Virtual Assessment Centre

Technology has enabled contact centres to make a quantum leap in the way that they attract, assess and recruit new talent to their business operations.

Now advanced technology enables contact centres to take advantage of massive time and cost savings by moving their resource rich, space guzzling, inflexible assessment centres to an almost resource free, flexible virtual assessment centre that delivers high quality free, flexible virtual assessment centre that delivers high quality measurable results every time.

All players have to be in situ.

They are resource rich and require key management to leave the contact centre operation (not only costly, but can be detrimental to operations).

Cost of delivery is extremely high and often prevents the contact centre running them.

CandidCandidates have to take days off work to attend (high no shows).

There are a maximum number of candidates able to attend each centre.

The average cost of an assessment centre can be between £3,000 and £15,000 depending on the level and complexity or seniority of the role. ((This pales into insignificance when we consider that according to the CIPD the cost of a recruitment error is between £5000-£50,000 to a business. Nevertheless, traditional assessment centres are resource hungry and proving too hard on the budgets and operations).

Traditional v Virtual Assessment Centres?

selection costs

by over 80%!resource time

&

and your assessmentCut

it’s a careerthing

All players can be anywhere and can take part almost any time of the day or night.

The Virtual Assessment Centre requires minimal resource from the business, (about 5% of what is required in the traditional assessment centre).

The cost of running them is less than the cost of a panel interview or even a sina single interview with a senior manager from the operation.

Candidates don’t have to take a day of work to attend.

Any number of candidates can attend the Virtual Assessment Centre.

The average cost of a Virtual Assessment Centre is between £1000 and £2,000 (based on 10 attendees) and does not take management away from the day to day operation.

Over 90% of what can be delivered in the traditional assessment centre is delidelivered in a Virtual Assessment Centre (excluding team activities only).

o Greeting / salutationo Building rapporto Effective communicationo Information gatheringo Initiativeo Problem analysis / solving oo Customer focuso Decision makingo Taking ownershipo Telephone behaviour (paralinguistic)

All Contact Centre Virtual Assessments Centres can be tailored to client’s needs*

It is easy to see how you can reduce your assessment and selection budgets, time and resources by over 80% whilst only meeting candidates for a face to face interview that are fully assessed and tested against all of your requirements.

Virtual Assessment Centre is brought to you by www.itsacareerthing.com. For more information or a quote on transforming your assessment pprocesses call 0844 555 6081 or email [email protected]