high character

exhibits integrity, maturity and an Abundance Mentality.

Competence A person with high competence has knowledge and ability in a given area.

As people balance these two elements, they build their personal trustworthiness and their trust with others.

Character & Competence

Character Competence

JUDGEMENTJUDGEMENT

CHARACTER Integrity Maturity Abundance Mentality Interdependency

COMPETENCE Technical skills Qualifications Knowledge Experience

EEMOTIONAL MOTIONAL BBANK ANK

AACCOUNTCCOUNT

KEEP PROMISES APOLOGIZE

CLARIFY EXPECTATIONS

TREAT OTHER KINDLY

UNDERSTAND OTHERS

LOYALITY TO THE

ABSENT

CIRCLE OF INFLUENCE

CIRCLE OF INFLUENCE

IndependenceIndependence

DependenceDependence

InterdependencInterdependencee

PUBLICVICTORY

PRIVATEVICTORY

Seek First to Understand

… Then to beUnderstood

Synergize

Think Win/Win

Put First Things First

Be Proactive

Begin with the End in Mind

Shar

pen

the

Saw

THE SEVEN HABITS PARADIGMTHE SEVEN HABITS PARADIGM

Habit One : Be ProactiveThe Habit of Personal Vision

Responsibility

Response + Ability

Effective people take responsibility of their own

actions.

Their behaviour is a product of their own decisions.


Characteristics of a Proactive Person

• Respond according to values

• Accept responsibility for their own behavior

• Focus on their Circle of Influence


Reactive Behavior

Reactive people allow outside influences (moods,

feelings or circumstances) to control their responses.

Stimulus Response


Proactive Behavior

Proactive people use the margin of freedom to make

choices that best apply their values. Their freedom to

choose expands as they wisely use the space between

stimulus and response.

Stimulus ResponseFreedom to

Choose Accordingto Values

PROACTIVE MODELPROACTIVE MODEL

StimulusStimulus ResponseResponseFreedomFreedom

totoChooseChoose

Self-Awareness

Self-Awareness

ImaginationImagination ConscienceConscience

IndependentWill

IndependentWill


Theories of Determinism

Reactive people blame their attitude and behavior on

things they think they cannot control. They respond

to stimulus, often attributing their behavior to three

determinants :

Genetic - Traits we inherited

Psychic - Our upbringing

Environmental - Our surroundings

CIRCLE OF INFLUENCE

CIRCLE OF INFLUENCE


The Four Human EndowmentsSelf-Awareness – Examining thoughts, moods and

behaviorsImagination – Visualizing beyond experience and

present reality (work on alternatives)Conscience – Understanding right and wrong and

following personal integrityIndependent Will – Acting independent of external

influence




PUBLICVICTORY

PRIVATEVICTORY



Synergize

Think Win/Win


Be Proactive


Shar

pen

the

Saw


Habit Two Begin with the End in MindThe Habit of Personal Leadership

Mental Creation Precedes Physical Creation

To start with a clear understanding of your

destination.

Write your MISSION STATEMENT

Choose a Life Center



Principle-CenteredSomeone who is principle-centered bases decisions on principles that govern human effectiveness. Principles are the ideal core because they allow us to seek the best alternative through conscious choice, knowledge and values. Principle-centered people try to :Stand apart from the emotion of a situation and from other factors that would act on them.Make proactive choices after evaluating options.


Mission StatementA powerful document that expresses your personal sense of Purpose and meaning in life. It acts as a governing Constitution by which you evaluate decisions and choose behaviors.

Define Leadership & Management

Leadership deals with Direction

Management deals with Speed, Co-ordination, Logistics in moving in that direction




PUBLICVICTORY

PRIVATEVICTORY



Synergize

Think Win/Win


Be Proactive


Shar

pen

the

Saw


Habit ThreePut First things First

The Habit of Personal Management

Importance

An activity is importance if you personally find it

valuable, and if it contributes to your mission values,

and high-priority goals.

Urgency

An activity is urgent if you or others feel that it

requires immediate attention.

. Crisis

. Pressing problems

. Deadline-driven projects, meetings, preparations

. Preparation

. Prevention

. Values clarification

. Planning

. Relationship building

. True re-creation

. Empowerment

. Interruptions, some phone calls

. Some mail, some reports

. Some meetings

. Many proximate,pressing matters

. Many popular activities

. Trivia, busywork

. Some phone calls

. Time wasters

. “Escape” activities

. Irrelevant mail

. Excessive TV

II IIII

IIIIII IVIV

UrgentUrgent Not UrgentNot UrgentIm

port

ant

Import

ant

Not

Import

ant

Not

Import

ant

Habit Three - Put First things First

The Habit of Personal ManagementURGENTIM

PO

RT

AN

TNOT URGENT

NO

T I

MP

OR

TA

NT

Crises Management

Attach to Mission

Distractions Time

Wasters



“Effective people have genuine Quadrant 1 crises and emergencies that require their immediate attention, but the number is

comparatively small. They keep P and PC in balance by focusing on the important, but not urgent,

activities of Quadrant II”



Things which matter most must never be at the mercy of things which matter least.

The Key is not to prioritize your schedule but

to schedule your priorities.



Put First things First involves a six-step, QII processThat will help you act on the basis of importance. Importance, in the context of Put first things First, is defined By your mission statement and confirmed by your conscience.The six steps can be used in weekly planning or as often as needed.

Connect to Mission Review Roles Identify Goals

Organize Weekly Exercise Integrity Evaluate

Habits One, Two & Three

The first three habits help develop a deep base of character and personal security . Once these 3 habits become part of who you are

you are then ready to begin building rich enduring highly productive relationships with other people and that’s where habits

four, five and six come in.

Habits Four, Five & Six

These are the habits that lead to interdependent relationships. Habit Four : Think Win-winThe attitude of seeking solutions, so that every one can win.Do this by communicating. This is done by Habit Five

Habit Five : Seek first to understand, then to be understoodHabit Six : This is the habit of creative co-operation - SynergyThis happens when two sides in a dispute work together to come with a solution which is better than what either side initially proposed.




PUBLICVICTORY

PRIVATEVICTORY



Synergize

Think Win/Win


Be Proactive


Shar

pen

the

Saw


Habit Four – Think Win-Win

The Habit of Interpersonal Leadership

SIX PARADIGMS OF HUMAN INTERACTION

Win-Win Win-Lose Lose-Win

Lose-Lose Win Win-Win or No-Deal

Habit Four - Think Win-Win


Win-Win : People who choose to win and make sure others also win - practice win-win. People with a win-win paradigm take time to search for solutions that will make them happy and simultaneously satisfy others.Characteristics•Seeks mutual benefit•Is cooperative, not competitive•Listens more, stays in communication longer, and communicates with •more courage.



Win-Lose : People with a win-lose mindset are concerned with themselves first and last. They want to win, and they want others to lose. They achieve success at the expense or exclusion of another’s success. They are driven by comparison, competition, position, and power. Characteristics•Is very common scripting for most people•Is the authoritarian approach.•Uses position, power, credentials, possessions, or personality to get the “Win”.



Lose-Win : People who choose to lose and let others win show high consideration for others, but lack the courage to express and act on their feelings and beliefs. They are easily intimidated and borrow strength from acceptance and popularity. Characteristics•Voices no standards, no demands, no expectations of anyone else.•Is quick to please or appease.•Buries a lot of feelings.



Lose-Lose : People who have a lose-lose paradigm are low on courage and consideration. They envy and criticize others. They put themselves and others down. Characteristics•Is the mindset of a highly dependent person.•Is the same as a “no win” because nobody benefits.•Is a long-term result of a win-lose, lose-win, or win.



Win : People who hold a win paradigm think only of getting what they want. Although they don’t necessarily want others to lose, they are personally set on winning. They think independently in interdependent situations, without sensitivity or awareness of others. Characteristics•Is self-centered.•Thinks “me first”.•Doesn’t really care if the other person wins or loses.•Has a Scarcity Mentality”.



Win-Win or No Deal : Win-Win or No Deal is the highest form of win-win. People who adopt this paradigm seek first for win-win. If they cannot find an acceptable solution, they agree to disagree agreeably.Characteristics•Allows each party to say no.•Is the most realistic at the beginning of a relationship or business deal.•Is the highest form of “Win”.



FOUR DIMENSIONS OF WIN-WIN

Character

Relationships

Agreements

Systems & Processes

Integrity,Maturity,Abundance Mentality

Trust, EBA

Mutual Commitment

Deep Understanding of Issues & Concerns



1 – Win-Win Character

Integrity – People of Integrity are true to their feelings, values and commitments.

Maturity – Mature people express their ideas and feelings with courage and with consideration for the ideas and feelings of others.Relationships

Abundance Mentality – People with an Abundance Mentality believe that there is plenty for everyone.



2 – Win-Win Relationships

Demonstrate consistent actions that convince people that they have a well-earnedreputation for honesty, integrity and loyalty. Their actions are consistent with their

behaviour, decisions and position.

Believe in the best of other people

Disclose – help others understand their positions, behavior and decisions.

Communicate clear expectations.

Seek other ideas and listen with empathy.

Are accurate, timely and honest in communication.

Treat people with respect and respond to others’ needs.

Focus on the positive, but provide constructive feedback on improvement areas.



3 – Win-Win Agreements

Elements of Win-Win Agreements

Desired Results : Clarify the end in mind, objectives and outcome.

Guidelines : Specify boundaries and deadlines for accomplishing the results.

Resources : List the human, financial, technical or organizational resources availablefor accomplishing the desired results.

Accountability : Identify the standards and methods of measurement for progress and accomplishment.

Consequences : Determine the result (s) of achieving or not achieving win-win.



4 – Win-Win Systems and Processes

You can best achieve win-win solutions with win-win systems and processes. But if Changing your systems to win-win feels overwhelming and out of reach, remember to work from the inside out. As you first develop a win-win character and then Win-Win

Agreements and relationships, you will expand your Circle of Influence and be Able to work on processes.




PUBLICVICTORY

PRIVATEVICTORY



Synergize

Think Win/Win


Be Proactive


Shar

pen

the

Saw


Habit Five -Seek First to Understand, Then to Be Understood

The Habit of Empathic Communication

Ignoring Making no effort to listenPretend Listening Making believe or giving the appearance you

are listeningSelective Listening Hearing only the parts of the conversation

that interest you.Attentive Listening Paying attention and focusing on what the

speaker says, and comparing that to your own experiences.

Empathic Listening Listening and responding with both the heartand mind to understand the speaker’s words, intent and feelings.




PUBLICVICTORY

PRIVATEVICTORY



Synergize

Think Win/Win


Be Proactive


Shar

pen

the

Saw


Habit Six - Synergize

The Habit of Creative Cooperation

SynergyThe whole is greater than the sum of its parts. Synergy takes place when two or more people produce more together than the sum of what they could have produces separately.



To Synergize is•Results-oriented, positive synergy

•Examining exploring, seeking diverse perspectives openly enough to alter or complete your paradigm

•Cooperating

•Having a mutually agreed-upon end in mind.

•Worth the effort and highly effective

•A process.

To Synergize is Not•A brainstorming free-for-all.

•Accepting others’ ideas as full truth.

•Win-lose competition.

•Group think (giving in to peer pressure).

•Always easy.

•Only a negotiation technique.



Problem or

Opportunity

SynergizeHabits 4,5, & 6

The Actionand Process

Third Alternative

SYNERGY

The Result



Defensiveness Fear Fixation Ego

Anger Anxiety Jealousy



The essence of synergy is valuing the differences. Valuing the differencesdoes not imply that individuals approve of or agree with differences;however it does mean that people respect differences and view them

as opportunities for learning. The differing opinions of others and their viewpoints, perspectives, talents and gifts are valuable when seeking

solutions. These differences enable you to discover and produce thingstogether that you would much less likely discover and produce

individually. At what level do you value the differences ?



Tolerate

Accept

Value

Celebrate




PUBLICVICTORY

PRIVATEVICTORY



Synergize

Think Win/Win


Be Proactive


Shar

pen

the

Saw


Habit Seven - Sharpen the Saw

The Habit of Renewal

Sharpen the Saw is a daily process of renewing for four dimensions of our nature : Physical, Mental, Spiritual and Social / Emotional.

These four dimensions sustain and increase our capacities and help us discipline our mind, body and spirit. This daily private victory is a

victory over self. Not only does the daily Private victory stimulate growth,but it also helps us to achieve the Public Victory. As we achieve these victories through renewal, we cultivate and nurture the other six habits.



Physical (Body):We build physical wellness through proper nutrition, exercise, rest and stress management.

We can sharpen the Saw in Four Areas :

Mental (Mind) :We increase mental capacity through, reading, writing, and thinking.



Spiritual (Spirit):We develop spiritually through reading inspiring literature, through meditating and praying and through spending time with nature.

We can sharpen the Saw in Four Areas :

Social / Emotional (Other Relationships) :We mature socially and emotionally by making consistent, daily depositsin the Emotional Bank Account of our key relationships.




PUBLICVICTORY

PRIVATEVICTORY



Synergize

Think Win/Win


Be Proactive


Shar

pen

the

Saw


PHYSICALPHYSICALExercise, Nutrition,Stress Management

FOUR DIMENSIONS OF RENEWALFOUR DIMENSIONS OF RENEWAL

MENTALMENTALReading, Visualizing,

Planning, Writing

SOCIAL/EMOTIONALSOCIAL/EMOTIONALService, Empathy,

Synergy, Intrinsic Security

SPIRITUALSPIRITUALValue Clarification

& Commitment, Study& Meditation

THE UPWARD SPIRALTHE UPWARD SPIRAL

Learn

DoCommit

Learn

CommitDo

DoLearn

Commit

LearnCommit Do

Lose/WinLose/WinH

igh

Hig

hLo

wLo

w

Win/WinWin/Win

Lose/LoseLose/Lose Win/LoseWin/LoseCO

NS

IDER

ATIO

NC

ON

SID

ER

ATIO

N

LowLow HighHigh

COURAGECOURAGE

LEVELS OF COMMUNICATIONLEVELS OF COMMUNICATION

TRUSTTRUST

Synergistic (Win/Win)Synergistic (Win/Win)

COOPERATIONCOOPERATION

Respectful (Compromise)Respectful (Compromise)

Defensive (Win/Lose or Lose/Win)Defensive (Win/Lose or Lose/Win)

LowLow

HighHigh

LowLow HighHigh

PARADIGM SHIFTSPARADIGM SHIFTS

A BREAK FROMTRADITIONAL WISDOM

A BREAK FROMTRADITIONAL WISDOM

TOWARD7 HABITS PRINCIPLES

TOWARD7 HABITS PRINCIPLES

Habit 1Habit 1 We are a product of our environment and upbringing.

Habit 2Habit 2 Society is the source of our values.

Habit 3Habit 3 Reactive to the tyranny of the urgent. Acted upon by the environment.

Habit 4Habit 4 Win-lose.One-sided benefit.

Habit 5Habit 5 Fight, flight, or compromise when faced with conflict.

Habit 6Habit 6 Differences are threats. Independence is the highest value. Unity means sameness.

Habit 7Habit 7 Entropy.Burnout on one track - typically work.

We are a product of our choices to our environment and upbringing.

Values are self-chosen and provide foundation for decision making. Values flow out of principles.Actions flow from that which is important.

Win-win.Mutual benefit.

Communication solves problems.

Differences are values and are opportunities for synergy.

Continuous self-renewal and self-improvement.

BE PROACTIVEBE PROACTIVE

I can forgive, forget, and let go of past injustices

I’m aware that I’m responsible

I’m the creative force of my life

I choose my attitude, emotions, and moods

SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLESEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE

EFFECTIVE PEOPLEEFFECTIVE PEOPLE INEFFECTIVE PEOPLEINEFFECTIVE PEOPLE

HABIT 1HABIT 1

Be Proactive. Proactive people take responsibility for their own lives. They determine the agendas they will follow and choose their response to what happens around them.

Be Reactive. Reactive people don’t take responsibility for their own lives. They feel victimized, a product of circumstances, their past, and other people. They do not see as the creative force of their lives.

Begin with the End in Mind. These people use personal vision, correct principles, and their deep sense of personal meaning to accomplish tasks in a positive and effective way. They live life based on self-chosen values and are guided by their personal mission statement.

Begin with No End in Mind. These people lack personal vision and have not developed a deep sense of personal meaning and purpose. They have not paid the price to develop a mission statement and thus live life based on society’s values instead of self-chosen values.

HABIT 2HABIT 2



Put First Things First. These people

exercise discipline, and they plan and execute according to priorities. They also “walk their talk” and spend significant time in Quadrant II.

Put Second Things First. These people are crisis managers who are unable to stay focused on high-leverage tasks because of their preoccupation with circumstances, their past, or other people. They are caught up in the “thick of thin things” and are driven by the urgent.

HABIT 3HABIT 3



Think Win-Win. These people have an abundance mentality and the spirit of cooperation. They achieve effective communication and high trust levels in their Emotional Bank Accounts with others, resulting in rewarding relationships and greater power to influence.

Think Win-Lose or Lose-Win. These people have a scarcity mentality and see life as a zero-sum game. They have ineffective communication skills and low trust levels in their Emotional Bank Accounts with others, result-ing in a defensive mentality and adversarial feelings.

HABIT 4HABIT 4



Seek First to Understand, Then to Be Understood. Through perceptive observation and empathic listening, these non-judgmental people are intent on learning the needs, interests, and concerns of others. They are then able to courageously state their own needs and wants.

Seek First to Be Understood. These people put forth their point of view based solely on their auto-biography and motives, without attempting to understand others first. They blindly prescribe without first diagnosing the problem.

HABIT 5HABIT 5



Synergize. Effective people

know that the whole is greater than the sum of the parts. They value and benefit from differences in others, which results in creative cooperation and team-work.

Compromise, Fight, or Flight. Ineffective people believe the whole is less than the sum of the parts. They try to “clone” other people in their own image. Differences in others are looked upon as threats.

HABIT 6HABIT 6



Sharpen the Saw. Effective people are involved in self-renewal and self-improvement in the physical, mental, spiritual, and social-emotional areas, which enhance all areas off their life and nurture the other six habits.

Wear Out the Saw. Ineffective people fall back, lose their interest, and get disordered. They lack a program of self-renewal and self-improvement and eventually lose the cutting edge they once had.

HABIT 7HABIT 7



CIRCLE OF INFLUENCE

CIRCLE OF INFLUENCE

SEVEN PRINCIPLES UPON WHICH THE SEVEN HABITS ARE BASEDSEVEN PRINCIPLES UPON WHICH THE SEVEN HABITS ARE BASED

The Seven Habits center on The Seven Habits center on

timeless and universal timeless and universal

principles of personal, principles of personal,

interpersonal, managerial, and interpersonal, managerial, and

organizational effectiveness. organizational effectiveness.

Listed below are the seven Listed below are the seven

principles upon which the Seven principles upon which the Seven

Habits are based-principles Habits are based-principles

which are in our circle of which are in our circle of

influence.influence.

1. The principle of continuous learning, of self- reeducation - the discipline that drives us toward the values we believe in. Such constant learning is required in today’s world, in light of the fact that many of us can expect to work in up to five radically different fields before we retire.

2. The principle of service, of giving oneself to others, of helping to facilitate other people’s work.


3. The principle of staying positive and optimistic, radiating positive energy - including avoiding the four emotional cancers (criticising complain- ing, comparing, and competing).4. The principle of affirmation of others - treating people as proactive individuals who have great potential.

5. The principle of balance - the ability to identify our various roles and to spend appropriate amounts of time in, and focus on, all the important roles and dimensions of our life. Success in one area of our life cannot compensate for neglect or failure in other areas of our life.


6. The balance of spontaneity and serendipity - the ability to experience life with a sense of adventure, excitement, and fresh rediscovery, instead of trying to find a serious side to things that have no serious side.7. The principle of consistent self-renewal and self- improvement in the four dimensions of one’s life: physical, mental, spiritual, and social- emotional.


PYRAMID OF INFLUENCEPYRAMID OF INFLUENCE

TEACHING

RELATIONSHIP

EXAMPLE

KnowledgeKnowledge(what to, why to)

DesireDesire(want to)

SkillsSkills(how to)

HABITHABITSS

EFFECTIVE HABITSEFFECTIVE HABITS

JUDGEMENTJUDGEMENT

CHARACTER Integrity Maturity Abundance Mentality Interdependency

COMPETENCE Technical skills Qualifications Knowledge Experience

FOUR UNIQUE FOUR UNIQUE HUMAN ENDOWMENTSHUMAN ENDOWMENTS

1.1. Self-awarenessSelf-awareness2.2. ConscienceConscience3.3. ImaginationImagination4.4. WillpowerWillpower

FOUR UNIQUE HUMAN ENDOWMENTSFOUR UNIQUE HUMAN ENDOWMENTS

1. 1. SSelf-Awarenesself-Awareness

We begin to become self-aware and explore the programs we are living out. We come to realize that we stand apart from our pro-gramming and can even examine it. We also realize that between stimulus and response, we have the freedom to choose. This self-awareness then leads to the ability to look at other unique endowments in our secret life.

Our conscience is our internal sense of right and wrong, our “moral nature.” It is the “greater harmonizer” and “balance wheel” of all the principles that govern our behaviour. Our conscience gives us a sense of the degree to which our thoughts and actions are in harmony with our principles.

2. 2. CConscienceonscience


We can visit the power of the mind to create or to imagine that which does not exist now. In that imagination lie our faith and our hope for the future. We look at what is possible, what we can envision.

3. 3. PPower of Imaginationower of Imagination


Willpower refers to our determination, our resoluteness - our ability to act based solely on our self-awareness. We ask ourselves, “Am I really willing to to the distance on my mission statement?” “Am I willing to walk my talk?” “Am I really willing to put first things first in spite of external distractions and pressures?” “Am I going to live a life of total integrity?”

4. 4. WWillpower or Independent Willillpower or Independent Will


Developing a mission statement is Developing a mission statement is

foundational to Habit 2, Begin with foundational to Habit 2, Begin with

the End in Mind. It sets general the End in Mind. It sets general

guidelines for our life based on our guidelines for our life based on our

values and our roles and goals. values and our roles and goals.

There are four basic characteristics There are four basic characteristics

of good mission statements, whether of good mission statements, whether

they be personal, family, or they be personal, family, or

organizational mission statements.organizational mission statements.

BASIC CHARACTERISTICS OF GOOD MISSION STATEMENTSBASIC CHARACTERISTICS OF GOOD MISSION STATEMENTS

1. A mission statement should be timeless and changeless. Because goals are not timeless, they should not be included. Mission statements should be based upon unchanging core principles that operate regardless of present realities or situations. This changeless core

will enable us to live with changes inside other people and inside the environment. As our consciousness grows and we mature, we will gradually strengthen, deepen, and

improve our mission statement. Nevertheless, we should always initially write our mission statement as if it will never change - as if it were timeless.


2. A mission statement should deal with both ends and means. Ends have to do with what we are about. Means have to do with how we go about achieving those ends. Principles are what we implements to achieve those ends. Ends and means are inseparable. In truth,

ends preexist in the means. “You’ll never achieve a worthy end through unworthy means.”


3. A mission statement should deal with all four of our basic needs:

a. To live (our physical and economic needs)

b. To love and to be loved (our cultural and social ends)

c. To learn (our needs to grow, develop, be recognized, and be useful) d. To leave a legacy (our spiritual need for

meaning, for feeling that life matters, that we add value and make a difference.


4. A mission statement should deal with all the significant roles of our life, such as a parent, teacher, manager, neighbour, and so forth.

“Internalizing” our mission statement will also help us get a clear understanding of what is truly important. Goethe once said, “Things which matter

most must never be at the mercy of things which matter least.” This means that we learn how to say no at appropriate times. Every time we say yes to something that is of little or no importance, we are saying no to something that is more important.

Almost every day, most of us are caught in circumstances where we should say no but don’t. We often lack the ability to utter a firm but gracious no.


SIX LEVELS OF INITIATIVESIX LEVELS OF INITIATIVE

1Wait for instructions

2Ask for instructions

3Bring recommendations

4Use own judgement, report immediately

5Use own judgement, report routinely

6Use own judgement, not necessary to report

Duplicity

Unkindness

Violatedexpectations

Outside stressand pressures

Time wasters

Interruptions

Pressingproblems

Crises

PERSONAL IMMUNE SYSTEMPERSONAL IMMUNE SYSTEM

Live the Seven Habits

Spend timein Quadrant II

Follow correctprinciples

Control own life

Maintain highEmotional BankAccount with selfand others

Maintain reservecapacity

Be resilient

Empower andserve others

CommunicateEmpathically

Synergize withothers using awin-win approach

EEMOTIONAL MOTIONAL BBANK ANK

AACCOUNTCCOUNT

KEEP PROMISES APOLOGIZE

CLARIFY EXPECTATIONS

TREAT OTHER KINDLY

UNDERSTAND OTHERS

LOYALITY TO THE

ABSENT

With Audio Final Module

Documents

proactive person

habit knowledge

personal trustworthiness

character personality

good character

person teaching

high competence hasknowledge

behavior focus