Why You Need Managed IT Support Services?

WHY YOU NEED MANAGED IT SUPPORT SERVICES?

IT IS GROWING MORE COMPLEX AND

INCREASINGLY DIFFICULT TO IMPLEMENT,

MANAGE AND MAINTAIN.

Today technology is moving too fast and IT is growing more

complex and increasingly difficult to implement, manage and

maintain. So how do you get ahead and achieve your business

goals if you are a one-person department or are constantly

putting out IT fires? It’s tough to talk strategy when your time

and resources are limited.

When computer system are functioning properly, we tend to notgive them a second thought. But when things stop working, allhell can break loose. Businesses in particular rely on IT to helpthem complete all manner of tasks on a daily basis.

WHAT ATTRACTIVE ABOUT MANAGED IT SUPPORT?

There are several of benefits to using managed IT support service

Reducing costs

Increasing business agility

Focusing your business on your core skills

Increasing the predictability of IT costs

Reducing business risk

There are several of benefits to using managed IT support service

WHAT ATTRACTIVE ABOUT MANAGED IT SUPPORT?

ACCORDING TO A SURVEY CARRIED OUT BY PROFESSIONAL SERVICES FIRM KPMG

71% of organisations want to make cost savings

51% feel that having access to highly skilled

technicians is important

48% want to improve the quality of the

technical support that they receive

PROBLEMS DUE TO NOT HAVING DECENT INTERNET SECURITY

A managed IT support team will ensure that your organization

is protected from all sorts of internet.

Here are some socking facts about the dangers of not having a

decent and regularly updated Internet security system for your

users’ computer and mobile devices:

98% of mobile malware were on devices

which used the Android operating

system

PROBLEMS DUE TO NOT HAVING DECENT INTERNET SECURITY

93% of malware attacks happened

through malicious URLs(usually from

emails)

90% of desktop malware attacked

computers through Java exploits

TOP COMPLAINTS OF IT USERS

APPLICATIONS AND HARDWARE THAT DON'T WORK

Several users raised this issue, expressing frustration at features oftheir applications they knew to be available but that didn't appearto work. Upon investigation of a few specific complaints, itbecame apparent that although the issues were genuine, thecause of the problems was being misrepresented. In most cases,the apparent application or hardware failure was actually due tolack of knowledge on behalf of the user.

TOP COMPLAINTS OF IT USERS

SLOW COMPUTER/NETWORK

Everywhere , users have constantly complainsabout how long it takes their computer to boot,load a page, open Word, copy a file, etc.

TOP COMPLAINTS OF IT USERS

POOR PERFORMANCE

We hate to state the obvious, but users want theirapps to work. It’s really not a lot to ask.Unfortunately, developers tend to get so caught upin their builds, they forget about pesky steps likequality assurance (QA) and testing outside ofproduction environments before launch.

TOP COMPLAINTS OF IT USERS

BAD UPDATES

A new release should be your latest and greatest.Certain users will always pine for their old appexperience.

TOP COMPLAINTS OF IT USERS

PAYING FOR FREE STUFF

Users may get their hackles up if you typically offera free service, but charge for it in your app. Forinstance, say you offer a completely free service onyour website, but only the first three sessions arefree in your mobile app. Some people will rate theapp on its merits alone while others will call youout for unfair pricing.

TOP COMPLAINTS OF IT USERS

AD OVERLOAD

“Too many ads” rounds out the top five complaintsin the Apigee survey. Ads are a popular method ofmonetization, especially for free apps, but youneed to use them judiciously. Constant disruptionswon’t win you any friends (or clicks). Ads wellintegrated into the user experience are far moreeffective.

For more information of Cloud Services

or Managed IT Services feel free visit:

http://www.welcomenetworks.com/