WAYLINK - Pantech-Mobile Workforce Management V2.1

December 11, 2014

Enhancing Productivity of

Mobile Workforce

Workforce link is an end to end solution to manage the lifecycle of aservice call—from initial customer contact, through work ordercreation, resource scheduling, dispatch, to real time updates fromthe field and managerial reports.

It ensures that everyone has access to the information they need tomake correct and timely decisions.

It also helps seamless passing of data between departments andacross different devices, including: desktops, laptops, smart phonesand tablets.

The solution can easily integrated with any CRM, ERP, Accountingand Payroll applications and it is compatible with any devices,including: desktops, laptops, smart phones and tablets.

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System Overview

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System Workflow & Roles

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System Workflow & Roles Contd.

Application and the workflow specifically designed for :

Customer Care collecting service requests from customers

Supervisors Assigning requests to in-house technicians based on resource availability and skill

Technicians Accepting/rejecting/Suspending requests assigned by supervisors, also collaborating with other technicians

An End consumer placing work requests online/mobile

Management Authorize/approve spare parts requests, invoices

Accounts Invoicing work Requests

Improve Efficiency & Productivity of service staff and sales representatives

Remote Task Management

Improved customer service level

Faster and Better Decisions

Reduced Management Costs

Scalability and Adaptability

Real time updates from the fields

Improved visibility of the field activities

Analysis and Monitoring of the Entire tasks

Forecasting of Workload and Required Staff

Seamless Integration with any Mobile Platform

Streamlined Feedback Mechanism

Customer and product profiling

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Benefits of Waylink

Work Request Management module to manage service calls,customers and assets.

Task Management module for allocating and remotely managing thetasks

Resource Pool Module to effectively utilize the field staff.

Location tracking for customers and the staff on field

Notifications at various stages of the work request

Scheduling & rescheduling tasks

Assigns/reassigns priority and severities

Self-service options for consumers

Availability window updates

Analytics module for Management decision support

Immediate feedback on Services

Collaboration among technicians

Notes against refused/ suspended work requests

Invoicing Work requests

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Features Include

Supervisor Role - Features

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• Ability to view all work requests

• Assigning Work Requests to Technician

• Update ETAs & priority

• Ability to Reassign Technicians

• Manage “suspend” and “declined” Work Requests

• Arrange spare parts

• Close work Requests

Technician Role - Features

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• Ability to view / accept/ / reject work requests

• Ability Locate customer place

• Ability to send notifications

• Ability to collaborate with other technicians

• Ability to request parts/materials

• Ability to Schedule follow up visits

• Generate Invoices ?

Customer Care - Features

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• Ability to create work requests on behalf of customer

• Assigns/Reassigns priority for work requests

• Assigns work request to supervisors

• Ability to Maintain 3rd party service provider information

• Ability to assign 3r part service provider

• Ability to Generate Invoices

• Interact with customer and technicians

• View customer feedback.

Customer Care View in Waylink Web

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Management View - Features

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• Generate and View Various Reports

• Technician Performance

• SLA reports

• Trend Analysis

• View Feedback Reports

• View Payment related reports

• View Bills and receipts

• Approve / authenticate payments

Sample charts

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Demo

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Web link

http://bmooble.org:8090/wfmWeb

Mobile app link for android:

http://bmooble.org:8090/a/android/wfm.html

Key Customers

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Thank You

December 11, 2014

Pantech Systems Trading LLC

P.O-127945 | RAK Building |First Floor-104 |Al Qusais | UAE

Mob: +971-55-8347255

Email: [email protected]

www.pantechsystems.com

Contact Info