What "Training" Means in Corporate Relocation

TRAININGWHAT

MEANS IN CORPORATE RELOCATION

WHR GROUP

believes there are two philosophies on recruiting forstaff to assist relocating employees...

1 Recruit based on relocationknowledge and then teachthem empathy

OR... choose colleagues whotruly understand customerservice and then teach themthe relocation process

2

At WHR Group, the decision since inception hasalways been the latter of the options.

...Why?

and staff attitude toward the customer

It's all about the customer [transferees]

[How can you trainstaff to deliverconsistently

positive attitudesand exceptional

relocation supportto transferees in

need?]

1. Provide ongoing relocation training withmonthly schedules and required courses

for each employee

2. Cross-training is an imperative

3. Consider time management, a trainingbudget, and a reward and recognition

program

4. Training should be scheduled aroundcurrent workloads so as not to affect other

employee duties

5. A service-oriented RelocationManagement Company will understandto budget for...

Trainers,

Accommodations, and

Any necessary materials to be trulyinvolved in the training process

Providing incentives and praise toemployees is an important ingredient forsuccessful performance and evensurpassing operational targets!

Remember

VISIT WWW.WHRG.COM/NEWSFOR MORE RELOCATION RESOURCES

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