Whether you’re looking for good work or good workers The Role of Staff Development in Promoting Integrated Service Delivery in the PA CareerLink ® One-Stop.

Whether you’re looking for good work or good workers

The Role of Staff Development in Promoting Integrated Service Delivery

in thePA CareerLink® One-Stop System

Commonwealth of Pennsylvania

Department of Labor & Industry

Bureau of Workforce Development Partnership

Staff Development Services

Structure

Mercer

Lawrence

Washington

Greene

Beaver

Indiana

Butler

Armstrong

Somerset Bedford Fulton

Huntingdon

Cambria

Blair

Jefferson

Clearfield

Elk

McKean

Cameron

PotterTioga

Sullivan

Bradford

Wyoming

Susquehanna

Centre

Clinton

Mifflin

Union

Snyder Northumberland

Columbia

Lycoming

Montour

Franklin Adams York

Perry

Juniata

Cumberland

DauphinLebanon

LancasterCounty

WIA

BerksCounty WIA

ChesterCounty

WIADelawareCounty

WIA

PhiladelphiaCounty

WIA

MontgomeryCounty

WIA

Bucks County

WIA

Lehigh

NorthamptonSchuylkill

Luzerne

LackawannaCounty

WIA

Carbon

Monroe

Pike

Fayette

Westmoreland

Clarion

Crawford

Erie

Venango

Warren

Forest

Allegheny

Lehigh Valley WIA

South Central WIA

Central WIA

Southern Alleghenies WIASouthwest CornerWIA

Tri County WIA

West Central WIA

Three Rivers WIA

Westmoreland/Fayette WIA

Northwest WIA North Central WIANorthern Tier WIA

Luzerne-SchuylkillCounties WIA

PoconoCounties

WIA

Wayne

PA’s 23 LWIAs

PA CareerLink®

Career Specialist

s

Veterans' Representativ

es

Career Counselor

s

E/T Staff

Job Developer

s

Acct Executive

s

Business Specialist

s

67 One-Stop Career Centers

Classroom Courses

Foundations of Workforce Development

Effective Interviewing Skills

Introduction to Business Services

Case Management Basics

Webinar Courses

O*NET Basics

Labor Market Information Concepts

System Navigation

LMI for Business Services Teams

Foundations: “CareerLink® 101”

Day 1 Topics• Foundations of Workforce Development

• Impact of Legislation• Industry Clusters and High-Priority Occupations• Pennsylvania’s One-Stop System (PA CareerLink®)• Job Ready PA

• Services and Programs• Informed Choice• Career and Workforce Plan Development• Labor Market Information

Foundations: “CareerLink® 101” PA CareerLink® System

State Workforce Investment

Board

Governor

“local WIB” 22

local Workforce Investment Boards

Deputy Secty

Workforce Developmen

tDept of Labor & Industry

PA CL Administrato

r

Operator/ Consortium

PA CareerLink®

Counselors Trainers

Specialists

Vet Reps

Acct Execs

Youth Reps

Developers

(titles here are representative only)


>>>SpeedLinking>>>


Plan DevelopmentCore

Intensive

Training

Orientation

Assessment Research

Search

Training

Job Development


Day 2 Topics• Service Delivery

• Partnerships within your PA CareerLink®

• Integrated Service Delivery

• Customers• Evaluation• Communication• Cycles of Service

• Teamwork


Service Delivery Partnership

Let’s talk “Titles”…


Service Delivery

Mall???

or…

Restaurant???


Integrated Service Delivery

What barriers might prevent full integration of services?

How might these internal barriers affect your customers?

How would you minimize or eliminate any barriers?


Cycle of Service (from Carl Albrecht)

Customer leaves/finds car

Customer pays

Customer gets in check-out line

Customer finds parking space

Customer goes to dairy aisle

Customer finds milk

END:Customer Need Fulfilled: Customer has milk

START:Customer Need: Customer needs milk


Day 3 Topics• Labor Exchange

• Training Resources

• Common Measures

• Strategic Measures

• Strategic Communication


Integrated PA CareerLink® System• Mandated by WIA 1998

• A “One-Stop” Approach

• Continue Toward Seamless Integration

• Align Workforce Programs

• Coordinate and Leverage Resources


Common Measures

1. How many people found jobs?

2. Did the people who found jobs stay employed?

3. If the people stayed employed, what did they earn?


5 Strategic MeasuresImprove competitiveness by building a skilled

workforce

Collaboration, shared learning, and leverage

Customer-friendly

Life-long learning

Removing barriers for disadvantaged individuals and the disabled


Strategic CommunicationLocal Workforce

Investment BoardLong-term Strategic PlanningMission, Vision, Goals

Operator/Consortium Short-term Strategic Planning

PA CareerLink® Administrator

Site Management and Cross-Program ManagementShort-term Goals & Objectives

Staff Program DeliveryMeasures & Results



Don’t forget…

Frame your response in the form of a

QUESTION

Foundations: “CareerLink® 101”Foundation

sServices & Programs Customers WIA 1998

PA CareerLink

®

200 200 200 200 200

400 400 400 400 400

600 600 600 600 600

800 800 800 800 800


WIA 1998 for 400

This Act is still part of the workforce system today as Title III of WIA 1998.


WIA 1998 for 400

What is the Wagner-Peyser Act?


Services & Programs for 600

This is the combined cost to employer and employee of the Federal

Bonding program.


Services & Programs for 600

What is $0?


Customers for 200

Also known as body language, this includes such things as eye contact,

posture, and hand gestures.


Customers for 200

What is non-verbal communication?


WIA 1998 for 400

These are 2 of the mandates of WIA 1998.


WIA 1998 for 400What are:

One-stop delivery system

Private-sector participation

Performance accountability

Enhanced youth services

Market-driven training

Universal access



PA CareerLink 211



Interview Laboratory

• Takes notes about the jobseeker.

• Write questions you would ask the jobseeker.

• Participate in the interview or observe the interview.

• Coach the interviewer.


PA CareerLink 212



Writing Case Notes

Practice makes perfectly better!

• Watch and listen to the scenarios.

• Write the case note.


PA CareerLink 221

Introduction to Business Services

Business Services

Engaging the Employer

1. Talking/Meeting with employer who used to use PA CareerLink® but no longer does

2. Meeting with an employer who is new to the area

3. Persuading an employer to participate in an onsite job fair

4. “Selling” an employer who just posts jobs with us to use more/different services

In the works…

Changes to existing classroom courses

Changes to existing webinar courses

Supervisor support

Facilitated-discussion webinars

Thank you!

Jeanne Block – Staff Development Services

Workforce Development PartnershipDepartment of Labor & Industry

651 Boas St., Harrisburg, PA 17121

[email protected]

Whether you’re looking for good work or good workers The Role of Staff Development in Promoting Integrated Service Delivery in the PA CareerLink ® One-Stop.

Documents

system slide

lwias slide

speedlinking slide

customer needs milk

workforce programs

service delivery mall

leverage customerfrie

cycle of service