Why Xoomworks Managed Services 2013

Xoomworks Managed ServicesA life through (y)our lens 2013

Welcome to Xoomworks MS

“How is Xoomworks doing so far? AWESOME! They have taken a lot of stuff off my plate and they are passionate about resolving cases” Best Client Quote 2012

Please come with us on a magical mystery tour of the Xoomworks Managed Service team as we share with you some of our recent favourite pictures where we hope that you will learn something about who we are and what we do.

If you will still have loads of questions please do get in contact with us: email [email protected] david.bone2 Linkedin http://www.linkedin.com/profile/view?id=5181149&trk=tab_pro

Why haven’t you heard of us?

Xoomworks is a consulting and outsourcing company. Here is one of our teams with one of our great clients. You haven’t heard of us because our “one-team” approach means that we are an extension of you –here with badged-up T-shirts. The success of your customers is how we demonstrate our value to you

Our Delivery Philosophy

Technical control is essential in any project. Getting people collaborating in a controlled

environment is a bigger challenge – this requires a

different set of principles. Now ensure that these projects are driven by clear business value and you have the Engagement

Framework

Our team in Cluj-Napoca demonstrate this even whilst supporting the community-focussed Project Shoebox

campaign

Put our picture on (y)our Wall

Our client added into the support contract that each country analyst would spend two unique weeks per year onsite with their Procurement teams.He loved the output so much that he created a Xoomworks wall in his office.

What are our Capabilities?

Think of us as a 4x4 –built with all the rigour you expect from a specialist helpdesk......

.... but one that we will want you to share the drive with to get the maximum value from.

What does ITIL look like to us?

“IT Service Management is a cultural change, and it’s worth taking the time to alter peoples working habits gradually over time, rather than exposing them to a huge amount of process change quickly.” Simon Morris

Perfectly demonstrated when our client joined us during his Xmas holiday today for cultural pizza!

(Y)our ‘One-team’ Approach

A unique approach to reducing risk and enhancing value through partnership

I so upset with the customer support you provide,if you were investigated you would be destroyed,sure you probably won't even read this,I have never encountered the like in my life online, (client name removed) should be ashamed....I welcome you to fully investigate my pleas with your support team to help me out?????They don't even read my emails properly...they are there scratching their arses and getting paid for doing Fuck all....whoops..they are actually doing something....yes giving your company the worst possible reputation possible...copy and paste...and then back to scratching their arses for the day...yes I am pissed off..you would be as well..you see if you had a telephone line to call they would have to complete the tasks and do the job properly...I look forward to your reply...I have a good idea will bring your company sales but the arse scratchers are just 2 infuriating to work with..OMG how does your CEO post online videos about his affliate network and how you guys differ in online Travel..why doesn't he sit with the arse scatchers for a week or mystery shop them himself..enough said now...do something about it..they are doing you such a diservice and I have to let rip.

Our second favourite piece of feedback in 2012 – why well we want to ensure that everyone has their case resolved by us even this one!

Value of Managed Services “Elders”

It’s important to find the right Tempo for your organisation.Paul ‘tempo’ Tempest just clocked up his first 10 years of working with us at Xoomworks.In the modern Day thatspretty impressive. We asked Paul what keeps him here:“It is good to work with approachable, skilled and experienced professionals and I haven’t stopped learning since I have been here - I also like the comfy chairs and three monitors"”

Our true Value Defined in Numbers

• $20 million savings – unqualified quote made every time a new process was transitioned to us by our client

• 30 years of consultant skills in our “elders” team

• Six million% performance improvement in our client integration script

• 1,243 highest tickets solved in one month

• Five expert languages - FIGS

• 68,000 – largest user base

• 9 client staff given New Year off after Xoomworks MS built a script to mitigate the need for them to come in and test

Always celebrate (y)our successes…2012/3

So….Why Xoomworks Managed Services?

• Successful in highly matrixed projects

• Work closely with clients -‘One Team’ mentality

• Seasoned ITIL practitioners

• Practical experience on best practices

• Successful cross industry global implementations

• Repeatable delivery framework

• Collaborative prioritisation of work activities

• Be a ‘trusted’ partner

• Incident Management subject experts

• Ariba, Coupa and SAPcertified consultants

Technology

Focus

Engagement

Framework

Partnering

Model

Delivery

Experience

Typically our clients engage us to:

Re-energise MS engagements

Prioritise their own new System development

Mitigate risk through our specialist positioning

Provide Quality at all times

www.xoomworks.com

Case Studies

• Multimedia Giant Success Story – 5 years ‘global’ support of complex Ariba (integrated with SAP) system with local Country Manager support, strategic input on Ariba design and business process. Many examples of performance issues resolved by Xoomworks deep knowledge of middleware, database tuning, patching etc

• Data Analytics & Reporting Case Study – Leveraging Xoomworks Business Intelligence line of business to truly help support clients need to understanding their data, get the best use out of Ariba Analysis through complex data mining and harnessing Mobile development skills through the final presentation of ‘dashboards’

• Global Insurance Managed Services Case Study – Great case study of “one-team” approach to building a service that’s right for the client. Service largely delivered from Romanian Center of Excellence with direct Country team support in local language with quarterly onsite weeks spent on client site. Highlights included Xoomworks being eSourcing Ariba champions delivering business roadmap of Sourcing for client

MS Case Studies

• “We selected Xoomworks because they offered the best combination of technical expertise and an understanding of the business process and what needed to be done to drive change.” Global Airline

• “We have an excellent relationship with Xoomworks. They have helped us through a challenging transition and we have a very high degree of confidence in them." Global Media

• “We will bring our Xoomworks team closer and refer to them as the EAN Service Desk EAN (Expedia Affiliated Network)

• I think I can speak for everyone when I say that we are extremely happy with the support arrangement. All of your team have been really great and they are a pleasure to work with. They definitely go the extra mile to provide us with an excellent service. Global Finance

MS Case Quotes