Real Time Text SMS, IM, Twitter, and more Matthew Bookspan, Director of Product Management
May 08, 2015
Real Time Text SMS, IM, Twitter, and more
Matthew Bookspan, Director of Product Management
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Why are you here?
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To Surf?
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Or, Change the World?
So letʼs talk about...
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Multi-Channel Communication
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TXT
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etc.
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10 Years from Now…
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Voice
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(Voice Self Service)
Why?
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Kids
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Next Generation
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Communication
http://www.flickr.com/photos/ebolasmallpox/3536804299/sizes/o/
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TXT is Second Nature
But itʼs more than that...
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The pace of Communication has changed
http://www.flickr.com/photos/goljadkin/1998935482/
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The call center must change
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Because Communication is Changing
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http://www.flickr.com/photos/tavallai/2084954580/
Are we going to change with it?
http://www.flickr.com/photos/eleaf/2536358399/
What do we need?
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Innovation
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Simplicity
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Which means…
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Examples
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A Multi-Channel Customer Portal
Fast, personalized self-service over a mobile portal,
Via an SMS service, or
A voice portal with touch-tone (DTMF) or speech recognition
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IM Engagement
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And More...
Send real-time alerts
Monitor customers’ presence
Create an interactive virtual assistant
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What about my existing phone applications?
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Two Great Tastes
Use Text instead of Audio
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Your VoiceXML app for the phone...
<?xml version="1.0"?><vxml version="2.1”><form><property name="inputmodes" value="dtmf"/><field name="F_1" type=”boolean”>
<prompt> Hello there! Is a PB and J the best sandwich on earth? </prompt>
<filled> <prompt> you said <value expr="F_1"/>. I couldn't agree more! </prompt>
</filled></field></form></vxml>
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Your VoiceXML app for SMS...
<?xml version="1.0"?><vxml version="2.1”><form><property name="inputmodes" value="dtmf"/><field name="F_1" type=”boolean”>
<prompt> Hello there! Is a PB and J the best sandwich on earth? </prompt>
<filled> <prompt> you said <value expr="F_1"/>. I couldn't agree more! </prompt>
</filled></field></form></vxml>
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Your VoiceXML app for Skype...
<?xml version="1.0"?><vxml version="2.1”><form><property name="inputmodes" value="dtmf"/><field name="F_1" type=”boolean”>
<prompt> Hello there! Is a PB and J the best sandwich on earth? </prompt>
<filled> <prompt> you said <value expr="F_1"/>. I couldn't agree more! </prompt>
</filled></field></form></vxml>
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Your VoiceXML app for AIM...
<?xml version="1.0"?><vxml version="2.1”><form><property name="inputmodes" value="dtmf"/><field name="F_1" type=”boolean”>
<prompt> Hello there! Is a PB and J the best sandwich on earth? </prompt>
<filled> <prompt> you said <value expr="F_1"/>. I couldn't agree more! </prompt>
</filled></field></form></vxml>
How do I build it? (Demo Time)
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One more thing...*
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* (I am not Steve Jobs)
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Call or SMS this #
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+1 (415) 894-9965
Questions?
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