What "Service" Means in Corporate Relocation

SERVICEWHAT

MEANS IN CORPORATE RELOCATION

IS THE BACKBONE IN DELIVERING A CLIENT’S RELOCATION BENEFITS(home sale benefits, new home finding, household goods moving,

area orientation trips, etc.)

SERVICE...

In anincreasinglycompetitiveindustry...

...some relocation management companies (RMCs) have placed soleemphasis on gaining new clients rather than also retaining current ones.

Investments in

People,Product research, andTraining...

...begin to evaporate

YOU, AS AN EMPLOYER, ARE ASKING YOUR EMPLOYEES TO MOVE, OFTEN WITH A FAMILY

(to a new location they most likely have never been)

KEEP IN MIND

The transitioncan be

overwhelming

Transferring families are leaving their

Homes,Schools,Health professionals,Friends,Neighbors,

...and most every comfortthey have realized over thepast months, years, andsometimes decades

Finding the right balance between...

MANAGING THE COMPLEXITIESOF MOVING

WHILE OFFERING THE NEEDEDEMPATHY & RESOURCEFULNESS

TO EVERY CASE

is crucial to the success of your businessand your employees in their new roles

WHAT KINDS OF SERVICE INITIATIVES SHOULD BE STANDARD AT AN RMC?

SO...

[continued employee investments meancontinued counseling success]

1PERSONNEL

Selection and training of

[bonuses for transferee support willalways drive higher service levels]

2Benefits &

compensationprograms

[WHR Group is open 8:00 a.m. – 8:00 p.m.Monday through Friday and 9:00 a.m. –3:00 p.m. on weekends, and there is no

automated phone tree]

3Extended

availability

[consider the impact of a call center oroverseas staffing on a stressed

transferee]

4Accessibility

[at WHR Group, we never utilize voicemailduring office hours; you are guaranteedto reach a real person on your first call]

5SERVICEPOLICIES

[having a single point of contact forclients and for transferees eases the

stress and timeliness of chains ofcommand]

6SINGLE POINTOF CONTACT

[ongoing transferee surveys keeprelocations on track and the transferees

happy]

7SERVICE

SATISFACTION

ALWAYS MEASURE

VISIT WWW.WHRG.COM/NEWS FORMORE RELOCATION RESOURCES

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