WELCOME BVARI’S ANNUAL BUSINESS MEETING Call to Order Nancy Watterson-Diorio, CEO August 12, 2011 1 Boston VA Research Institute, Inc.

WELCOMEBVARI’S ANNUAL BUSINESS

MEETING

Call to Order

Nancy Watterson-Diorio, CEO

August 12, 2011

1Boston VA Research Institute, Inc.

THANK YOU!

This business meeting would not have been successful if it had not been for

the hard work of the BVARI Administrative Staff!

2Boston VA Research Institute, Inc.

THANK YOU!

This business meeting has always been such a great

opportunity for all of us to network, learn and create

new ways of being successful.

I want to express how truly grateful I am for your taking a day to spend with the BVARI staff and to celebrate our accomplishments together.

3Boston VA Research Institute, Inc.

What’s New!

The two key work products that have been finalized this year:

* Five year strategic plan

* Compensation Philosophy

4Boston VA Research Institute, Inc.

THE FOCUS IN THE BVARI OFFICE IS:Customer Service

Excellence

Innovation

5Boston VA Research Institute, Inc.

Customer Service

6Boston VA Research Institute, Inc.

Excellence

7Boston VA Research Institute, Inc.

Innovation

8Boston VA Research Institute, Inc.

A Current Job Posting at Netflix

“…thinks business first, customer second, team and talent third.”

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What position is Netflix recruiting for?

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HINT:

They make it clear that they are NOT looking for, “A Change Agent, an Organizational

Development Practitioner, a SHRM Certificate, a People Person, a Policy or Guideline Writer.”

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ANSWER?

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Director of Human Resources

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Gees! What is Netflix really thinking …

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The bottom line:Professional excellence is not enough, that your most valuable employees

are great business people first and great innovators second.

*BVARI seeks Change Agents

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If you really want to build your career and your credibility, you need to get “it”. Or in other words you need to develop your business acumen by having an understanding of the key systems and processes that

affect your research needs.

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That is why I am happy that you are here with us today.

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Please give a round of applause to the BVARI staff for their dedication to arranging today’s business meeting.

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BVARI is the best place to work in Boston and we are fortunate to have you all as members of

the team!

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TODAY’S AGENDA

Important Learning Objectives:•The role of an innovator•BVARI’s Strategic Plan and how you can participate•Future Goals for improving services

20Boston VA Research Institute, Inc.

SUGGESTIONS FROM YOU ARE KEY TO OUR CONTINUED

SUCCESS!

Nancy Watterson-Diorio, [email protected]

21Boston VA Research Institute, Inc.