[WeGO e-Government Program] City Paper Presentation : Bandung(Indonesia)

Bandung Social Media Command CenterBY ENENG MIRA

BANDUNG MUNICIPALITY

BANDUNG SOCIAL MEDIA COMMAND CENTER

Bandung Social Media Command Center is a real time dashboard designed and build for monitoring and analyzing data from various digital sources such as Social Media, Online Media, Government Data, Short Messages Services (SMS), Survey, etc.

MAIN FUNCTION

Social Media Command Center Main Functions are : 1. Gathering and listening people’s aspiration 2. Measuring people’s level of satisfaction against Bandung regional

government Policies 3. Identifying Main Actors or Key person involved in Issues 4. Monitoring emerging and trending social and political Issues 5. Help Bandung Regional Government in making a decision based

on valid and reliable data 6. Help in creating communication strategy of Bandung Regional

Government 7. Monitoring People’s opinion or reaction to Bandung Regional

Government programs and Policies

5W1H ANALYSIS

SOFTWARE ARCHITECTURE

Flow Chart

DASHBOARD

Webinars Comments

Someday we hope can do the same things. But now we are still focus on data integrations and develop e-services especially for education and citizen registrations (birth, death, etc)