Vermont Information Technology Leaders, Inc. Meaningful Use Webinar Series March 5, 12, and 19, 2014 12:00pm – 1:00pm.

Vermont Information Technology Leaders, Inc.

Meaningful Use Webinar SeriesMarch 5, 12, and 19, 2014

12:00pm – 1:00pm

2014 Meaningful Use Webinar Series • March 5: PREPARING FOR STAGE 2 MEANINGFUL USE

Now that you've achieved Stage 1 of Meaningful Use, it's time to start preparing for the additional requirements of Stage 2. In this webinar, VITL eHealth Specialist Jennifer Morgan will provide an in-depth look at the core and menu objectives for Stage 2, including the higher thresholds that must be met, and the new objectives which emphasize health information exchange between providers to improve patient care coordination.

• March 12: IMPLEMENTING A SUCCESSFUL PATIENT PORTALUnder Stage 2 of meaningful use, patients must be given online access to their health information. There is also a minimum threshold of 5 percent of patients using health IT to access their information. In this webinar, VITL eHealth Specialist Ann Guilmette will provide strategies and advice for successfully implementing a patient portal, along with tips for getting patients involved in using it.

• March 19: CHANGES IN STAGE 1 MEANINGFUL USE FOR 2014If you are an eligible professional considering joining the EHR Incentive Program, or if you are already in the program and are working toward achieving Stage 1 of meaningful use, this webinar will be particularly helpful. VITL eHealth Specialist Suzanne McEachron will discuss changes in Stage 1 requirements and important dates to keep in mind for participating during 2014. The webinar will also cover the 2014 changes in clinical quality measure reporting for all providers, regardless of whether they are in Stage 1 or Stage 2.

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Before We Get Started• You may interact with the presenters at any time

– Type your question into the questions box– Today’s panelists will send an answer– Selected questions will be discussed further in a Q&A

session at the end of the presentation• Slides and video recording will be posted later

today at www.vitl.net/muwebinars• Keep the conversation going during and after the

webinar ends on Twitter - #VITLmu

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Implementing a Successful Patient Portal

Ann GuilmetteeHealth Specialist

[email protected]

Today’s objectives

• This session is designed to show the value and benefits of implementing a patient portal to meet Meaningful Use measures in 2014 and forward

• Develop strategies for enrolling and engaging patients to use a portal

• Identify tactics for preparing staff to support patient engagement through the portal

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What is a patient portal?A secure online website that gives patients convenient access to their personal health information. Patients can view health information about: • Recent doctor visits • Clinical summaries • Medications • Immunizations • Allergies • Lab results

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Why use a patient portal?

• Allows patients to COLLABORATE with their healthcare team in healthcare decisions

• Gives patients a sense of CONNECTEDNESS to their healthcare team

• Provides VALUE for both patients and their healthcare team

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The link between your Patient Portal and Meaningful Use

You will have better success meeting Meaningful Use requirements if you integrate a patient portal effectively in your practice operations. In addition, Stage 3 requirements may require that you use a patient portal to attest successfully.

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EP Meaningful Use Stage 1 Core Objective #12: Provide patients the ability to view online, download,

transmit their health information within 4 business days >50% of all unique patients are provided online access to their information within 4 business days

Core Objective #13: Provide clinical summary for patients for each office visit >50% Clinical Summaries are provided within 3 business days

Menu Objective #6: Use EHR technology to identify patient-specific education resources and provide those resources to patients if appropriate

>10% of all unique patients seen by the EP are provided patient specific education resources

Menu Objective #4: Send reminders to patients per patient preference for preventative/follow up care

>20% of all unique patients 65 or older or 5 years or younger are sent an appropriate reminder

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EP Meaningful Use Stage 2 Core Objective #7: Provide patients the ability to view online,

download, and transmit their health information within 4 business days of the information being available to the EP>50% of all unique patients are provided online access to their information within 4 business days>5% of all unique patients need to view, download or transmit information to a third party

Core Objective #8: Provide clinical summaries for patients for each office visit>50% Clinical summaries are provided with 1 business day

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EP Stage 2 Cont. Core Objective #12: Use clinically relevant information to identify

patients who should receive reminders for preventative/follow-up care and send reminders per patient preference >10% of unique patients who have had 2 or more OV with the EP within 24 months are sent a reminder

Core Objective #13: Use CEHRT to identify patient-specific education resources and provide those resources to the patient >10% unique patients are provided patient-specific education

Core Objective #17: Use secure electronic messaging to communicate with patients on relevant health information >5% of unique patients seen during the reporting period send a secure message

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Phase 1Pre-Launch of a Patient Portal

1. Leadership• Benefits• Concerns• Training

2. Define a vision and end vision3. Set Goals

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Phase 1 Continued

4. Staff Involvement (ALL STAFF)• Value• Staff awareness of importance• Tactics and tools (script, video)• Training• Address concerns• Fun!

5. Workflow

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Phase 1 Continued

6. How will you measure success?7. Policies and Procedures8. Configuration and Testing9. Marketing and Promotion

• Signage• Fliers• Postcards• Telephone Automated Message

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Phase 2 Launch

1. Service 2. Tracking Measure of Success3. Patient Support4. Education5. Promote

• T-shirts and Buttons• Prescription Request Poster• Follow-up Appointments Postcards

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Phase 3 Post-Launch

1. Continued Support and Education2. Upgrades and new feature rollout3. Meaningful Use Reports4. Promote

• Banner• Video • Website

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Common Concerns

• Flooded with secure messages• Inappropriate use of messaging• EP unable to bill time for online

communication• Patients may be confused or upset with

information in their medical record• Patients won’t adapt to using a portal

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Purchasing a Portal?

What to look for:1. User-friendly features, including online bill

pay, secure messaging, and patient registration

2. Flexibility to add and customize features3. Compliant with new mandates4. Low up-front cost and low financial risk5. Easy upgrades and EXCELLENT Support

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Free Help With Meaningful Use• Meaningful use assistance is available for all Vermont

eligible professionals at no charge through a statewide grant to VITL

• Take advantage of our custom support plans and onsite assistance

• eHealth Specialists are located around Vermont to better assist you

• Call VITL at 802-223-4100 or visit our website www.vitl.net to get started

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Thank You!

Replays of this webinar will be posted within 24 hours to:

www.vitl.net/muwebinars

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