http://www.voicefirstsolutions.com/ Is it time for healthcare to "cut the cord" on keyboards? Smart, hands-free, mobile, voice solutions have arrived in the healthcare industry and progressive CIOs are taking the power of voice to the front lines of patient care. Surveys show that greater than 97% of patient-facing clinicians, nurses and doctors want to step away from the keyboard and leverage intelligent voice solutions to capture patient data in real time, at the point of care. Is your IT team ready to respond to the call for voice? Here are 5 healthcare metrics that may help you decide.
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5 Key Healthcare Metrics CIOs Are Using to Size Up the Impact of Voice Solutions for Patient-Facing Care Smart, hands-free, mobile, voice solutions have arrived in the healthcare industry and progressive CIOs are taking the power of voice to the front lines of patient care. Surveys show that greater than 97% of patient-facing clinicians, nurses and doctors want to step away from the keyboard and leverage intelligent voice solutions to capture patient data in real time, at the point of care. Is your IT team ready to respond to the call for voice? Here are 5 healthcare metrics that may help you decide.
HEALTHCARE CIOS ARE RAISING THE
BAR ON 5 KEY HEALTHCARE METRICS
BY LEVERAGING MOBILE, VOICE-
DRIVEN TECHNOLOGY SOLUTIONS AT THE PATIENT’S BEDSIDE.
WHERE VOICE TECHNOLOGY FITS IN TODAY’S METRIC-DRIVEN HEALTHCARE INDUSTRY
Voice solutions have moved beyond one-way dictation devices
that doctors have used in their offices to improve note taking
and transcribe patient data. Smart voice solutions are becoming
interactive, natural language solutions that overlay EMR systems
and allow clinicians, nurses and doctors to have two‑way
conversations with record management systems and the patient.
5 Ways Mobile, Hands-Free Voice Solutions Impact the Front Lines of Patient Care
Improved HCAHPS Scores (CAHPS® Hospital Survey, Hospital Consumer Assessment of Healthcare Providers and Systems)
By 2015, healthcare providers participating in accountable
care organizations will have to provide evidence that the care
they’ve delivered produced value for the patient – as reported
by the patient. Improving and maintaining patient satisfaction
with physician and clinician services is paramount. Healthcare
facilities’ HCAHPS scores directly impact their reimbursements
and are already being used by consumers to evaluate and rank
healthcare providers and facilities.
RESEARCH INDICATES THAT THE AMOUNT OF FACE-TO-FACE TIME A CLINICIAN SPENDS WITH A PATIENT MAY BE ONE OF THE MOST SIGNIFICANT FACTORS IN DETERMINING PATIENT SATISFACTION WITH SERVICES PROVIDED.
Increased clinician time with patients, particularly time spent
having direct eye contact, has been shown to increase a patient’s
overall satisfaction with care and the outcome of care. Moreover,
research from the New England Medical Center and the University
of California at Davis confirm that patient satisfaction increases
with the amount of face‑to‑face time with clinicians. These
studies indicate that patient satisfaction increases directly impact
patient outcome (another key metric we’ll discuss) as well as a
patient’s participation in the decision‑making process for their
performance and determining the comparative effectiveness of
different treatments, in part because of a growing emphasis on
patient‑centered care and value‑based payment approaches.
Voice can play a critical role in a patient’s perceived level and
value of care as clinicians are able to focus more attention on
real‑time patient response to treatment and comparatively
less time on manual patient care documentation – which often
occurs following patient evaluations.
Increased Collaboration and Coordination of Care
Healthcare system reform has placed a premium on
coordinating evidence‑based care both inside and outside
the hospital. Coordinated patient care now extends beyond
the bedside. CIOs leveraging mobile technology solutions are
leading the charge to deliver real‑time patient data across the
continuum of care. Truly mobile, voice‑enabled solutions allow
the EMR system to move at the pace of the clinician and provide
real‑time patient data to a broader community of care‑givers
across a variety of settings. Patient outcomes improve and
re‑admittance rates fall when clinicians can provide up‑to‑the‑
minute patient data to collaborating, EHR‑connected teams.
Handheld smart devices and BYOD are ushering in a more connected and interactive healthcare industry.
The healthcare industry has seen a significant rise in use of
handheld devices. BYOD has become another project that IT
teams are being asked to prioritize. While networked smart
devices allow clinicians and doctors to communicate in a more
connected fashion, networked EMRs that contain dynamically
updated patient information promote secure interdisciplinary
collaboration that directly impacts patient care.
Healthcare leaders are adding intelligent voice overlay
technology to their EMR systems and are bringing true
communication back to the bedside. Voice technology is allowing
the EMR system to evolve from a vault of patient information to
a value-added partner on the front lines of patient care. Better
still, this evolved communication is speeding access to real‑time
patient data, influencing decision support and changing the face
of healthcare collaboration with the power of smart, effective,
two‑way voice interaction where it has the most impact, on the
front lines of patient care.
EMR Investments Are Leveraged Beyond the Back Office
For most hospital systems, the transition to electronic medical
records has been the single most significant technology change
impacting nearly every hospital department, employee and
patient. The emerging role of bedside and patient‑facing
technology is taking many hospital systems by storm. Balancing
the capital cost of new technology with the potential gains in care
administration efficiency puts healthcare leaders squarely in the
middle of the technology investment “see‑saw.”
Once EMR investments are made, what keeps hospitals from
reaping the full potential that is possible? Study after study
confirms what CIOs already know – a successful EMR deployment
depends on frontline nursing and clinical staff adoption. Beyond
EMR adoption, innovative IT teams are leveraging EMR voice
overlay technology to seamlessly embed the EMR in patient care
protocols and workflows, right at the point of care. These leaders
understand that nurses and clinicians do not want to be tethered
to EMR input devices that slow or delay hands‑on patient care.
Through voice‑driven overlay technology, IT teams are moving
the EMR from the sidelines to the front lines of patient care.
SEAMLESS, HANDS-FREE VOICE TECHNOLOGY HAS THE POWER TO MOBILIZE THE CLINICIAN AND THE EMR SYSTEM. THE EMR WILL NOW MOVE AT THE PACE OF THE CLINICAL STAFF.