What is Omni-Channel...What is Omni-Channel Customer Engagement? of service organizations can solve an 4% inquiry using a single application Kate Leggett, The Mandate For Intelligent

Page 1 <img data-url='document/what-is-omni-channel-what-is-omni-channel-customer-engagement-of-service-organizations.html?page=1' data-page='1' class='cut-thumb lazyload' alt='Page 1: What is Omni-Channel...What is Omni-Channel Customer Engagement? of service organizations can solve an 4% inquiry using a single application Kate Leggett, The Mandate For Intelligent' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042709/5f429079cf9eb056357533b5/html5/thumbnails/1.jpg' width='140' height='200' /> Page 2 <img data-url='document/what-is-omni-channel-what-is-omni-channel-customer-engagement-of-service-organizations.html?page=2' data-page='2' class='cut-thumb lazyload' alt='Page 2: What is Omni-Channel...What is Omni-Channel Customer Engagement? of service organizations can solve an 4% inquiry using a single application Kate Leggett, The Mandate For Intelligent' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042709/5f429079cf9eb056357533b5/html5/thumbnails/2.jpg' width='140' height='200' /> Page 3 <img data-url='document/what-is-omni-channel-what-is-omni-channel-customer-engagement-of-service-organizations.html?page=3' data-page='3' class='cut-thumb lazyload' alt='Page 3: What is Omni-Channel...What is Omni-Channel Customer Engagement? of service organizations can solve an 4% inquiry using a single application Kate Leggett, The Mandate For Intelligent' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042709/5f429079cf9eb056357533b5/html5/thumbnails/3.jpg' width='140' height='200' /> WhatisOmni-ChannelCustomerEngagement?

ofserviceorganizationscansolveaninquiryusingasingleapplication4%

KateLeggett,TheMandateForIntelligentCustomerService,acommissionedstudyconductedbyForresterConsultingonbehalfofMicrosoft,December2015

Page 4 <img data-url='document/what-is-omni-channel-what-is-omni-channel-customer-engagement-of-service-organizations.html?page=4' data-page='4' class='cut-thumb lazyload' alt='Page 4: What is Omni-Channel...What is Omni-Channel Customer Engagement? of service organizations can solve an 4% inquiry using a single application Kate Leggett, The Mandate For Intelligent' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042709/5f429079cf9eb056357533b5/html5/thumbnails/4.jpg' width='140' height='200' /> Omni-ChannelPlatform

Customer360°

IntegratedBusinessFunctions

IntegratedChannels

Page 5 <img data-url='document/what-is-omni-channel-what-is-omni-channel-customer-engagement-of-service-organizations.html?page=5' data-page='5' class='cut-thumb lazyload' alt='Page 5: What is Omni-Channel...What is Omni-Channel Customer Engagement? of service organizations can solve an 4% inquiry using a single application Kate Leggett, The Mandate For Intelligent' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042709/5f429079cf9eb056357533b5/html5/thumbnails/5.jpg' width='140' height='200' /> MicrosoftDynamics365

Adobe+Dynamics365

Microsoft AppSource Adobe Exchange

Page 6 <img data-url='document/what-is-omni-channel-what-is-omni-channel-customer-engagement-of-service-organizations.html?page=6' data-page='6' class='cut-thumb lazyload' alt='Page 6: What is Omni-Channel...What is Omni-Channel Customer Engagement? of service organizations can solve an 4% inquiry using a single application Kate Leggett, The Mandate For Intelligent' loading='lazy' src='data:image/gif;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAYAAAAfFcSJAAAADUlEQVR42mNk+P+/HgAFhAJ/wlseKgAAAABJRU5ErkJggg==' data-src='https://reader034.cupdf.com/reader034/viewer/2022042709/5f429079cf9eb056357533b5/html5/thumbnails/6.jpg' width='140' height='200' />

What is Omni-Channel...What is Omni-Channel Customer Engagement? of service organizations can solve an 4% inquiry using a single application Kate Leggett, The Mandate For Intelligent

Documents